Quality Control Process

This Document shows a quality control process that can be applied to an organisations work.

1. Quality Management Process Flow Chart
Quality Management
Process
1. Do you have to deliver a new service,
partnership, client request, report, word
report, excel data report, or any piece of
work for a client or supplier or
internally?
YES
2. For work and tasks that are
producedstaff can apply the Swiss
cheese model for quality control.
(Another Method can be chosen if
decided they are requirements for it).
3. Upon review of the work or tasks that
need to take place. A set of quality
control criteria should be created.
Note: This is a simple but highly
effective quality control procedure.
This is a series of checks by different
staff members and / or cross checks
to different docs and / or data.
Each document created or
implementation of work can have a
different quality control criteria
applied.
4. The quality control approach
applied must be relevant to the work
that is taking place.
5. A system of checks and controls
should be established to ensure
quality of the work and to
element errors or mistakes where
possible.
6. If this is a word document that
will be sent out for example, this
could simply mean another
member of staff checking the
document before it is sent out. If
it is a more advanced excel spread
sheet, this may require checks
from 3 people and also extracting
raw data to compare to data in
the spread sheet.
End of process.
NO
3.1. Please see the Quality Control
Creation process on the next page for
further details.
Review quality management
procedures for any on-going
work if required.
End of process.

2. Quality Management Process Flow Chart
Assess Product Quality
Output
Develop
Product*
Conformance to quality
Does it deliver on its original
specifications and targets?
Does it meet the set out quality
expectations?
Standardise process
Setup Quality control
monitoring for continual
improvement.
YES
NO
Improve process or
product
Define Process or Product
Quality Control Creation Process:
* Product in this diagram refers to any work,
task, document, software etc.. That may be
produced.

3. Quality Management Process Flow Chart
The diagrams to the
left show a visual
representation of
how a Swiss cheese
model works. A
system of checks are
put in place to
element mistakes or
risks.
Swiss Cheese Model Diagram.
Swiss cheese Model Process:

4. Quality Management Process Flow Chart

Box Number Documents and resources to be referenced Comments and Action Points
1. Do you have to deliver a new service, partnership, client request, report, word
report, excel data report, or any piece of work for a client or supplier?


2. For work and tasks that are produced staff can apply the Swiss cheese model for
quality control. (Another Method can be chosen if decided they are requirements for
it).
Note: This is a simple but highly effective quality control
procedure.

This is a series of checks by different staff members and /or
cross checks to different docs and data.

Each document creation or implementation of work can have
a different quality control criteria applied.


3. Upon review of the work that needs to take place. A set of quality control criteria
should be created.


4. The quality control approach applied should be relevant to the work that is taking
place.


5. A system of checks and controls should be established to ensure quality of the work
and to element errors or issues where possible.


6. If this is a word document that will be sent out, this could simply mean another
member of staff checking the document before it’s sent out. If it’s a more advanced
excel spread sheet this may require checks from 3 people and also extracting raw
data to compare to date in the excel spread sheet.