quality management system

This SlideShare cover all the topics related to quality management system,six Sigma,and techniques of quality management system

1. Basic of quality management Riya rai T1622PQA008 1 st Semester M.Pharm QA Guided by Dr.avni khristi M.Pharm , PhD Assistant professor PARUL INSTITUTE OF PHARMACY

2. contents Quality management Component of quality management Principle of quality management Purpose of quality management Benefits of quality management Process improvement Techniques of quality management references

3. Quality : “Measure of excellence or the state of being free from defects , Deficiencies and significant variations .”

4. Quality management A system to make sure that a product or service meets standards of excellence, and that the process by which the product or service is created is efficient and effective as well.

5. Component of quality management Quality planning Quality assurance Quality control Quality improvement

6. Quality planning Quality control planning is the first step . Requirements must be identified , a criteria needs to be set, and important procedure must be recognized as a part of plan. Quality control Quality control is needed to review the quality of the product or service. Quality control focused on fulfilling quality requirements.

7. Quality assurance Companies need to assure defects and Mistake are avoided in the manufacturing of good or the delivery of service, and quality assurance guarantees consistent results. Quality improvement The is always room for improvement Through Quality improvement ,the results can be measured and possible improvements in products or services can be made.

8. Principle of quality management Customer focus Leadership Engagement of people Process approach Improvement Evidence-based decision making Relationship management

9. Purpose of quality management Ease the processes of production, Make the workflow more efficient, Ensure a quick and airtight delivery mechanism, and Significantly improve the quality of deliverables (both service and product)

10. The Benefits of Quality Management 1. Improved customer satisfaction 2. Reduced costs 3. Increased efficiency 4. Improved competitiveness 5. Increased compliance with regulations. 6. Increased employee satisfaction

11. Process improvement PDCA :It is a cyclic method for continuous improvement of processes

12. Techniques of Quality Management 1.Total quality management It is the approach of the management to achieve long-term success by focusing on customer satisfaction. The organization works towards a steady improvement in quality at all stages of production.

13. 2. Six Sigma Six sigma :Six Sigma is a  systematic approach  to eliminating errors. A business process for improving quality , reducing costs , and increasing customer satisfaction Six Sigma is a set of techniques and tools for process improvement . Statistically Having no more than 3.4 defects per million. Program designed to reduce defects .

14. Methodology for six sigma: There are two methodologies used in the six-sigma project. DMAIC: It is a method for improving current business operations. DMAIC (Define—Measure—Analyze—Improve—Control) Develop, test, and implement solutions to improve the process.

15. 2. DMADV: It is a technique for developing a new product or process design that results in more predictable, mature, and defect-free efficiency DMADV (Define—Measure—Analyze—Design—Verify) Measure and identify critical-to-quality characteristics of the product, service or process. This includes risk and production capabilities.

16. 3.ISO It is the “International organization for standardization” a body which gives the certification of quality to the products and also to various type of companies. This ISO certification also works as an assurance to the customer that the product is genuine and safe to consume. The ISO tag is there on every product. There are very hard formalities which are to be followed to get the status of ISO approved.

17. This ISO tag is also the sign of good quality and every industry is running to get this mark to make its product as a genuine product.

18. 4. Cost of Quality cost of quality is the difference between the cost of the production including manufacturing, sale and other expenses and cost incurred without any defect during the production. The main idea behind the cost of quality is to make the product cheaper and defect-free. The manager basically focuses on cost reduction and quality improvement so that there is a benefit of the customer and as well of the company.

19. Quality of cost=Cost of conformance + cost of non- conformance