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1. Short, Informal Reports

2. What is a report?

3. Criteria for Writing Reports ( certain traits, including format, development, audience, and style, are basic to all report writing)

4. Do not Omit the Introductory Comments

5. Types of Reports

6. Incident Reports

7. Incident Reports: Criteria

8. Investigative Reports It focuses more on why the event occurred. Computer Technology —You work in a college’s technology department. The college requires that all student grades be kept on a newly installed, campus‐wide database and then be submitted electronically when the semester ends. For some reason, faculty cannot access their students’ records to input grades. You must investigate the causes behind this technology glitch and solve the problems— now ! The semester grades are due within 24 hours.

9. Trip Reports A trip report allows you to report on job‐related travel

10. Progress Reports A progress report lets you document the status of an activity, explaining what work has been accomplished and what work remains. Introduction (overview, background) Objectives. These can include the following: Why are you working on this project (what’s the rationale)? What problems motivated the project? What do you hope to achieve? Who initiated the activity? Personnel. With whom are you working on this project (i.e., work team, liaison, contacts)? Previous activity. If this is the second, third, or fourth report in a series, remind your readers what work has already been accomplished. Discussion (findings, body, agenda) Work accomplished. Problems encountered. Work remaining. Conclusion/Recommendations

11. Class Activity Write an incident report. You can select a topic either from work or home. If you have encountered a problem at work, write an incident report documenting the problem and providing your solutions to the incident. If nothing has happened at work lending itself to this topic, then look at home. Has your car broken down, did the water heater break, or did you or any members of your family have an accident of any sort? Consider such possibilities, and then write an incident report documenting the incident. Follow the criteria for incident reports provided in this chapter.