Severity and Priority

Real-time examples of severity and priority.

1. By Mithilesh Singh
Priority
Severity

2. Priority and Severity arethe main component of a bug template
Priority
•Priority tells about the sequence
of bugs in which it should be
fixed.
•It also tellsabouttimewould be
required for retesting.
•Higher thepriority soonerthe
bug should be fixed
Severity
•Severity tells about bugs impact
on the application.
•A higher effect of bug on
Application will lead to higher
severity level.

3. Priority
•Testers are one who sets the priority and
developer cannot change it, because
A. testers only know how much time
retesting will be required after bug fix.
B. How much portion of testing is blocked
because of this bug.
C. Priority is categorized intothree types
low, medium and high.
•Priority for a bug might change time to
time.
•Low --> this kind of bugs, developer always
pick at the end. E.g. Spelling mistake in
Toast message in application.
•Medium-->supposesubmit button is
working after tapping twice.
•High -->Critical and blocker kind ofbugs
come under thiscategory.
E.g. App crash, notable to transfer amount.

4. Severity
•Severity value is objective and less
likely to change.
•Severity is associated with
functionality
•Severity Categories intoCritical,
Major,Moderate, Minor,Cosmetic

5. Possible combinations based on which we identify which kind of bug it is?
Moderate,
Minor,Cosmetic
Major, Critical
Low(p2),
medium(p1)
High(p0)

6. Example 1-->Low severityandLow priority
Feature:
Terms and Conditions option in any application.
Action:
Users generally don't use this option, this helps
to navigate to the terms and conditions page.
No one has interest to go through this.
Expected:
Everything inside this page should be properlly
alligned.
there should not be any spelling mistake.
Actual:
There is spelling mistake on the page.
Status:
As we know spelling mistake, allignment issues
are not something which impacts functionality
of the application so there is low severity, and
user experience will not be impacted because
this is rerely or not used option

7. Example 2-->High severityand Low priority
Feature:
Add insurance while booking the train ticket
using IRCTC app.
Action:
want to add travell insurance option with my
booking .
Expected:
add insurance sub feature attached with
booking flow and few users show their interest
to use this feature during ticket booking, so
they can able to add.
Actual:
add Insurance checkbox is not functional and
users are not able to add insurance.
Status:
add insurance is a rarely used sub component
and does not impacts end users directly this
bug we can fix in next release, so it is kind of
low Priority bug but it is a part of ticket booking
flow and booking is critical feature of IRCTC app
soseverity of this bug would be high.

8. Example 3-->Low severityandHigh priority
•Feature:
Advertisement of personal loan with low
ROI on ATM screen banner.
Action:
Low interest loan always attract people so
if ATM screen banner says about less
ROI(rate of interest) on personal loan,
people can reach out to bank for more
details.
Expected:
Banner should display the current
information like ROI, loan amount, tenure
etc.
•Actual:
Instead of 15% ROI, banner is showing 5%
Status:
This will not be impacting on Functionality
of the ATM machine so it is a kind of low
severity bug,but it has an impact on user
experience. This kind of defect needs to
be fixed on high priority even though they
have very less impact on the application
side.

9. Example 4--> High severityand High priority
Feature :
Add items in any online shopping application.
Action:
want to add few items in account for shopping
but after clicking on add item it is not
appearing under my cart section.
Expected:
Since all online applications arehaving main
feature is to add multiple items in the cart and
do shopping.
Actual:
this is major functionality of an online shopping app and
because of this all the users who do bulk shopping can
not use this app.
Status:
Since this bug is influencing critical feature of an app(we
mark it as critical severity) and also creating huge loss in
business(needs to be fixed urgently so kind of High
priority bug).
Note:
We can not assume it as blocker bug because still people
can do shopping for single item. If they want multiple
items they have to buy one by one which is painful.