DEFINITION
Quality assurance is the process of verifying or
determining whether the products or services meet
or exceed the customers expectations. Quality
assurance is a process driven approach with the
specific steps to help define & attain goals. This
process considers designs, development, production
& services.
PLAN
Establish objectives and
processes required to
deliver the desired results.
DO
Implement the process developed
by the team.
CHECK
Monitor and evaluate the
implemented process by testing
the results against the pre
determined objectives.
ACT
Apply actions necessary for the
improvement if the results require
any changes.
INTERNAL QUALITY ASSURANCE
This refers to the audit &
assessment done by a team
from within the
organization.
EXTERNAL QUALITY ASSURANCE
It refers to the audit and
assessment done by a team from
outside the organization, with the
purpose of making the evaluation
more objective.
EFFECTIVE AUDIT
1. Improves practice
2. Promotes the efficient use of the resources.
3. Improves the staff morale & motivation.
4. Meets the need for the EMERGENCY MEDICAL
OBSTERTICAL CARE.
5. Increases utilization of the care.
PREPARATORY PHASE
1. Forming the audit team.
2. Selecting a topic for the audit.
3. Define cases or unit of analysis.
4. Set criteria.
5. Identify information resources.
6. Design the data extraction sheet.
AUDIT CYCLE
7. Data collection.
8. Analysis.
9. Recommendation / action plan.
10. Implementation of the action plan.
11. Repeat audit cycle to evaluate action
plan.
RECORDS & REPORTS
Record keeping is an integral part of nursing,
midwifery & health visiting practice. It is a tool
of the professional practice & 1 in which help
in the care process.