QUALITY CIRCLE of opertion management course

operaion

1. Quality Circle 5s & 5y M.Jaiganesh 2023501012

2. Definition Quality Circle is a small group of employees doing similar work who voluntarily meet together on a regular basis to identify improvements in their respective work areas. A Way to Quality improvement

3. HISTORY OF QUALITY CIRCLE Pioneered by Japanese. Japanese nomenclature: Quality Control Circles (QCC), generally now known as Quality Circles (QC) or some call it as Small Group Activity (SGA) 1962: Introduction of Quality Circle Edward Deming and Ishikawa are t he creator of QC 1981: BHEL, Hyderabad first in India to start Quality Circles. 1982: Quality Circle Forum of India (QCFI) was founded

4. Concept The concept of Quality Circle is primarily based upon recognition of value of the worker as a human being, as someone who willingly put efforts to improve the job, his wisdom, intelligence, experience, attitude and feelings. A form participation management Human resource development technique Problem solving technique

5. Characters of QC Circle membership Circle Size Voluntary participation Quality circle meeting

6. Objective of QC Improve quality and productivity Cost reduction Give chance to employee to use wisdom and creativity Leadership quality development Quality work life improvement

7. Problem solving Techniques Brainstorming: It is used to generate ideas. Data Collection: It is carried out by using check sheets. The data thus collected is presented diagrammatically using graphical techniques such as bar diagrams, pie charts, etc. Stratification: The segregation of collected data is done in the form of strata and classes. Pareto Analysis: It is used for separating the important and vital problems from minor and major ones. Cause and Effect Diagram: It is also called fishbone diagram or Ishikawa diagram. It is used to understand symptoms, causes and effects of the identified problem.

8. Conti…. Line graph/run Chart: It is used to understand that whether the activity process of problem being solved is within the specified control limits. Scatter Diagram: It is used for working out correlation between variables and knowing whether a positive or negative correlation exists between these variables. Histogram: It is used to see the spread and magnitude of the problem as per its frequencies in the given data. It is similar to bar chart but is more statistical.

9. Tools in quality circle Affinity Diagram Interrelationship Diagraph Tree Diagram Matrix Diagram Matrix Data Analysis Process Decision Programme Chart Arrow Diagram

10. Organisational Structure of Quality Circle

11. Operation of Quality Circle

12. Advantages of Quality circle Increase Productivity Improve Quality Boost Employee Performance

13. Cause of failure Quality circle Low morale of employees due to autocratic management and lack of trust. Lack of training. Incompetent leadership. Lack of management support.

14. 1: Write down the specific problem. Writing the issue helps you formalize the problem and describe it completely. It also helps ensure that all members of a problem solving team focus on the same problem. 2: Ask “why the problem happens” and write the answer down below the problem. 3: If the answer you just provided doesn’t identify the root cause of the problem that you wrote down in Step 1, ask “why” again and write that answer down. 4: Loop back to step 3 until the team is in agreement that the problem’s root cause is identified. Again, this may take fewer or more than five Why’s. 5: The 5 Whys can be used individually or as a part of the Cause and Effect (also known as the Ishikawa or Fishbone) diagram. The fishbone diagram helps you explore all potential or real causes that result in a single defect or failure. Once all inputs are established on the fishbone, you can use the 5 Whys technique to drill down to the root causes.

15. Typical example in india BASF, Hindustan Antibiotics, Durgapur Steel Plant, Crompton Greaves, JK Jute Mills, National Textile Corporation, Shreeram Fibres, Hero Honda, etc

16. Sept 2012/ Volume 2/Issue 9/Article No-1/1445-1454 ISSN: 2249-7196 *Corresponding Author www.ijmrr.com 1445 INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW A STUDY OF THE QUALITY CIRCLES CONCEPT IN INDIAN INDUSTRY (A CASE STUDY ON BHARAT ELECTRONICS LIMITED, GHAZIABAD) Dr. Anshita Tyagi 1 , Vishal Srivastava* 2 1 Assistant Professor, (MBA Institute), Raj Kumar Goel Institute of Technology, Ghaziabad. 2 Assistant Professor, (MBA Institute), Raj Kumar Goel Institute of Technology, Ghaziabad. ABSTRACT Quality Circle (QC) proponents suggest a wide array of positive results when this Participation technique is used either in industry or in service sector. This study is to determine whether QCs in one sector are performing more effectively than the other. It argues that the concept encourages employee participation as well as promotes teamwork and motivates people to contribute towards organizational effectiveness through group processes. Paper concludes that if concept is appropriately implemented in the field of any industry the result and conclusions outcomes will not only be amazing but it will also help us to stumble on out tide over our own lacunae and facilitate designing of a better system. Keywords: Quality circle, voluntarily, small group, continuous improvement processes.

17. Case Study: Bharat Electronics Limited, Ghaziabad Circle introduction Department ; Electronics Assembly (Works) Section ; Electronics Assembly VA Project Circle Name; The Seekers

18. Circle Members Mr. R.K. Choudhary Mrs. Bimla Kamboj Mr. M.C. Kamboj Mr. Ashutosh Dabral Mr. S.C. Sahni Mrs. Uma Sarkar Mrs. Radha Mani Mrs. Anita Kaushak Miss. Savita Bhatnagar Miss. Peeush Bala

19. Circle Duties The Circle members have to perform the following duties. a. Mechanical assembly of parts used in VA set b. Wiring and Cabling in VA set c. Stencilling , marking, paint touch up, etc. d. Leak test, pre-shipment work and final mechanical assembly, etc

20. Identification of Problem Quality Circle activity started with a brainstorming session concerning general problems in the electronics assembly. A number of problems were identified. Strippers are not working properly Flow of work is not smooth Productivity index is low Material handling is poor Cable-form routing is not proper

21. Selection of problem Based on the data analysis and Pareto graph, problems pertaining to high rework level are taken first for consideration.

22. CONCLUSION As we conclude, it is important to recognize that Quality Circles are not just a tool or methodology; they represent a mindset and a commitment to excellence. Embracing the principles of Quality Circles can lead to a culture of continuous learning and improvement, positioning organizations for sustained success in the dynamic landscape of operations management. By fostering collaboration, communication, and a shared commitment to quality, organizations can thrive and adapt to the ever-changing demands of the business environment.

23. Reference https://www.researchgate.net/publication/301689100 http://inpressco.com/category/ijcet https://qcfi.in/qcfi-history https://www.slideshare.net/nazarazo/quality-circle-2