Premium Teckinfo’s Call Center Software solution

Teckinfo’s call center solution offerings are designed to deliver technologies, software, and services that facilitate efficient and effective management of call centers. A perfect fit for all businesses, be it enterprise, startups or MSME, it can be used by organizations to handle incoming and outgoing customer calls to streamline call center operations to enhance customer service.

1. Premium Teckinfo’s Call Center
Software
Teckinfo’s call center solution offerings are designed to deliver technologies, software,
and services that facilitate efficient and effective management of call centers. A perfect
fit for all businesses, be it enterprise, startups or MSME, it can be used by organizations
to handle incoming and outgoing customer calls to streamline call center operations to
enhance customer service.
Organizations can digitally transform all business communications with our reliable and
secure call center software which enable communication via multiple channels.
Organizations have the flexibility to choose the type of deployment best suited for them
i.e. Cloud, Hybrid or On Premises. Else they can consult with our experts anytime to get
the best fit solution.
Features for Call Center Software
Roles and Rights Based Login
Our calling software for call center provides a comprehensive login system based on
roles and rights ensuring secure access and seamless operations. With customizable
user roles, you can define specific permissions and restrictions for each team member,
enabling efficient management and safeguarding of sensitive data. Administrators can
maintain control over data access by using this feature, while agents are provided with
the tools necessary for success. Maintain customer data privacy and assign
permissions to users at the system and campaign levels.
Contact Center Wallboard
A contact center wallboard is a visual communication tool used to display real-time
information related to contact center performance. In a contact center, a wallboard can
be used to display timely data related to ticketing systems, ERP, Web content etc. You
can display data in text, images, video or graphical format. Our call center wallboard
solutions can help your contact center in increasing your customer satisfaction quota,
agent retention and increasing revenue. It is a technical tool which is meant to boost
performance and productivity while displaying the technical analytics.

2. Alerts & Notifications in Contact Center
Automated alerts and notifications play an important role in keeping customers well-
informed throughout the transactional journey. Alerts and notifications have become
crucial to enhancing customer experience. Additionally, these alerts can be
customized to indicate the health of the contact center, including disk space, system
alerts, and application alerts. As a result, seamless communication through different
channels can be provided by contact centers by creating automated alerts via SMS,
email, and WhatsApp. Businesses can maximize customer engagement by taking
advantage of these features and maintain efficient operations in its contact centers.
High Availability & Redundancy
Businesses need to be operational and available to their customers all the time. High
availability is simply the ability to maintain operational continuity even during times of
hardware or software failures. The importance of redundancy here is undeniable.
Redundancy to put it in easy terms, means backup; the Plan B when unfortunate
circumstances interrupt your primary service. High availability contact center software
makes certain that unplanned downtime does not impact your revenue or displease
your customer. ID Cloud provides high availability and redundancy at multiple levels.
We use proprietary heartbeat services or Windows, Linux clustering service.
Scalable Contact Center Software
Today with customer expectations being all time high, companies need to invest in a
scalable software for call center that is future proof and has high scalability. Our highly
scalable voice call management software supports 10,000 SIP channels and a max of
3,500 Agents, 700 agents per CTI. ID-Cloud can be deployed in a number of ways to
suit all kinds of requirements. Single setup with or without redundancy, multiple
telephony with single CTI, multiple telephony with multiple CTI and hosted are all
possible with our product. We have proven and demonstrable call center software
setups in India and across the globe.
Take your Contact Center to New Heights
with ID Cloud Solutions

3. Supercharge your call center with ID Cloud Solutions. Experience the power of cutting-
edge technology, harness multiple resources and intelligent analytics. Optimize
customer interactions, increase agent productivity, and elevate customer satisfaction to
unprecedented heights. Seamlessly integrate with existing systems, scale effortlessly,
and unlock the full potential of your contact center operations with our AI powered
solutions.
Collaborative Communication
By combining artificial intelligence with human expertise, collaborative intelligence
enhances call center software. With its AI algorithms, call routing, sentiment analysis,
and knowledge retrieval are streamlined, while agents are empowered with
personalized and real-time guidance. Customer experiences are augmented, efficiency
is improved, and customer queries are resolved more effectively as a result of this
collaboration.
Conversational AI
With intelligent virtual agents capable of processing and understanding natural
language, conversational AI transforms call center software. AI-powered bots provide
personalized recommendations, automate routine tasks, and facilitates self-service for
customers. Bot enabled IVR’s enable efficient call routing, reduce wait times, and
enhance customer satisfaction by delivering seamless and contextually relevant
conversations, ultimately optimizing the overall call centre performance.
Resource Optimization
Resource optimization in call centres involves leveraging technology and data-driven
strategies to maximize the efficiency and productivity of human agents. This includes
resource management tools for scheduling calls, skill-based routing to match agents
with appropriate tasks, performance analytics to identify areas for improvement, and
training programs to enhance agent skills. These optimization efforts lead to better
resource allocation, reduced costs, and improved customer service.
Multi-Channel Solution

4. Businesses can interact with customers via voice, email, live chat, social media,
WhatsApp, and SMS through multi-channel contact center solutions. These channels
can be integrated into a single platform, allowing seamless customer support and
engagement. In addition to increasing customer satisfaction and loyalty, our solution
helps improve customer convenience, boost response times to provide a consistent
experience across channels.
Follow These Link For More Information
https://www.teckinfo.com/call-center-software/
https://www.teckinfo.com/about-us/
https://www.teckinfo.com/contact-us/