RUPESH KUMAR Updated.....

1. RUPESH KUMAR
E-mail: [email protected]

PERMANENT ADDRESS
H.No - 1/1660/12E
Ravi Nagar
Saharanpur (U.P) - 247001
Mob- 08130075683, 0132-2711237



ACCOMPLISHED HOSPITALITY PROFESSIONAL
Highly Competent and Proactive individual with an aptitude for the Hotel Industry


PPRROOFFIILLEE::

 Competent & extremely efficient professional with over 3+ yrs of experience in managing
the operations and functions related to Hotels.
 A qualified Hotel Management Professional offering with qualitative experience in the hotel
industry well versed with operations and functions of hotel management.
 Ability to work with relative calm in a high pressure environment and time constraints.
Professional with natural flair for building relations, customer service and proven abilities in
achieving optimum level of customer satisfaction.
 Excellent inter-personal and liaison skills coupled with innovative ideas.



PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE::


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SShhiifftt IInn cchhaarrggee ::

 Now ensuring smooth operations on Reception, Concierge and Cashiering.
 Answer telephone in friendly, professional manner; handle telephone messages accurately,
completely, and promptly.
 Ensuring prompt & smooth check in & check outs of all IHG members & other guests.
 Preparation of daily reports.
 Responsible for Training the new staff and tracking the Guest Satisfaction Surveys.

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TTeeaamm LLeeaaddeerr::

 Appointed as Shift in charge, dealing with Group Handling, Billing and Night Audits.
 Got exposure in check-in, check-out, huge movement of layover and groups.
 Now ensuring smooth operations on Reception, Concierge and Cashiering.

 Night auditing and Preparation of daily reports.
 Answer telephone in friendly, professional manner; handle telephone messages accurately,
completely, and promptly.
 In-depth ability to follow instructions and establish procedures.
 Got exposure at the concierge and ensure smooth function.
 Responsible for Training the new staff and tracking the Guest Satisfaction Surveys.
 Assisting Duty Manager in handling shift and auditing reports.
 Handling Upgrades and Up sells as an Upgrade coordinator for property.
 Dealing with Room Assignments and Group Coordination.
 Process new bookings & reservations as per guest’s preference.

Front Desk Officer: 99
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 Appointed as a Front desk officer to ensure smooth check in & checkout of the guests.
 Ensuring preferences and requests are met in order to please and Delight the Guest.
 Ensuring coordination between housekeeping, Reservation and front office to ensure sound
operations.
 Handling Upgrades and Up sells as an Upgrade coordinator for property.
 Ensuring Brand Standards are followed for consistency in operations.
 Compiling Guest feedbacks for Overall satisfaction and Complaint Analysis to reduce Problem
Experience.

3.  Ensure service recovery of the complaint guest.
 Exercise judgment while handling guest inquiries, and respond promptly with accurate and
thorough information according to the individual needs of guests.
 Appropriately arrange and confirm recreational, dining, and/or business activities for both inside
and outside the property.
 Taking guest feed backs and solving the guest complaint if any.
 Travel desk handling like pick up and drop sight seen and ticketing etc.
 Effectively coordinate with in-house and potential guests to understand their requirements
 Co-ordination with House Keeping, Reservation and Finance department.
 Follow up dues payment and advance against booking.




KKeeyy SSkkiillll && SSttrreennggtthh PPooiinnttss::

 Flexibility & Punctuality
 Leadership Skills
 Quick learner
 Communication Skills
 Creativity
 Creating a positive work environment
 results achiever, Meeting deadlines
 Strong Work Ethic
 Honesty and Integrity
 Team Work Skills
 People oriented
 Attention to details
 Analytical and Problem Solving Skills



PPRREEVVIIOOUUSS AASSSSIIGGNNMMEENNTTSS AAuugguusstt ‘‘22001111- Feb ‘2012


ROYAL ORCHID CENTRAL, AHMEDABAD (GUJARAT)

4. Industrial Trainee
Successfully accomplished Industrial Training in all four major departments.


AWARDS, ACHIEVEMENTS AND ACCOLADES:

 Awarded as “Employee Excellency 2014 “in the month of November 2014.

 Nominated as “Face of The House” in MAY 2013 and has been nominated several times.

 Appreciated by guest many times on Tripadvisor.com under Guest feedback.

 Highest marks scorer in last two semesters & top marks scorer (91.79 %- Year 2012) in
HNB Gharwal University.

 Appreciated for Hard work and Excellence during Industrial Training at Royal Orchid
Central , Ahmedabad .{ Appraisal Letter }

 National Cadet Corps “ B “ certificate holder, Senior Under officer




EEDDUUCCAATTIIOONNAALL && PPRROOFFEESSSSIIOONNAALL CCRREEDDEENNTTIIAALLSS::


 10
th
& 12
th
from UP board.

 BBA in Hospitality and Hotel Management , { 2009 – 2012 }
Himalayan Institute of Hotel Management, Dehardun .



PERSONAL INFORMATION

 Father : Mr. Mahender Singh

 Date of Birth: 18
th
March ‘1987

5.  Language Proficiency: English, Hindi

 Nationality: Hindu



Place:
Date:


RUPESH KUMAR