security issues in retailing.pptx

Retail management

1. security issues in retailing

2. Security issues in retailing security assumes paramount importance in retailing Internationalization, Varied cultures , HRM growth of various retailing formats stocking a range of categories across smaller sized-high value items large data generation which needs to be to secured by a sound Information Technology (IT) back-end infrastructure so as to provide real time information

3. external security Layout should be properly designed which is easy for the administration/security staff 24/7 stores or stores working for long hours-cabs Parking lots especially the underground must have closed circuit cameras, electronic security tags compulsory physical checking of shoppers Proper illumination

4. Internal security: in-store security basically for preventing Instances of shop-lifting, thefts and pilferage resulting in commercial loses to the retailer. twin advantage of controlling consumer oriented as well store driven thefts

5. Appropriate planning of Store design Small and theft prone items should never be kept near entrances. possible customers should be allowed to carry only one or two items for trial All staff must make it mandatory to leave the store only after having their bags checked at the exit by an senior. The layout should be that the staff gets a full view of an aisle or section of the store from a single point The security room or surveillance room must be located close to the entrance so as to take immediate action in case of any problem The check-out counters may be placed in such locations so as to enable the cashiers to act as a second line of security for each of checking out customer well-illuminated after closing to ensure high visibility and increase the likelihood of intruders being noticed.

6. Employee training and screening: Compulsory pre employment screening good training and greater sense of ownership with transparent rewards and appraisal system can go a long way in reducing thefts Technology driven measure Bar coding Electronic article surveillance Electronic shelf labels (warehousing) CCTVs(Closed Circuit Televisions

7. As per surveys 43% of store pilferage/shrinkage occurs on account of employee theft 30% due to shop lifting and remaining on account of mistakes and inaccurate record management.

8. Planning for theft

9. Product Focused planning Product presentation should be realistic, as customers want to experience the product Use the features of the product to help secure it. For example, use the product’s power cord to anchor the machine to the merchandiser.

10. Bottle Cap Liquor Security easy to use and effective method to help reduce shoplifting and theft or your liquor bottles on display. Caps are fitted with a simple twist and removed single handed on a conventional magnetic detacher.

11. Visibility from multiple sides may dictate certain materials like clear vacuum form cases. For example, Lego used a vacuum form case to display a fully assembled toy that is sold as individual building blocks in a box

12. High Security Hooks Used in Display of hang and sell merchandise authorized personnel has access to these hooks.

13. Security mirrors convex mirrors having maximum visibility in hidden spots of your store at a glace Helps enhance the level of customer service/ instore experience just by looking if the customer needs assistance. 20% brighter than glass mirrors

14. Cable Coat Lock System Discreet security cables can be used on handbags and jackets. Heavy-gauge steel cable coat lock box with U-bolt attachment

15. Smokie Domes put a CCTV camera inside it or leave it empty – shoplifters won’t know which domes are live.

16. Cabinet and Door Alarm – Magnetic Alarm Guard Alarm sounds when door is opened

17. Double Lock Cash Drop Box Double Lock key system which requires two keys to open . One for the manager keeps cash is in the cash box, authorised personnel should be taking it out.

18. Hardware focused planning Locks programmable radio frequency (RF) card is a solution that can replace traditional locks. one key code or multiple key codes

19. Cabinet and Door Lock – with RFID key card Electronic locking mechanism is attached to the inside or rear of a cabinet or drawer and opened with the RFID Key Card. Easy to program the lock with the programming card. No PC or software required Locking mechanism RFID Key Card

20. Doors and cabinets: Glass vs. plastic Sliding vs. roll-top doors

21. Tethers: satisfies the objective of allowing customers to touch and try before they buy. Retractable tethers allows the shopper to handle a product within a specified distance and return product to its original position Tethers can be alarmed or unalarmed Used in displaying mobile phones, digital cameras, iPods, mp3 players, tablet devices

22. Tags n Alarm: wired alarm or flashing sensor that is triggered when someone tries to remove displayed product Magnetic Electronic Article Surveillance tags applied to product and work in conjunction with store entry security systems. Integrated systems that allow central monitoring

23. Cctv

24. Low profile shelving: Retailers who redesign their stores to utilize shelving i.e 60 inches or less have lesser shoplifters as lower height facilitates natural surveillance

25. 3 data security Should be implemented at both store-level and head-office level security Access level by user Recovery management Payment gate-ways encryption standards Periodic security audits certified Quality assessment auditors like PwC, Ernst and Young, Deloitte Consultancy

26. Implement a robust intrusion prevention solution (IPS): To defend networks against SQL injection attacks, Web exploit kits and down-loader Trojans, retailers should implement an intrusion prevention solution (IPS) with counter-measures that can detect and block current and emerging cyber attacks. Implement a Web application firewall: To help prevent Web applications from infiltration, retailers should employ a security expert to con- tinuously maintain and monitor firewalls. • Monitor servers and security devices 24x7x365: Retailers should monitor servers and security devices, such as firewalls, IDS/IPS, and host antivirus, at all times to identify and remedi -ate security issues in real time. Apply timely and actionable intelligence: Retailers should always have current, actionable intelligence about the latest threats and the IP addresses associated with them so their secu-rity team can spot any infection inside their network attempting to communicate valuable data to hackers.