Role Play Workshiop Interviews and CV part 1

Presentation on Public Speaking

1. Role-Play Workshop: Interviews & CV (Parts 1–3) Structured Interview (STAR) • Appraisal Interview • CV Speed-Clinic 60–75 minutes

2. How to Use This Deck This deck covers Parts 1–3 (skip the warm-up). Each part includes: goals, setup, task flow, and printable-style slides. Run the activities in the order presented; time boxes are on each section slide. Tip: Display the ‘role card’ slides on screen while students act.

3. Part 1: Structured Employment Interview (Triads) Goal: Practice job-interview Q&A using STAR • Time: ~30–35 minutes

4. Roles & Timing Groups of 3: Interviewer, Candidate, Observer Per round: 6' interview + 2' feedback + 2' swap roles Do 3 rounds so everyone tries each role

5. Interviewer Rules (Structure!) Ask the same core questions to every candidate Use an open → probing → closed sequence Summarize key points back to the candidate Rate each answer with a 1–5 anchored scale

6. Core Question Bank (1–3) 1) Tell me about yourself and why you’re a fit for this role. (open) 2) Describe a time you handled a difficult customer/teammate. (STAR) • Probes: How did you notice the problem? What steps did you take? What was the result? What would you do differently? 3) Walk me through one achievement on your CV. (probe for specifics)

7. Core Question Bank (4–6) 4) When the deadline is tight, how do you prioritize tasks? (situation → action) 5) Are you available to work weekends if needed? (closed) 6) Any questions for us? (open, rapport)

8. STAR Answer Frame (for Candidates) “In [Situation/Task], my role was [X]. I [Actions: 1–2–3]. As a Result, [outcome/metric/feedback]. Next time I’d [improvement].” Tips: • Be concrete; name tools, steps, and numbers where possible. • Keep each answer 45–75 seconds. • Finish with reflection: what you’d improve next time.

9. Probing Techniques (Interviewer) Ask for specifics: “What happened first?” “How did you decide?” “What metric improved?” Drill into results: “By how much?” “What feedback did you receive?” Summarize and check: “So the root cause was __, and you __, which led to __—is that right?”

10. Observer 1–5 Rubric Structure/STAR used (1 none ↔ 5 very clear ST–A–R with metrics) Relevance to job (1 vague ↔ 5 tightly job-related) Questioning technique (1 few probes ↔ 5 strong open/probe/closed + summaries) Professionalism (1 weak ↔ 5 confident, concise, polite) Result focus (1 no outcomes ↔ 5 clear results & reflection)

11. JOB CARD A — Customer Service Associate Company: Nusantara Telecom (call center) Must-haves: clear communication, patience, problem-solving, CRM basics Tasks: handle billing/technical queries, escalate issues, log tickets KPI hint: first-call resolution, average handle time Likely STAR topic: “Most difficult customer issue you solved”

12. JOB CARD B — Sales Admin Assistant Company: Garuda Foods Distribution Must-haves: spreadsheets/Excel, accuracy, logistics coordination Tasks: process POs, update inventory, schedule shipments KPI hint: order accuracy rate, on-time dispatch Likely STAR topic: “When you prevented an order error”

13. JOB CARD C — Marketing Intern (Digital) Company: IndoTravel Start-up Must-haves: social media scheduling, basic copywriting, teamwork Tasks: draft posts, track engagement, support campaigns KPI hint: engagement rate, click-throughs Likely STAR topic: “Campaign you supported and its result”

14. Printable: Interviewer Score Sheet Candidate: __________ Role: __________ Q2 STAR (Difficult situation): 1 2 3 4 5 Notes: _______________________ Q3 Achievement depth: 1 2 3 4 5 Notes: _______________________ Question mix (open/probe/closed):1 2 3 4 5 Notes: _______________________ Professionalism & clarity: 1 2 3 4 5 Notes: _______________________ Result/metrics focus: 1 2 3 4 5 Notes: _______________________ Summary back to candidate given? Yes / No Example phrase: ______________ Hire recommendation: Strong / Consider / No — Why?: _______________________

15. Printable: Candidate STAR Planner Situation/Task: ______________________________________________ Actions (1–2–3): _____________________________________________ Result (with numbers/feedback): ______________________________ What I’d improve next time: __________________________________

16. Part 2: Appraisal Interview (Performance Review) Goal: Conduct a constructive performance review and agree on next steps • Time: ~15 minutes

17. Scenario & Objective It’s a six-month review. Some targets were missed due to onboarding a new tool; customer feedback improved. Goal: Agree on 2 concrete action items + 1 support resource for the next cycle.

18. Manager Card — Task-Orientation Clarify objectives and responsibilities for next 90 days. Break target into weekly checkpoints. Select 2 metrics to track and monitor operations. Sentence stems: By [date] we will __. What’s a realistic weekly checkpoint?

19. Manager Card — Relation-Orientation Provide recognition for 2 specific behaviors. Offer support/training; ask for input. Empower initiative: let the employee propose the plan. Sentence stems: I appreciate how you __. What training would help most?

20. Employee Card — Prepare & Contribute Bring two wins with data, one challenge, one support request. Sentence stems: My result was __ due to __. To improve, I propose __ by __.

21. Language Moves for Reviews Recognition → Evidence → Impact: “Your response time dropped by 18%, which raised CSAT.” Coaching questions: “What blocked progress?” “Which resource adds the most leverage?” Co-planning: “Next month, let’s pilot __. I’ll check in every Friday.”

22. Part 3: CV Speed-Clinic Goal: Peer-review and upgrade CVs using a focused checklist • Time: ~10–15 minutes

23. Rotation & Flow Work in pairs. 5-minute rounds, then swap partners. Reviewer uses the checklist while the owner takes notes. Each round: Identify 1 ‘quick win’ edit and 1 medium improvement.

24. CV Checklist — Content Header complete: name, email, phone, LinkedIn/portfolio Profile/Objective: 1–2 lines (role + strengths) Education: degree, institution, dates Experience bullets: action verb + task + result/metric

25. CV Checklist — Skills & Formatting Skills: job-relevant tools, languages, soft skills (avoid generic lists) Formatting: early career = 1 page; consistent fonts and spacing; clear headings Quick win: __________________ Medium improvement: __________________

26. Write Better Bullets (CAR/STAR) Pattern: Action verb + task/context + result with a number Examples: • Resolved 25+ support tickets/week while maintaining 92% CSAT. • Coordinated PO updates across 3 teams, cutting order errors by 30%. • Drafted 12 social posts that lifted CTR from 1.2% to 2.1%.

27. Wrap-Up & Next Steps Share your strongest improved bullet with a partner. Set one personal CV goal for this week (e.g., add metrics for 2 roles). Optional homework: Prepare a 60-second ‘Tell me about yourself’ using STAR.