PRO & OP MGT UNIT-III55444444844545.pptx

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1. ANNA UNIVERSITY MBA, AC-TECH PRODUCTION & OPERATIONS MANAGEMENT UNIT-iii

2. UNIT III UNIT III DESIGN OF PRODUCT, SERVICE AND WORK SYSTEMS - Product Design – Influencing factors, Approaches, Legal, Ethical and Environmental issues. Process –Planning, Selection, Strategy, Major Decisions. Service Operations – Types, Strategies, Scheduling (Multiple resources and cyclical scheduling). Work Study – Objectives, Procedure. Method Study and Motion Study. Work Measurement and Productivity –Measuring Productivity and Methods to improve productivity.

3. DESIGN OF PRODUCT Product design as a verb is to create a new product to be sold by a business to its customers. A very broad coefficient and effective generation and development of ideas through a process that leads to new products. Thus , it is a major aspect of new product development.

4. Definition of product design The definition of product design describes the process of imagining, creating, and iterating products that solve users' problems or address specific needs in a given market .

5. Product Design

6. Product Design Example

7. product design and its types The three main types of product design are system, process and interface design. They each have the goal of tackling different problems in the user experience but are equally important when it comes to the final design . Here are the three types of product design, explained

8. Design of the product -Types The three main types of product design are  System, Process and Interface design.

9. system design Systems design is the process of defining elements of a system like modules, architecture, components and their interfaces and data for a system based on the specified requirements.

10. Process design Process design is a method a company can use to understand its processes and how it can improve them. This can be especially important if a company wants to expand or reach new customers with efficient operations.

11. User Interface Design A user interface (UI) is  the part of a machine, product, or device with which a person interacts . Usually visual and tactile in nature, a user interface is what an individual uses to make a machine or product do what he wants it to do.

12. What are factors influencing product design? The type, quality, and nature of a material used in the production of a product impact its design to a great extent. So , the designer must have adequate knowledge of the materials. He/she should have up to date information about the availability of new and better materials in order to create the desired product.

13. product design Approaches, Design thinking is a broad approach to product design that incorporates the user experience into the design process .

14. product design Legal, The registration and protection of industrial designs in India is administered by the Designs Act , 2000 and corresponding Designs Rules , 2001 which came into force on 11th May 2001 repealing the earlier Act of 1911

15. the rights of product design Design rights protect the appearance of a product. This can be the whole or part of a product resulting from the lines, contours, colours , shape, texture or materials, or ornamentation of the product itself.

16. product design Ethical and Environmental issues The main focus of sustainable product development is implementing ethical principles in the product design process.  Manufacturers and product designers must examine how a product is made and consider whether every procedure involved in the process negatively affects the environment's longevity.

17. What are the goals for ethical and environmentally friendly product design? Some goals and principles are specifically about Using materials and resources obtained with a minimum environmental impact. Producing the least waste and pollution possible. Reducing the ecological impacts of distribution. Making reusing and recycling easier by intelligent design that makes disassembly easy.

18. What is a product design process The key to successful product design is understanding the end-user customer, the person for whom the product is being created.

19. Service operations Service operations are a company's infrastructure when optimizing their customers' experience. This often involves creating customer service, customer success, customer experience, and customer support teams to improve the company's level of service and reach business goals.

20. What is the role of service operations ? The ultimate aim of service operations management is to provide all the resources needed by customer support and service teams. The service operations managers seek to improve the capabilities of those professionals involved in improving customer experience. They also help these teams to scale up their operations.

21. the characteristics of service operations There are four characteristics of service:  Intangibility , Inseparability , Variability , and Perishability  ( Kotler and Keller, 2007). As service's nature is intangibility, therefore manufacturing and service delivery is more complex than a product.

22. the four functions defined in service operation Service operation also includes the following functions:  Service desk, Technical management, It operations management, and Application management.

23. Service operation scheduling Scheduling service operations is the process of creating and managing a schedule for providing services. It includes identifying the resources needed to provide the services, determining when and how those resources will be used, and monitoring the schedule to ensure that it is being followed.

24. Work Study Work study is a combination of two groups of techniques, method study and work measurement, which are used to examine people's work and indicate the factors which affect efficiency. Work study is normally used in an attempt to increase output from given resources with little or no additional capital investment.

25. work study and its objectives “ Work study is a generic term for those techniques, particularly method study and work measurement, which are used in all its context and which lead systematically to the investigation of all the factors, which effect the efficiency and economy of the situation being reviewed in order to effect improvement.”

26. procedure of work study The basic procedure of work study is as follows:Record everything that happens during observation. Examine the recorded facts critically. Develop the most economic methods, taking into account all the circumstances . Measure the amount of work involved in the method used and calculate a “standard time” for doing it.

27. Work Measurement and Productivity Work Measurement is the process of determining the amount of time it takes to complete a task or activity . It is an essential tool for businesses to manage their resources effectively and efficiently.  Work measurement helps organizations to optimize their workflow, allocate resources, and improve productivity.

28. work measurement Work measurement is the process of establishing the time that a given task would take when performed by a qualified worker working at a defined level of performance.

29. work measurement Work measurement is the process of establishing the time that a given task would take when performed by a qualified worker working at a defined level of performance.

30. the main objective of work measurement Work measurement is the careful analysis of a task, its size, the method used in its performance, and its efficiency. The objective is to determine the workload in an operation, the time that is required, and the number of workers needed to perform the work efficiently.

31. the objectives of productivity measurement objective of productivity measurement is to find how to produce outputs of desired goods and services with the minimum amount of human and physical resources, the measurement of output is the first major element in productivity ...