Patients satisfaction in hospital(quality + satisfaction)

Patient satisfaction in hospital

1. Summer Internship Presentation Submitted By : Rajat Pandey

2. Introduction Two months internship form a part of the course curriculum, providing a practical and first hand exposure of the healthcare industry in 3 rd semester. PATIENT SATISFACTION=CLINICAL QUALITY+SERVICE QUALITY patient satisfaction – The degree to which the individual perceives health care service provided by nurses in selected department as useful, effective or beneficial as measured by using patient satisfaction with Nursing Care Quality Questionnaire [PSNCQQ] It provides the chance to health care patient’s feedback is necessary to identify problems that need to be resolved in improving the health services.

3. Company Profile Anmol Hospital stands as a beacon of healthcare excellence, dedicated to providing compassionate and comprehensive medical services to our community. Established in 2019 before 5 year in Kashipur, Udham Singh Nagar and CEO of this Hospital MR. WASIM ANSARI . Our hospital has grown to become a trusted healthcare institution known for its commitment to patient-centered care, innovation, and community well-being. The brand Anmol revolves on its axis that consists of 6 core values. These values guide the actions of the brand and describe what the brand represents COMPASSION, HONESTY, EFFICIENCY, PASSION, INNOVATION, QUALITY Our Vision at Anmol Hospital, we envision a future where healthcare transcends excellence, creating a compassionate and innovative haven for healing. Our Mission at Anmol Hospital, our mission is to deliver exceptional and compassionate healthcare services to our community. We are committed to providing patient-centered care that emphasizes empathy, respect, and integrity. Through continuous innovation, state-of-the-art medical facilities, and a dedicated team of healthcare professionals,

4. Objective of the study Overall Patient Satisfaction:- Evaluate the overall satisfaction levels of patients who received care at Anmol Hospital. This can provide a general overview of the hospital's performance in meeting patient expectations. Communication and Information:- Assess the effectiveness of communication between healthcare providers and patients. Evaluate how well information is conveyed about diagnoses, treatment plans. Quality of Care:- Measure patient satisfaction regarding the quality of medical care provided. This can include the perceived effectiveness of treatments, diagnostic accuracy, and the outcomes of healthcare interventions.

5. Research Methodology We find the data by use of many collection methods :- Visit the hospital’s Official Website Contact the Hospital’s Research Department Contact Hospital Staff Check Medical Journals Visit the Hospital’s Library Interview Surveys Focus Group Observation Documents and records

6. Data Analysis and Interpretation By Data Analysis clear the maximum majority said that they visit Anmol Hospital on Occasionally Basis . By Data Analysis clear the maximum majority said that person best experience of booking appointment on the basis of very easy point. By Data Analysis clear the maximum majority said that they seen empathetic by staff for needs. By Data Analysis clear the maximum majority said that on the behalf satisfied by waiting time of doctor attends to you. By Data Analysis clear the maximum majority said that they agree by the doctor’s treatment in rating view. By Data Analysis clear the maximum majority said that somewhat easy for seen navigate the anmol hospital facility. By Data Analysis clear the maximum majority said that yes by respondent to hospital able to answer all question. By Data Analysis clear the maximum majority said that very likely recommended to family and friends. By Data Analysis clear the maximum majority said that satisfy by the communication of your test result. By Data Analysis clear the maximum majority said that give the rating for patient satisfaction in anmol hospital.

7. Finding Evaluate the effectiveness of communication between healthcare providers and patients. Assess the clarity of information provided regarding diagnosis, treatment options, and post-treatment care. Examine the courtesy and respect shown by hospital staff towards patients. Consider feedback on the responsiveness of healthcare professionals to patient concerns and questions. Examine the ease of access to healthcare services, including appointment scheduling and availability of emergency services. Consider patient feedback on the convenience of location and parking facilities.

8. Suggestion We can do recommended some suggestion to Anmol Hospital for patient satisfaction. Enhance Communication Staff Training Reduce Wait times Improve Facility Conditions Provide Comprehensive Follow-up Care Patient Education Programs Privacy Protection Feedback Collection and Improvement

9. Conclusion In conclusion, the examination of patient satisfaction at Anmol Hospital reveals a multifaceted landscape shaped by various factors. While the hospital demonstrates commendable strengths in certain aspects, it is essential to acknowledge several areas that warrant attention for potential improvement. The study, albeit insightful, is not without its limitations, including a relatively small and potentially non-representative sample size and the use of a singular survey method. Therefore, the findings should be interpreted with these constraints in mind. Positive aspects identified in the study encompass effective communication and staff courtesy, highlighting the hospital's commitment to patient-centered care. However, challenges such as wait times, facility conditions, and aspects of quality of care have emerged as areas of concern. Addressing these challenges is pivotal for elevating the overall patient experience and satisfaction levels.

10. Thank you