Seating the Guest Module 2 Week 3 & 4.pptx

Quarter 2 Lesson in JHS TLE Specialization

1. Seating the Guest Module 2 Week 3 & 4

2. SEAT THE GUEST The following skills and knowledge shall be the focus of this module: Escort and seat guests according to table allocations Utilize tables according to the number of party Seat the guest evenly among stations to control the traffic flow of guest in the dining room Open cloth napkins for the guest when applicable Serve water according to the standards of the food service facility

3. Escorting and Seating Guest After you have recognized the arrival of the guest and have welcomed and greeted properly, you have to escort them to their table.

4. Tips on Seating Guests

5. The manner on how customers are seated should contribute on making favorable impressions. Courtesy and care should always be present. Different seating arrangement should be made for different types of guests. Considerations should be given to, Customers who prefer smoking or non-smoking areas Customers with small children Customers with special physical needs Customers with communication difficulties

6. From the reception area, lead the guests to their table. As a receptionist, show the way with open hands and at the same time say, “This way please Mr./Miss (name of guest.” As you escort them, you may walk side by side with the guests, or at a short distance in front of them, at a comfortable pace . Be considerate of elderly or handicapped guest when leading the way as the pacing must not too quick.

7. If the guest did not make any reservation, the receptionist should ask how many they are in the party . If there is still a vacant table to accommodate them, you have to lead them to the table.

8. As a receptionist or Maitre D’ Hotel, you have to consider the following when assigning table or seats to customers; First, accommodate the guests’ preferences (e.g. smoking or non-smoking, bar, garden, among others) whenever possible. If not possible, apologize and offer what is available Consider the expected number of guests in the party and assign them where they have enough space to sit on

9. As a receptionist or Maitre D’ Hotel, you have to consider the following when assigning table or seats to customers; For groups with kids, position them in the corner or wall side. Offer cushions or booster seats. For couples, assist them to the seats with the best view. Special care must be given to persons with mobility difficulties. A guest that has trouble walking (e.g. senior citizen or one who has a limp) should be given a seat as close to the hostess station as possible. Offer assistance without overbearing and avoid drawing unnecessary attention to them.

10. As a receptionist or Maitre D’ Hotel, you have to consider the following when assigning table or seats to customers; Ladies must always be seated first, and against the wall (if any). Pull out the chairs for them if they let you. This is a nice “old school” gesture that is often forgotten. Push the chairs gently after they are seated For groups where there is a host or hostess, or where there are assigned seats for the guest, it is customary to seat the host/hostess last.

11. Tips on Seating the Guest Avoid the use of a four-seat table for one or two people unless there are no other tables available and obviously no smaller table will be available soon Loud, noisy parties may be placed in private rooms or towards the back of the dining room to avoid disturbing the guest Elderly or handicapped persons may wish to be near the entrance of the room to avoid a long walk Young couples prefer quiet corners with good view.

12. Tips on Seating the Guest Place well-dressed parties at the center of the dining area so they can be an asset to the restaurant Should the guest request for a specific location, try to accommodate him/her In seating the guests, assists first the ladies, then the gentlemen, and the hosts/hostess last. In case there are children in the group, they should be assisted first. Help the guest by pulling back the chair when they are about to sit.

13. Activity 2.2 – The Restaurant’s Receptionist Direction: Portray the scenario below. You will be group into 3.

14. Scenario #1: You will be going to portray as the Restaurant’s Receptionist. You will be going to escort a couple. As a receptionist, you will be going to perform your task in seating your guests to their table and introduced the captain waiter/waiter to them. Criteria Excellent (5 pts.) Very Satisfactory (3 pts.) Satisfactory (2 pts.) Needs Improvement (1 pts.) Total 1. Escort and seat guests according to table allocation.           2. Utilize tables according to the number of party or person.           3. Details of reservations are checked base on Seat guests evenly among stations to control traffic flow of guests in the dining room.           4. Open cloth napkins for the guests when applicable.           5. Serve water according to the standards of the food service facility.           6. Serving bread according to the standards          

15. What I can Do Write a spiel following the situation below, apply what you have learned, and put your spiel in a bond paper or colored paper . Let’s see how you’ll deal with the given scenario.

16. There is a family composed of 6 members, 2 elders, a couple, a toddler and a 1 year old baby. They don’t have any reservation, and the dining area is full at this moment. As soon as the table is available, the couple doesn’t like the table. As a receptionist/waiter what will you do? Criteria Excellent (5 pts.) Very Satisfactory (3 pts.) Satisfactory (2 pts.) Needs Improvement (1 pts.) Total 1. Escort and seat guests according to table allocation.           2. Utilize tables according to the number of party or person.           3. Details of reservations are checked base on Seat guests evenly among stations to control traffic flow of guests in the dining room           4. Open cloth napkins for the guests when applicable.           5. Serve water according to the standards of the food service facility.           6. Serving bread according to the standards          

17. Are There Any Questions? Or Queries?

18. ACTIVITY 1 SEATING ETIQUETTE

19. Thank You & God Bless Try to make difference and help make the world a better place to live in. Ma’am Jessica