Reservation in English - English language for Beginner.pptx

How to reserve

1. RESERVATIO N Making a Reservation Helping/ Hending with a Reservation Confirming a Reservation Cancelling a Reservation Complaining Making Arrangements

2. 1.Making a Reservation Making a Reservation maksudnya adalah memesan kamar Hotel atau penginapan atau lainnya Contoh : Ticket Seller : Ticket section, good morning. Caller : Hello. I'd like to make a reservation for tonight, please. Ticket Seller : What time, sir? Caller : The seven o'clock show, please. Ticket Seller : Sorry, sir. We're sold out. Caller : What about the next show? Ticket Seller : We still have a few seats left for 9p.m.. Caller : That's fine. I will take three. Ticket Seller : What seats would you like, sir? Caller : Not too close to the screen, please. Ticket Seller : Yes, sir. I row 17. May I have your name, please? Caller : Rudi. Ticket Seller : What you spell that, please? Caller : R as in Roma, U as in uniform, D as in diamond, I as in India. Ticket Seller : See you tomorrow at the nine o'clock show, sir. Caller : Thank you. Ticket Seller : Your welcome.    

3. 2.Helping/ hending Helping a reservation adalah pemberian bantuan oleh receptionist terhadap constomer Employee : Hello, this is Oishi Restaurant. Can I help you? Customer : I want to make a reservation for our company dinner Employee : Okay. May I know with whom I speak to? Customer : I am Andi Employee : Okay, Mr. Andi . So you will reserve for dinner, right? May I know the exact date you want? Customer : I want for March 13th and there will be around 50 people is coming Employee : Okay, I will keep the slate open for that day. Do you want any specific menu for your company dinner? Costumer : I want your A set along with dessert for the menu. It’s better if you can also serve some sushi because my boss really likes it Employee : Is there anything else? Customer : I think it’s enough for now. I can order the additional menu on day , right? Contoh :

4. Confirming a Reservetion Confirmed reservation adalah pemesanan kamar yang sudah disetujui oleh pihak hotel Receptionist : Good night, Sir. A man : Good night Receptionist : Is there anything that I can do for you? A man :Yesterday , I have booked a room. Receptionist : What name was the room for? A man : Mr. Mifathul Ulum Receptionist : Yes, Sir. You had booked and you told us that you would book on July 4th to 5th . A man : I forget when I will check in Receptionist : Around 7 a.m. A man : I would like to confirm that I will come here to check in at 7 p.m Receptionist : Ok, never mine. Thank you for your confirmation Contoh

5. Cancelling a reservation Cancelling adalah Pembatalan pemesanan kamar karena alasan tertentu Receptionist : Hello, Good morning Father : Hello, Good morning Receptionist : You are with Melati indah hotel , what can I do for you , Sir ? Father : I will give you information, I would like to postpone the room of 458 Receptionist : Sorry, with whom I am speaking? Father : Mr , Endrew Matthew Receptionist : Mr. Endrew Matthew, you booked for April 4th to 6th and you would check in at 8 a.m and your phone number 565858595, is that true? Father : Yes, all is true Receptionist : You have postpone the room number 458 Father : Thank you Receptionist : Ok, your welcome and our Melati indah wait your booking next time Contoh :

6. Complaining Complaining adalah keluhan costumer terhadap fasilitas yang kurang baik Office : Good afternoon. What can I do for you, sir? Doni : I am sorry, but I have to tell about this. I want to complain about this hotel service. I want to take a bath. But there is no automatically hot water in the bathup . And there is an old towel left. Will you fix these for me, please? Office : I am really sorry. Let me call the office boy to deal with it. While waiting this. We offer you to have a lunch for free. Do you mind, sir? Doni : Ok. Thanks Office : My pleasure, sir. contoh

7. Making Arrangements Making arrangements adalah betuk ekspresi yang digunakan untuk membuat perjanjian pertemuan Jack : I will have a party tonight. At 8 pm after dinner . Would you like to join with me? Kyra : Sorry, Jack. I have to study for my exam. How about after that at 9 pm? Jack : That will be fine. Kyra : Oke … see you there. Contoh :

8. THANK YOU