Quiz on World Quality Day - 2017

Answer this quiz on World Quality Day and check your knowledge on World Quality Day

1. WQD 2017 Quiz www.tcbcert.org www.tcbkf.com

2. ISO 9001 is the most popular standard in the world , more than 1.3 Million companies in the world has been certified to this standard. Which year this standard was first introduced ? Q1

3. 1987

4. “ One must forever strive for excellence or even perfection in any task however small and never be satisfied with the second best” Who said this? Q2

5. Bharat Ratna JRD TATA F ounder of Several industries under the Tata Group such as Tata Motors, Titan Industries, Tata Tea, Tata Consultancy Services , including   Air India. In 1983, he was awarded the French Legion of Honor. He was awarded Padma Vibhushan and India's highest civilian awards, the Bharat Ratna  

6. “Plan-Do-Check and Act” Model is extensively used in our day to day life. We will fail in every step if we do not “plan” to “do” something and then “check” whether we have done it right as per Plan and then “act” accordingly to find opportunity for improvement. Almost all ISO Management system standards are written Based on PDCA Model. Who is the father of PDCA cycle? Who originally conceptualized this model? Q3

7. Dr. Walter A Shewhart an American physicist, engineer and  statistician, known as the  father of statistical quality control   1891- 1967

8. He was an Italian philosopher who found 80% of the land in Italy at his time was owned by 20 % People. Stunning it was found that 80%of the problems are caused by 20% of the reasons. This became popular as “80:20 law”. What is the name of this person ? Q4

9. A n Italian engineer, sociologist, economist, political scientist, and philosopher, now also known for the 80/20 rule, named after him as the Pareto principle Vilfredo Pareto

10. “Any customer can paint his car with any color he wants- so long it is black” who said this? Q5

11. “HENRY FORD Founder-Ford Motors

12. What is the Name of the First Quality Award in the World? Q6

13. “Deming Prize” or “Deming Quality Award” in Japan Rajiv Gandhi National Quality Award 1992 Next Quality Award came in 1988 after 37 years ! Malcolm Baldrige National Quality Award-USA and Australian Business Excellence Award Introduced in 1951 !

14. When a system operates in Six Sigma state of statistical control , what is the percentage of acceptable products expected from the system ? Q7

15. 99.7% , this means 3.4 defect per million parts (DPMO)

16. The Word “Kaizen” is known to be the Japanese term for “Continuous Improvement”. What is the term used for “Reflection”, meaning brains-storming to identify shortcomings of a finished project to develop counter measures to avoid the same mistake again ? Clue? Heijunka Hansei Genchi Gombutshu Q8

17. HANSEI

18. Who wrote the Book “Quality is Free” ? Q9

19. P hillip B Crossby Businessman and author who contributed to management theory and quality management practices . Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

20. If you use “Why” 5 times while investigating a problem or failure, you will reach the root cause which is popularly known as “5-Why method of Root Cause Analysis” W hich company developed this concept ? Q10

21. Taiichi Ohno , Former Executive Vice President of Toyota Motor Corporation, the architect of the Toyota Production  (TPS)

22. Thank you