process mapping.ppt for manufacturing guidance

process mapping.ppt for manufacturing guidance

1. Process Mapping

2. Definition of Process Mapping
Process mapping is a method to graphically
describe the steps that make up a process.
It consists of a set of tools that enable us to
systematically document, analyze, improve,
and redesign a process.
It is the first tep of process management.

3. Benefits of Process Mapping
Ability to visually understand and document
a process
Ability to take a holistic view of process
objectives
Develop true “buy-in” from employees
Develop a sense of pride among employees
Create customer-focused processes

4. Sequence of Process Mapping –
An Example
A major process – make breakfast
•Cook ingredients
•Cook eggs
•Pour mixture
•Prepare mixture

5. Identification of Major
Processes – An Example
Customer order processing
Generation of a work order
Purchasing of materials from suppliers
Generation of detailed production
schedules
Actual production and assembly
Pack and ship

6. Identification of Sub-Processes
– Customer Order Processing
Customer request for information
Customer places order
Review and enter order
Finalize order
Create drawings and specifications
Check drawing and specifications
Sign off & release drawings/specifications

7. Identification of Major Processes
– Mental Health Service
Referral
Assessment
Care planning
Care delivery
Discharge

8. Major Steps of Process Mapping
(J. Mike Jacka and Paulette J. Keller)
Process Identification
Information gathering
Interviewing and map generation
Map Analysis

9. Process Identification
Identification of “trigger events,” i.e.,
actions from customers that cause the
start of a process
Name the process for each of the
trigger events generated by the
customers

10. Examples of Trigger Events
Prospective customers contact company
about the product
Customers place orders
Customers receive orders
Customers pay bills
Customers request for service
Customers stop payments

11. Information Gathering
Description of a process
Identification of process owners
Discussion with process owners
•Business and process objectives
•Business and process risks
•Key controls
•Measures of success

12. Interviewing and
Map Generation
Secure buy-in
Select the right people for interviews
Set up the interviews – setting, time, etc.
Active listening and recording
Use “drill-down” approach (unit, task and
action levels)
Review and revise

13. Map Generation – An Example
(Request for Payment)
Unit Level (process request, prepare
check, deliver check)
Task Level (complete request, verify
request, approve request, send request)
Action Level (information needed for the
request, approval authority, method to
send request)

14. Defining a Process (S-I-P-O-C)
Suppliers
Inputs
Process
Outputs
Customers

15. Map Analysis –
Elimination of Waste
Delays
Duplication
Approvals
Hand-offs
Errors
Uncertainties

16. Potential Pitfalls of
Process Mapping
Mapping without a clear purpose
Lost in the details
Failure to finalize mapping
Not verifying the facts
Hidden bias or agenda
Not focusing on customers’ needs