SAN SFE Features

SANeForce provides SFE, SFA, CRM, CLM services for pharmaceutical, FMCG and healthcare organizations, our services provides data to access the salesforce performance with regard to attendance complete analyses, sample, input, expenses, sales, and period. Field force can now submit their daily activity, monthly activity, and market feedback to the corporate office through our various tools available on desktop,
mobile, and tablets.

1. Introductionbegin here…
Get linked with a world of infinite opportunities

2. Page 2
unlimited
Division of SAN MEDIA Limited
10+ Countries
.
150+ Team size
60,000+ Users
Providing SFE Services to pharmaceuticals, FMCG and
Healthcare
SANeForce
San Media Limited was incorporated in the year 1992. It is a Public Limited company with its
headquarters located in India.
P h a r m aS F E S e r v i c e s
Division of SAN Media Ltd

3. Page 3
unlimited
Our SAN SFE Services Features
Pharmaceuticals, FMCG and Healthcare organization have successfully implemented SFE to seamlessly
connect and empower their field force. Field force can sow submit their field activity, Monthly Activity and
market feedback to the corporate office from their desktop or mobile devices on the go
FLOW CHARTS

4. Page 4
unlimited
Plan and Report
TP, DCR,
Expenses on
Mobile App.
GEO Fencing
Preventing MR
From Deviating
the Tour Plan
Marketing Campaign
Design, Execute
campaign and capture
engagement data.
Sales Data Capture
Instantly Upload
Primary &
Secondary sales
Analytics
Based on the DCR,
all the Reports &
Dashboards will be
Generated.
SANeForce Features

5. Page 5
unlimited
Digital Promotion
** Medical Care
Closed Loop Marketing
Message and Notifications
E-learning
E-detailing
Create courses and other training program,
assign employees, manage questionnaire
and get feedback.
Uniform and effective promotion
of the products
Real Time Internal communication
announcement
Closing the loop by capturing the feedback
And the impact of the marketing efforts of the
Fieldforce

6. Page 6
unlimited
Our Key Advantages
Dashboards with Marketing and Sales KPI
Functional MIS Reports
KPI Scorecard
De-Duplication of Doctors
Control & Alert system
User Friendly & Swift access
CLM(eDetailing)
Mobile App (Offline)
Location & Geo Fencing
BI & Territory Profitability
Automatic Expense statement
eLearning & Payroll
Sample & Input Analysis 100% Customized to suit your needs
Multiple support Via Whatsapp, Live chat, IVR SupportRCPA & Customer Business

7. Page 7
unlimited
SAN SFE Implementation
01
Masters Data Upload 03
02
Functional Discussion
Client needs to provide us with the Doctors,
Chemist and Stockist details along with the
Product details.
SANeFORCE Collaborates With Its Clients To Jointly
Develop An Implementation Project Plan. This Plan
Includes Details On How & When The Data Will Be Migrated
into the system with companies tailored requirements.
Implementation
Our Service Team Ensures You Are
Supported Well After The Implementation
And Continually Developing New
Benefits Upon enhancing the product
with new modules. This Will Help
Improve Your Productivity.

8. Page 8
unlimited
SANeForce Training
04
Our Technical executives will directly
train your field force for initial
activities such as TP, DCR, GEO
Fencing etc.
Training to Field Force
06
SAN SFE Training Services will
train and mentor your staff to
ensure they have the
knowledge and skills to
properly use, sustain, and
evolve your deployed solution
Result
05
Admin Training can be given either
Online/Direct training to Monitor the
Field Activities, sample/input Upload,
Secondary sales, expense statement etc.
Training to Admin

9. unlimited
Page 9
Mobile App
Both online and offline reporting
Reporting on-the-go
Track precise location
Dashboard based on controls
Alerts and Notifications
Compatible with iOS and Android

10. unlimited
Page 10
SAN CLM
•Redefine interaction with physician
•Qualitative interaction for decision making
•Uniform & Effective Promotion of your Product
•Analyze out-turn of Marketing Strategies
•Multi-Channel Marketing tool

11. Page 11
unlimited
SANeForce MIS Reports
Visibility of Key Performance Indicators help corrective actions and informed
decisions. Reports can be generated automatically based on DCR.

12. Page 12
unlimited
SANeForce MIS Reports
MIS Reports
Manager Analysis
Target Fixation
Field Force
Analysis
Field Force Activities
Single Analysis
Sample/Input
HQ Coverage Analysis
Coverage Analysis
Joint work Analysis
Productwise
View
Target vsSales
DCR Analysis
Product wise call feedback
POB wise
Work Hygiene Report
Missed call report
Doctor Analysis
Rep VS Manager
Review Report
Sample issued-Field force wise
Input Issued-Field force wise
Input issued-at a Glance
Visit Analysis
Sample RX quantity
Assessment Report
Functional Reports
Performanceandoperationsoffieldactivities
donebymedicalrepscanbeviewedinreal-
timethroughMISReports,analytics,reports,
notificationsandalerts,onmobiledevicesby
managerstotakeinstantcorrectiveaction.

13. Page 13
unlimited
MIS Reports
Stock & Sales Consolidated
Manager wise
stock & Sales
HQ stockiest wise
(Sale & CB)
Product Exposure ReportsSecondary sales Reports
Mode wise
Product HQ Wise(sales)
Product HQ(Sale & CB)
Free All Modules
Product state wise(sale)
subdivision wise
(Sale & CB)
Brand wise( sale & CB)
Product-Stock & sale
Product wise stock
(All sale & CB)
Sales Comparison
Product stockistwise
(Sale & CB)
Primary Vs Secondary
Product Exposure
Analysis
Specialty/ Category wise
Specialty/ Category Visit
wise
Listed Doctor
Product wise visit
Priority wise

14. Page 14
unlimited
MIS Reports
Delayed Cat /Class /Spec /Listed Dr wise Based on Mode-wise
Status Reports Visit Details Reports
Leave-Active Field Force
Leave-Periodically
Mail
Circular Mail
Date wise
Doctor wise Periodically
Call Feedback wise
Fixation wise[By Visit]
At a Glance
Manager-Visit [Vacant HQ]
Chemist & Unlisted Doctors
Territory wise listed doctor visit

15. Page 15
unlimited
MIS Reports
Exception Reports RCPA Analysis Campaign
Miscellaneous Reports
Tour Plan-Base level
Tour plan-Manager Level
Expense Approval
Expense
Consolidated View
At a Glance KPI consolidated view
KPI Score cardPOB Wise
Campaign View
Campaign Status
Campaign Analysis
Exception Reports
Product Detailed
Duration
Time Spent
Consolidated
Time allocation
Reports
Breakeven Report
Discipline coverage
CLM Dashboards/Reports

16. Page 16
unlimited
SAN eForce Dashboards
SANeForce
Dashboards
Marketing
Dashboards
Sales Analysis
Dashboards
Admin
Dashboards
Field Activity
Dashboards
Priority promotions
Brand Exposure
Product Exposure
Product wise primary sales
State wise sales
Primary vs. secondary sales
Campaign Analysis
Target Vs Primary sales
Consolidated Sales SFE
Missed calls
Field Working Days
Call Adherence, Call Average
Coverage
Note: We can generate Dashboards and MIS Reports as per customer requirements
CLM
Dashboards

17. 17
SANeFORCEeDetailing
The use of Electronic, interactive media to
facilitate sales presentations to Doctors
PLANNING
Focus on Detailing through Tablets, Because
both eDetailingand traditional face to face
detailing have the most positive effects in
sales
PRESENTATION
New interactive technologies make the
presentations more attractive by multiple
presentation forms to boost your sales and
Marketing.
MARKETING

18. unlimited
Page 18
iOS e-Detailing
Digitize Your Product using our e-Detailing
Think Smart
Uniform and effective
promotion of your
products
Think Strategic
Detailing can be
generated into report
automatically
Think Creative
Photo capture and
Voice recording
facilities available
Think Economically
Printing charges can
be saved

19. 19
Growing skills and motivation
Product Knowledge
Control over communication with
Structured dialogue
Communication
Present your content in HTML,PDF,etc.
Multiple Presentation Formats
Both Android and iOS.
Supportive to
95% Very Good Presentations
Presentations
92% Good Overview of the Topic
Topic
90% faster to obtain information
Information
100% Easy to use and Navigate
User Friendly
Our Customers About our eDetailing

20. Page 20
unlimited
SAN CLM Screenshots

21. CLM Home Page
Can Customise the dashboards
In the home screen as per the
requirements
Field Force can create the
Presentation on the go even in
front of The doctors chamber
Detailing to the doctors can
Be gerenerated into reports/
Dashboards automatically
Screen assessing rights available,
From HO, You can assign the
Reports, which needs to be seen
From the field force in iPad

22. Master List Downloader
Field Force can download the
Masters list of Doctors, chemist
in their respective tablet devices,
If they got the Approval from the
Managers/admin.

23. TP Entry
Helps you to submit the Tour
Plan for a month and entire year
Including workflow and approvals
With option to create, edit and
modify below details
•Patch Plan
•Standard Tour Plan
•Monthly Tour plan
•Workflows & Approvals

24. Precall Analysis
Field force can able to know
The Previous activities with the
selected doctor such as
•Last visit date
•Products
•Inputs
•Remarks
•Feedback

25. Leave Management
This Module provides the
feature to apply for leaves and
approve the same based on
the workflow, this contains
details like
•Leave Accounts
•Leave applications with balance
•Authorization
•Workflow

26. E-Learning
Quiz will improve the field force product Knowledge.
Our E-Learning solutions for employees where have
an option like,
•Create course
•Upload files & documents to course list
•Create questionnaire and online exam
•Create class, Manage exam and getting feedback
•Marks will be checked automatically and will get
updated to the respective user login

27. •Create your Own Presentation from Internet and publish on the app.
•Highlight, Mark, undo, save & Email the product content directly to the customers[Docters].
•Like dislike option is available, which in turn helps the HO to make a good strategical Marketing
•Group detailing in a single call
•Multiple product slide selection in one presentation
•Jump to any brand or slide in few clicks
•Speciality wise content display.

28. •Product wise feedback
•Brand wise feedback
•Additional calls[Group Detailing]
•Joint work Analysis
•Sample and Input Management
•Doctors Digital Signature
•Marketing feedback and Impact
•Brand detailing duration
•Product detailing duuration

29. Feedback Analysis
•Detailing Feedback based on Dr Brand Matrix Priority wise
•Detailing Feedback based on Specalitywise
•Detailing Feedback based on Therapeutics wise
•Can send the Product Content to the doctors on a single click
•Auto Sync of ofPictures, Video, PDF & HTML
•Like & Dislike which plays a major role in strategic marketing
•Uploading of detailing content from the Marketing Team
•Offline & Auto Sync Detailing
•No of Seconds & Minutes Detailed against the Brand & Pictures
•Single Minute is NOT wasted infrontof Dr, so Dr attention is NOT diverted
from your detailing.

30. RCPA
•Ready Reckoner for
competitor details.
•Record Competitor product
at doctor level with mapped
chemist.
•Gather more information
about competitor
knowledge.
•Add local competitor via
Field Force to capture
Geographical
variances.
•Easy Accessibility via
Mobile Devices.

31. Page 31
unlimited
Marketing Dashboards and Feedback Analysis

32. Admin Dashboards

35. 35
Potential Features
False Reporting is not possible,
No Need of Location Tracking
Reports(Dashboard)
can be generated
based on DCR
Regular Data Backup and
Encrypted Data Security and
Firewall
Both Online and Offline
Reporting
Infographic
High Security
Reporting
Geo Fencing

36. 36
eDetailing Success
Baseman
3
2
1
Interaction
Connection
Relation
Genuine Interaction between Medical
Rep and Doctors
Relation
Strong Business connections between Medical
Rep and Doctors, So that they can continue
their Respective bussiness for long term
Connection
Building Sustainable Relationship Between
Medical Reps and Doctors
Interaction

37. 37
Our Services
Support Forms The Backbone Of Automation. At SANeFORCE With
Every Delivery, We Provide The Customer With Customer Portal. It
Is An Online Support Where You Can Simply Raise A Ticket &We
Promise To Revert &Attend The Query Within 2 Hours.
Standard Support
Our professional services team makes sure your solution is
deployed efficiently and that your users are equipped with
industry best practices for quick adoption.
Easier implementations
Our team of experts gets you up and running quickly so you
start reaping the benefits sooner.
Quicker return on investment
Our transformation consulting team helps you discover and
tailor a solution that’s exactly right for your business.
Tailored solutions
01
02
03
04

38. Page 38
unlimited
SANeForce Pharma Inbuilt consultant services
HIERARCHY CHARTS
050401 02 03
Whenyou’remakingasignificanttechnology
investment,it’simportantthatyou’reconfidentyou
havetherightteaminplacetosupportit.That’s
whereSANSFEConsultingServicescomesin.
Ourdeeplyexperiencedconsultantscanhelpwith
everyaspectofyoursolution—program
management,applicationconfiguration,sampling
expertise,dataintegrationormigration–andour
obsessiveattentiontodetailandprocesswillensure
youhaveascalable,successfulsolutionontime.

39. Page 39
unlimited
88%
86%
Transformation consulting
24% 23%
38%
40%
50%
48%
63% 62%
68%
BUSINESS PROCESS CONSULTING
TECHNOLOGY STRATEGY CONSULTING
BUSINESS PROCESS CONSULTING
01
02
03
We’llhelpyouassesswhereyouarecurrently
inyourtechnologyanddevelopactionable
roadmapstogetyouwhereyouneedtobe,all
whilemakingsuretostayinalignmentwith
ever-changingbusinessneeds.
We’llhelpyoucreatenewbusiness
processestoenhanceyour
multichanneloutreachactivities.
We’llprovidestrategicguidance
includingindustrybestpractices,SOP
guidelines,andbothbeforeandafter
aSANSFEproductimplementation
tomakesureyou’resetupforlong-
termsuccess.

40. Page 40
unlimited
Support Mechanism
Live Chat Whatsapp
support
Email
Support
Support forms the backbone of automation. At SANeFORCE with every delivery,
We provide the customer with customer portal. It is an online support system where you can simply raise
a ticket & We assure to revert & attend the query within 2 Hours. Also we are providing our services
with Live chat, Whatsapp, Email and Phone support so the Field Force can contact us any time.

41. Page 41
unlimited
Security Mechanism
DATABASE SECURITY
Firewall Security
Thedatabasesecuritymeasuresimplementedinthe
applicationincludefirewallprotection,
SQLserverauthentication,auditing,encryptionand
databasebackup.
The below mentioned firewall is used
for protecting the application environment
Cisco ASA 5510
The application uses Form authentication
technique to authenticate the users. Forms
authentication lets you to authenticate users by
using your own code and then maintain an
authentication token in a cookie or in the page
URL. The application also uses role based
authorization techniques to authorize and allow
users to their respective views based on the
roles defined in the database.
The application also encompasses defense
strategies that protects it from other security
threats like SQL injection, Cross site scripting
and Invalidated Redirects and Forwards.
APPLICATION SECURITY

42. Page 42
unlimited
Physical Security
Strictly controlled access ensures that the
data centers we use count among the most
secure facilities in the industry.
Controlled access
Security of your business-critical data and
systems is our primary concern.
Industry standards and certifications.
Our data centers are certified in accordance with
the following standards:
•ISO 27001:2005
•ISO 9001:2008
•ISO 14001
•OHSAS 18001
CCTV

43. 43
Impact on sales needs more than just interactive business
relationship between Medical Reps and Doctors.
The key functions in terms of future development will revolve
around interaction and user control and tools for engagement
will become even more important than they are today
Future of eDetailing:
Thank You
eDetailing: