Sabre GDS Reservation system and ticketing 2

Sabre insight

1. TrainingGuide
AERScreensModule1
Ticketing-NativeSabre

2. SoftwareVersion2010
DocumentEdition1.0(062022)
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3. TableofContents
1 A u t o m a t e dE x c h a n g ea n dR e f u n d s( A E R )
1.1AutomatedExchangeandRefundsTrainingModules 1
1.2DoesthisModuleApplytomyAirline 1
1.3AutomatedExchangeOverview 2
1.3.1BenefitsofAutomatedExchange 2
1.4AutomatedRefunds 3
1.4.1BenefitsofAutomatedRefunds 3
1.5AutomatedReissuePricing(ARP)-CAT31andCAT33 3
1.5.1AdditionalNotesonAutomatedReissuePricing 4
1.5.2PricesReturnedbyAutomatedReissuePricing 4
1.5.3SomeSituationsdonotQualifytoPriceviaARP 4
1.5.4FareFillingCategoriesandAER 5
1.5.4.1Category31(CAT31) 5
1.5.4.2Category33(CAT33) 5
1.6VCRStatusUpdates 6
1.7StandardPathvs.FastPath 6
2 S t a n d a r dP a t hP r o c e s s
2.1FourStepsofAutomatedExchangeandRefund 7
2.2AccessAutomatedExchangeandRefundStandardPath 9
2.2.1AutomatedExchange-WFR 9
2.2.2AutomatedExchange-WFRM 9
2.2.3AutomatedRefund-WFRR 10
2.2.4AutomatedRefund-WFRRM 11
2.3StandardPath-Step1:ExchangeTicketInformationScreens 12
2.3.1PrimaryScreen-ExchangeElectronicTicket(Screen10) 12
2.3.1.1Screen10Explanation 13
2.3.2PrimaryScreen-ExchangeElectronicMISCDocument-EMD(Screen11) 17
2.3.2.1Screen11Explanation 18
2.3.3PrimaryScreen-Non-databaseDocument(Screen12) 18
2.3.3.1Screen12Explanation 19
2.3.3.2Non-databaseDocumentScreenVariation:TransportationVoucherFOP 21
2.3.4SecondaryScreen-TicketExchange-TaxInformation(Screen13) 21
2.3.4.1Screen13Explanation 22
2.3.5SecondaryScreen-AdditionalFlownSegments(Screen15) 23
2.3.5.1Screen15Explanation 23
2.3.6SecondaryScreen-FareBreakInformation(Screen16) 24
2.3.6.1Screen16-Explanation 25
2.3.7SecondaryScreen-ExchangeMultipleDocuments(Screen18) 26
2.3.7.1Screen18Explanation 26
2.4StandardPath-Step2:NewRoutingandPricingInformationScreens 28
2.4.1PrimaryScreen-ItineraryCalcfromPointofOrigin(Screen20) 29
2.4.1.1Screen20Explanation 30
2.4.2SecondaryScreen-PlusInformation_from_PointofOrigin(Screen21) 33
2.4.2.1Screen21Explanation 34
2.4.3SecondaryScreen-AdditionalInformationfromPointofOrigin(Screen22) 36
TrainingGuide(missingorbadsnippet) iii TableofContents

4. 2.4.3.1Screen22Explanation 37
2.4.4SecondaryScreen-TaxCalculationfromPointofOrigin(Screen23) 38
2.4.4.1Screen23Explanation 39
2.4.5SecondaryScreenTaxCalc-Base/Tax/Total(Screen23)BSROverride 40
2.4.6SecondaryScreen-FareCalculationfromPointofOrigin(Screen24) 41
2.4.6.1Screen24Explanation 41
2.5StandardPath-Step3:Old/NewDocumentComparisonandFees 42
2.5.1PrimaryScreen-ComparisonSummary(Screen30) 42
2.5.1.1Screen30Explanation 43
2.5.1.2AdditionalInformation 46
2.5.1.3InformationalMessages 47
2.5.2SecondaryScreen-TaxComparison(Screen31) 47
2.5.2.1Screen31Explanation 48
2.5.3SecondaryScreen-RefundInformation(Screen32) 49
2.5.3.1Screen32Explanation 49
2.5.3.2SupportCommissionTicketing-AERScreen32 51
2.6StandardPath-Step4:TicketingInformation 52
2.6.1PrimaryScreen-TicketingInstructions(Screen40) 52
2.6.1.1Screen40Explanation 52
2.6.1.2SupportCommissionTicketing-AERScreen40 54
2.6.2PrimaryScreen-OKTicketingResponse(Screen44) 55
2.6.3PrimaryScreen-AdditionalReissues/Options(Screen45) 55
2.6.4SecondaryScreen-MultipleFormsofPayment(Screen41) 56
2.6.5SecondaryScreen-BaggageAllowance(Screen42) 56
2.6.5.1Screen42Explanation 57
2.6.6SecondaryScreen-TransactionRetained(Screen43) 58
2.6.6.1Screen43Explanation 58
2.6.7SecondaryScreen-AdditionalFormofPayment(Screen48) 59
2.7AdditionalScreens 60
2.7.1PriceQuoteSummarybyNameNumber(Screen01) 60
2.7.2RetainedExchangeInformation(Screen02) 61
2.7.2.1Screen02Explanation 62
2.7.3ExchangeinProgress(Screen29) 63
2.7.3.1Screen29Explanation 63
2.7.4InhibitedCheck-inOverride(Screen46) 64
2.7.5BoardingPassInhibitCommentsEntry 64
3 F a s tP a t hP r o c e s s
3.1AccessFastPathScreens 65
3.1.1AutomatedExchange-WFRF 65
3.1.2AutomatedRefund-WFRRF 65
4 A u t o m a t e dE x c h a n g ea n dR e f u n d
TrainingGuide(missingorbadsnippet) iv TableofContents

5. DocumentRevisions
Date Section Description
12Mar2014 All Re-Branding
12Mar2014 Addtoscreen30 D.O.T.Mandateonbaggageallowance
andcarryonforexchangeticketing
09Jun2016 All ConvertedtoFlare
19Jun2019 AutomatedExchangeWFRF AddedformattoaccesstheAutomated
ExchangeusingtheVCR numberinthe
entry.
19Jun2019 AutomatedRefund-WFRRF AddedformattoaccesstheAutomated
RefundusingtheVCRnumberinthe
entry.
27Aug2019 PrimaryScreen-TicketingInstructions
Screen40
Addnewsub-section"Support
CommissionTicketing-AERScreen40
31Jan2020 Screen10Explanation Addedthe7thwaivercode07-
LACKOFPROPERTRAVEL
DOCUMENTATION
31Jan2020 Screen20Explanation Addedthe7thwaivercode07-LACKOF
PROPERTRAVELDOCUMENTATION
13Apr2020 Screen21Explanation Updateerrormessagewhenusing
multiplemileagecodeswithinafare
component
29Sep2020 Cover ChangeNametoNativeSabre
TrainingGuide(missingorbadsnippet) v TableofContents

6. Objectives
Item Objective
Objectives Bytheendofthemodule,participantswill:
lDescribethe4stepprocesstoexchangeaticketwiththeAutomatedExchangeRefund
(AER)program.
lRecognizeeachofthe22screensassociatedwithAER.
lExplainthedifferencebetweenStandardandFastPathwhenaccessingAutomated
ExchangetheRefunds(AER).
Reference None
EPR DutyCode: 4,5,7and8
Keyword: None
UAT Keyword: None
TrainingGuide(missingorbadsnippet) vi TableofContents

7. AutomatedExchangeandRefunds
(AER) 1
TheAutomatedExchangeandRefunds(AER)solutionautomatesthecomplexandtime-consuming
processofticketreissues,refunds,andthecollectionofChangeFees/AddCollectswhichcanmaximize
yourairline’srevenuepotential.
1.1AutomatedExchangeandRefundsTrainingModules
TrainingforAutomatedExchangeandRefundsisdividedintothreemodules:
lModule1:AutomatedExchangeandRefundScreens
ThismoduleexplainseachscreenintheAutomatedExchangeandRefundprocessand
servesasagoodreferencewhenyoubegintoprocessexchanges.
lModule2:AutomatedExchangeTrainingScenarios
Thismodulepresentsvariousexchangescenariossothatyoucanseehowthescreens
worktogetherwhencompletingexchanges.
lModule3:AutomatedRefundTrainingScenarios
Thismodulepresentsvariousrefundscenariossothatyoucanseehowthescreenswork
togetherwhencompletingexchanges.
AllthreemodulesarerequiredinordertocompleteAutomatedExchangeandRefundtraining.
1.2DoesthisModuleApplytomyAirline
TheAutomatedExchange(withPQ)productisusedforallvoluntaryTicketreissuesandexchangesof
TransportationVouchers,andMiscellaneousChargeOrders(MCO).
ThismoduleisintendedforcarriersthathaveactivatedtheExchangeMaskoptionoftheAutomated
Exchangepackage.Sincethisproducthasoptionalelements,theoptionsselectedbytheairlinewill
determinetheapplicablemodules.
ToviewtheAutomatedExchangesettingsinyourcarrier’spartition,usethisformat:
W/TRXSW/*
Exampleresponse:
TrainingGuide(missingorbadsnippet) 1 1    AutomatedExchangeandRefunds(AER)

8. TocompleteexchangesorrefundsusingtheAutomatedExchangeandRefundproduct,thefollowing
TicketingOptionsmustbeactive:
lEXC–EXCHANGE MASKYESisrequiredforAutomatedExchanges.
lRFD–REFUNDSYESisrequiredforAutomatedRefunds.
lInaddition,touseAutomatedExchangesorRefundsthefollowingoptionsmustbeactive:
1.3AutomatedExchangeOverview
AutomatedExchangeisaseriesofmaskstobeginandcompleteanexchange,withtheoptiontoretain
thedetailinprogressateachstep.Thisallowsyoutoworkwithcomplexitinerariesanddetermineand
retaintheexchangeinformationforissuanceatanotherlocationwithoutduplicationofeffortbetween
stations.
Example:
AreservationsalesagentcandetermineandretaintheexchangeamountusingAutoExchange.Whenthe
passengerchecksinattheairport,theairportagentcanissuethedocumentimmediatelywithouthaving
togothroughthewholeprocessofcalculatingthenewfareandissuingtheexchangedocument.The
ACSprogramwillprompttheticketagentforcompletionoftheAutoExchangeattimeofcheck-inif
notpreviouslyticketed.
1.3.1BenefitsofAutomatedExchange
lThereissueofanelectronicticketcanbedonebytheReservationsTicketingDeskwithnoneedfor
thepassengertotakeatickettoanairportoracityticketofficeforreissue.
lThecollectionofachangefee,andothermiscellaneousfees,and/ortheprocessingofapartialrefund
canbecompletedwithonetransaction.TheticketandtheMiscellaneousSalesReceiptareboth
issued.
TrainingGuide(missingorbadsnippet) 2 1    AutomatedExchangeandRefunds(AER)

9. lWhenapartialrefundisdue,theSabresystemwillgeneratetheautomatedcashorcreditcardrefund
documentsatthesametimetheticketisissued.Thiseliminatestheneedtoperformaseparate
transactionusingtheRefundMask(RFND).
lAVCRwillprovidealloftheexchangeticketinformationandincludesthefunctiontoclaiman
interlineelectronicflightcouponfromthecontrollingcarrier.
Notes
lIfaticketprinterisnotassigned,exchangeticketingwillnotbeofferedasanoptionattheendofthe
process.Inthiscase,theonlyoptionsofferedwillpermitstoringoftheexchangedataforanother
agenttoprocess.
lToassignaticketprinter,pleaserefertothePrinterFunctionsmodule.Designatingaticketprinter
requiresadutycodeof4,5,or7.
1.4AutomatedRefunds
TheAutomatedRefundfeatureusestheAutomateExchangemasksandaddsanadditionalfeaturetothe
producttoprocessrefunds.AddingthisfeaturetotheAutomatedExchangeproducteasesthetransition
andtrainingofthefeatureasagentswhoarealreadyusingtheexchangefeaturearealreadyfamiliarwith
thescreens.
1.4.1BenefitsofAutomatedRefunds
lTheAutomatedRefundscapabilitysignificantlyreducesagententerandsupportstherecalloftaxes
fromgovernments(whenappropriate)toexpeditetheentirerefundprocess.
lAllowstherecalloftaxeswheneveravoucherisissuedinlieuofarefund.
lProvidestheabilityto“retain”refunddataforlaterprocessing.
lProvidesautomatictaxrecalculationforflownsegments,includingticketsinvolvingmultiple
currencies.
lAllowstheabilityofNon-ACCBlocationstouseAutomatedRefundsfunctionality.
lLeveragescurrentaccesstoticketimagestobeginanytypeofrefunds,fullorpartial,forincreased
accuracy.
lIncreasesoptionsonhowresidualrefundamountsareprocessed.
AutomatedRefundsisonlyofferedasanaddedfeaturewithintheAutomatedExchangeproductsuite.
ThecurrentoptiontoprocessarefundfromtheRFNDmaskwillbedeactivatedineachparticipating
carrier’sSabreAirlineSolutions®partitionwhenAutomatedRefundsisimplemented.
1.5AutomatedReissuePricing(ARP)-CAT31andCAT33
AutomatedReissuePricing(APR)isanoptionalfeatureavailableforairlinesthatusetheAutomated
ExchangeandRefundproduct.Itgivesairlinesanaddedlevelofpricingcapabilityandcontrolofpricing
ticketreissuesbyrecalculatingfaresandtaxesfromthepointoforigin.Thisincludesthosesegmentsthat
havebeenflownwithminimaluserentries.
TrainingGuide(missingorbadsnippet) 3 1    AutomatedExchangeandRefunds(AER)

10. 1.5.1AdditionalNotesonAutomatedReissuePricing
lUsesCAT31VoluntaryChangerulesinselectingandvalidatingthenewfares
lGivestheairlinetheabilitytouseallhistoricalfares,allcurrentfaresoracombinationofthetwo
dependinguponwhichchangesweremadetooriginalitinerary
lRetrievesthechangefeeinformationbasedontherules
lPricesthenewitineraryintheclassbookedbyagent
lAttemptstofindalowerpriceifthesegmentscouldberebookedinadifferentclass;agentisadvised
howtobookforlowerprice
lAdvisesagentifitischeaperfortravelertopurchaseanewticketversuschangingtheoriginalticket
lReturnscertainotherinformationalmessagesfiledwithCAT31rules
lMinimizestimeforticketreissuesbyautomatingfarerulevalidationandcalculationstoreduceagent
enteranderrors
1.5.2PricesReturnedbyAutomatedReissuePricing
ARPreturnsupto3prices:
1.Thereissuecostasbookedbytheagent.ThisisalwaysshownonScreen30(ComparisonSummary).
Thisisknownasthe‘asbooked’price.
2.Thecostifyourebookintothelowestavailableclassandexchangetheticket.Thisisknownasthe
‘rebookamount’.
3.Thecostofbuyinganewticketfortheun-flownsegmentsandforgettingaboutexchangingtheold
ticket.Thisisthe‘newticket’price.ThisisequivalenttodoingaWPNConthenewitinerary.
Ifeither(2)or(3)costslessthan(1),aninformationalmessageisalsodisplayedonScreen30toshow
howmuchcanbesavedbyrebookingthereservationinadifferentinventoryorbuyinganewticket.
1.5.3SomeSituationsdonotQualifytoPriceviaARP
lARPoptionnotswitchedon(CustomerhasnotactivatedARP)
lAgentPricingMask(WFMentry).
lPricingoptionisanythingotherthanPrice.
lNonDatabaseticket(startedfromScreen12insteadof10)
lTwoflightdocumentsentered
lAnyfare-basiscodesoramountsenteredonScreen20
Ifanyoftheabovesituationsarefound,thentheSabresystempricesviatheAutomatedExchangepath.
Thismeansitisdoingabackdatepricingentry(WPB),withthedatefoundinthePURCHDATEfield
onScreen20.
TrainingGuide(missingorbadsnippet) 4 1    AutomatedExchangeandRefunds(AER)

11. 1.5.4FareFillingCategoriesandAER
Whenairlinesfilefaresthathaverestrictions,therulesgoverningthoserestrictionsmustbefiledina
“category.”
AccordingtotheAirlineTariffPublishingCompany(ATPCO)website,acategoryisdefinedas…
“Thestructurewithintherulessystemdesignedtoidentifyvariouskindsofrestrictiveinformation
regardingafare.Restrictionsarelistedintheautomatedrulessectionofthedatabaseandaresortedby
variouscategoriesofapplicationsuchasday/time,seasonoftravel,andflightnumbers.”
ForairlinesthatuseARP,therearetwocategoriesthatmaketheAutomatedExchangeandRefund
processmorerobustincollectingtheappropriatefeeswhenchangesorrefundsoccur.Theyare:
lCategory31–VoluntaryChanges
lCategory33–VoluntaryRefunds
InordertoworkalongwithAER,eachairlineisresponsibleforfilinginformationinthesecategories.
1.5.4.1Category31(CAT31)
TheARPpricinglogicisbaseduponyourairline’sCategory31fareruledatayoufiledirectlywith
ATPCO.Category31includesrulesforvoluntarychanges,andissometimesreferredtoasCAT31.It
allowsyourairlinetofilespecificrulesandspecificchangefeeamountsdueforvoluntaryreissueswith
yourfares.
WhentheAutomatedReissuePricingfeatureisactive,yourairline’sCategory31informationis
interrogatedforeachexchangetransactiontodeterminethefollowing:
lIftheitinerarychangesareallowed
lWhatfarescanbeusedforthenewticket
lWhatchangefeeapplies
Notes
o
ARPisonlyavailabletocarrierswhofileCAT31rules.
o
ThelevelofpricingcontrolachievedviatheAutomatedReissuePricingoptionofAutomated
ExchangeisdirectlyrelatedtotheleveloffareruledatathatisfiledinCategory31viaATPCO.
OneadditionaloptionavailableforCAT31ischangefeetotaling.Thisoptionallowsallchangefeesto
beapplicablebyfarecomponentsorjourneyandwillbetotaledandchargedforvoluntaryreissues
performedusingCAT31.ContacttheCustomerCarehelpdeskforassistancewithactivatingthisoption.
1.5.4.2Category33(CAT33)
Category33providesyourairlinetheabilitytohavemorecontroloverrefundsprocessedthrough
AutomatedExchangeandRefunds.Thisincludesfullandpartialrefunds.
Category33providesairlineswiththeabilitytorefundfaresfiledwithCAT33throughAutomated
ExchangeandRefundsandhavetheapplicablerefundamountspopulateontheComparisonSummary
Screen30.Therefundamountwillbedeterminedbasedonfiledruleshavingtodowithcancelpenalties,
nocancelpenalty,orasumofallcancelpenalties,includingCanadaandAustraliaGST.
Ticketrefundabilityisverified,thusonlytheappropriatefundsandtaxesarerefunded.
TrainingGuide(missingorbadsnippet) 5 1    AutomatedExchangeandRefunds(AER)

12. TherearetwooptionsairlinescanchoosetoactivatethatwillenhanceCAT33functionalitywith
refunds:
lRe-directtoNon-CAT33Pricing–Specificallyforpartialrefunds,thisoptionredirectsbackto
Non-CAT33pricingwhennomatchingCAT33ruleisfound.
lChangeFeeTotaling–Thisoptionallowsallcancel/changefeestobeapplicablebyfare
componentsorjourneyandwillbetotaledandchargedforvoluntaryrefundsperformedusingCAT
33.
ContactSabre®GlobalCustomerCareforassistancewithactivatingeitheroftheseoptions.
1.6VCRStatusUpdates
AutomatedExchangeandRefundprocessingengagesElectronicTicketingfunctionality,accessingVCR
dataandupdatingVCRcouponstatus.
Ifthetransactionisanexchangeandanewticketisissued,theVCRstatusisupdatedtoEXCH.
Ifthetransactionisarefundwhennonewticketisissued,thentheVCRstatusisupdatedasfollows:
Refundto: VCRStatusupdatedto:
CA,CKorCC RFND
ACCTG RFND
VCHRorManualMCO RFND
1.7StandardPathvs.FastPath
TheAutomatedExchangeproductofferstwo“paths”throughthevariousscreenspresentedtousers
duringanexchangetransaction.
TheStandardPath(WFR)isintendedforusewithmorecomplexexchanges,andassuchinvolves
morescreens.SelecttheStandardPathwhentheexchangeinvolves:
lManuallypricedorun-priceableitineraries
lNon-databaseexchangeticketorpaperticketimage
lMultipleticketsordocumentsbeingexchanged
TheFastPath(WFRF)isofferedasa“shortcut”tobypasssomeoftheAutomatedExchangescreens
whentheexchangeissimpleandstraightforward.SelectFastPathwhentheexchangeinvolves:
lSimpleexchanges
lTotallyunusedorpartiallyusede-ticketordisplayablepaperticket
lIfyouarenotsure,goaheadandtryFastPath.Ifitdoesnotqualify,thesystemwilleithertakeyou
intotheStandardPathscreensautomatically,ordependingonyourinternalsettingsitmaydisplayan
errorresponseINVALIDENTRY.Ifthelatter,youcanchangetotheStandardPath.
ForthepurposesoflearningtheAutomatedExchangescreensyoumayencounterduringanexchange
transaction,wewilllearntheStandardPathfirstinthismodule.
TrainingGuide(missingorbadsnippet) 6 1    AutomatedExchangeandRefunds(AER)

13. StandardPathProcess 2
2.1FourStepsofAutomatedExchangeandRefund
TheAutomatedExchangeandRefundStandardPathpermitstheadditionofnewticketitinerary
informationandpricingelements.Thereissueprocesssupportsre-pricinganitineraryfromthepointof
originbyincludingthe“flown”flightsegmentdata.
TheAutomatedExchangeandRefundprocessconsistsoffourbasicstepstoreissueorrefundaticket.
ListedbelowarethestepsandthecorrespondingPrimaryandSecondaryStandardPathscreens
associatedwitheachstep.
lPrimary–Screensalwayspresentedtouserswhengoingthroughthestandardpath.
lSecondary–Screensonlypresentedtouserswhencertainconditionsapplyorspecificoptions
selectedduringthestandardpathprocess.
Step1:Exchange/RefundTicketInformation
Alltransactionsbeginwiththesurrendereddocument,regardlessoftherefundtype.Theinformationfromthe
surrendereddocumentbecomesthefoundationuponwhichtobuildthetransaction,especiallywhenflown
segmentsareinvolved.
Thesurrendereddocumentdatawilleitherbeintheticketimagedatabaseoritwillbeenteredmanuallybytheuser.
PrimaryExchange/RefundInformationscreens:
lExchangeElectronicTicketscreen(Screen10)
or
lTicketExchange–Non-DatabaseDocumentscreen(Screen12)
(AccessedwhenyouselecttheManualReissueoption.)
SecondaryExchangeInformationscreens:
lTicketExchange–TaxInformationscreen(Screen13)
lAdditionalFlownSegmentsscreen(Screen15)
lFareBreakInformationscreen(Screen16)
(AvailableonlyforusersoftheAutomatedReissuePricingoption)
lTicketExchange–ExchangeMultipleDocumentsscreen(Screen18)
Noticethatallscreensinstep1beginwitha1(10,12,13,15,16,and18).
TrainingGuide(missingorbadsnippet) 7 2    StandardPathProcess

14. Step2:NewRoutingandPricingInformation
Step2isforpricingthecurrentlybookedsegmentsandanyflownsegments.
PrimaryNewRoutingandPricingInformationscreen:
lItineraryCalculationfromPointofOriginscreen(Screen20)
SecondaryNewRoutingandPricingInformationscreens:
lPlusInformationfromPointofOrigin(Screen21)
lAdditionalInformationfromPointofOrigin(Screen22)
lTaxCalculationfromPointofOrigin(Screen23)
lFareCalculationfromPointofOrigin(Screen24)
ForRefunds,ifnoflownsegmentsexist,step2isbypassed.
Noticethatallscreensinstep2beginwitha2(20,21,22,23,and24).
Step3:Old/NewDocumentComparisonandFees
Step3comparesthesurrendereddocumentvalue,takingintoconsiderationwhatwasusedversuswhatwas
unused(flownsegmentsversusun-flown).
PrimaryComparisonscreen:
lComparisonSummary(Screen30)
SecondaryComparisonscreens:
lTaxComparison(Screen31)
lRefundInformation(Screen32)
Noticethatallscreensinstep3beginwitha3(30,31,and32).
Step4:TicketingInformation
Step4iswhereanewticketisissuedorarefundiscompleted.
PrimaryTicketingInformationscreens:
lTicketingInstructions(Screen40)
lOKTicketingResponse(Screen44)
lAdditionalReissue/Options(Screen45)
SecondaryTicketingInformationscreens:
lMultipleFormsofPayment(Screen41)
lBaggageAllowancebySegment(Screen42)
lTransactionRetained(Screen43)
Noticethatallscreensinstep4beginwitha4(41,42,43,44,and45).
TrainingGuide(missingorbadsnippet) 8 2    StandardPathProcess

15. 2.2AccessAutomatedExchangeandRefundStandardPath
2.2.1AutomatedExchange-WFR
Thisseriesofscreensisusedtodisplayanddocumentinformationforthetickettobeexchanged.
Theprimaryentrytoaccessthesescreensis:
WFR
ThisentrybeginstheAgentPricingMasktransactionforanExchangeTicket,beginningwithScreen10.
ToaccessScreen10,aPassengerNameRecord(PNR)andaTicketImagemustbepresentinthework
area.(ThisentryreplacestheW#EXCHpreviouslyused.)
AdditionalEntriesforWFR:
Entry: Explanation
WFR0371234578971 Accessthemaskusingaspecificticketnumber.Whenyouusethisformat,
youdonothavetodisplaytheticketimageorVCRfirst.
WFRTR3 AccessthemaskusingthelinenumberfromtheticketingfieldinthePNR.
WFR0011613876783‡PQ
WFRTR‡PQ2
UseaPQrecord.
WFRTR2‡N1.1
WFR0376134567890‡N1.1
Foraspecificnamenumber
WFR0013875674671‡S1/2 Forspecificsegments
WFR0012345678891‡PMIL Accessthemaskandapplyaspecificpassengertype.
WFR0018787654671*AUD
WFRTR3*AUD
Usetheimagefromanauditorcoupon.
WFRTR2‡INVOLD
WFRTR‡INVOLI
WFR0013456789345‡INVOLD
WFR0018789677782‡INVOLI
Forinvoluntaryreroute.
DforDomesticandIforInternationalmaynotbeavailable.Ifnot,use
W‡EXCH‡INVOL.
WFRTR2‡NET Forexchangingnetremittickets.Thisactioncausesnetremitfieldsto
displayontheComparisonSummary(Screen30)fortheoriginalandnew
netremitamount.
2.2.2AutomatedExchange-WFRM
UsethisformattoaccessScreen12,theNon-databaseticketscreen:
WFRM
Normallyyouusethisformatwhenyouknowyouwillhavetomanuallybuildthefareorvalue
information,forexampleavoucherornon-databaseticket.Youcanusethisentryforaticketwhetheror
TrainingGuide(missingorbadsnippet) 9 2    StandardPathProcess

16. notittheimageisinthedatabase.Youcannotuseanelectronicticketunlessalltheun-flowncoupon
statusesindicatePRTorRPRT.
AdditionalEntriesforWFRM:
Entry: Explanation
WFRM0371234578971 Accessthemaskusingaspecificticketnumber.Whenyouusethis
format,youdonothavetodisplaytheticketimageorVCRfirst.
WFR0011613876783M‡PQ2
WFRPQ
UseaPQrecord.
WFRM0376134567890‡N1.1 Foraspecificnamenumber
WFRM0013875674671‡S1/2 Forspecificsegments
WFRM0012345678891‡PMIL Accessthemaskandapplyaspecificpassengertype.
WFRRedisplayScreenEntries
Entry: Explanation:
*WFR Redisplaylastscreenaccessed
*WFRE RedisplayExchangeTicketScreen10
*WFRI RedisplayItineraryCalculationScreen20
*WFRP RedisplayPlusInfoScreen21
*WFRT RedisplayTaxCalculationScreen23
*WFRC RedisplayFareCalculationScreen24
*WFRR RedisplayComparisonSummaryScreen30
*WFRTC RedisplayTaxComparisonScreen31
*WFR[nbr] Redisplayanydesiredscreenbynumber
2.2.3AutomatedRefund-WFRR
Usethisformattoaccesstheseriesofscreenstodisplayanddocumentinformationforthetickettobe
refunded.
WFRR
ThisentrybeginstheAgentPricingMasktransactionforaRefundTicket,beginningwithScreen10.To
usetheaboveentry,youmusthaveaVCRorTicketImagedisplayedinyourworkarea.
AdditionalEntriesforWFRR:
TrainingGuide(missingorbadsnippet) 10 2    StandardPathProcess

17. Entry: Explanation
WFRR0371234578971 Accessthemaskusingaspecificticketnumber.Whenyouusethisformat,you
donothavetodisplaytheticketimageorVCRfirst.
WFRRTR3 AccessthemaskusingthelinenumberfromtheticketingfieldinthePNR.
WFRR0018787654671*AUD
WFRRTR3*AUD
Usetheimagefromanauditorcoupon.Thisisespeciallyhelpfulwhenthefare
doesnotdisplayontheticket,aswithbulkfares.
WFRR1.1 Accessthemaskwithnameselect.YoumustalreadyhavetheVCRdisplayed.
WFRRTR2‡NET AccessthemaskforaNetRemitticket.Thisactioncausesnetremitfieldsto
displayontheComparisonSummary(Screen30)fortheoriginalandnewnet
remitamount.
2.2.4AutomatedRefund-WFRRM
UsethisformattoaccessScreen12,theNon-databaseticketscreen.
WFRRM
Normallyyouusethisformatwhenyouknowyouwillhavetomanuallybuildthefareorvalue
information,forexampleanon-databaseticket.Youcanusethisentryforaticketwhetherornotitthe
imageisinthedatabase.Youcannotuseanelectronicticketunlessalltheun-flowncouponstatus
indicatesPRTorRPRT.
AdditionalEntriesforWFRRM:
Entry: Explanation
WFRRM0371234578971 Accessthemaskusingaspecificticketordocumentnumber.Whenyouusethis
format,youdonothavetodisplaytheticketimageorVCRfirst.
WFRRMTR3 AccessthemaskusingtheticketrecordnumberfromthePNR.
WFRRRedisplayScreenEntries
TheformatslistedbelowredisplaytheAutomatedRefundscreenswhenthescreeniscleared.Theseare
applicableforrefundandexchangetransactions.
Entry: Explanation:
*WFR Redisplaylastscreenaccessed
*WFRE RedisplayExchangeTicketScreen10
*WFRI RedisplayItineraryCalculationScreen20
*WFRP RedisplayPlusInfoScreen21
*WFRT RedisplayTaxCalculationScreen23
*WFRC RedisplayFareCalculationScreen24
*WFRR RedisplayComparisonSummaryScreen30
TrainingGuide(missingorbadsnippet) 11 2    StandardPathProcess

18. Entry: Explanation:
*WFRTC RedisplayTaxComparisonScreen31
*WFR[nbr] Redisplayanydesiredscreenbynumber
2.3StandardPath-Step1:ExchangeTicketInformationScreens
Step1:ExchangeTicketInformation
Alltransactionsbeginwiththesurrendereddocument,regardlessoftherefundtype.Theinformationfromthe
surrendereddocumentbecomesthefoundationuponwhichtobuildthetransaction,especiallywhenflown
segmentsareinvolved.
Thesurrendereddocumentdatawilleitherbeintheticketimagedatabaseoritwillbeenteredmanuallybytheuser.
PrimaryExchangeInformationscreens:
lExchangeDatabaseTicketscreen(Screen10)or
lExchangeNon-DatabaseDocumentscreen(Screen12)
(AccessedwhenyouselecttheManualReissueoption)
SecondaryExchangeInformationscreens:
lTicketExchange–TaxInformationscreen(Screen13)
lAdditionalFlownSegmentsscreen(Screen15)
lFareBreakInformationscreen(Screen16)–
(AvailableonlyforusersoftheAutomatedReissuePricing)
lTicketExchange–ExchangeMultipleDocumentsscreen(Screen18)
2.3.1PrimaryScreen-ExchangeElectronicTicket(Screen10)
UsetheExchangeDatabaseTicketscreentoindicatetheactionyouwanttotakeoneachofthe
couponsyouareexchangingorrefunding.Inaddition,youcanindicateadditionalflownsegmentsthat
donotshowontheexistingticket.
YouseethisscreenaftertypingWFRorWFRRtoaccesstheAutomatedExchangeandRefundmask
screens.
TrainingGuide(missingorbadsnippet) 12 2    StandardPathProcess

19. ThescreenispopulatedfromthedisplayoftheVCR,includingflownorusedflightcoupons.
NoteAutomatedRefundsarepartoftheAutomatedExchangeprogram;evenifyouarecompletinga
refundtransaction,theheadersaysEXCHDATABASE.
2.3.1.1Screen10Explanation
WFWFREXCHDATABASETKT-ELECTRONICSCREEN10
TheheaderisavariablefieldwhichwillreadeitherELECTRONICorPAPERdependingontheoriginal
ticketissued.AnElectronicticketprintedtopaperwillstilldisplayasanElectronicticket.
N1.1EXAMPLE/NAMEEXCH0111234567890-94
ThesecondlineofthescreenincludesthepassengernamenumberandnamefromthePNR,andthe
exchangeticketnumber.ForConjunctiveTickets,thefirstcompleteticketnumberisshown,followedby
adashandthelasttwonumbersofthelastticketintheconjunction.
ISSUEDATE20SEP03PLACEDFWFOPBATOURCODE
Thethirdlinedisplaystheissuedateofthecurrentticketbeingexchangedandtheplaceofissue.Nextis
thetwocharactercodefortheformofpayment,followedbythetourcodeifapplicable.Formultiple
formsofpaymenttheformofpaymentboxwilldisplayanMP.
NORFND/CHGSUBJTOUSD75/30
Thefourthlinedisplaystheexchangeticketendorsementsuptoamaximumof60characters.
<ADDLFLOWNSEGS<>
Thisoption,whenselected,accessesScreen15topermitaddingadditionalflownflightsegmentsthat
werenotpartofthereceivedticketdata,suchasflightsflownpriortoapreviousreissue.Theseflights
willbeaddedtotheitineraryonScreen20forthepurposeofre-pricingfromthepointoforigin.
TrainingGuide(missingorbadsnippet) 13 2    StandardPathProcess

20. Column: Explanation:
FLT FlightNumber
BK Bookingcode
DATE DateofTravel
BRDOFF SegmentBoardandOffPoints
FB/TKTDES FareBasis/TicketDesignator(ifapplicable)
STAT TheStatuscolumndisplaysthecouponstatusinformationfromthedatabase.
VCRorElectronicTicketsshowthecurrentstatussuchasOK,CKIN,USED,VOID,etc.AVCR
couponprintedtopapershowsthestatusofPRTorRPRT.
****(fourasterisks)displayforflightsflownpriortoapreviousreissue,andarenotpartofthe
ticketinthecurrentexchange.
Couponstobeexchangedorrefundedmustbeinastatusthatallowsexchangesorrefunds.
Allowablestatusstatesinclude:
OK-OKfortravel
CTRL-Airportcontrolforinterlineelectroniccoupons
PRT-ElectronicTicketprintedtopaper
RPRT-Re-printed
PPR-Paperticketimage
TrainingGuide(missingorbadsnippet) 14 2    StandardPathProcess

21. Column: Explanation:
Certainflightcoupons,duetotheirstatus,willnotbevalidforanexchangeorrefundtransaction.
Statuscodesthatdonotallowexchangeorrefundinclude:
LFTDCouponelectronicallylifted–on/d
USEDappearsafterPDC–passengerhasflown
EXCHExchanged
RFNDRefunded
VOIDVoided
NOGOCouponnotvalidfortravel
PTRXInterlineElectroniccouponsprintedtopaperandchanged
FIMExchangedtoaFIM*
*theFIMstatuscodeispartofaconcurrentdevelopmentandmaynotbeimmediatelyavailable
uponimplementationofthisproject.
TYPE Thetypeoftransaction.Enterasingle-charactertypecodeforeachflightcoupon:
X–ExchangeTypeXtoshowthecouponistobeexchanged.(Couponstobeexchangedmust
beinanapplicablestatusstate.Applicablestatusstatesinclude:OK,PPR,PRT,RPRT,CKIN,
LFTD,orCTRL.)
R–RefundTypeRtoshowthecouponistoberefunded.
F–FlownTypeFtoshowflownsegmentsonapaperticket.Thisisauto-populatedfor
electronictickets.
K–KeepFlownTypeKwhenthecouponstatusshowsaschecked-in(CKIN)orlifted(LFTD),
butnotyetflown.Inthiscase,thepassengerismakingachangetotheremainingcoupons.
Shortcut:Ifmultiplesegmentsaretohavethesamestatus,youcanselectthetypeforthefirst
applicablesegmentandallsubsequentsegmentswillreflectthesametypestatus.
Certainflightcoupons,duetotheirstatus,willnotbevalidforatransaction.Inthiscase,a
characterwillbeshowninthecolumn,butnofill-incaratsareoffered.Forexample,Flown,Void,
orARNKcoupons.
BASE/TAXES/TTL
TheamountsshownherereflecttheamountcollectedonthedisplayedticketorVCRbeingexchanged.
NEXT<X>RETAIN-R<>MULTIDOCS<>EXCHTAX<>QUIT<>
Thislineallowsyoutoindicatethenextactionyouwanttotake.
Completeasfollows:
Action: Explanation:
NEXT EnteranNoranXtomoveontothenextscreenandcontinuethetransaction.Thenextscreen
todisplaydependsonthenatureofthetransaction.
TrainingGuide(missingorbadsnippet) 15 2    StandardPathProcess

22. Action: Explanation:
RETAIN-R: EnterRtoretainthereissueinprogress.EnterTwhenthereissueiscompleteandreadyto
ticket.Aticketprintermustbeassignedpriortothisstep.
MultiDocs: ThisactionisusedtoaccesstheMultipleDocumentsScreen(Screen18)toreviewortoenter
additionalexchangedocumentdata.EnterMorXtoreviewthescreenifpreviouslycompleted
orwhenonlyasecondticketistobeexchanged.
Thistransactionisvalidfordomesticflightsonlyandnotapplicabletointernationalflights.
Numericalvaluesfrom1-8canalsobeaddedtoindicatethenumberofnon-flightdocuments
thatwillbeused.WhenScreen18displays,onlythatnumberoflineswillbeprovided.
EXCHTAX: EnterEorXtoviewtheDatabaseTicketTaxInformationScreen(Screen13),ortomake
correctionswhencriticaldataisincompleteormissing.
QUIT EnterQorXtoexitandignorethereissuetransaction.ThisactiondoesnotignorethePNRor
anychangesmadeduringthecurrenttransaction.
WAIVER<>
ForusersoftheAutomatedReissuePricingoption,aWaivercodemaybeenteredonScreen10or20.
Thiswaivercode,usedintheCAT31(Category31)rulesvalidationbySabreSonic®ResItinerary
Pricingfunctionality,isoptional.Thelistofvalidwaivercodesismaintainedinatable,toview,the
entryisWFRWAIVE:
WAIVERTABLENUMBERS
01–DEATH
02–ILLNESS
03–ACTSOFGOD
04–COURTAPPEARANCE
05–MILITARY
06–TOURPKG
07-LACKOFPROPERTRAVELDOCUMENTATION
lThesecodesareindustry-standardandarecontrolledbyATPCO.However,yourairlinedetermines
whatcircumstancesarecoveredunderthesecodes;pleasecheckinternallyonhowthesecodesareto
beused.
lOnlyonewaivercodecanbeusedatatime,butitcanbeenteredoneitherScreen10or20.Ifthe
passengerhasavalidreasonwhytheticketmustbeexchanged,thereasoncanbenotatedbyusingthe
correspondingcode.
lIfawaivercodeispresent,theAutomatedReissuePricingfunctionwillalsoconsiderre-pricing
combinationsthatrequirethisparticularreasontobevalid.ThesearereasonswhytheChangeFee
wouldbeWAIVED(orpossiblyjustreduced,dependingonhowthecarrierfilestherule).
lIftheAutomatedReissuePricingoptionisnotactiveforyourcarrier,theresponsewillbeasfollows:
‡RESTRICTED-1455‡
Notes
TrainingGuide(missingorbadsnippet) 16 2    StandardPathProcess

23. lTheticketdatashowninthisscreenisfordisplaypurposesonlyandcannotbechanged.However,if
dataismissingorisincompleteduetodatacorruptioninthedatabase,thefollowingfieldswillbe
openedtoyoutocompleteortocorrect:
o
Basecurrencycode
o
Baseamount
o
Totalamount
o
Issueplace
o
Issuedate
o
CurrencyCode
Anappropriateerrormessagewillindicatetheproblem.
lAlso,fieldswillbemadeavailablewhenthefollowingconditionsexist:
lAnequivalentamountexistsbuttheequivalentamountplustaxesdoesnotequalthetotal
lWhennoequivalentamountexistsbutthebaseplustaxesdoesnotequalthetotal
AnexceptiontothiswouldbeforpreviouslyreissuedIATAticketswhereNOADCorPDappearinthe
totalortaxes,theamountsdonothavetoequalthetotal.Thisappliestointernationalitinerarieswith
equivalentamountspresent.ANOADCindicatormeansthatthereisnoaddcollectdueforthis
exchangeandPDindicatormeansthattheapplicabletaxeshavebeenpaid.
2.3.2PrimaryScreen-ExchangeElectronicMISCDocument-EMD(Screen11)
YouseetheExchangeElectronicMiscDoc(EMD)(Screen11)whenyouareexchangingaMisc
documentlocatedintheEMDdatabase,forexample,atransportationvoucher.
ThisfunctionalityrequiresthatyourairlinehasEMDactivated.Forassistancewithactivation,contact
theCustomerCareHelpDesk.
TrainingGuide(missingorbadsnippet) 17 2    StandardPathProcess

24. 2.3.2.1Screen11Explanation
Field Explanation
Code OU–AERgeneratedEMDs
DVorDI–Oversales/DeniedBoardingCompensation(DBC)EMDs
OtherCompensationVouchercodesaredefinedbythecarrier
STAT MustbeOKtoexchangetheEMD.
Type Exchange–X:Selecttoshowthecouponistobeexchanged.
Action Next:Selecttoproceedtothenextscreen.
Retain:Retainsthepricequoteandaddcollectamount.
MultiDocs:Selectifyouhavemultipledocumentstoexchange.
NativeMask:TakesyouintotheNativeSabremask
NEXT<X>RETAIN-R<>MULTIDOCS<>QUIT<>
Thislineallowsyoutoindicatethenextactionyouwanttotake.
Completeasfollows:
Action: Explanation:
Next: EnteranNoranXtomoveontothenextscreenandcontinuethetransaction.Thenext
screentodisplaydependsonthenatureofthetransaction.
RETAIN-R: EnterRtoretainthereissueinprogress.EnterTwhenthereissueiscompleteand
readytoticket.Aticketprintermustbeassignedpriortothisstep.
MultiDocs: ThisactionisusedtoaccesstheMultipleDocumentsScreen(Screen18)torevieworto
enteradditionalexchangedocumentdata.EnterMorXtoreviewthescreenif
previouslycompletedorwhenonlyasecondticketistobeexchanged.
Thistransactionisvalidfordomesticflightsonlyandnotapplicabletointernational
flights.Numericalvaluesfrom1-8canalsobeaddedtoindicatethenumberofnon-flight
documentsthatwillbeused.WhenScreen18displays,onlythatnumberoflineswillbe
provided.
QUIT EnterQorXtoexitandignorethereissuetransaction.Thisactiondoesnotignorethe
PNRoranychangesmadeduringthecurrenttransaction.
2.3.3PrimaryScreen-Non-databaseDocument(Screen12)
UsetheExchange–Non-DatabaseDocumentscreen(Screen12)anon-databaseticket,oranon-flight
documentwhenthereisnoticketbeingexchangedorrefunded.
TrainingGuide(missingorbadsnippet) 18 2    StandardPathProcess

25. Non-flightdocumentswouldbeitemssuchasMCO’s,AgencyMulti-Purposedocuments,aTourorder
coupon,PTA,oranyothertypeofcouponanairlinemayuse.
TheNon-DatabaseDocumentScreendisplaysfromaWFRorWFRRentrywhenthesystemcannot
findthedocumentinthedatabase,orwhenaWFRMorWFRRMentryismade,indicatingamanual
transaction.
WhenScreen12firstdisplays,theonlyfieldsthatarepre-populatedarethe:
lTicketdocumentnumber
lPassengernamenumber
lNamefield
Alltheotherfieldsareblank,evenwhentheticketexistsinthedatabase.
Fieldsmarkedwithanasterisk(*)aremandatory.
2.3.3.1Screen12Explanation
N1.1LAST/FIRSTNAMEEXCH0017219044722<5>
Aftertheexchangedocumentnumber,enterthecheckdigitfromthefirstcouponbeingexchanged.Ifa
ticketprinterisnotassigned,thecheckdigitfieldmaybeleftblankandthereissueretained,butitmust
thenbecompletedatthetimeofticketing.
EXCHCPNS<12>STK<01234567891234>
EXCHCPNS–Enterthecouponnumbersbeingexchangedorrefunded.Theonlycharactersallowed
arethenumericalvalueofeachcouponandcommas.Herearethreeexamplesofentriesthatcouldbe
used:
1,2,3,4
34,1
1234,12
TrainingGuide(missingorbadsnippet) 19 2    StandardPathProcess

26. NotethatAand0arenotallowed.
STK–Thestockcontrolnumbershouldbeenteredasrequiredwhenaticketprinterisassigned.For
mostautomateddocuments,theminimumnumberofdigitsis11butATBstockdocumentsrequireall14
digitsincludingthecheckdigit.
Whenaticketprinterisassigned,boththeexchangedocumentnumberandthestockcontrolnumberare
checkedagainsttheLostandStolenTicketDatabase(ifthecarriersubscribestothisdatabaseproduct).
ORIGDOC<>ORIGISSUEDATE<06JUN02>PLACE<SAT>
ORIGDOC–Whenthedocumentbeingusedisfromapreviousexchange,entertheoriginaldocument
numberwithoutthecheckdigit.
ORIGISSUEDATE–Entertheissuedateoftheticketordocumentyouarenowexchanging.(Ifyou
haveaticketnumberlistedintheORIGDOCfield,donotusetheissuedateforthatticketsinceitis
fromapreviousexchange.Usethedatefromtheticketyouareexchangingtoday.)
PLACE–Entertheplaceofissuefortheticketordocumentyouarenowexchanging.
EXCHFOP<BA4005550000000001> ISI<>
EXCHFOP–TheformofpaymententeredhereistheFOPfromtheexchangesdocument.Thedatain
thisfieldwillbeusedtopopulatetheEXCHFOPfieldontheRefundInformationScreen(Screen32),
whentheprocessinvolvesarefund.
ISI–Forinternationaltickets,copytheISI(InternationalSalesIndicator)codefromtheexchangeticket
e.g.SITI,SOTO,SOTI,orSITO.
F/C<>
TheF/Csectionisusedtoenterthefarecalculationfromtheexchangeticket.Itisrequiredforexchange
typeL-LTAandA-AFFIDAVIT.ItisoptionforX-EXCHANGEandmaybeleftblankwhenthe
exchangeisawhollyunusedticket.
NUC<>ROE<>
NUC–Forinternationalroutings,enterthetotalNUCamountfromtheexchangeticket.Thesystem
doesnotrequireanentryexceptwhenaROErateexists.
ROE–ThisfieldisusedfortherateofexchangewhenthefarecalculationisNUC.
ThisareaofthemaskisusedtoentertheZPtax,theXFtax,andthebase,taxesandtotalforthe
exchangeticket.
EXCHTYPE<X>PARTIALLYUSED<>
EXCHTYPE–PlaceanXheretoindicateanexchange.PlaceanRtoindicaterefund.
PARTIALLYUSED–PlaceanXhereifsomeofthecouponsarealreadyused.
NEXT<X>RETAIN-R<>MULTIDOCS<>EXCHTAX<>QUIT<>
TrainingGuide(missingorbadsnippet) 20 2    StandardPathProcess

27. Thislineallowsyoutoindicatethenextactionyouwanttotake.
Completeasfollows:
Action: Explanation:
Next: EnteranNoranXtomoveontothenextscreenandcontinuethetransaction.Thenext
screentodisplaydependsonthenatureofthetransaction.
RETAIN-R: EnterRtoretainthereissueinprogress.EnterTwhenthereissueiscompleteand
readytoticket.Aticketprintermustbeassignedpriortothisstep.
MultiDocs: ThisactionisusedtoaccesstheMultipleDocumentsScreen(Screen18)torevieworto
enteradditionalexchangedocumentdata.EnterMorXtoreviewthescreenif
previouslycompletedorwhenonlyasecondticketistobeexchanged.
Thistransactionisvalidfordomesticflightsonlyandnotapplicabletointernational
flights.Numericalvaluesfrom1-8canalsobeaddedtoindicatethenumberofnon-flight
documentsthatwillbeused.WhenScreen18displays,onlythatnumberoflineswillbe
provided.
QUIT EnterQorXtoexitandignorethereissuetransaction.Thisactiondoesnotignorethe
PNRoranychangesmadeduringthecurrenttransaction.
2.3.3.2Non-databaseDocumentScreenVariation:TransportationVoucherFOP
WhenusingaTransportationVoucherastheformofpaymentinanexchangetransaction,amodified
Screen12displays.
lThepassengernamenumber,passenger’sname,andexchangedocumentarepre-populated.
lThesystemdefaultstocouponnumber1sincethereisonlyonecouponwhenavoucheristheform
ofpayment.
lTheonlyvalidoptionforexchangeisXreissuecode,sincevouchersarenotchangeableonceissued
againstatickettransaction.
lTherestofthemaskdisplayshowsonlythebase,taxandtotalsentercells.
lTheEQVfielddefaultstothelocalcurrencycodefortheAAAlocation.
Whenthenextactionistaken,thesystemconvertsthevoucherbaseamounttothatoftheequivalent
currency.Theequivalentcurrencycodeshouldbechangedtomatchthebasefarecurrencyofthecountry
wheretravelbeginsifitisdifferentfromtheAAAcity.
Onrareoccasions,anexchangeratebetweensomecurrenciesisunavailableinthesystem.Ifthisoccurs,
youwillneedtomanuallyconverttheamountandentertheresultintheEQVamountfield.
Theotherformofpaymentstypesmentionedearlierinthissection,whenprocessed,wouldbevery
similartotheprocessdescribedabovefortransportationvouchers.
2.3.4SecondaryScreen-TicketExchange-TaxInformation(Screen13)
UsetheExchangeTaxInformationmaskscreen:
lIfadatabaseticketisincompleteinScreen10,andifthereisanXTshowinginthetaxfield(The
Screen13headerwillreadEXCHTAXINFODATABASEDOCUMENTinthiscircumstance)
TrainingGuide(missingorbadsnippet) 21 2    StandardPathProcess

28. lIftheXTtaxcodeispresentinoneofthethreetaxfieldsinScreen12,Screen13automatically
displaysandmustbecompletedwiththetaxbreakdownandfeedetailsintheamountandcodefields
lIfanon-databaseexchangetickethasmorethanthreetaxes
YoucannavigatetotheTaxInformationScreen(Screen13)fromScreen10(ExchangeDatabaseTicket
Screen)orfromScreen12(Non-DatabaseTicketScreen)byselectingEXCHTAXfromtheActionline.
2.3.4.1Screen13Explanation
EntereachtaxamountandtaxcodeforALLtaxesontheexchangeticket,includingthosecombinedin
theXTfield.
ADDITIONALTAXES<>
PlaceanXhereifyouneedmoreroomtoenteradditionaltaxes.
NEXT<>PREV<>RETAIN-R<>MULTIDOCS<>QUIT<>
Thislineallowsyoutoindicatethenextactionyouwanttotake.
Completeasfollows:
Action: Explanation:
Next EnteranNoranXtomoveontothenextscreenandcontinuethetransaction.Thenext
screentodisplaydependsonthenatureofthetransaction.
PREV EnteranXreturntothepreviousscreen.
RETAIN-R EnterRtoretainthereissueinprogress.EnterTwhenthereissueiscompleteandreadyto
ticket.Aticketprintermustbeassignedpriortothisstep.
TrainingGuide(missingorbadsnippet) 22 2    StandardPathProcess

29. Action: Explanation:
MultiDocs ThisactionisusedtoaccesstheMultipleDocumentsScreen(Screen18)torevieworto
enteradditionalexchangedocumentdata.EnterMorXtoreviewthescreen
QUIT EnterQorXtoexitandignorethereissuetransaction.ThisactiondoesnotignorethePNR
oranychangesmadeduringthecurrenttransaction.
NoteIfyouchangeanyofthetaxinformationinScreen13,youwillhavetoreturntoScreen10or12
tocorrecttheamountssothattheamountswillmatch.
2.3.5SecondaryScreen-AdditionalFlownSegments(Screen15)
UsethisscreentoshowadditionalflownsegmentsthantheonesshowingontheExchangeElectronic
Ticketscreen(Screen10),ortoindicatethepartiallyusedportionofanon-databaseticket.
Whentheexchangeticketisinthedatabase(Screen10),flownsegmentsmayexistinthefare
calculation,buttheinformationmightnothavebeenpassedtocompletetheticketimagerecord(suchas
flightsflownpriortoapreviousreissue.Whentheexchangeticketisnotinthedatabase(Screen12),the
flownsegmentsinformationcanonlybeprovidedbyyouviaScreen15.
YoucannavigatetothisscreenbyselectingAdditionalFlownSegmentsontheExchangeDatabase
TicketScreen10,orbyselecting“PartiallyUsed”fromtheNon-DatabaseTicketscreen(Screen12).
Screen15canalsobeaccessedfromScreens13,15,and29
2.3.5.1Screen15Explanation
X/OA/LDATEBRDOFF
X/O–AddtheXorOtoindicateconnectionorstopoverpointsfortheflownsegments.Ifthisfieldis
leftblankthenwiththefirstsegmententeredthesystemwillassumethatOistheapplicableindicator.
A/L–Typethetwoletterairlinecode.
TrainingGuide(missingorbadsnippet) 23 2    StandardPathProcess

30. BRD/OFF–Fieldtoenterthethreeletterboardcityandoffpointcityforeachflownsegment.
MD-D<>EXCHTKT<>
MD-D–TypeaDhereifyouneedmoreroomtoaddadditionalflights.
EXCHTKredisplaysScreen10or12fortheticketornon-flightdocumentthatoriginatedthereissue
transaction.
NEXT<X>PREV<>RETAIN-R<>MULTIDOCS<>QUIT<>
Thislineallowsyoutoindicatethenextactionyouwanttotake.
Completeasfollows:
Action: Explanation:
Next EnteranNoranXtomoveontothenextscreenandcontinuethetransaction.Thenext
screentodisplaydependsonthenatureofthetransaction.
PREV EnteranXreturntothepreviousscreen.
RETAIN-R EnterRtoretainthereissueinprogress.EnterTwhenthereissueiscompleteandreadyto
ticket.Aticketprintermustbeassignedpriortothisstep.
MultiDocs ThisactionisusedtoaccesstheMultipleDocumentsScreen(Screen18)torevieworto
enteradditionalexchangedocumentdata.EnterMorXtoreviewthescreen
QUIT EnterQorXtoexitandignorethereissuetransaction.ThisactiondoesnotignorethePNR
oranychangesmadeduringthecurrenttransaction.
Notes:
lTheflownflightsyouenteronScreen15areretainedinthesystemandincludedintheitineraryon
theItineraryandPricingFunctionsScreen(Screen20).
Thisisdonetoprovidethesystemwiththecompleteroutingfromthepointoforigin,forthepurpose
ofre-pricingfromthepointoforigin.
lThelinesmustbefilledinsequentially.IfalineisleftblankthesystemwillassumeanARNK
segmentistobeplacedinthatposition.
2.3.6SecondaryScreen-FareBreakInformation(Screen16)
Usethisscreentovieworeditfarebreakinformation.Thisscreenisavailableonlytousersofthe
AutomatedReissuePricingoption.
Ifticketdataismissing,theFareBreakInformationscreen(Screen16)allowsyoutoenteradditional
dataabouttheexchangeticket,suchasfarebasiscodes,farebreakamounts,sidetrips,etc.
ThisscreendisplaysautomaticallyafterPforPriceisselectedonScreen20,if:
lPricingcannotfindthefarebreaksfromtheexchangeticket.Inthiscasethescreenwilldisplaywith
thewarningprompt:
PROCESSMANUALLYDUETOMISSINGFAREBREAKAMOUNTS
lAutomatedReissuePricingreturnsaresponseof:
UNABLETOMATCHFARES
TrainingGuide(missingorbadsnippet) 24 2    StandardPathProcess

31. Thiscanbecaused,forexample,ifthefarebasisisincorrectorismissingadesignator.TheFareBreak
InformationScreen(Screen16)permitsyoutoseethefarecalculationforcorrection.
Mostofthetimewhenthisscreendisplaysyousimplyneedtodoublechecktheconnection/stopover
indicators(X/O)andselectNext.
2.3.6.1Screen16-Explanation
1<>PHLATL–Inthespaceprovidedbetweenthesegmentnumberandthecitypair,indicateifthe
segmentisaconnectionXorastopoverO.
Normallysegment1isblankandtheremainingsegmentswillhaveanXorOindicator.
M–Thiscolumnindicatewhatpercentagetherouteoftravelonthefarecomponentisoverthe
maximumpermittedmileageallowance.
Examples:
5
15
20
25
Forinstance,if15isentered,thefarecalcwouldappearsimilarto:TLVXXLONXXTYO
15M1234.56
TrainingGuide(missingorbadsnippet) 25 2    StandardPathProcess

32. HIPCTYS–usedtoidentifythatthefarewasincreased,tothelevelofaspecificmarket.(HIP=Higher
IntermediatePoint).TheHIPcitiesarepresentinthefarecalclineimmediatelyprecedingthefare
amountforthefarecomponent:TLVXXLONXXTYOLONTLV1234.56
**DONOTENTERQ/DIFL/STOPCHGS/PLUSUPS**
ThisindicatestonotenterQsurcharges,differentials,stopoverchargesorplusups.(Contactyour
airline’sPricingdeskforassistance.)
Entertheinformationasrequiredandcontinuetothenextscreen.Inmostcircumstances,thenextscreen
todisplaywillbetheComparisonSummaryScreen(Screen30).Asneeded,optionsexistintheItinerary
PricingandFunctionsScreen(Screen20)to:
lAddplusinformationviathePlusInformationScreen(Screen20)
lAddAdditionalPlusInformation(Screen21)
lEnterTicketTaxInformation(Screen23)
lEnterFareCalculation(Screen24)
Inthismodule,eachofthesescreensisdiscussedbeforecontinuingtotheComparisonSummaryScreen.
2.3.7SecondaryScreen-ExchangeMultipleDocuments(Screen18)
Usethisscreentoshowadditionaldocumentsyouwanttoexchangeinasingletransaction.
Youcannavigatetothisscreenfromanyofthemaskscreensthatoffera“MultiDocs”choicefromthe
Actionlineatthebottom.
2.3.7.1Screen18Explanation
FLTDOCS
TrainingGuide(missingorbadsnippet) 26 2    StandardPathProcess

33. WhenScreen18isfirstdisplayed,thedocumentnumberusedtobeginthetransactionispre-populated
fromScreen10or12.Ifthedocumentwasaticket,itwilldisplaythefirstflightdocumentline,andthe
non-flightdocumentlinewillremainblank.
Iftheadditionalexchangedocumentisaticket,addthedatahere.
NotePerIATA,youcanonlyexchangeoneticketforanotherticket.However,ifyouareinacountry
withagoverninggroupoverairtravel,theirrulecouldsupersedeIATA’srule.Forexample,in
theU.StheAirTransportationAuthority(ATA)allowstheexchangeoftwoticketsforone
ticketiftravelissolelywithinUS,CA,PR,andUSVI.OtherwisetheIATArulewouldapply.
Note
NON-FLTDOCS
Enterthenon-flightdocumentnumbers,includingthecheckdigitasrequired,andthecouponnumber(s)
withtheactualcurrencycodeandtotalamountappearingonthatdocument.Enterazero(0)for
promotionalcouponsorthestockcontrolnumberwhenapplicable
Ifthetransactionwasbegunwithanon-flightdocumentsuchasanMCO,TransportationVoucher,etc.,
thatnumberwilldisplayonthenon-flightdocumentline,andthetwoflightdocumentslineswillremain
blank.
Ifredeeminganairlinecertificate,thenaCmustbeenteredbeforethecertificatenumberbeingusedfor
theexchange
DISPLAY
EnteranXtoredisplayScreen10or12forreviewingthedocumentfields.
DATABASE-D/NON-DATABASE-N
TheticketnumberisfollowedbytheletterDorN,dependingonthewhethertheticketisinthedatabase
ornot.
NEXT<X>RETAIN-R/TKT-T<>ADDLDOCS<>QUIT<>
Thislineallowsyoutoindicatethenextactionyouwanttotake.
Completeasfollows:
Action: Explanation:
Next: EnteranNoranXtomoveontothenextscreenandcontinuethetransaction.Thenext
screentodisplaydependsonthenatureofthetransactioninScreen10or12.Ifasecond
ticketnumberwasentered,Screen12willdisplayforcompletionofanon-databaseticket,
orScreen10willdisplayforreview,whentheticketisfoundinthedatabase.
TrainingGuide(missingorbadsnippet) 27 2    StandardPathProcess

34. Action: Explanation:
RETAIN-R: Whenaticketprinterisassignedallnon-flightdocumentinformationmustbecompleted
priortoselectingthisoption.Ifnoticketprinterisassigned,atransactionmayberetained
byenteringanRinthefieldandwithonlythenon-flightdocumenttypecodeenteredi.e.V
forvoucher,MforMCO,orCforcertificate.
Theresponsibilitywouldfallontheticketingagenttocompletetheinformationpriorto
issuingtheexchangeticket.
IfTisenteredinthefield,thesystemwilladvancetothenextscreenthatneedstobe
completedorreviewed.Aticketmaybeissuedatthispointwhenprocessinganidentical
reissuefromScreen45.Aftertheadditionaldocumentdataisfilledin,youcanrepeatthe
processforthenextpassenger.
ADDLDOCS: Ifnotenoughlinesdisplay,thenyoucanenterthetotalnumberoflinesneeded,upto
eight.Notethatifthefirstexchangewasanon-flightdocument,onlysevenadditionalnon-
flightdocumentlinescanberequested.
QUIT EnterQorXtoexitandignorethereissuetransaction.Thisactiondoesnotignorethe
PNRoranychangesmadeduringthecurrenttransaction.
NoteUptoeightlinesforadditionalnon-flightdocumentscanbedisplayedusingtheMD-Das
neededandbasedonthenumberenteredintheMULTIDOCSfieldinScreens10,12,or15.
Forexampleifyouenter2inthemultidocsfieldonScreen10,Screen18displayswithonlytwolinesto
permitenteringtwoadditionalnon-flightdocuments.IfanXwasenteredinthemultidocsfieldthenno
non-flightlinesdisplay.
lThefollowingmessagedisplaysonthescreeniftheamountsdonotmatch:
VALUEOFATLEASTONENON-FLTDOCEXCEEDSREFUNDAMOUNTXXXX.XX
lWhenthetotalamountoftheexchangeexceedsthenewticketpriceandarefundisdue,andthetotal
refundequalsorishigherthanthevalueofatleastoneadditionalflightornon-flightdocument,
Screen18willredisplaywiththefollowingerrormessageatthebottomofthescreen:
DELETEANYDOCUMENTTHATEXCEEDSTHATAMOUNT.DONOTAPPLYTOTHE
EXCHANGE.
Or
MULTIPLEFLTDOCSNOTALLOWEDFORINTL.ASECONDTICKETMAYNOTBE
EXCHANGEDFORANINTERNATIONALJOURNEY.
lIfduplicateelectronicticketsorVCRsexistswiththesameticketnumber,youshouldprocessthis
transactionasanon-databasetransactionusingScreen12toentertheticketingdata.AVCRwould
havetobeprintedtopaperbeforethistypeoftransactioncanbeprocessed.
lDocumentformnumberswillbevalidatedbytheformnumbertableandwillfailifthedocument
typecannotbeexchangedforaticket.
2.4StandardPath-Step2:NewRoutingandPricingInformation
Screens
Thisseriesofscreensisusedtodisplayanddocumentinformationforthenewitineraryandfare.
TrainingGuide(missingorbadsnippet) 28 2    StandardPathProcess

35. Step2:NewRoutingand]PricingInformation
PrimaryNewRoutingandPricingInformationscreen:
lItineraryCalculationfromPointofOriginscreen(Screen20)
SupplementalNewRoutingandPricingInformationscreens:
lFareBreak(Screen16)
lPlusInformationfromPointofOrigin(Screen21)
lAdditionalInformationfromPointofOrigin(Screen22)
lTaxCalculationfromPointofOrigin(Screen23)
lFareCalculationfromPointofOrigin(Screen24)
2.4.1PrimaryScreen-ItineraryCalcfromPointofOrigin(Screen20)
TheItineraryCalculationscreen(Screen20)permitstheadditionofnewticketitineraryinformationand
pricingelements.Thereissueprocesssupportsre-pricinganitineraryfromthepointoforiginby
includingtheflownflightsegmentdata.
ThesystemdisplaysScreen20afteryoucompletealltheExchangeTicketInformationscreensinstep
one.
Thedatafromtheticketrecordauto-populatesinthetopportionofthescreen.
Forfullrefunds,onlyflownsegmentsdisplayonthispage.Iftherearenoflownsegment,Screen20
doesnotdisplay.
IfthefaredataonScreen20isblank,tabtotheActionfieldandtypePforPrice.TheSabresystemwill
automaticallyprovidethefaredataforthisscreen.
IfyouindicatedaPriceQuoteRecordorPriceQuoteReissueRecordatthebeginningofthe
exchangeprocess,theinformationonthisscreen,includingfarebasisandamounts,auto-populatesfor
whollyunusedticketsandfornon-flightdocuments.
TrainingGuide(missingorbadsnippet) 29 2    StandardPathProcess

36. IfyouareprovidingthefaredatamanuallyandanypartofScreen20doesnotauto-populate,usethe
informationonthefollowingpagestoassistyouwithsupplyingtherequiredinformation.
2.4.1.1Screen20Explanation
PSGRTYPE<ADT>SOLD/TKTD<SAT>PURCHDATE<06JUN02>ND<>
PSGRTYPE–ThepassengertypeisADT.Changestoanothervalidpassengertypecanbemadeas
necessary.
SOLD/TKTD–Thesellingandticketinglocationswillbethethree-letterairport/citycodewherethe
ticketwillbesoldorissued.ThedefaultforbothistheAAAcityoftheuser,butcanbechangedwhen
pricingforticketinginanothercountry,suchasforaninternationalPTAsoldinonecountryandticketed
inanothercountry.
PURCHDTE–Thecurrentdate.Changingthedateisthesameasusingapricingbackdateentry.
N/D–Nullifydate.Thisfieldisnotintendedforusewhenmanuallypricinganitinerary.
CURRENCY-F/C<USD>BASEUSDTOURCODE< >
CURRENCY-F/C–Thefarecalculationcurrencycodeisbasedontheorigincitycurrency(for
domesticroutings)oronNUC(forinternationalroutings).Thebasefarecurrencycodeisbasedonthe
currencyoftheorigincity,orontheequivalentcurrencycodewhenthelocalcurrencyisnotthesameas
thebasefarecurrency.
TOURCODE–Enteranyapplicabletourcode.
REISSUEPLACE<DFW>
TheAAAcityoftheuser.
APPLIED-Y/N<N>Y/N<N>
Thisfieldisusedtoindicatewhetheranyfareamountsshownhavealreadybeenadjustedbytheticket
designatorsand/ordiscountcodeintheapplicablecolumn,orifthesystemshouldapplyticket
designatorsand/ordiscountcodesinordertopricetheitineraryaccurately.Iffareamountsarepresent
andhavealreadybeenadjustedbythedesignators,changetheNtoY,sothesystemdoesnotapplythem
again.Whenpricinganitinerarymanuallytheadjustedfareamountsmustbeenteredandtheapplied
indicatorchangedtoY.
FQB*NF/BTKTDESDISCAMOUNT
FQ–Thiscolumnprovidestheoptiontoviewafarequotedisplay,oncedisplayed,farescanbeselected
andtheinformationtransferredintothemask.
Touse,enteranSontheitinerarylineusedasthefarequotestartingpoint.Thesystemthenassumesthe
farequoteendpointisthearrivalcityatthenextfarebreakpoint.Ifafarequoteisdesiredforadifferent
endpoint,enteranEonthelineoftheapplicablearrivingcity
Afterthefarequotedisplays,typeWFMLandthelinenumbertoapplyafaretothemask.
Example:WFML12
B*N–Thisisanoptionalfieldusedtoindicatewhetheraforcedfarebreak,forcedno-breakorsidetrip
appliestotheoffpointofthesegment.AnNindicatesano-break,Bindicatesabreakandanumeric
valueindicatesasidetrip.ItalsoincludestheX/Oconnectionindicators.IntheabsenceofaBorN
TrainingGuide(missingorbadsnippet) 30 2    StandardPathProcess

37. indicatorwhenaflatrateisused,theOwilldeterminethebreakpointandtheXwilldeterminetheno
breakpointforthefarecomponent.
F/B–Thiscolumnisusedforthefarebasiscode.Whennecessary,enterthefarebasiscodeinthis
column.Thiscanbeenteredforallsegmentsoroneachitinerarylinewheretheoffpointhasafare
break.Useofthefarebasiscodesforcethesystemtopricetheitinerarywiththatfare.Whenafare
amountisenteredintheamountcolumnonafarebreakline,entryofafarebasiscodeisrequired.When
thefarebasiscodeisnolongerinthesystem,manualpricingmustbeused.
TKTDESIG–Providetheticketdesignatorforallsegments,orforeachsegmentifdifferent.
DISC–Provideanyapplicablediscountcodeforallsegments,orforeachsegmentifdifferent.
Thisfieldacceptsthefollowingtypeofdiscountcodes:
DiscountPercent–TypeDPplustheamountofthepercentofthediscount.Forexample,DP50
discountsthefareby50percent.
DiscountAmount–TypeDAandtheamountofthediscountfromthebasefare.Forexample,DP100.00
takes100.00offofthebasefare.Thediscountamountisalwaysinthecurrencyofcountrywherethe
ticketisbeingissued.
NoteIfyouareprovidingthefareamounts,youmustenterthemwiththediscountalreadyreflected
andcheckthe“Applied”indicator.
ThisfunctionrequiresEPRkeywordMUL375
AMOUNT–Ateachfarebreakpoint,provideanyapplicableQsurcharge,andintheboxdirectlybelow
that,providethefareamountforthatportionoftheitinerary.
F–Indicatesthesegmenthasbeenflown.Youmightalsoseetwootherindicators:
P–IndicatesthereisPLUSDATAonthePlusInformationfromPointofOriginationScreen(Screen
21)
B–IndicatesboththatPLUSDATAexistsonScreen21andthatthesegmenthasbeenflown
ALLSEGS---<><><>
Thesefieldscanbeusedtoenterafarebasiscode,and/oraticketdesignator,and/oradiscountcode,or
asecondticketdesignatorwhenitisapplicabletoALLsegments.Ifthisisusedwhenthescreenis
refreshedallsegmentlineswillbepopulatedwiththedataandtheALLSEGSlineiscleared.
Theflightsegmentsarepopulatedfromthepassengerrecordandcannotbechangedwithinthemask.Up
tofourflightsegmentswilldisplay.Amovedownoptiondisplayswheretherearemorethanfour
segmentsintheitinerary.
NVB<>NVA<>
Thenotvalidbeforeandnotvalidafterfieldsdefaulttothedepartureandarrivaldatesofeachsegment.
Thesedatescanbechangedordeletedbyanagent.WhenSabreSonic®ResItineraryPricingisusedand
pricingreturnsdifferentdates,theNVA/NBAfieldswillbeupdated.
RETAIN-R/PRICE-P/MANUAL-M<>
TrainingGuide(missingorbadsnippet) 31 2    StandardPathProcess

38. EnteraPintheRETAIN-R/PRICE-P/MANUAL-Mactionoptiontopricetheitinerary.Youaretelling
thesystemtouseSabre®AirPricingandthefarebreakinformationwillauto-populateintheB*N
column.
IfRisindicatedthesystemwillretainallthedatathathasbeenenteredforthenextagenttoresumethe
reissueatthispointintheprocess.
EnterMtopricetheitineraryusingtheamountsandinformationonthescreen.
ForusersoftheAutomatedReissuePricingoptioninAutomatedExchange,theRETAIN-R/PRICE-
P/MANUAL-MoptiononScreen20alsoallowspricingoptionsofBforBypassAutomatedReissue
PricingorHforHistoricalPricing.
lHcanonlybeusedafteraPforPricehasbeenused.TheHbasicallyperformsaPricebyPurchase
Dateentry,usingthedatefoundinthePURCHDATEfieldonScreen20.
ExceptionforusingH–IfAutomatedReissuePricingreturnedthefollowingerrormessagestheH
actioncodeisNOTallowed:
UNABLETOREPRICE–VOLUNTARYCHANGERULESFAILED
UNABLETOREPRICE–COUPONVALIDITYEXPIRED
•Bcanbeusedanytime.
NoteSomeairlinesmayoptnottotraintheirendusersontheBBypassoption.TheBentryisnot
inhibitedinthesystemforanycustomer.
BoththeHandtheBoptionspriceviaAutomatedExchange–however,theresultisaSabreSonicäRes
itinerary–typepricingthatdoesnotutilizethevoluntarychangerules,nordoesitattempttofinda
lowerrebookingornewticketinformation.
PLUS-P/TAX-T/CALC-C<>
IfthePLUS-P/TAX-T/CALC-C<>isselectedtheapplicablescreenfortheP,T,orCselectionwill
display:
lP–PlusInformationfromPointofOrigin(Screen21)
lT–TaxCalculationfromPointofOrigin(Screen23)
lC–FareCalculationfromPointofOrigin(Screen24)
QUIT<>
ToignorethetransactionwithoutignoringanyotherPNRactivity,enteranXintheQUIToption
WAIVER<>
ForusersoftheAutomatedReissuePricingoption,aWaivercodemaybeenteredonScreen10or20.
Thiswaivercode,usedintheCAT31(Category31)rulesvalidationbySabreSonic®ResItinerary
Pricingfunctionality,isoptional.Thelistofvalidwaivercodesismaintainedinatable,toview,the
entryisWFRWAIVE:
WAIVERTABLENUMBERS
01–DEATH
02–ILLNESS
TrainingGuide(missingorbadsnippet) 32 2    StandardPathProcess

39. 03–ACTSOFGOD
04–COURTAPPEARANCE
05–MILITARY
06–TOURPKG
07-LACKOFPROPERTRAVELDOCUMENTATION
lThesecodesareindustry-standardandarecontrolledbyATPCO.However,yourairlinedetermines
whatcircumstancesarecoveredunderthesecodes;pleasecheckinternallyonhowthesecodesareto
beused.
lOnlyonewaivercodecanbeusedatatime,butitcanbeenteredoneitherScreen10or20.Ifthe
passengerhasavalidreasonwhytheticketmustbeexchanged,thereasoncanbenotatedbyusingthe
correspondingcode.
lIfawaivercodeispresent,theAutomatedReissuePricingfunctionwillalsoconsiderre-pricing
combinationsthatrequirethisparticularreasontobevalid.ThesearereasonswhytheChangeFee
wouldbeWAIVED(orpossiblyjustreduced,dependingonhowthecarrierfilestherule).
IftheAutomatedReissuePricingoptionisnotactiveforyourcarrier,theresponsewillbeasfollows:
‡RESTRICTED-1455‡
NoteTheheadercanbechanged,butmostchangeswouldresultinthesystemclearingallfare,tax,
andfarecalculationdatathatmayhavebeenpreviouslypresentinthemask.
Itisstronglyrecommendedtomakeanyheaderchangesoradjustmentsbeforeproceedingwithanyother
entriestoavoidanylossofinformation.
2.4.2SecondaryScreen-PlusInformation_from_PointofOrigin(Screen21)
UsethePlusInformationfromPointofOriginscreen(Screen21)toenteradditionalpricingcomponents,
mostlyforinternationalroutings,butisalsousedforU.S.Domesticitinerarieswhichinvolvemultiple
surcharges(suchasfuelorairportsurcharges).
YoucanaccessScreen21fromScreens20,22,23,24,or30,whenScreen20hasbeenaccessedatleast
once.
TrainingGuide(missingorbadsnippet) 33 2    StandardPathProcess

40. Theflightdataauto-populates.Youmustcompleteallotherfields.
Usetheinformationonthefollowingpagetoassistyouwithsupplyingtherequiredinformation.
2.4.2.1Screen21Explanation
M/R
Thisfieldisoptional.Whennodataisentered,aRoutingbasedfareisassumed.Validcodesusedinthis
entercellwouldbe:
•R–RoutingFares(The“R”doesnotappearinthefarecalculationline.)
•M–Mileage-basedfares.(The“M”appearsinthefarecalculationlineprecedingthefareamount.)
•5M,orsimilar–ExtraMileageallowance
GICODE
GlobalIndicator–Two-lettercodeusedtoindicatewhenafareisbasedonarouting
•AT–viatheAtlanticOcean
•PA–viathePacificOcean
•WH–WithintheWesternHemisphere
•PO–PolarRoute
•TS–TransSiberian
•EH–WithintheEasternHemisphere
•AP–viatheAtlanticandPacific
•EM–viaEurope-MiddleEast
•EU–viaEurope
•FE–viaAsia,excludingtravelviatheTSroute
TrainingGuide(missingorbadsnippet) 34 2    StandardPathProcess

41. •ME–viaMiddleEast
•NP–viaNorthorCentralPacific
•PA–viaSouth,Central,orNorthPacific
•PN–PacificpassingviaNorthAmerica
•SP–viaSouthPolar
RefertoF*FMH/GLOBAL/INDICATOR foracompletelistingofcodes.
CODE
AstandardIATAcodeisenteredtodefinethepricingcomponentfieldstofollow.TheIATAcodesthat
maybeusedinclude,butarenotlimitedto:
•B–Pointdeterminingmileageequalization
•D–Differential
•E–ExtraMileageallowance
•F–FirstclassHIPonDifferential
•H–Precedenceofthroughfare
•P–Plusupamount
•Q–Qsurcharge
•S–Stopovercharge
•1S–Onestopovercharge
•2S–Twostopovercharges
•T–Ticketedpointnotinmileagecomputation
NoteSeenotebelowonerrormessagewhenapplyingmultiplemileagecodeswithinafarecomponent.
CITYCODE
Dependingontheprecedingcodeused,oneortwocityairportcodesmayberequiredsuchaswhen
showingaCPAsubjecttothehigherclassdifferential.Citycodesmayalsobeprecededwithamileage
indicator.Example:MNYCLON
AMOUNT
Thisfieldisfortheamountofthestopovercharges,faredifferentials,minimumfarechecksandother
pricingcomponents.AnamountisrequiredforcertainIATAcodes,otherwisethefieldisleftblank.The
amountsenteredmustbevaluesintheF/Cfareconstructioncurrency.
DIFLF/B
Thisfieldappliestocabinupgradesandinternationaldifferentialfarebasiscodes.Forexample:whena
throughcoachfareisusedfortheroutingofA-B-C-D,butthepassengertravelsinbusinessclassonthe
C-Dsegment,thedifferencebetweenthecoachandbusinessfareforthatsegmentischarged.Thefare
basiscodeapplicabletothebusinessclassfareisenteredasthedifferentialfarebasiscode.
TrainingGuide(missingorbadsnippet) 35 2    StandardPathProcess

42. Multiplechargesandindicatorsmayapplytoasinglesegment,thereforethreelinesareprovidedfor
eachflightsegmentandfourforthelastsegment.
ADDLINFO
Whenmorethanthreeplusitemsapplytoanyonesegmentorfourforthelastsegment,theADDL
INFOselectionisusedtoaccesstheadditionalinformationScreen22.Screen22wouldthenprovide
thirteenadditionallinesformoredatatobeentered.
WhenScreen21isdisplayedandthereisalreadydatapresentinScreen22,an**willprecedethetitle
AdditionalInfoasanalerttotheuser.
MU-U/MD-D
Whentherearemorethanfourflightsegments,thedownselectionwilldisplayjustabovetheactionline.
Whenmorethan8flightsareintheitinerary,bothmoveupandmovedownwilldisplayinthemiddle
screen.Thelastscreenhasonlythemoveupoptionavailableforuse.
RETAIN-R/PRICE-P/MANUAL-M<>ITIN-I/TAX-T/CALC-C<>QUIT<>
ThePrice-PoptionwilladdthedatatotheSabreSonic®ResItineraryPricingcalculationsandwillbuild
thefarecalculationandpricingresponse.
TheManual-MoptionwillcombinethepreviouslyenteredfaredatawiththePlusinformation,andasa
resultconstructsthefarecalculationandpricingresponse.
Ifthetaxeshavenotalreadybeenentered,taxScreen23displaysnext.
Afterdeparturetheonlyoptionthatcanbeusedonthisscreenisthemanualpriceoption.
NoteAnerrormessagewillbereturnedwhenB-MileageEqualizationisusedmorethanonceperfare
component.ThisappliesonlywhenmanuallypricedviatheAgentPricingMaskorinAER-
Airlineexchanges.Seeexamplebelow:
2.4.3SecondaryScreen-AdditionalInformationfromPointofOrigin(Screen
22)
UsetheAdditionalInformationscreen(Screen22)whenthereistoomuchinformationtofitonthePlus
Informationscreen(Screen21).
TrainingGuide(missingorbadsnippet) 36 2    StandardPathProcess

43. TonavigatetoScreen22,youmustcheck“AdditionalInfo”fromScreen21andleavingtheActionbox
blank.
Thisscreenusuallydisplayswithallfieldsblank,unlesspreviousdatawaspopulatedfromaPriceQuote
Record.
Usetheinformationonthefollowingpagetoassistyouwithsupplyingtherequiredinformation.
2.4.3.1Screen22Explanation
SEG
Entryofaflightsegmentnumberisrequiredinthesegmentcolumnontheleftofthemask.Notethisis
theflightsegmentfromtheitineraryscreen,notnecessarilythesameasthesegmentinthepassenger
record.Thesamesegmentcanbeenteredasmanytimesasisnecessarytoprovideseparatelinesof
additionaldata.Thesegmentsdonothavetobeenteredinorder.Thesystemwillreorderthesegments
whenthescreenisrefreshed.
CODECITYCODESAMOUNTDIFTF/B
Fillintheplusinfocodeandanycitypair,amountanddifferentialfarebasiscodeinformationas
required,justaswasdoneinthePlusInformationScreen(Screen21).
RETAIN-R/PRICE-P/MANUAL-M<>
Selectthefollowingasapplicable:
lR–Selecttoretainallthedatathathasbeenenteredforthenextagenttoresumethereissueatthis
pointintheprocess.
lP–Selecttore-pricetheitineraryandtoproceedwiththeexchange.
lM–ThesystemcombinesthepreviouslyenteredfaredatawiththePlusinformation,andasaresult
constructsthefarecalculationandpricingresponse.
EXCHTKT
TrainingGuide(missingorbadsnippet) 37 2    StandardPathProcess

44. EnterEorXtoviewtheDatabaseTicketTaxInformationScreen(Screen13),ortomakecorrections
whencriticaldataisincompleteormissing.
ITIN-I/PLUS-P/TAX-T/CALC-C<>
IftheITIN-I/PLUS-P/TAX-T/CALC-C<>isselectedtheapplicablescreenfortheI,P,T,orC
selectionwilldisplay:
lI–ItineraryCalculationfromPointofOrigin(Screen20)
lP–PlusInformationfromPointofOrigin(Screen21)
lT–TaxCalculationfromPointofOrigin(Screen23)
lC–FareCalculationfromPointofOrigin(Screen24)
Notes
lWhenyouselecttheapplicablepricingoptionintheactionline,rememberthatSabreSonic®Res
ItineraryPricinghasalimitationonthecountandcombinationofinternationaldatathatcanbe
systemprocessed.IfPisselectedforpricingandthesystemcannothandletheitinerary,anerror
responsedisplaysasfollows:
PLUSDATAEXCEEDEDUSD–M-
lWhenPriceisselected(whetherforsystempricingormanualpricing)andthepricingfunctionis
successfullycompleted,thesystembuildsthefarecalcline,placingtheplusdataintheproperfare
calculationsequence.
lAnydataenteredintheAdditionalInformationScreen(Screen22)ismovedintoopenlinesinthe
PlusInformationScreen(Screen21)fortheappropriatesegments,orafterthelastsegmentinthe
positionofthatdatainthefarecalculationline.
lMultipleQsurcharges(otherthanthefirstQamountentered)willbeaddedtogether.
lIfnotallofthedataenteredinTheAdditionalInformationScreen(Screen22)findsanopenlinein
thePlusInformationScreen(Screen21),twoasteriskswilldisplayinfrontofthelastpluslineforthe
specificsegment,toindicatethereisadditionaldata.Twoasterisks(**)willprecedetheADDLINFO
selectiontoalertyouthatdataexistsinTheAdditionalInformationScreen(Screen22).
2.4.4SecondaryScreen-TaxCalculationfromPointofOrigin(Screen23)
UsetheTaxCalculationfromPointofOriginscreen(Screen23)tomanuallyenteroradjustthenew
itinerarytaxcalculationfromthepointoforiginontheexchangeticket.
YoucanaccessScreen23from:
lScreens20,21,22,24,30,and31whenyouselectTaxCalcandScreen20wascompleted.
lScreen20,21,or22whenyouselectmanualpricingandthisdatadoesnotexist.
NoteIfyoumakeanychangestotheheadingorpricingdataonScreen20,Screen23willbecleared
ofalldata.
TrainingGuide(missingorbadsnippet) 38 2    StandardPathProcess

45. 2.4.4.1Screen23Explanation
RETRIEVEORIGTAXES<>TAXEXEMPTBYCODE<>
RETRIEVEORIGTAXES–PlaceanXhereSelecttodisplaytaxesfromtheticketyouare
exchanging.
TAXEXEMPTBYCODE–Addthetwo-lettercodesofanyexempttaxes,separatedbyaslash(/).
Example:GB/FR/US
AMTCODE
AddorEditanytaxamountsandtwo-lettercodes.
ADDITIONALTAXES-A<>
PlaceanXhereifyouneedadditionalroomtoaddmoretaxinformation.
ZP<DFWMKELGAMKE
XF<DFW3MKE3LGA3MKE3 >
AddoredittheZPandXFtaxinformation.
RETAIN-R/PRICE-P/MANUAL-M<>
Selectthefollowingasapplicable:
lR–Selecttoretainallthedatathathasbeenenteredforthenextagenttoresumethereissueatthis
pointintheprocess.
lP–Selecttore-pricetheitineraryandtoproceedwiththeexchange.
lM–ThesystemcombinesthepreviouslyenteredfaredatawiththePlusinformation,andasaresult
constructsthefarecalculationandpricingresponse.
TrainingGuide(missingorbadsnippet) 39 2    StandardPathProcess

46. ITIN-I/PLUS-P/CALC-C<>
IftheITIN-I/PLUS-P/CALC-C<>isselectedtheapplicablescreenfortheI,P,T,orCselectionwill
display:
lI–ItineraryCalculationfromPointofOrigin(Screen20)
lP–PlusInformationfromPointofOrigin(Screen21)
lC–FareCalculationfromPointofOrigin(Screen24)
2.4.5SecondaryScreenTaxCalc-Base/Tax/Total(Screen23)BSROverride
UsetheTaxCalculation(Screen23)tomanuallyenteroradjusttheBankersSalesRate(BSR)on
InternationalTickets.
NoteThefollowingprocessisonlytobeusedbyairlinesthatpublishfaresinonecurrencyandthen
usingtheirlocalbanksBSRconverttocurrencyforpurchase.Thisisanexceptiontonormal
fareconstructionprocedures.
WhiletheoverrideiscompletedinScreen23,thereareafewthingsthatmustbeinplacestartingon
screen20.
WhenoverridingaBSR,currenciesmustbeusedwithinthefareconstruction,thereforethepriceson
screen20mustreflectacurrenyvsaNUC(NeutralUnitofCalculation.
TheCurrencyF/CindicatorwhichdefaultsinternationallytoNUCmustbechangedtoacurrency.
TheEQVCurrindicatormustbeincludedaswellasthisisthecurrenciesBSRyouwillbeusing.
OnceyouentertherequiredinformationfromScreen20,Thetaxcalculationscreen23isdisplayed.You
willmaketheadustmenttotheBankersSellingRatesasshownbelow.
Oncecompleted,selecttheactiontoPrice,thiswillallowSabretopricetheitineraryusingthenew
BankersSellRateyouprovidedandSabrewillcomputetheapplicabletaxes.Youwouldcontinuewith
pricingandtheactiontoretaintheprice.
TrainingGuide(missingorbadsnippet) 40 2    StandardPathProcess

47. 2.4.6SecondaryScreen-FareCalculationfromPointofOrigin(Screen24)
UsetheFareCalculationfromPointofOriginscreen(Screen24)toaddendorsementsandtoreviewor
editthefarecalculation,fare,tax,ROEandtotalamounts.
YoucannavigatetoScreen24fromanyscreenthatoffers“FareCalc”asachoicefromtheActiondrop
downmenu.
Additionally,Screen24displayswhen:thefarecalculationlineistoolongforticketingandmustbe
shortened.Thesystemwillattemptto“auto-reduce”thefarecalculationlinedata,butifunsuccessful,a
pop-upmessagedisplaystellingyouhowmanycharacterstoreduce.
2.4.6.1Screen24Explanation
FARECALC
Iftoolong,shortenaccordingtoyourairline’spolicies.Contactyourpricingdeskforassistance.
Thereareatotalof571charactersallowedforthefarecalclineuptothewordEND.Thislimitdoesnot
includeandwillnotdisplaythefollowing:
lROEinformation.
lXTtaxinformation.
lZPairportinformation.
lXFairportinformation.
However,Whencalculatingtheamountspaceofontheticket,alloftheaboveinformationwillbeadded
togethertodeterminethetruefarecalculationlength.
Whenthedataexceedsthescreencharactertotal,twoadditionalfieldsbeneaththeendorsementswill
displayi.e.AUTOREDUCE<>MANUALEDIT<>.EnteranA,X,Y,or*toselectautoreduceand
thesystemperformsthereductioninthebackgroundandnotvisibletotheuser.Oncetheautoreduceis
successfulthescreenwillredisplaywiththefarecalcfieldopenedforuseradjustments.
TrainingGuide(missingorbadsnippet) 41 2    StandardPathProcess

48. TouseamanualeditenteranM,X,Y,or*.Thisactionwillredisplaythescreenwiththefarecalcfield
openandthesystemdoesnotperformtheautoreduce,sospaceswillstillappearonthefarecalcline.
RETAIN-R/TKT-T/MANUAL-M<T>ITIN-I/PLUS-P/TAX-T<>QUIT<>
RETAIN-R/PRICE-P/MANUAL-M<>–Selectthefollowingasapplicable:
lR–Selecttoretainallthedatathathasbeenenteredforthenextagenttoresumethereissueatthis
pointintheprocess.Theretainoptionwillsaveallinformationinthemask,retainthereissueand
displaytheTransactionRetainedScreen(Screen43).Themanualeditoptiondisplayswhenthefare
calculationplusZP/XT/XFdataexceed255characters
lP–Selecttore-pricetheitineraryandtoproceedtotheComparisonSummaryscreen(Screen30).
lM–Selecttore-pricetheitineraryandtoproceedtotheComparisonSummaryscreen(Screen30).
ITIN-I/PLUS-P/TAX-T/CALC-C<>–IftheITIN-I/PLUS-P/TAX-Tisselectedtheapplicable
screenfortheI,P,T,orCselectionwilldisplay:
lI–ItineraryCalculationfromPointofOrigin(Screen20)
lP–PlusInformationfromPointofOrigin(Screen21)
lT–TaxCalculationfromPointofOrigin(Screen23)
NoteWhenautoreduceisineffectandScreen24isdisplayedinaticketingtransaction,theaction
codenormallyusedwouldbeTforticketing.Onceenoughcharactershavebeenremovedafter
theerrormessage,thenticketingwouldresume(Screen44).
2.5StandardPath-Step3:Old/NewDocumentComparisonand
Fees
Step3:Old/NewDocumentComparisonandFees
Step3comparesthesurrendereddocumentvaluetothepriceofthenewitinerary,takingintoconsiderationwhat
wasusedversuswhatwasunused(flownsegmentsversusun-flown).
PrimaryComparisonscreen:
lComparisonSummary(Screen30)
SecondaryComparisonscreens:
lTaxComparison(Screen31)
lRefundInformation(Screen32)
2.5.1PrimaryScreen-ComparisonSummary(Screen30)
TheComparisonSummaryscreendisplaysthecomparisonbetweentheExchangeamountandthenew
fareandtaxamountforthenewticketortheusedamountforarefund.Italsohastheabilitytodisplay
baggageallowanceforthenewitinerary.Thisnewbaggagefunctionalityhasbeenaddedtosatisfya
D.O.T.mandate.
ThesystemdisplaysScreen30afteryoucompletealltheExchangeTicketInformationandTax
Calculationscreens.
TrainingGuide(missingorbadsnippet) 42 2    StandardPathProcess

49. Usersaddchangefeesandotherfeeamountsonthisscreentoobtainthefinaltransactionamount.This
willdetermineif:
lThenewticketishigherinvaluethantheticketbeingexchanged.
lThenewticketisequalinvaluetotheticketbeingexchanged.
lThenewticketislowerinvaluethantheticketbeingexchanged.
NoteTheComparisonSummaryscreenwillvarybasedonenterandparameters,includingCAT31and
CAT33filings.
ThefollowingpagesexplaineachcomponentoftheComparisonSummaryscreen.
2.5.1.1Screen30Explanation
REISSUEPLACEDFW
lTheReissueFromfielddisplaysthe3-lettercitycodewherethereissueisbeingdriven
lIfthereissueplaceisaCanadiancity,aProvinceCodefielddisplays.Atwo-letterprovincecode
mustbeentered.
lForcarriersthatusetheAutomatedReissuePricingoptionforAutomatedExchange,whenthereissue
occursataCanadianlocation,theCanadianprovincecodeisautomaticallyinserted.Inthissituation,
theProvinceCodecannotbechanged.
EXCHANGENEWAMT/USEDAMTREISSUECUR
lTheExchange,NewAmt(amount),andReissueamountsareshownincolumns,withtheBase,Taxes
andTotalinrows.Eachcolumnheaderidentifiesthecurrencycodeinwhichtheamountsare
calculated.
lTheUsedAmountcolumndisplaystheamountsoftheactualflown/usedsegmentsvalue.The
amountsarepopulatedfromSabrePricing,withcurrentpricingroundingapplication(orfromflat
amountsenteredinthesecondstepscreens20-23).
TrainingGuide(missingorbadsnippet) 43 2    StandardPathProcess

50. Foranunusedsurrendereddocument,zero(0)willdisplay(withorwithoutdecimals,basedonthe
applicablecurrency).
lReissueCurr(Currency)isarequiredfieldanddefaultstothecurrencyoftheReissueFromlocation.
Thisfieldcanbechanged.Ifchanged,theComparisonSummaryscreenimmediatelyredisplayswith
theReissueamountsshowninthenewcurrency.
lInaRefundtransaction,thesecondcolumnistheUSEDamount;inanExchangetransaction,the
secondcolumnistheNEWamount.
lFortotallyunusedIT/BTtickets,whentheAuditor’scouponimageisnotusedorisnotavailable,
onlytaxesareshownandcanberefunded.
Thesameappliesforanyfreeticket(zerobasefareamount),aslongastaxeswerecollectedbutunused.
CHANGEFEE/FEETAX
lYoucanaddtheapplicablechangefeeandEntertorefreshScreen30withtheadditionalinformation
andthenewtotal.
lTheChangeFeeCurrencycodedefaultstothelocalcurrency.
ForcarriersusingARP(AutomatedReissuePricing)forAutomatedExchange,thechangefeefieldwill
automaticallybefilledinwithachangefee,orwithaN/AorWAIVEDindicator.Youwillnotneedto
enterthechangefee.
lTheChangeFeeamountfieldmaynotbeleftblank.Ifthereisnochangefee,typeNAfornot
applicable.Zeroisnotavalidentryforthisfield.
lChangeFeeTotaling–Aticketingoptionexistswhereyourairlinecanchoosetohavemultiple
changefeesbasedonfarecomponentsorjourneyfiledinCategory31tobeaddedtogetherand
displayedinthisfield.Individualfeesareroundedandthenaddedtogetherwhichcouldcausethe
totaltobehigherorlowerthanexpected.Ifthisoptionisnotactivated,theSabresystemfindsthe
highestchangefeedueandappliesthatforthejourney.
lIfthePNRcontainsaChangeFeeIndicatoritem,itwillnotbepre-populated.Youwillfillinthis
field.
lAllotherexchangetypesusetheOtherFeefield.Thisisanoptionalfieldandmaybeleftblankifnot
applicable.Thisfieldcanbeusedtodocumentafeeforanexpiredvoucher.
lAFeeTaxfieldwillonlydisplaywhenthereissuetakesplaceoutsideoftheUnitedStates,Puerto
Rico,ortheU.S.VirginIslandsandtheroutingisdomestic.
lTheapplicabletaxcodes,currencycode,andtaxamountwouldbeenteredwhenfeesaresubjecttoa
localtax.
lIfnotaxfeesareapplicable,thentheFeeTaxfieldmaybeleftblank.
lOnlyforCanadadoesthesystemassumetheapplicabletaxesandthisisbasedontheprovince
enteredinthemask.Whenafeeisenteredandthescreenisrefreshedorthenextactionistaken,the
systemwillautomaticallycomputetheXG/XQ/HSTvalues.
lIfthetaxonthefeedoesnotapply,thetaxamountmustbedeletedandreplacedwithanEXtoshow
anexemption.
TrainingGuide(missingorbadsnippet) 44 2    StandardPathProcess

51. lFeesandFeetaxesarenotincludedinthefare,tax,andtotals’fieldofthenewticket.This
informationisincludedintheA/C(AddCollect)dataintheformofpaymentfieldontheticket.
ThereisanotationshowingFEEandtheamountsontheauditorcouponandpassenger’sreceiptonly
onthelinebelowtheformofpayment.Multiplefeesarecombinedasasingleamount.
lFeetaxesarealsodisplayedwithmultipletaxescombinedshowingasanXTamount.
lWhentheChangeFee,OtherFeeorFeeTaxfieldsareupdated,theTotalisimmediatelyrecalculated.
TAXCOMPARISON
Ifapplicable,TaxComparisonisanoptionalfield.PlacinganXinthebracketswillcausetheTax
ComparisonScreen(Screen31)todisplaywiththefeeandtaxcomparison.Screen31alsoallowsyouto
makecorrections.
MULTIDOCS
ThisisanoptionalfieldusedtodisplaytheMultipleDocumentsScreen(Screen18)forreview,tomake
corrections,ortoaddadditionalexchangedocuments.Thisfieldwillnotdisplayiftheexchangetype
wasanythingotherthanXinScreen10or12,orwhenthefinaltotalinScreen30iszerooranegative
amount.
EnterX,M,*,orYtoselectanddisplaytheMultipleDocumentsScreen(Screen18)withonlytheflight
documentinformation,orenteranumber1-8todisplaythescreenwiththatnumberofnon-flight
documentlines.
ForcarriersthatusetheAutomatedReissuePricingoptionforAutomatedExchange,various
informationalmessageswilldisplayonthe18thlineofScreen30(whenapplicable).Thesemessages
wouldadvise,forexample,farerestrictionsorcheaperreissuesolutions.
EXCHTKT<>
ByselectingthisactionyouwillbereturnedtotheScreenthatbeganthereissueprocess,i.e.,either
Screen10or12.
OVERRIDE<>
ThisoptionappliestoCAT33refundsonly.
TheOverrideappearsonScreen30whenprocessingarefundandthefareisNON-REFUNDABLE.By
placinganXhere,youareabletorefundtheentireamountthatisotherwisenotallowedperfarerules
filedyourairline.
Checkwithyourmanagerifyouareunsureaboutwhentousethisfunction.
RETAIN-R/NEXT-N<N>ITIN-I/PLUS-P/TAX-T/CALC-C<>QUIT<>
IfNisenteredforNEXTandtheamountisnegative,Screen32isdisplayedtoprocessarefunddueto
thepassenger.
Ifnorefundisdueorthetotalamountiszero,thenScreen40isdisplayed.
IfIisentered,Screen20displaystoviewtheitinerarycalculationfrompointoforigin.
IfPisentered,Screen21displaystoviewplusinformationfromthepointoforigin.
IfTisentered,Screen23displays(thetaxcalculationscreenfrompointoforigin).
IfCisentered,Screen24displays(thefarecalculationscreenfrompointoforigin).
TrainingGuide(missingorbadsnippet) 45 2    StandardPathProcess

52. EnteranRintheactionlinetoretainthenewpricequoteandaddcollectamount.Theretainoption
mightbeselectedwhenareservationagentispreparingtheexchangetransaction,buttheticketwillbe
generatedwhenthecustomerchecksinattheticketcounter.
2.5.1.2AdditionalInformation
AspartofUSDepartmentofTransportationbaggagemandate,baggagedisclosureinformationwillbe
availabletothepassengerattimeofticketing.Thebaggageinformationshouldincorporateembargoes
andcarry-oncharges,inadditiontofreeBaggageAllowanceandChargesforthefirstandsecond
checkedbaggage.Thismandatealsoappliestoitinerariesthatgothroughtheprocessofexhange.
BaggageInformationisviewedfromscreen30.Withthefollowingfield.
RETAIN-R/NEXT-N<N>ITIN-I/PLUS-P/TAX-T/CALC-C<B>QUIT<>
IfBisentered,theD.O.T.BaggageAllowanceinformationisdisplayedforthenewitinerary.
NoteToreturnbacktoscreen30,clearthescreenandtype*WFRtoproceedbacktoscreen30.
IfyourairlinedoesnotfilebaggageinformationwithATPCO,thananerrormessagewillgivenwhen
selecttheBaggageInformation.
TrainingGuide(missingorbadsnippet) 46 2    StandardPathProcess

53. TheerrormessagewilhighlightthatD.O.T.BaggageInformationisnotavailableforthisparticular
itinerary.
2.5.1.3InformationalMessages
WhentheAutomatedReissuePricingfeatureofAutomatedExchangeisactive,thelastlineofthescreen
maydisplayinformationalmessagessuchas:
lAdvisingalowerpriceifthesegmentscouldberebookedinadifferentclass,andadvisinghowto
bookforalowerprice
lAdvisingifitischeaperforthecustomertopurchaseanewticketversuschangingtheoriginalticket
lAdvisingcertainotherinformationalmessagesfiledwiththeCategory31rules
Exampleofarebookmessage:
REBOOK1K2B3B4LUSD-422.00-0032
Inthiscase,themessageisrecommendingtorebooksegment1inKinventory,segments2and3inB
inventory,andsegment4inLinventory.Byrebookingthesegmentsasshown,thefarewouldbe
reducedby$422.00USD.
Theamountshownisthedifferencebetweenthereissueamountasbookedandthereissueamountif
rebooked,includingtaxesandchangefee.
Theamountisapproximateduetotaxapplication.
(The–0032isinternalsystemcodingforthispromptresponse.)
Exampleofanewticketmessage:
REISSUECOSTSMORETHANNEWTICKETOFUSD1023.00
Thiskindofmessagedisplayswhenbuyinganewticketislessexpensivethanboththereissueamount
asbookedandthereissueamountifrebookedindifferentinventories.
Iftherearenovalidfaresforareissueandtheonlyoptionistobuyanewticket,thefollowingtypeof
informationmessageisdisplayed.
INVALIDASBOOKED–REISSUEISMORETHANNEWTICKETUSD876.00
Theamountshownisthedifferencebetweenthereissueamountasbookedandthereissueamountif
rebooked,includingtaxesandchangefee.(Amountisapproximateduetotaxapplication.)
2.5.2SecondaryScreen-TaxComparison(Screen31)
TheTaxComparisonscreen(Screen31)permitsviewingandeditingofthetaxcalculationfromthe
pointoforigin.
YoucannavigatetothisscreenfromtheComparisonSummary(Screen30)byselecting“Tax
Comparison”.
TrainingGuide(missingorbadsnippet) 47 2    StandardPathProcess

54. 2.5.2.1Screen31Explanation
TAXUPDATE–PlacinganXintheTaxUpdatefieldwillreturnthescreenwithupdatablefields:
EXCHTKT
ByselectingthisactionyouwillbereturnedtotheScreenthatbeganthereissueprocess,i.e.,either
Screen10or12.
PREV<>RETAIN-R/NEXT-N<>ITIN-I/TAX-T<>QUIT<>
PREV–EnteranXtoreturntotheComparisonSummary(Screen30)
TrainingGuide(missingorbadsnippet) 48 2    StandardPathProcess

55. RETAIN-R–EnteranRintheactionlinetoretainthenewpricequoteandaddcollectamount.The
retainoptionmightbeselectedwhenareservationagentispreparingtheexchangetransaction,butthe
ticketwillbegeneratedwhenthecustomerchecksinattheticketcounter.
NEXT-N–IfNisenteredforNEXTandtheamountisnegative,Screen32isdisplayedtoprocessa
refundduetothepassenger.
Ifnorefundisdueorthetotalamountiszero,thenScreen40isdisplayed.
ITIN-I–IfIisentered,Screen20displaystoviewtheitinerarycalculationfrompointoforigin.
TAX-T–IfTisentered,Screen23displays(thetaxcalculationscreenfrompointoforigin).
2.5.3SecondaryScreen-RefundInformation(Screen32)
UsetheRefundInformationscreen(Screen32)toselecttherefundmethodforapartialrefundwithan
exchangetransactionorafullrefundinarefundtransaction.
Youcanselectonlyonemethodofpaymentforarefund.
Innon-ACCB(AcceleratedCreditCardBilling)locations,therefundoptionsareACCTG(accounting),
VCHR(Voucher)orMCO(MiscellaneousChargeOrder).Inthiscasenootherrefundmethodwill
display.
Thefollowinginformationauto-populatesatthetopofthescreen.
lExchangedocumentnumberforwhicharefundisdue
Iftherearemultipledocumentsusedintheexchange,thesystemwilldeterminewhichticket/document
numberisdisplayed.
lPassengername
lRecordlocator
2.5.3.1Screen32Explanation
TOTALRFNDDUEUSD
Thisfielddisplaystherefundduethecustomeraswellasthecurrencycodeoftheticketbeingrefunded.
TrainingGuide(missingorbadsnippet) 49 2    StandardPathProcess

56. Note:AslongasyourairlinehastheAgentSalesReport(ASR)active,youcanrefundtoanyformof
paymentintocurrenciesotherthanyourhomestationcurrency.IfASRisnotactive,theonlymethodsof
refundavailableinothercurrenciesareVoucherorAccounting.
VCHRRFNDCUR<>
Whenarefundistobemadeintheformofavoucher,andthepassengerpreferstohavethevoucher
issuedinadifferentcurrency,enterthedesiredcurrency’scodeinthisfield.
ORIGFOP
TheORIGFOPfield(Originalformofpayment)willdisplayupto25charactersfromtheoriginalform
ofpaymentfieldfoundinthedatabaseticketimage,orfromthedataenteredinthenon-databaseScreen
12.
TheformofpaymentcanbechangedonlywhenanMCOwasexchangedasanadditionaldocument.If
thisischanged,thentheoriginalformofpaymentontheMCOshouldbeused.
Ifthesystemidentifiestwodifferentformsofpaymentintheexchange,thewordMULTIPLEwill
display.Refundsarenotpermittedfortwoormoreformsofpayment,thereforetheonlyrefundmethod
choiceapplicablewouldbevoucheroraccounting.
Whenavoucherwasusedintheoriginal,subsequent,orcurrentexchange,theoriginalformofpayment
willbeVCHR,andtheonlyrefundmethoddisplayedinthemaskwillbeVCHRandACCTG.
Undercertaincircumstances(notation“Refundvalidtovoucheronly,”ordependingoncarrier
restrictionstolocationordutycodes),theFormofPaymentfieldsmaybelimitedindisplayorupdate
functions.
Completethemaskbyfillingintheformofrefund.
Ifthereisnocreditcarddataintheoriginalformofpaymentfield,orifthesystemdoesnotrecognize
thedataasacreditcard,youwillberequiredtoenterthecreditcardnumberintheNBRfield(onthe
linefollowingtheformofpaymentoptions).Ifthesystempre-populatesthecreditcardinformation,the
creditcardinformationcannotbechanged.
WithaformofpaymentofcheckenterthedocumentnumberintheNBRfield.Ifthecheckamountis
greaterthantheallowablelimitperthelocalpolicyandproceduresofthecarrier,thenthecheckoption
isnotallowedandnoautomateddocumentwillbeissued.
Cashrefundsshouldbehandledperthecarrier’slocalpolicyandprocedure.
ACCTG(Accounting)istheonlyrefundmethodavailableforthefollowingconditions:
lAllpartialrefundsmadeinnon-ACCBlocations
lXXisusedastheoriginalformofpayment
lthetotalrefunddueisblank
TrainingGuide(missingorbadsnippet) 50 2    StandardPathProcess

57. ltheoriginalformofpaymentwasaprepaid
lwhentheexchangeticketcontainsmorethanoneequivalentcurrency
MANUALMCO<>NBR<>
UsethisselectionwhenwritingamanualMCOforarefund.EntertheMCOdocumentnumberplusthe
checkdigitintheNBRfield.
PREV<>RETAIN-R/TKT-T<T>EXCHTKT<>COMPARISON<>QUIT<>
PREV–PlaceanXheretoreturntothepreviousscreen(morethanlikelyScreen30)
RETAIN-R–Selecttoretainallthedatathathasbeenenteredforthenextagenttoresumethereissue
atthispointintheprocess.
TKT-T–Selecttocontinuewithticketingandrefund.
EXCHTKT–PlaceanXheretonavigatestoScreen10(orScreen12inthecaseofanon-database
ticket)
COMPARISON –SelecttoreturntoScreen30.
2.5.3.2SupportCommissionTicketing-AERScreen32
AnewcommissionfieldonAERScreen32willappearwhenthenewindicatorwithintheTicketing
OptionTableisturnedonandtheagenthasAGENCYorGSAAGTkeywordintheirEPR.
ThechangestoScreen32include
lFieldtoenteroptioneitherAmountorPercentage(A/P)
lFieldtoentercommissionamountorpercentagevalue(11digits)
NewField:
Field Description
COMMA/P NewCommissionField
A/P TheA/PreferstocommissionbasedonAmountorPercentage.
TrainingGuide(missingorbadsnippet) 51 2    StandardPathProcess

58. Field Description
CommissionField Theamountfieldreflectstheactualcommissionamountandhas11digits.
2.6StandardPath-Step4:TicketingInformation
Step4:TicketingInformation
PrimaryTicketingInformationscreens:
lTicketingInstructions(Screen40)
lOKTicketingResponse(Screen44)
lAdditionalReissue/Options(Screen45)
SecondaryTicketingInformationscreens:
lMultipleFormsofPayment(Screen41)
lBaggageAllowancebySegment(Screen42)
lTransactionRetained(Screen43)
2.6.1PrimaryScreen-TicketingInstructions(Screen40)
UsetheTicketingInstructionsscreentoaddfinalticketinginformation,includingformofpaymentwhen
moniesaredue.
NoteTheexampleaboveshowsallthefieldsthatausercouldeversee.Dependingonthetypeof
reissue,dutycodeandotherfactorssuchaskeywords,somefieldswillnotdisplayorcould
displaywithsomevariations.
2.6.1.1Screen40Explanation
ELECTRONIC<X>PAPER<>
SelectifanElectronicorPaperticketisdesired.
TrainingGuide(missingorbadsnippet) 52 2    StandardPathProcess

59. Forcarriersthatdonothaveelectronicticketing,neitheroptionwilldisplay.WhentheactionTKT-T<T>
forticketisselected,forthesecarriers,apaperticketisissued.
TOTAL-USD75.00ADDCOLLECT
Thislineidentifiesthetransactiontypewiththeassociatedamountinformationifapplicable.Thereare
severaltypesoftransactionsthatcanbeusedbasedonthelocalcarrier’ssetup.Thosetypesare:
lAddCollect
lRefund
lEvenExchange
lAffidavitofNon-Receipt
lLostTicketAffidavit
Whenthereisanaddcollectorarefunddue,thetotalamountdisplayedwillbefromthegrandtotalline
intheComparisonSummaryScreen(Screen30),unlessthereissuecurrencywaschangedinthatscreen.
Whenthereissuecurrencywaschanged,Screen40willdisplaytheamountintheoriginalcurrencyof
theDIFFcolumnfromScreen30.
Thisfielddoesnotdisplaywhentheexchangedoesnotrequireanadditionalcollection.
ALTCUR
Indicateanalternatecurrencycodeiftheadditionalmoniesshouldbecollectedinacurrencyotherthan
shownintheInfoline.Thesystemresponsewillbetheequivalentamountinthatcurrency.
TheabilitytocollectadditionalmoniesinanycurrencyrequiresthatyourairlineusestheAgentSales
Report(ASR).
ENDORSEMENTS
<NORFND/CHGSUBJTOUSD75/30MAXSTAYNOREFUND/CHNGSUB>
Thisfieldmaybeleftblankorpopulatedwiththedatafromthepricingandendorsementfieldinthe
FareCalculationScreen(Screen24).UserenteredendorsementsfromScreen24areprecededbyan
asterisk.
TOURCODE/EMPNBR<>
Thisfieldisusedtoenterthetourcodethatwillprintinthetourcodeboxoftheticket.Iftourcode
informationwasenteredinScreen20,thenthisfieldonScreen40wouldbepopulatedwiththat
information.
Thisfieldcanalsobeusedtodocumenttheairlineandemployeenumberforindustrydiscounttickets.If
itisanindustrydiscounttickettheTourCodefieldwouldnotdisplay.
OVT<>NP<>
TheOVT(OverrideTicketing)fieldwilldisplayonlyforlocationswiththehomecityXTM
(ReservationsTicketinglocations).ThisallowsyoutooverridetheexistingPNRticketfield.
TrainingGuide(missingorbadsnippet) 53 2    StandardPathProcess

60. NPisthestandardNoPrintoption.IfNPisselected,nodocumentsareprinted.Thisoptioncannotbe
selectedforitinerariesthatdonotqualifyforElectronicTicketing;ifselectedforapaperticketthe
followingerrorresponsewilldisplay:NPNOTALLOWEDFORPAPERTICKET
BAGALLOW-ALLSEGS<>BYSEG<>
Thisareaisusedtoenterbaggageallowance,byallsegmentsorbyindividualsegment.Ifdatais
entered,Screen42willbedisplayedtopermitenteringthenumberofpiecesorthebaggageweight.
CASH<>CK<>CC<>PTA<>GTR<>OTHER<>
NBRORDETAIL<>
CCEXP<>*E<>MANUALAPPROVAL<>
Thisareaisusedtoindicatetheformofpaymentforanaddcollect,toenterthenumberordetailforCK,
CC,GTR,andOTHERformsofpayment,andtoenteramanualapprovalcode(ifpreviouslyobtained).
IfyouhaveaCSC/CVV/CIDnumberinadditiontothecreditcard,addittotheendofthecreditcard
numberseparatedbyacrossoflorriane(‡).CSCprocessingappliesonlytoAmericanExpress,Visa,
MasterCard,DiscoverandDinersClubcards,andforthefirstformofpayment.
Seetheexamplebelow:
CASH<>CK<>CC<X>PTA<>GTR<>OTHER<>INV<>
NBRORDETAIL<4000000000000006‡123 >
NotethenumberordetailfieldistheplacetoenteracheckMIRCnumber,acreditcardnumber,an
alpha-numericGTRdocumentnumber,oranyappropriatedataforanXXformofpaymentoverride.
NoteAuthorizationthroughtheSabresystemforcheckformofpaymentappliesonlytoairlinesinthe
U.S.,PuertoRico,theU.S.VirginIslands,Canada,andtheU.S.PacificIslands.
CK/CCIDDATA
Usethisfieldtoenteridentificationusedforcheckformofpayment.Forcreditcardformofpayment
youcanaddanoptionalCSCnumberinthisfield.
PREV<>RETAIN-R/TKT-T<R>COMPARISON<>MULTIPLEFOP<>QUIT<>
Thisistheactionline.IfnoticketprinterisassignedthentheTKT-Toptionwillnotdisplay.
COMPARISONwillreturnyoutoScreen20.IfMULTIPLEFOPisselected,theMultipleFormsof
PaymentScreen(Screen41)displaystopermitenteringthesecondformofpaymentandtheamounts
collectedpereachformofpayment.
2.6.1.2SupportCommissionTicketing-AERScreen40
AnewcommissionfieldonAERScreen40willappearwhenthenewindicatorwithintheTicketing
OptionTableisturnedonandtheagenthasAGENCYorGSAAGTkeywordintheirEPR.
ThechangestoScreen40include:
lFieldtoenteroptioneitherAmountorPercentage(A/P)
lFieldtoentercommissionamountorpercentagevalue(11digits)
NewField:
TrainingGuide(missingorbadsnippet) 54 2    StandardPathProcess

61. Field Description
COMMA/P NewCommissionFieldforadditionalcollectionamounts.
A/P TheA/PreferstocommissionbasedonAmountorPercentage.
CommissionField Theamountfieldreflectstheactualcommissionamountandhas11digits.
2.6.2PrimaryScreen-OKTicketingResponse(Screen44)
Thisscreenprovidesaticketingresponseandisdisplayedaftertheexchangeticketsordocumentshave
beenissuedandthetransactioniscomplete.
The/X/forENTERTOCONTINUEispre-populated.UponselectingtheEnterkey,thescreen
continuestotheAdditionalReissuesorOptionsScreen(Screen45).Otherwise,followtheinstructions
onthetopofthemasktoEXIT.
2.6.3PrimaryScreen-AdditionalReissues/Options(Screen45)
Thisscreenonlydisplaystheoptionswhichareapplicabletothecurrenttransaction.
Noticeintheexampleshownabove,options1,5,and6areavailabletoselect.Options2,3,and4,in
thisparticularcase,werenotapplicable.
lOption2allowsyoutoreturntoScreen2andtoselectanotherpassengerforareissue,ortoclonethe
reissuethatwasjustcompletedandapplytheclonedreissuetoanotherpassengerinthePNR.
lOption3allowsyoutoreturntoScreen2toreviewtheretainedexchangeinformation
lOption4allowsyoutoprocessanidenticalreissue,followingthesamepathasthepreviousreissue
performed,usingthenameandticketnumberenteredinthisoption.
Atthispoint,theticketingtransactioniscomplete.
TrainingGuide(missingorbadsnippet) 55 2    StandardPathProcess

62. 2.6.4SecondaryScreen-MultipleFormsofPayment(Screen41)
TheMultipleFormsofPaymentScreen(Screen41)displaysoptionsandfieldsfortwoformsof
payment.
YoucannavigatetothisscreenbyselectingMultipleFOPfromtheTicketingInstructionsscreen(Screen
40).
Forexplanationsforanyoftheabovefields,gototheOptionexplanationforScreen40.
IftheoneformofpaymentwasalreadyenteredonScreen40,thefirstformofpaymentinformationwill
betransferredtoScreen41.
IftheoneformofpaymentwasalreadyenteredonScreen40,thefirstformofpaymentinformationwill
betransferredtoScreen41.
*EistheextendedpaymentoptionofferedonlybytheAmericanExpresscreditcard.
Tocontinue,selectTKT-T<T>forticketing.
2.6.5SecondaryScreen-BaggageAllowance(Screen42)
UsetheBaggageAllowancescreen(Screen42)toindicatebaggageallowancebysegment.This
selectionisonlyusedifthepricequotewasmanuallyselectedincludingtaxes,orifyourairlinedidnot
fileit’sbaggageallowancethroughATPCO.
YounavigatetothisscreenfromScreen40byselecting“BySegment”forBaggageAllowance.
TrainingGuide(missingorbadsnippet) 56 2    StandardPathProcess

63. 2.6.5.1Screen42Explanation
FlightInformation–TheflightinformationpopulatedinScreen42comesfromtheinformationin
Screen20andisnotchangeableonthisscreen.Upto12flightsegmentswilldisplay.Whenthereare
morethan12segmentstheMUandMDoptiondisplay.
PIECEORWEIGHT
Piecesandweightareenteredintheregularwaybyusingthreecharacters,twonumbersandaletter,or
threeletters.Forexample:20K,44L,02P,NIL.
Kindicateskilograms
Lindicatespounds
Pindicatespieces
NILindicatesNOFREEBAGGAGEALLOWANCE
NILisusedforSabreticketsissuedforaninfantnotoccupyingaseat.Othersystemsandairlinesmay
issueticketsshowingNOorXXwhicharevalidIATAindicatorsbutarenotprogrammedinthesystem.
Dataenteredinthisfieldwillprintinthebaggageallowanceareaoneachapplicableticketcouponand
willalsodisplayinthebaggageallowanceareaofaticketimage.
Ifanyofthebaggageallowancefieldsareleftblank,thennothingwillprintinthebaggageallowance
areaoftheflightcoupon.
PREV<>RETAIN-R<>TKT-T<>QUIT<>
PREV–Selecttoreturntothepreviousscreendisplayed.
RETAIN-R–Selecttosavetheinformationenteredtothispointforalaterreissue.Uponusingthis
actionanyformofpaymentdatawillbeclearedfromScreen40or41.Thisactionalsowillinhibitthe
issuanceofaboardingpassuntiltheticketingiscomplete.
TKTisusedtoticketthepassengerifallthedataiscorrectandcontinuestothenextticketingscreen
whichisScreen44.
QUITwillstoptheexchangetransactionbutwillnotignoreanychangesmadeinthepassengerrecord.
TrainingGuide(missingorbadsnippet) 57 2    StandardPathProcess

64. 2.6.6SecondaryScreen-TransactionRetained(Screen43)
TheTransactionRetainedscreen(Screen43)advisesthatthereissuehasbeenretained,permitting
proceedingwithadditionaltransactionsordisplayingthePriceQuoteSummary(whicheveris
applicable).
Thisscreendoesnotdisplayifthereisonlyonepersoninapassengerrecordandthetransactionhas
beensuccessfullyprocessed.Instead,thesystemwillreflectthefollowingmessage:TRANSACTION
RETAINED
TheTransactionRetainedscreen(Screen43)remainsactiveaslongas:
lApricequoterecordisnotaccessedoutsideofthemask
lThe*PQRSRetainedExchangeInformation(Screen2)isnotdisplayed
lTherearemorepassengersthatneedtransactionsprocessed
2.6.6.1Screen43Explanation
Enterselectionnumber<>andplaceanXnexttothepassengernamenumbertobeprocessednext.
Screen43willcontinuetodisplayuntilallpassengersareprocessed,atwhichtimethesystemresponse
isTRANSACTIONRETAINED.Aseachpassengerisprocessedthescreenisalsoupdatedwitha
currentstatusofOKandaPQRstatusofACTIVE.
ENTERSELECTIONNUMBER–Belowisadiscussionoftheselectionsavailable.Toselect,enter
thedesirednumberinthe<>ENTERSELECTIONNUMBERcarats.
1.SAMEREISSUEFORNAME/S/SELECTED–Thenewticketinformationappliestoall
passengersandallpricequoterecords,buttheoldticketinformationisuniquetoeachpassengerand
eachpricequoterecord.
2.DIFFERENTREISSUEFORNAMESELECTED–Thesystemwillretrievetheticketimagefor
thenameselectedanddisplayScreen10or12.InthiscasethePriceQuoteorPriceQuoteRecord
linkedtothispassengerisnotused.
3.RETRIEVE/UPDATE RETAINEDREISSUEFORNAMESELECTED–Whenanameis
selected,eitherScreen10or12displays(dependingonwherethereissuewasbegun).Youcanedit
orupdatethePriceQuoteRecordatthistime.
4.DISPLAYPQSSUMMARY –DisplaysthePriceQuoteSummarydetail.
AftermakingaselectionthenplaceanXbesidethepassengertobeprocessed.
TrainingGuide(missingorbadsnippet) 58 2    StandardPathProcess

65. Youcanonlychooseonepassengeratatime.
CURRENT–Aseachpassengerissuccessfullyprocessedandthetransactionisretainedinthe
passengerrecord,theCurrentcolumnwillbeupdatedwithOK.Otherstatuscodesthatmaybeseenare
FAILEDorthecurrentareamaybeblank.
IfFAILEDappearsinthecurrentcolumn,thatisstatingthatthesystemhasfailedtheselected
transaction.Anerrorwilldisplayontheerrormessagelineofthisscreen.Thesystemwillautomatically
deletetheXinfrontofthatpassengernameonthescreen.
Ifthecurrentcolumnisblankthisindicatesthatnothinghasbeendonetothenameitemduringthis
currenttransaction.
PQR–ThiscolumnisusedtodisplaythecurrentstatusofeachpricequoterecordinthePNR.Valid
statuscodesare:
lACTIVEPricesquoterecordwassuccessfullyretained
lTICKETEDPricesquoterecordhasbeenticketed
lINCOMPLETE Pricesquoterecordwasretainedwithincompleteinformation
lEXPIREDPricesquoterecordtimelimithasexpired
lINACTIVEChangeshavebeenmadetotheflightsegmentsinthePNR
lBLANKNopricequoterecordexistsforthatpassenger
Afterthefinalpassengerisprocessed,endandretrievethepassengerrecord.Addanyapplicablechange
feesandaddcollects.ThePNRwilllooksimilartothefollowingexample:
2.6.7SecondaryScreen-AdditionalFormofPayment(Screen48)
SecondaryScreen–AdditionalFormofPayment(Screen48)
TrainingGuide(missingorbadsnippet) 59 2    StandardPathProcess

66. TheAdditionalFormofPaymentScreen48allowsyoutoprovideadditionaldataabouttheformof
paymentsuchasextendedpaymentandcreditsecurecode(CSC).
ThisscreenrequiresthatyourairlinehaveEnhancedCreditCardDataactivated.Forassistance,contact
Sabre®GlobalCustomerCare.
YoucannavigatetothisscreenbyselectingtheADDTLfieldfromScreen40or41.
Intheavailablefield,entertheinformationaboutthecreditcard.
l*CSplus3or4numericcreditsecurecode.Example:*CS123
l*EPplus1or2numbersformonthsofextendedpayments.Example:*EP6or*EP12
YoucanenterbothCSCandextendedpayments.Example:*CS123*EP06
2.7AdditionalScreens
2.7.1PriceQuoteSummarybyNameNumber(Screen01)
Screen1isadisplayofthePriceQuoteSummarybyNameNumber.Thisisinformationthatmustbe
containedinthepassengerrecordinordertocompleteanexchange.
UsethefollowingformattodisplayScreen01:*PQS
TrainingGuide(missingorbadsnippet) 60 2    StandardPathProcess

67. Thisisnotamaskscreen.Itisadisplayforinformationonly.Thisscreennotonlydisplaystheoriginal
PriceQuoteSummarybutalsoanyretainedreissues.Thevalidsummarycodesforreissuesaredescribed
inthenextsection.
2.7.2RetainedExchangeInformation(Screen02)
TheRetainedExchangeInformation(Screen02)wasdesignedtoalertairportagentsthatanadditional
collectionisdue.Inaddition,thisscreenreflectsthereissuetypecodesofREFUNDandREFUNDCF.
The*PQRSentrydisplaystheRetainedExchangeInformation(Screen02).TheRetainedExchange
Information(Screen02)isadisplayofallnamesinthepassengerrecordthatarelinkedtoanyun-
ticketedretainedtransactions.
TrainingGuide(missingorbadsnippet) 61 2    StandardPathProcess

68. Screen02alsodisplaysinresponsetoaCheck-Inentrywhentheboardingpassinhibitorhasbeen
activatedbyanun-ticketedretainedreissueand/oraPQFBPremark.
ThisactiontoaddremarksinthepricequoterecordsendsaboardingpassinhibittoACS.Thisissimilar
toaddingaPQFchangefeeitemtoaPNR.
2.7.2.1Screen02Explanation
Thescreendisplaysuptofourpassengerlinesatatime,withtheoptiontomoveupordownasrequired.
ThenameisfollowedbyacurrencycodeandanamountintheTKTDIFFcolumn,showingthe
differenceinfarebetweentheoldticketandthenewticket.Thiscanbeanaddcollectorthenewticket.
Azerowillbedisplayedwheneverthereisnodifferenceinfare.Anyapplicablefeesareshown
followingtheticketdifference.Ifnofeesapply,thenN/AshowsintheFEEcolumn.TheTTLDIFF
columndifferencedisplaysthenettotal(faredifferenceandfees)duetobecollected,ortheamountto
berefundedtothepassenger.
Thelineunderthepassengernamecontainstheticketorotherdocumentnumbertobeexchanged,
precededbyaPforpaperticketoranEtoindicateElectronicticketing.Additionalexchangedocuments
arenotshowninthisscreen,butmanybeviewedbydisplayingthePQRdetails.
Theexchangedocumentnumberisfollowedbyashortsummaryidentifyingthereissuetype.The
followingsummarycodesareusedforreissuetypes:
lEXCHEVENEvenExchange
lEXCHCFExchangewithaChangeFee
lEXCHACExchangewithAddCollect
lEXCHCF/ACExchangewithanChangeFeeandAddCollect
lEXCHRFNDExchangewithapartialrefunddue
lINCOMPLETE Retainedreissueisincomplete
ForairlinesusingtheAERproductforinvoluntaryexchanges,therearealsoindicatorsforinvoluntary
rerouteandschedulechangeretainedreissues.
X-EXCH/COMMENTSE-EDIT/REVIEWO-OVERRIDE–Returningtothesecondlineofthemask,
thislineshowstheavailableactionsthatmaybetaken.Enterthedesiredactionindicatorinthecarats<
>infrontofthepassenger’sname(s).Theseactionsareasfollows:
X-EXCH/COMMENTS–Usedtoticketareissueor(forairportagents)toacknowledgetheRetained
Exchangecomments.EnteranXinfrontofthename(s)ofthepassenger(s)tobeticketed.(Airport
agentsmayalsoenteranXtoacknowledgethecommentsandtoturnOFFtheboardingpassinhibitset
bythePQFBPentry.)
E-EDIT/REVIEW–UsedtoaccessaPQR(PriceQuoteRecord)torevieworupdateforthereissue.If
expiredorinactive,thePQRmustbeupdatedbasedonthechangesthatweremadesincethePQRwas
retained.EnteranEintheselectioncolumnnexttothepassengernametoaccessthePQR.
O-OVERRIDE–Usethisoptiontooverridethecurrentstoredchangefee.Afterselectingthisoption,the
InhibitCheck-InOverrideScreen46displaysforyoutodocumentthereasonfortheoverride.The
overrideappearsontheofflineoverridereport.ThePQRremainsactiveandavailabletoticket.
TrainingGuide(missingorbadsnippet) 62 2    StandardPathProcess

69. Multiplepassengersmaybeselectedatthesametimebutonlyoneactioncodecanbeusedatatime.It
isnotpossibletoenteranXtoticketonepassengerandanEtoreviewanotherpassenger’sPQRinthe
sameentry.
Exception:anXcanbeusedtoticketthereissueandtoacknowledgethePQFremarks,sinceXisused
forboththesefunctions.
Theactiontitleonlyappearswhenaticketprinterisassigned.
<>X-SAMEFOPFORALLPSGRS
Usethisfieldifthesameformofpaymentistobeusedforalladditionalcollectionreissuesinthesame
PNR.TheformofpaymentwillbeenteredinScreen40forthefirstpassengerandthensubsequently
assumedfortheremainingpassengers.Thisinformationisignoredbythesystemforanysubsequent
reissueswherenomoneyistobecollectedfromthepassenger.
Whennomoneyisdueforanypassenger,orwhenonlyPQFcommentsarepresentintherecord,this
selectionwillnotappearonthescreen.
2.7.3ExchangeinProgress(Screen29)
Screen29isanerrorresponsetypescreenthatdisplayswhenanexchangeisinprogressandyouexits
thetransactionbyclearingthescreen,ortriestodivideaPNRduringanexchangetransaction.
IfyoutrytoendtransactionontheactivePNRthesecondoptionwillnotdisplaywhenScreen29is
accessed.
2.7.3.1Screen29Explanation
<>RETURNTOTRANSACTIONINPROGRESS
AnXplacedinthisoptionreturnsyoutotheactiveWFRtransaction.Thelastscreenisredisplayedwith
anydatathatwaspreviouslyentered.
<>QUITCURRENTANDBEGINNEWTRANSACTION
AnXplacedinthisoptionwillignoretheWFRtransactioninprogressandbeginanewtransaction.
Oncethisisselecteditisnotpossibletoreturntotheoriginaloption.
<>QUITTRANSACTIONINPROGRESSANDEXIT
TrainingGuide(missingorbadsnippet) 63 2    StandardPathProcess

70. AnXplacedinthisoptionwillignoretheWFRtransaction.NodataissavedbutthePNRisstillactive
andanyPNRchangesmadeareretained
<>RETAINTRANSACTION
AnXplacedinthisoptionwillretainanystepsthathavebeencompletedintheexchangeprocess.
2.7.4InhibitedCheck-inOverride(Screen46)
Screen46allowsyoutooverridetheboardingpassinhibitorwhenanun-ticketedretainedexchange
transactionexistsinthepassengerrecordatthetimeacheck-inentryismade.
TheoverridereasonsthatappearinthisscreencomefromtheMiscellaneousOverrideReasonTable
containedwithineachpartition.
2.7.5BoardingPassInhibitCommentsEntry
Theentrytoaddcommentsandinhibitaboardingpassis:
PQFBP[freetext]
Thefreetextislimitedtoamaximumof31characters.
OtherVariationsofPQFBPentry
Anamenumbermayalsobedesignatedintheentryasfollows:
PQFBP[freetext]#N1.1
Asegmentnumbermaybeusedintheentryifthereismorethanonesegmentintheitineraryasfollows:
PQFBP[freetext]#N1.1#S3
TrainingGuide(missingorbadsnippet) 64 2    StandardPathProcess

71. FastPathProcess 3
3.1AccessFastPathScreens
FastPath(WFRF)takesadvantageofshortcutsintheAutomatedExchangescreens.IftheVCRand
newitineraryqualifyforFastPathprocessing(simpleexchange),theAutomatedExchangeprocess
bypassesintermediatescreensandgoesdirectlytotheComparisonSummaryscreen(Screen30).
UseFastPathwhentheexchangeinvolves:
lSimpleexchanges
lTotallyunusedorpartiallyusede-ticketordisplayablepaperticket
lIfyouarenotsure,goaheadandtryFastPath.Ifitdoesnotqualify,thesystemwilleithertakeyou
intotheStandardPathscreensautomatically,ordependingonyourinternalsettingsitmaydisplayan
errorresponseINVALIDENTRY.Ifthelatter,youcanchangetotheStandardPath.
3.1.1AutomatedExchange-WFRF
YouaccesstheFastPathscreensforAutomatedExchangesbythefollowingentry:
WFRFToaccesstheAutomatedExchangeprocesswhentheVCRwaspreviouslydisplayed.
WFRF8881719205913ToaccesstheAutomatedExchangeprocesswhentheVCRwasnotdisplayed.
3.1.2AutomatedRefund-WFRRF
YouaccesstheFastPathforAutomatedRefundsbythefollowingentries:
WFRRFAutomatedRefundentryusedwhentheVCRhasbeenpreviouslydisplayed.
WFRRF8881719205913 AutomatedrefundentrywhentheVCRhasnotbeendisplayed.
TheRefundFastPathgenerallybypassesstep1andstep2screens.ThefollowingistheRefundFast
Pathresponse,basedontypeofticketyouarerefunding:
TicketType FastPathResponse
DatabaseElectronicticket,totallyunused
orpartiallyused
ComparisonSummary(Screen30)
DatabasePaperticket,totallyunusedor
partiallyused
DatabaseTicket–ItineraryInfo(Screen10)
DatabaseElectronicticketwhentaxes
needtobeverified
TaxCalculationScreen(Screen23)
TrainingGuide(missingorbadsnippet) 65 3    FastPathProcess

72. TicketType FastPathResponse
DatabaseElectronicTicket,
partiallyusedandpricingfailed
ItineraryCalculationfromPointofOrigin(Screen20)
Database,PaperorElectronicticket
(whencouponstatusallows),
or
Non-Databasedocument,
totallyunusedorpartiallyused
Non-DatabaseDocument(Screen12)
You’llfindademonstrationofthetypicalscreensyouseewhenusingtheFastPathmethodinModules
2and3oftheAutomatedExchangeandRefundtrainingdocuments.
TrainingGuide(missingorbadsnippet) 66 3    FastPathProcess

73. AutomatedExchangeandRefund4
TocompletetrainingonAutomatedExchangesandRefunds,continuewiththefollowingtraining
modules:
lModule2:AutomatedExchangeTrainingScenarios
lModule3:AutomatedRefundTrainingScenarios
ThereyouwillbeabletoseehowtheAutomatedExchangeandRefundscreensworktogetherto
completevariousexchangeandrefundtransactions.
TrainingGuide(missingorbadsnippet) 67 4    AutomatedExchangeandRefund