Pillow method.pptx

Pillow method

1. Pillow Method of Conflict Resolution The Pillow Method is a five-step process that allows users to take on different perspectives and aids in developing empathy. Depending upon the person with whom you are engaged in conflict and the situation the conflict is about, developing empathy may be key.

2. Step 1:  "I'm right, you're wrong." Consider that you are right and other party is wrong. This is the perspective we usually take, so it's the obvious first step. Step 2 : "You're right, I'm wrong." Now take the opposite presumption. Presume you're wrong and other party is right in this situation. Your goal is to find a way to understand how other party could behave in a way that you disagree with. Step 3 : "Both right, both wrong." Find the commonalities and acknowledge the strengths and weaknesses of each position. Step 4 : "The issue isn't as important as it seems." Try not to get so wrapped up in a disagreement that over time will fade. This, too shall pass, so be aware of that and release some of the tension. Step 5 : "There is truth in all four perspectives." Each of the above perspectives has its own truth. Once you look at a situation from each of these perspectives, you may not come to a point of agreement, but you will understand each other better. When you can understand other party, often you can tolerate the position which will lead to an improvement in the communication climate in your relationship.