PHONE CONVO.pdfPHONE CONVO.pdfPHONE CONVO.pdf

PHONE CONVO.pdfPHONE CONVO.pdfPHONE CONVO.pdf

1. How's it going?

,

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2. Hi, Lucy! How are

things at the office?

3. Can you please stop

and check my
computer's power?

4. It’s a terrible line.

for §

is cutting out.

= | =. a |
We seem to have

a bad connection.

Vi wh
“= Hang on, let me
call you back.

Sorry, the phone

Can you repeat
that please?
Could you please
repeat that?

5. It’s a terrible line.

1] Y

Hello, can you hear
me? | said can you
please check my

computer's power.

LE A

6. Sorry, | can’t hear you.

1411 or A
I can’t hear you
propery

7. Sorry, | can’t hear you.
“+ i

Can you hear me now?
I can't remote into my
computer.

8. | still haven't heard from you.

I Ww

9. Okay, Thomas. Sorry, my phone
has really bad reception here.
QU) >

Listen, I'll text you
exactly what | need.
Talk to you later.

10. Miay | spea eak to 7
the) manager?

11. I'm phoning on behalf of
a — Rss This is Sophia.
- ||

à Is Liam in? s Liam there, please à

12. TIL Hold the line a moment,
1 [I'll check if he is in his office.

a

13. ™ Please hold on. ;
> (ie

| | Hold the line a moment,
0 ul check if he is in his office.

14. Yes, can you tell
him his friend

AA called, peas

15. » Yes, Mr. Liam is in.
SR or || ALT
He is in a meeting.

Hl call you back.

Or | A MM
l' Tr: put you through.

= \ Please hold and

| I'll put you through
lll transfer you. fo hiscifice:

16. I'm sorry, Liam is not) M
here at the moment. |
OF von My

in | ask who's as

A! or mm 4

Liam is not in.

Who's this?

sk by

qa I'll let him Kae, you called.

a

17. Hello, this is Mr. Liam. | 4
pow can | help you? J

Hello, my name is

Sophia, and I'm calling
to inquire about the
position advertised on
Linkedin.com.

18. Yes, the position is still open.
Could | have your name,
email, and number, please?

- —

Sophia..., my email is
[email protected]
and my number is 0102... |7

19. — _
I'll email additional details about
the Bgeition shortly after this call. 8

20. think dialed
the wrong number:

MER

22. Sorry, | car
f 1 Er

23. Hi. | would like to
speak to Mr. Henry.
LK

24. Could | speak
with Mr. Henry?
EE |

25. I'm Mia. Can you tell him
his aunt called, please?
i

26. Mia, I'm calling to find out
about the car you just bought. | | _y.

— a a

27. Sorry, | think | dialed
the wrong number.

28. Sc

It's okay.
Have a wonderful day.
Bye bye.

29. estions about a service:
: \ Sy

30. Good morning, Bright Star
Electricity, what can | do for you?

32. Well, do you have a problem
with your electricity bill? |
a nee VE

The last bill | a]
seemed a bit high.

33. | will check for you.
Can | have your account number? [+

I'm afraid | don't >
have that right now

=|

34. It's okay. I'll look your name
up in our database.

36. =
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37. | see that it was a little higher
than the previous month.
Did you use more electricity?

used more electricity
than before, our
family even went on
vacation for a week.

38. I'll tell you what | can do.
I'll mark this and have a supervisor
take a look at your account.

39. We will have an answer for
you by the end of the day. | | ES
i Tine SEE

40. End a phone
conversation.

41. Hi Lucy. How are you?

44. It sounds serious.
8,
6

il

L

4—

| | as |

glish Convefisätio 2
Jennifer Bañlts «= ©

45. What a shame.
pr must have been very Si

It's true. Right, Ex
I must fly.

glish/Convefsätion >
Jennifer Baris a ©

46. Yeah. | don't want to keep you.
So, you'll give me a ring
when you're back, right?

47. Hope to hear from you soon,
have a nice day.