Restaurant Management System - Software Project Management

Restaurant Management System - Software Project Management

1. Restaurant Management System Presented by Iram Feroz & Abdullah Shahid 2021-SE-09 2021-SE-32

2. Project Charter Objectives Scope Stakeholders Deliverables Streamline operations, automate tasks, improve efficiency Order management, reservations, billing, inventory tracking Owners, managers, staff, customers, suppliers Functional software, documentation, training materials

3. Project Objectives 1 Streamline Operations Develop a software system that automates routine tasks, such as table reservations, order management, and billing, to improve operational efficiency. 2 Enhance Customer Service Provide a user-friendly interface and efficient order processing to deliver a seamless dining experience for customers. 3 Improve Decision-Making Offer real-time data and reports to help restaurant managers make informed decisions and optimize business performance.

4. Project Scope Order Management The system will handle dine-in, takeout, and delivery orders, ensuring accurate order processing and timely service. Table Reservations Customers will be able to make reservations, and the system will manage seating arrangements and table availability. Billing and Inventory The system will automate bill generation, payment processing, and track inventory levels of ingredients and supplies.

5. Key Stakeholders Restaurant Owners Interested in overall system efficiency and return on investment. Managers Require real-time data to manage operations and make decisions. Staff Use the system for order processing and inventory management. Customers Expect efficient service and accurate billing.

6. Project Deliverables Functional RMS Software A fully functional Restaurant Management System that meets the project objectives. User Documentation Comprehensive user manuals and training materials for staff. Technical Documentation Detailed technical documentation for developers and IT support. System Setup Initial data migration and system setup to ensure a smooth transition.

7. Stakeholder Analysis 1 Restaurant Owners Interested in increased profits and streamlined operations. Expect a reliable system that reduces costs and improves customer satisfaction. 2 Managers Require efficient management of day-to-day operations. Expect easy access to real-time data and an intuitive interface. 3 Staff Interested in simplified processes and reduced workload. Expect a user-friendly interface and quick access to order and inventory information.

8. Stakeholder Analysis (continued) 1 Customers Interested in quick service and accurate billing. Expect minimal waiting time and error-free order processing. 2 Suppliers Interested in efficient supply chain management. Expect accurate inventory tracking and timely orders.

9. Work Breakdown Structure (WBS)

10. Gantt chart

11. Risk Management Plan Database Failure Implement regular backups and use a reliable DBMS. Consider redundant servers for high availability. Resource Availability Cross-train team members to cover critical roles and ensure continuity. Client Requirements Changes Implement a clear change management process to review and approve changes before implementation. Data Breach Implement strong encryption, regular security audits, and train staff on data handling best practices.

12. Resource Allocation Overview 1 Identify Required Resources The first step in resource allocation is to identify the necessary resources. This includes human resources such as developers, database administrators, UI/UX designers, and testers. Technical resources like development environments, servers, software tools, and databases are also crucial. Additionally, financial resources must be considered, including the budget for software licenses, hardware, and any third-party services. 2 Assign Resources to Tasks Once resources are identified, they must be assigned to specific tasks. For example, developers with expertise in SQL and system programming should be assigned to develop core functionalities. UI/UX designers should be allocated to create intuitive and user-friendly interfaces. Quality assurance testers should be assigned to different testing phases. 3 Monitor Resource Usage Throughout the project, it's important to track how resources are being used. This ensures efficiency and allows for adjustments if necessary. Monitoring resource usage helps maintain the project's overall effectiveness and timely completion.

13. Key Agile Practices Daily Stand-Ups We should hold daily meetings to discuss what was done yesterday, what will be done today, and any challenges. These brief, focused meetings keep the team aligned and address issues promptly. Sprint Planning We should divide the project into short sprints (usually 2-4 weeks). At the beginning of each sprint, plan what features or tasks will be completed. This allows for focused work on specific objectives. Sprint Reviews At the end of each sprint, we should review what was accomplished. We should demonstrate the working software to stakeholders and gather feedback. This ensures continuous improvement and alignment with stakeholder expectations.

14. Performance Metrics 1 Schedule Variance Schedule Variance (SV) tracks whether the project is ahead or behind schedule by comparing planned progress against actual progress. This helps us identify delays early and take corrective action. 2 Cost Variance Cost Variance (CV) measures whether the project is within budget by comparing actual costs to planned costs. This metric allows us to monitor for cost overruns and make adjustments as needed. 3 Milestone Tracking Tracking the completion of major milestones outlined in the project plan is a clear indicator of whether the project is progressing as scheduled. Missed milestones signal the need for intervention.

15. Quality Assurance Coding Standards We will enforce consistent coding standards to ensure the codebase is clean, maintainable, and free of defects. This includes guidelines for naming conventions, commenting, and formatting. Testing Protocols Rigorous testing, including unit tests, integration tests, and user acceptance testing, will be implemented to identify and fix issues early in the development process. Code Reviews Regular code reviews by peers and senior developers will help catch potential problems before they become bigger issues, improving overall code quality.

16. Change Management Change Requests All change requests, whether for new features or modifications, will be formally documented and submitted for review. Impact Analysis We will conduct a thorough impact analysis to assess how each change request will affect the project's scope, cost, and quality. Approval Process The Change Control Board will review the change request and impact analysis, then decide whether to approve, reject, or defer the change.

17. Project Retrospective: Lessons Learned 1 What Went Well We will start the retrospective by discussing the successes of the project, such as hitting key milestones on time and effective collaboration. 2 Areas for Improvement Next, we will identify challenges that arose, such as issues with timelines or resource allocation, and discuss how they could have been better managed. 3 Actionable Insights The "Lessons Learned" report will document feedback and outline specific steps to improve future projects, such as enhancing communication or adjusting processes.

18. Delivering Final Acceptance Functionality Review We will conduct a final review to ensure all features and modules are fully developed, tested, and functioning as intended. Documentation Check We will verify that all user manuals, technical documentation, and training materials are complete and up-to-date to support the client. User Acceptance Testing A final round of user acceptance testing will confirm that the system meets the client's requirements and expectations. Client Sign-Off After the final review and testing, we will present the completed system to the client for formal approval and sign-off.

19. Case Study: Healthcare.gov Launch Challenges Faced The launch of Healthcare.gov in 2013 faced significant challenges, including scope creep, lack of coordination, inadequate testing, and unrealistic deadlines. Crisis Response After the disastrous launch, a "tech surge" was initiated, bringing in top experts to stabilize the system and implement a phased rollout approach. Lessons Learned Key lessons include the importance of early testing, effective stakeholder communication, and flexible deadline planning to manage risks better.

20. Choosing the Right Project Management Tool Jira Excellent for Agile methodologies, with customizable workflows and detailed issue tracking. Powerful for software development projects. Trello Simple, visual project management with boards, lists, and cards. User-friendly, but limited in advanced features. Microsoft Project Comprehensive project scheduling with Gantt charts, timelines, and resource management. Ideal for large, complex projects. Ethical Considerations Prioritize quality over deadlines, communicate transparently, and seek compromises to balance project demands and ethical standards.

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