REPORT-COMMUNICATION-_CSPC_2324Copy.pptx

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1. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2

2. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I

3. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I The travel and tourism business is unique in the hospitality industry in the sense that it's products cannot be felt, touched. or seen. They are only heard and experienced. Here you do not sell tangible products but rather sell ideas and services. You also have to remember that this is a "service" industry, where the customer is always "supposed" to be right You, therefore, have to highlight those aspects of your personality which will appeal to your customers and give you self-confidence. The development of communication skills will give a further boost to your personality

4. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I The travel and tourism business is unique in the hospitality industry in the sense that it's products cannot be felt, touched. or seen. They are only heard and experienced. Here you do not sell tangible products but rather sell ideas and services. You also have to remember that this is a "service" industry, where the customer is always "supposed" to be right You, therefore, have to highlight those aspects of your personality which will appeal to your customers and give you self-confidence. The development of communication skills will give a further boost to your personality communication skills

5. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I The travel and tourism business is unique in the hospitality industry in the sense that it's products cannot be felt, touched. or seen. They are only heard and experienced. Here you do not sell tangible products but rather sell ideas and services. You also have to remember that this is a "service" industry, where the customer is always "supposed" to be right You, therefore, have to highlight those aspects of your personality which will appeal to your customers and give you self-confidence. The development of communication skills will give a further boost to your personality communication skills The word communication is derived from the Latin term communicare or communico both of which mean to share. Therefore communication is a process of sharing, . transferring, or exchanging information, ideas, views and feelings between two or more persons. Communication is the very essence of human interaction. In any sphere of life, it is difficult to get along without communicating with others. In the service industry, it is just impossible.

6. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I The travel and tourism business is unique in the hospitality industry in the sense that it's products cannot be felt, touched. or seen. They are only heard and experienced. Here you do not sell tangible products but rather sell ideas and services. You also have to remember that this is a "service" industry, where the customer is always "supposed" to be right You, therefore, have to highlight those aspects of your personality which will appeal to your customers and give you self-confidence. The development of communication skills will give a further boost to your personality communication skills The word communication is derived from the Latin term communicare or communico both of which mean to share. Therefore communication is a process of sharing, . transferring, or exchanging information, ideas, views and feelings between two or more persons. Communication is the very essence of human interaction. In any sphere of life, it is difficult to get along without communicating with others. In the service industry, it is just impossible. Communication Process

7. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I The travel and tourism business is unique in the hospitality industry in the sense that it's products cannot be felt, touched. or seen. They are only heard and experienced. Here you do not sell tangible products but rather sell ideas and services. You also have to remember that this is a "service" industry, where the customer is always "supposed" to be right You, therefore, have to highlight those aspects of your personality which will appeal to your customers and give you self-confidence. The development of communication skills will give a further boost to your personality communication skills The word communication is derived from the Latin term communicare or communico both of which mean to share. Therefore communication is a process of sharing, . transferring, or exchanging information, ideas, views and feelings between two or more persons. Communication is the very essence of human interaction. In any sphere of life, it is difficult to get along without communicating with others. In the service industry, it is just impossible. Communication Process

8. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I The travel and tourism business is unique in the hospitality industry in the sense that it's products cannot be felt, touched. or seen. They are only heard and experienced. Here you do not sell tangible products but rather sell ideas and services. You also have to remember that this is a "service" industry, where the customer is always "supposed" to be right You, therefore, have to highlight those aspects of your personality which will appeal to your customers and give you self-confidence. The development of communication skills will give a further boost to your personality communication skills The word communication is derived from the Latin term communicare or communico both of which mean to share. Therefore communication is a process of sharing, . transferring, or exchanging information, ideas, views and feelings between two or more persons. Communication is the very essence of human interaction. In any sphere of life, it is difficult to get along without communicating with others. In the service industry, it is just impossible. Communication Process Communication Barriers • The use of jargon . Over-complicated, unfamiliar and/or technical terms. • Emotional barriers and taboos . Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo. Taboo or difficult topics may include, but are not limited to, politics, religion, disabilities (mental and physical), sexuality and sex, racism and any opinion that may be seen as unpopular.

9. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I The travel and tourism business is unique in the hospitality industry in the sense that it's products cannot be felt, touched. or seen. They are only heard and experienced. Here you do not sell tangible products but rather sell ideas and services. You also have to remember that this is a "service" industry, where the customer is always "supposed" to be right You, therefore, have to highlight those aspects of your personality which will appeal to your customers and give you self-confidence. The development of communication skills will give a further boost to your personality communication skills The word communication is derived from the Latin term communicare or communico both of which mean to share. Therefore communication is a process of sharing, . transferring, or exchanging information, ideas, views and feelings between two or more persons. Communication is the very essence of human interaction. In any sphere of life, it is difficult to get along without communicating with others. In the service industry, it is just impossible. Communication Process Communication Barriers • The use of jargon . Over-complicated, unfamiliar and/or technical terms. • Emotional barriers and taboos . Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo. Taboo or difficult topics may include, but are not limited to, politics, religion, disabilities (mental and physical), sexuality and sex, racism and any opinion that may be seen as unpopular. Lack of attention, interest, distractions, or irrelevance to the receiver. • Differences in perception and viewpoint. • Physical disabilities such as hearing problems or speech difficulties. • Physical barriers to non-verbal communication . Not being able to see the nonverbal cues, gestures, posture and general body language can make communication less effective. Phone calls, text messages and other communication methods that rely on technology are often less effective than face-to-face communication.

10. PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS HANDOUTS NO. 2 Technique in Professional Development Stage I The travel and tourism business is unique in the hospitality industry in the sense that it's products cannot be felt, touched. or seen. They are only heard and experienced. Here you do not sell tangible products but rather sell ideas and services. You also have to remember that this is a "service" industry, where the customer is always "supposed" to be right You, therefore, have to highlight those aspects of your personality which will appeal to your customers and give you self-confidence. The development of communication skills will give a further boost to your personality communication skills The word communication is derived from the Latin term communicare or communico both of which mean to share. Therefore communication is a process of sharing, . transferring, or exchanging information, ideas, views and feelings between two or more persons. Communication is the very essence of human interaction. In any sphere of life, it is difficult to get along without communicating with others. In the service industry, it is just impossible. Communication Process Communication Barriers • The use of jargon . Over-complicated, unfamiliar and/or technical terms. • Emotional barriers and taboos . Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo. Taboo or difficult topics may include, but are not limited to, politics, religion, disabilities (mental and physical), sexuality and sex, racism and any opinion that may be seen as unpopular. Language differences and the difficulty in understanding unfamiliar accents. • Expectations and prejudices which may lead to false assumptions or stereotyping. People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions. • Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings. Lack of attention, interest, distractions, or irrelevance to the receiver. • Differences in perception and viewpoint. • Physical disabilities such as hearing problems or speech difficulties. • Physical barriers to non-verbal communication . Not being able to see the nonverbal cues, gestures, posture and general body language can make communication less effective. Phone calls, text messages and other communication methods that rely on technology are often less effective than face-to-face communication.