PPT - SIGMA-GIZ Academies - Stage 2 - Day 5 - PEF.pdf

Presentation given at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 2: Elevating for excellence.

2. Introduction into the Procedure on External
Feedback and the CAF Label

3. Introduction
•PEF involves establishing a structured
process for gathering external feedback
and assessment on the introduction of
TQM, from independent evaluatorsoutside
the organization.
•External evaluators can identify areas of
strength and areas for improvement,
providing valuable insights for growth,
without judging their obtained level of
excellence.
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4. 1.Support the quality of the CAF
implementation and its impact on the
organisation.
2.Support and renew enthusiasm in the
organisation for continuous
improvement.
3.Find out if and to what extent the
organisation is installing TQM values as
the result of the CAF application.
4.Promote peer review and bench-learning.
To facilitate organisations to learn from
each other.
5.Reward organisations that started the
journey on continuous improvement
toward excellence in an effective way.
Aims of the CAF External Feedback
Procedure

5. 1.The CAF External Feedback Procedure is a common European
framework, to be implemented according to the national contexts on a
voluntary basis.
2.The CAF External Feedback Procedure promotes feedback on the
implementation of CAF and its effects on the organisation.
3.This feedback is given by peers and/or external experts.
4.The CAF External Feedback Procedure leads to the label of Effective
CAF User (ECU) for 2 years, not the recognition or accreditation of an
excellent organisation.
5.The CAF External Feedback Procedure is build upon 3 pillars.
6.The decision and responsibility for implementing the CAF External
Feedback Procedure on the national level belongs to each member
state.
The 6 general
principles

6. Two requirements
for CAF users
wishing to apply:
1. The application should be made between 6 and 12 months after the
CAF self-assessment has taken place and the self-assessment
report has been concluded and delivered.
2.The organisationregisters, or is registered, as a CAF user in the
online European Database of CAFusers,
hosted by EIPA.
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7. Application
1. Submit application form to the National Organiseror
European CAF Resource Centre
2. Submit essential documents
3. Written confirmation by CAF Resource Centre/National
Organiser(followed by meetings & exchange)
CAF feedback process
4. Filling in the three questionnaires
5. Analysis of thequestionnaires & feedback by
evaluators
6. Organization of on-site visit
7. On-site-visit
8. CAF feedback report
Decision and awarding CAF label
9. Sending the decision and the CAF feedback report
10. Publication of the CAF label award
11. Information towards the the European CAF
Resource Centre & update of the CAF user profile

8. The CAF
External
Feedback
–Three
pillars

9. CAF National
Organiser
The CAF ‘National Organiser’ is appointed at
national level to be in charge of the
implementation of the CAF External
Feedback in the country.
The National Organiserselects a core group
of CAF External Feedback Actors (the
evaluators).
The underlying principle of the CAF External
Feedback is that organisationscan make use
of it at minimum costs, exchange with experts
who speak the common language of public
administration & excellence.
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10. European CAF
Resource Centre
-Managingthe CAF database
-Supportsthe Member States in the implementation of
the CAF External Feedback Procedure through a number
of initiatives:
-promoting the CAF External Feedback
at European level,
-introducing the National CAF
Correspondents to this procedure,
-offering a common European training
scheme for CAF External
Feedback Actors,
-coordinating support for Member States that do not
have a National Organiser
-organisingthe CAF External Feedback Procedure
for non EU members and European institutions.
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