Service attitude fish

Service Attitude!

1. FEELING GOOD BEHAVIOUR

2. TELL the … Water Melon Story

3. A vendor was selling water melon Large ones for Rs.10 , Medium ones for Rs.8 and Small ones for Rs.6 A girl had only Rs.2 and came to the vendor. The vendor said that for Rs.2 she would get a tiny water melon that was growing in the field. She says she would buy it and gives him the Rs.2 and said she will come back for the water melon after 2 months. By then the tiny water melon would have grown in size. REMEMBER

4. COVERAGE Service Attitude RAA Concept

5. Learning Needs Strive for Excellent Service Attitude RAA Concept for Achievement

6. A How can you Develop Great Service Attitude ? TTITUDE List Down Your Answers

7. A REMEMBER PARCH TTITUDE

8. A SUBSCRIBE . . . RATER TTITUDE

9. A GOOD . . . Listening Acumen TTITUDE

10. A RIGHT . . . Communication Cue TTITUDE

11. A CONDUCT . . . Fine Decorum TTITUDE

12. A CARRIAGE . . . Good Deportment TTITUDE

13. Actions A T T I T U D E Expectations Beliefs Values TTITUDE PERSONALITY A

14. A Great Service Attitude

15. At Corporate level To enable the individuals to focus : Service Philosophy Business Goals Direction from the TOP …

16. To Facilitate Performance To be in place Functional Specific and Clear SYSTEM & SUPPORT …

17. Responsibilities clearly defined For conformation by the Individuals Required Skills Behavioural Level ROLE CLARITY …

18. RAA Concept

19. Take Responsibilities as Individuals ACT OF FULFILLMENT … R

20. Respect the Authority extended to you ACT OF FULFILLMENT … A

21. Be Accountable for your actions ACT OF FULFILLMENT … A

22. The FISH Story VIDEO …

23. 1. Choose Your Attitude 2. Play 3. Make Their Day 4. Be Present / Be There 4 Cornerstones of Fish!

24. 1. Play is synonymous with work It’s about having fun, enjoying yourself, being spontaneous and creative Life is too short to spend it frowning… and FISH! brings a smile to your face !

25. 2. Make Their Day It’s about doing something special For your customers and co-workers When you make someone’s day you have given them a special gift they won’t soon forget It feels good to give it

26. 3. Be There It’s about being totally focused On the moments, person or task with which you are engaged When we are fully present with our customers and with each other, we are listening deeply and important opportunities do not escape us

27. 4. Choose Your Attitude It’s about accepting full responsibility For all of our choices, even our attitude at work A positive attitude is a decision we make, moment to moment

28. The FISH Story EXERCISE . . .

29. Ride the Wave . . . Catch the Energy . . . Unleash the Potential! FISH Finale