Personal communication skills

About communication skills and its development

1. Personal Communication Skills A man is seldom better than his conversation

2. How do you go about Establishing Rapport?: You need Self-Confidence You must Understand People You must be Enthusiastic You must make Eye Contact You must be Interested in them

3. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood .

4. What is Communication? COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER. COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS. SENDER RECEIVER Medium

5. Why Communication ? To express our emotions Achieve joint understanding To get things done Pass on and obtain information Reach decisions Develop relationships

6. What are the most common ways we communicate? BODY LANGUAGE VISUAL IMAGE WRITING SPEAKING

7. Communication Goals To change behaviour To get action To ensure understanding To persuade To get and give Information

8. Why is communication important? Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others

9. Essentials of good communication Knowledge Spontaneity in conversation Level of conversation Organising your thoughts 3. Participating in discussions Body Language 5. Being a good listener

10. Levels of Communication: 1. VERBAL Intra verbal: intonation of word and sound Extra verbal : implication of words and phrases, semantics 2. NON-VERBAL Gestures Postures Movements 3. SYMBOLIC

11. Barriers in Communication (that have to do with the COMMUNICATOR) Unwillingness to say things differently Unwillingness to relate to others differently Unwillingness to learn new approaches Lack of Self-Confidence Lack of Enthusiasm Voice quality Prejudice

12. While Speaking…. Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise (tone, accent, emphasis, pronunciation) Cite negative opinions honestly, but in a positive manner Seek Feedback

13. While Writing… Plan what you want to say in your letter/ report Reread the letter when you have finished Check spelling & punctuation, then send Use simple language – avoid ambiguous words

14. While Listening… Avoid distractions Do not interrupt unnecessarily Be active (show interest) Paraphrase what you’ve heard Throw an echo

15. Objectives of Listening is… To receive information To understand effectively To enhance clarity To empathize

16. COMMUNICATION IS……

17. THANK YOU