Qualitative and Managment and control.pptx

Quality

1. QUALITY MANAGEMENT 1 AHMED HARBY Knowledge Sharing Project

2. What ? Who ? Why ? How ? AGENDA Knowledge Sharing Project

3. What does quality mean? Knowledge Sharing Project

4. QUALITY CONTROL ASSURANCE MANAGEMENT TOTAL OF LIFE COST OF INSPECTION IMPROVEMENT TIME JUST IN TIME ISO 9001 ISO 14001 SIX SEGMA BENCHMARKING STREET Knowledge Sharing Project

5. QUALITY OF LIFE An individual's perception of their position in life in the context of the culture and value systems in which they live and in relation to their goals, expectations, standards, and concerns 5 Knowledge Sharing Project

6. QUALITY OF LIFE Value 01 02 03 04 05 06 01 02 03 04 05 01 02 03 04 Knowledge Sharing Initiative 01 02 01 02 03 Value Value Value Value Value 01

7. 01 02 03 04 05 06 01 02 03 04 05 01 02 03 04 Knowledge Sharing Initiative 01 02 01 02 03 01 The earned value to satisfy your needs !!! QUALITY QUALITY OF LIFE The earned value to satisfy someone’s needs !!! Knowledge Sharing Project

8. conforming to standards and “ making it right the first time .” Production based Product based User based precise, specific, and measurable attributes of the product quality lies in the eyes of the customer Someone’s needs !!! Inspector Production manager Customer Who? Knowledge Sharing Project

9. 1 6 2 5 3 4 1 2 3 4 5 6 STEP STEP STEP STEP STEP STEP SUPPLY CHAIN CUSTOMER Knowledge Sharing Project

10. INTERNAL CUSTOMER EXTERNAL CUSTOMER CUSTOMER IS 1 2 2 3 3 4 4 5 5 6 Knowledge Sharing Project

11. Products Services QUALITY The earned value to satisfy someone’s needs!!! Knowledge Sharing Project

12. HIGHT QUALITY HIGHT VALUE = LOW QUALITY = “The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.” American Society for Quality LOW VALUE Knowledge Sharing Project

13. Why does quality matter?!! Knowledge Sharing Project

14. Improving operations Global implications Product liability Company reputation Differentiation & low-cost strategies Increase productivity Why?!! Increase profit Knowledge Sharing Project

15. REDUCED COSTES INCREASE PROFIT INCREASE PRODUCTIVITY LOWER REWORK AND SCRAP COSTS LOWER WARRANTY COSTS IMPROVE RESPONSE FLEXIBLE PRICING IMPROVED REPUTATION Knowledge Sharing Project

16. Cost of Quality (COQ) Knowledge Sharing Project

17. Cost of Quality (COQ) Knowledge Sharing Project

18. How can we enhance the quality ? Knowledge Sharing Project

19. يا شماتت مرعى بتاع الكليمه فيك يا قرمط !!!! الحق يا حاج قرمووطى..... البضاعة نصها رجع و البيه المهندس بيقول مش مطابقة للمواصفات!!!! Knowledge Sharing Project

20. هاتلى حد يقعد هنا يفتش على الحاجة قبل ما تطلع تتسلم .... مش عايزين قلق فى التسليم يا جدعااان QC Knowledge Sharing Project

21. ايه الشغلانة الزرقا دى ؟!!!! الحق يا حاج قرمووطى..... البضاعة ربعها رجع و البيه المهندس بيقول مش مطابقة للمواصفات!!!! هتعمل أيه يا قرمط Knowledge Sharing Project

22. عايز حد يحط لى احسن طريقه نراقب بيها على الانتاج مش عايزين قلق فى التسليم يا جدعااان QC QC QC Knowledge Sharing Project

23. حد يموتلى البيه المهندس ده !!! الحق يا حاج قرمووطى..... لسه فيه بضاعة البيه المهندس بيقول مش مطابقة للمواصفات!!!! و بعدين فى الشغلانه دى ؟!! Knowledge Sharing Project

24. احنا نعين البيه المهندس ذات نفسه و من هنا و رايح الناس كلها مسئولة قدامى عن الجوده مش عايزين قلق فى التسليم يا جدعااان QC QC QC QC QC QA Knowledge Sharing Project

25. الحمد لله يا حاج كميه صغيرة هيه اللى رجعت معلش بردوا احنا بتوع الجودة لامؤخذه!!! TQM QA Knowledge Sharing Project

26. Quality Level All good All bad Cost Of Quality $10 $100 $110 $15 $70 $85 $20 $45 $65 $25 $50 Prevention and appraisal cost Failure cost Total cost Case 1 Case 2 Case 3 Case 4 Prevention and appraisal cost $10 $15 $20 $25 Failure cost $100 $70 $45 $25 Total cost $110 $85 $65 $50 Knowledge Sharing Project

27. Quality Control Quality control (QC) a is process through which a business seeks to ensure that product quality is maintained or improved. Q.C Quality control means how a company measures that its product quality is maintained (if it is good) or improved if need be Knowledge Sharing Project

28. Quality Assurance Q.A Quality Assurance (QA) is a management method that is defined as “ All planned and systematic actions needed to provide adequate confidence that a product, or service will satisfy given requirements for quality and be fit for use”. A Quality Assurance program is defined as “the sum total of the activities aimed at achieving that required standard ” as Knowledge Sharing Project

29. QA vs. QC Knowledge Sharing Project

30. Total Quality Management T.Q.M 1- Customer-focused:  2- Total employee involvement:  3- Process-centered:  4- Integrated system: A management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. 5- Strategic and systematic approach: 6- Continual improvement:  7- Fact-based decision making: 8- Communications: 8 principles Knowledge Sharing Project

31. Seven Concepts of TQM Continuous Improvement Six Sigma Employee Empowerment Benchmarking Just-in-time (JIT) Taguchi Concepts TQM Tools Knowledge Sharing Project

32. ISO 9001 International Organization for Standardization The ISO 9000 family is the world’s best-known quality management standard for companies and organizations of any size. ISO 9001 sets out the criteria for a quality management system . Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits. O ne million organization 170 countries Knowledge Sharing Project

33. ISO 9001 10 Steps Knowledge Sharing Project

34. OUR TEAM NERMEEN ABU SALEM WALID ABDELRAHEEM ALIAA ELSAYED AHMED HARBY Knowledge Sharing Project

35. THANK YOU Knowledge Sharing Project