“The most important thing in communication is hearing what isn’t said.” -Peter Drucker
TRUE OR FALSE 1.I enjoy communicating with persons who are like me in terms of interests and with the same socioeconomic status, as much as I enjoy communicating those who are not ‘like’ me. 2. I am equally sensitive to the concerns of all groups of society, and I genuinely care to the plight and issues surrounding them. 3. I can tell when persons with different cultures do not understand me or are confused by my actions. 4. I am not afraid of interacting with members of minority groups nor with members of a dominant culture. 5.Persons from other cultures who do not actively participate in a conversation, debate or any form of discussion act that way probably because of their culture’s rules. 6. Persons from other cultures have the right to be angry at members of my own culture. 7. How I handle conflict or disagreements with persons from other cultures depends on the situation and on the culture they are from. 8.My culture is not superior to other cultures. 9.I am knowledgeable of how to behave when communicating or interacting with people having different culture 10. I respect the communication rules of cultures other than my own.
Effective communication is a key interpersonal skill and by learning how you can improve your communication has m any benefits. It sounds so simple: say what you mean. But all too often, what you try to communicate gets lost in translation despite your best intentions. You say one thing, the other person hears something else, and misunderstandings, frustration, and conflicts ensue. This is very true especially in the absence of physical, face-to-face communication.
Communication is beyond simply putting words into thoughts and emotions. It is done effectively only when information is transmitted without changing both the content and the context of the message. Simply put, communication is the art of creating and sharing ideas for a specific purpose. It comes in many forms:
verbal communication, which includes the use of language, sounds, and tone of voice non-verbal communication, which includes body language and facial expressions written communication, such as through journals, emails, blogs, and text messages visual communication, which involves signs, symbols, pictures, graphics, and emojis
Effective communication is dependent on how rich those ideas are, and how much of those ideas are retained in the process. In order to be an effective communicator, a number of skills have to be utilized. Which skill one chooses greatly varies and is dictated by the situation, the content or the actual information a person needs or wants to convey, and the intended recipient of that information.
PRINCIPLES OF EFFECTIVE COMMUNICATION Effective communication requires a certain level of connection between and among people,allowing a series of exchanges of thoughts and emotions, eventually leading to mutual understanding. In order for that to happen, the following principles must be observed.
Clarity This pertains to both the message and the purpose why the message has to be sent. The message should be clear by using appropriate language and communication channels, but equally important is that the reason for sending and receiving the message must be understood by both sender and receiver.
Conciseness The message should be as brief as may be required depending on one’s purpose, especially in most modern contexts in the business and academic fields where time is of the essence. It should be devoid of trivial details that would hinder communication.
Completeness Despite its conciseness, the message should still be complete and accurate. Whenever necessary, background information should be given to provide better context; facts and observations may also be helpful.
Organization Effective communication is usually planned in order to ensure the systematic flow of ideas and transition from one point to another. There are instances, however, when communication is impromptu, but this should not be an excuse for an organized presentation of ideas.
Empathy The sender of the message should be sensitive to the needs and interests of the receiver. In case of face-to-face communication, the speaker must always be conscious of the reaction of the listener and adjust his/her communication strategy accordingly.
Flexibility Different people have different communication styles, and consequently, different expectations. Effective communicators know how to adapt to the varying needs and expectations of their audience, and modify the message or the way the message is sent to avoid misunderstanding or misinterpretation.
ETHICS IN COMMUNICATION Effective communication is ethical communication. Communication is ethical only when it is genuine, open, cooperative and sensitive to one’s cultural and social beliefs and practices. If there is an intent to conceal the truth, or bring damage to any organization, group or individual person, communication is considered unethical. Even in situations when there is no intent to harm, but damage to a certain group is inevitable because of the message or the channel used to relay the message, it is still considered unethical.
Instruction: Watch the advertisement that will be presented to the student. Group them and discuss the process, principles and ethics that may be found in the ads.
ASSIGNMENT Spot these ads in magazines, newspapers, social media networks, Youtube, or any other platform. Share these in class and discuss: a.why you think the ad is unethical; b. how it could possibly be received by certain groups; and c. what could be a better way of presenting the ad. Take note of the following rubric in assessing your response: Content (40 pts.): Your material is spot-on and obviously well-researched. Reasoning (40 pts.): Your line of reasoning is logical and justified. Organization of Ideas (20 pts.): Your ideas are well-presented and highly organized.
TYPE OF SPEECH STYLE
SPEECH ACT A Locutionary Speech Act occurs when the speaker performs an utterance (locution), which has a meaning in the traditional sense. Examples of Locutionary Acts: “Doh!” (a favorite expression of TV cartoon character Homer Simpson) “What?” (when someone is surprised) “It’s a bird!” (when people see Superman in the sky)
SPEECH ACT An Illocutionary Speech Act, it is not just saying something itself but the act of saying something with the intention of: stating an opinion, confirming, or denying something; making a prediction, a promise, a request; issuing an order or a decision; or giving advice or permission .
Examples of Illocutionary Acts: There’s too much homework in this subject. (opinion) I’ll do my homework later. (promise) Go do your homework! (order)
SPEECH ACT Perlocutionary Speech Act This is seen when a particular effect is sought from either the Speaker, the Listener, or both. The response may not necessarily be physical or verbal and is elicited by: inspiring or insulting; persuading/convincing; or deterring/scaring.
SPEECH ACT Examples of Perlocutionary Acts: “I was born a Filipino, I will live a Filipino, I will die a Filipino!” (inspiring) “It is the bleak job situation that forces Filipinos to find jobs overseas.” (persuading)