Putting the SPARK into Virtual Training.pptx

This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.

1. Putting the SPARK into Your Virtual Training Sessions

2. Objectives Recognize how storytelling frames memorable learning points Include clear purpose and actionable techniques in each learning experience Build relationships to support engagement and participation © 2024 Clay & Associates Inc./NetSpeed Learning 2

3. No SPARK What signals tell you that your virtual session lacks SPARK? © 2024 Clay & Associates Inc./NetSpeed Learning 3

4. SPARK © 2024 Clay & Associates Inc./NetSpeed Learning 4 Storytelling Purpose Action Relationships Kudos

5. © 2024 Clay & Associates Inc./NetSpeed Learning 5 Storytelling frames key points “Stories are easier to remember because stories are how we remember.” (Daniel Pink) SPARK

6. How do stories help us remember? © 2024 Clay & Associates Inc./NetSpeed Learning 6

7. Visual imagery Emotional connection Curiosity Contextual learning © 2024 Clay & Associates Inc./NetSpeed Learning 7

8. Elements of a Good Story Context (background or setting) Hero (protagonist) Conflict (an obstacle to be overcome) Guide (a mentor or a model) Beginning, Middle, End Theme (moral or message) © 2024 Clay & Associates Inc./NetSpeed Learning 8

9. Elements of a Good Story © 2024 Clay & Associates Inc./NetSpeed Learning 9 Element Example Context Busy bank branch Hero New bank teller, Olive Conflict Angry long-term customer, upset over a bank fee Guide Four-step CARE Model from “Handling Angry Customers” training Beginning Olive is a new teller in her first month on the job. Angry customer marches into the bank. Middle Olive recalls the four-step model (CARE) and uses this approach to express empathy and lead the customer to resolution. End The customer feels well-supported and appreciates the explanation and resolution. She praises Olive to her manager. Theme Handle our customers with CARE

10. SPARK © 2024 Clay & Associates Inc./NetSpeed Learning 10 Storytelling Purpose-driven learning inspires engagement

11. Purpose-driven Why is a clear purpose for the virtual learning session and each of the activities so important? © 2024 Clay & Associates Inc./NetSpeed Learning 11

12. Purpose-driven Activities Want to know “why” Need guidance and structure Prefer to succeed Require safety and support if we fail © 2024 Clay & Associates Inc./NetSpeed Learning

13. © 2024 Clay & Associates Inc./NetSpeed Learning 13

14. 14 A Clear Purpose Statement Describes the “why” behind the exercise Doesn’t give away the key learning points Allows the participant to discover what’s relevant and meaningful to them Reinforces safety and self-development © 2024 Clay & Associates Inc./NetSpeed Learning

15. © 2024 Clay & Associates Inc./NetSpeed Learning 15 Storytelling Purpose Action means apply concepts and develop skills SPARK

16. Action-oriented Learning Why is action-oriented learning more effective than passive consumption of information? © 2024 Clay & Associates Inc./NetSpeed Learning 16

17. © 2024 Clay & Associates Inc./NetSpeed Learning 17 Theory Practice

18. © 2024 Clay & Associates Inc./NetSpeed Learning 18 How do you create a bridge from theoretical concepts to practical application?

19. Practical exercises Simulations Interactive discussions Behavior models Roleplay Case studies On-the-job problem solving © 2024 Clay & Associates Inc./NetSpeed Learning 19

20. © 2024 Clay & Associates Inc./NetSpeed Learning 20 Storytelling Purpose Action Relationship-building connects peers SPARK

21. Why should you care about building relationships in virtual training? © 2024 Clay & Associates Inc./NetSpeed Learning 21

22. Elements of Engagement © 2024 Clay & Associates Inc./NetSpeed Learning 22

23. How would you rate the ABCs in this session? © 2024 Clay & Associates Inc./NetSpeed Learning 23

24. Social Engagement Creates a sense of community Reduces the experience of isolation Leads to greater course completion Is correlated with more effective learning outcomes © 2024 Clay & Associates Inc./NetSpeed Learning 24

25. © 2024 Clay & Associates Inc./NetSpeed Learning 25 Storytelling Purpose Action Relationships Kudos create a positive learning environment SPARK

26. What’s a Kudo? Positive feedback or praise for an achievement © 2024 Clay & Associates Inc./NetSpeed Learning 26

27. Kudos How do you create a positive, supportive virtual learning environment? © 2024 Clay & Associates Inc./NetSpeed Learning 27

28. Creating a Positive Environment Ask juicy questions that elicit useful observations Allow participants to make key learning points Validate their comments Tie their comments to the main points © 2024 Clay & Associates Inc./NetSpeed Learning 28

29. © 2024 Clay & Associates Inc./NetSpeed Learning 29 Storytelling frames key points Purpose -driven learning inspires engagement Action means apply concepts and develop skills Relationship -building connects peers Kudos create a positive learning environment SPARK

30. © 2024 Clay & Associates Inc./NetSpeed Learning 30 What have you learned today that will help you increase the SPARK in your virtual training sessions? In Your Own Words

31. One More Resource Download a SPARK checklist © 2024 Clay & Associates Inc./NetSpeed Learning 31

32. © 2024 Clay & Associates Inc./NetSpeed Learning 32 Thank you! Cynthia Clay NetSpeed Learning 206-517-5271 [email protected]