Sbi case study presentation

this presentation is based on to study the impact of Digitization and Automation stratagem with special reference to State Bank of India, collectively made by Km. Priyanka Rawat and Shubham Chugh

1. To Study The Impact Of Digitalization And Automation Stratagem With Special Reference To State Bank Of India Presented by: Shubham chugh 19mbf5001 Km . Priyanka 19mbf5022

2. 2 Abstract… The banking sector plays a very important and prominent role in every one’s life weather there is Business Man, Partnership firm, Limited Liability Partnership or whether an individual. In this paper we are discussing about the digitization and automation which has been seen in the State Bank of India from the past ten years starting from 2009 to 2019 and also by predicting the future trend in technological and digitization process for the consumers with respect to various products which are been offered and along with this, the Turnaround Time. This paper also discusses how this technological advancement is affecting the impact of finance and banking sector i.e. weather in positive way or in negative sense. Not only this, this research also includes the analysis of Key Business Drivers which are been used in the State Bank of India and also discussed about what all were the cases which had been settled by Banking ombudsmen based on the consumer satisfaction from the period of ten years ranging from 2009 to 2019. This paper will principally be the foundation of the secondary source of data collection.

3. Introduction.. 3 SBI is one of the largest and one of the oldest banks of Indian Economy and having highest number of total assets as compared to any other bank weather it is public or private banks which are there in Indian Economy. Through this paper we would like to express the transformation in the automation and digitization process from the past ten years, what are the digitalization and technological advancement which have taken place in this time frame and also what is the Turnaround Time of the services been offered by the bank to its customers also the role of ombudsmen and how it is able to solve the general consumer problems or grievances

4. 4 Objectives…

5. Research Methodology… 5 In this paper we have deeply discussed about the State Bank of India and its various services and advancement in technology which has taken place in the past years and the level of Banking ombudsmen also the key business drivers of SBI bank. The below are the key digital payment products which are been used by the state bank of India from the period of time YONO Aadhar pay Pos Terminals Mobile BANKING SBI Buddy Debit & Pre-paid cards UPI Bharat QR These all above are the sources which are been used by the SBI bank, and in present time where Corona (CoVID-19) is making a huge problem for the life’s of individuals, the SBI bank is purely working through YONO (You only need one) one app for everything.

6. 6 Timelines For conveyance Credit choices All loans at semi-urban and rural areas are The banking concern of Bharat (RBI) has issued a circular dated Gregorian calendar month twenty, 2019, on the harmonization of turn Time (TAT) and client compensation just in case of failing transactions. The penalty should be paid on a per day basis for delaying the credit of cash into the customer's account

7. The Various Key Business Drivers been used by the SBI bank… 7

8. Banking Ombudsmen… 8 2000 4000 6000 8000 10000 DEPOSIT ACCOUNT LOANS AND ADVANCES Credit Card LEVY OF CHARGES WITHOUT PRIOR NOTICE PARA-BANKING NON OBSERVANCE OF FAIR PRACTICES CODE DSA & RECOVERY AGENTS OTHERS Complaints in SBI (2017 - 2018) The twenty one of the offices of the whole SBI banking examiner received were about 1, 63, 590 complaints in financial year 2017-18 and marking it to a rise of “24.9 percent” over the preceding financial year

9. Conclusion.. 9 From the paper we conclude that, SBI Bank, which is one of the largest bank of India, has adopted various technological advancement, as with the help of YONO, a customer can from anywhere operate his/her banking transactions. The banking ombudsmen also plays a very crucial role in fulfilling the consumer’s demand over a period of time, not only this the key drivers also are an another importance to the bank for their smooth working of the banking operations. The bank has to work on the procedures and methods to reduce the grievances.

10. 10 THE TEAM August Bergquist Manager Victoria Lindqvist Owner Allan Matson Key employee Thank You