Salesforce Experience Cloud VS Community Cloud.pdf

Salesforce Experience Cloud, formerly known as Community Cloud, is a platform that allows businesses to create branded online communities and digital experiences for customers, partners, and employees. Launched in 2010 as Chatter, it evolved into a full-fledged product site named Community Cloud in 2014. This platform offered functionalities to build portals, websites, and knowledge centers. In 2021, reflecting its expanded capabilities, Salesforce renamed it Experience Cloud.

1. SALESFORCE
EXPERIENCE CLOUD
VS
COMMUNITY CLOUD
www.cloudmetic.com

2. INTRODUCTION
The most common question asked is if Experience Cloud from
Salesforce is the same as Salesforce Community Cloud. In short,
yes, both of them are the same. In 2010, Salesforce launched a
brand-new product for efficient collaboration. The platform is
known as “Chatter”.
Only four years later, the company created a full-fledged product
site – Community Cloud. It housed functionality to build portals
(Salesforce Portals). It also helps to build websites, and
knowledge centres, which already include Chatter.

3. KEY SALESFORCE EXPERIENCE
CLOUD FEATURES
According to the Salesforce report, Experience Cloud can
increase customer satisfaction by 32%. Besides that, this
product suite helps:
Resolve support tickets quicker,1.
Better understand and manage customer communities,2.
Increase onsite user engagement.3.
All this can be achieved with an all-inclusive Experience
Cloud functionality.
The key features that you can find within it are-

4. 1. DIGITAL EXPERIENCE MANAGEMENT
This feature set allows for creating individually customised
user experiences. It uses CRM data to power specific
workflows and information from any source. Salesforce
Consulting is also important. It allows you to design, operate,
and integrate Salesforce systems. It will help to enable
efficiencies in key areas of the business.
2. KNOWLEDGE BASE
Salesforce Experience Cloud enables the creation of a unified
knowledge depository. It publishes articles for customers and
agents.

5. 3. HIGH LEVEL OF SECURITY
The Salesforce Experience Cloud architecture offers the
highest level of security. It controls client and user roles. It
also looks over administrative rights and data-sharing models.
Besides, you will be able to see real-time platform
performance and health information.
4. CASE MANAGEMENT
This product module streamlines placing and management. It
also supports the entire case lifecycle from a single system.
This positively reflects on improving partner and customer
productivity.

6. With the Salesforce-powered Experience Cloud, you can guide your customers
step by step through any business process. Lightning Flow Automation will
save time on boarding, recruiting, and task automation.
5. LIGHTNING FLOW AUTOMATION5. LIGHTNING FLOW AUTOMATION
The whole Salesforce ecosystem places a high focus on data
protection. Experience Cloud enables the creation of roles. It permits
sets that determine which users have access to which data. It
streamlines the sharing of documents with customers and partners. It
also facilitates collaboration between them.
6. ROLES AND ADVANCED SHARING6. ROLES AND ADVANCED SHARING

7. Experience Builder can help revamp the entire design of the
portals. It will build a new digital experience using pre-built
or custom components.
7. EXPERIENCE BUILDER
Experience Workspaces help you centralise the experience
management. It will also help you with moderation, content
management, and administration.
8. EXPERIENCE WORKSPACES

8. CONTACT USCONTACT US
THANK YOU
Phone number
[phone]
Email Address
[email protected]
Website
www.cloudmetic.com
Office Address
3 Rockaway St, New Rochelle,
New York 10801 United States