SILA - Facility Management Profile

SILA - Facility Management Profile. Facility Management includes services like housekeeping, pantry management, front desk, MEP ( Mechanical, Electrical & Plumbing ), Pest Control, etc.

1. An ISO 9001:2008 Certified Company
© Copyright 2011 Sila Solutions Private Limited

2. © Copyright 2011 Sila Solutions Private Limited
ABOUTSILA
‘SILA’inSanskritandPalimeansmoralpurityofthought,wordanddeed.SILAisanISO9001:2008certified
company.OuroperationscommencedinApril2010;ourareasofexpertiselieinFacilityManagement,
Development&ConstructionManagement.
BUSINESSSES
1.FacilityManagement–SILASolutionsPvt.Ltd.
2.Construction&ProjectManagement–CM&DSILADevelopmentServicesPvt.Ltd.
SILA’sMILESTONES
FM Contract at
Mumbai Airport, the
new CSIA -Terminal
(T2) in Oct ‘13
Association with
Rose Rock, a Steven
Rockefeller (Jr.)
Initiative in Sep’ 13
Strategic tie up with
RaxaSecurity , a
GMR Group
Company in Sep ‘12
First Major FM
Contract: The Ruby
Tower, Mumbai in
Nov ‘10
Commencement:
Facility Management
at SILA in April ‘10
Built SILA's in-house
training facility in
Mumbai in Aug ‘10
First Pan-India PM
Contract for Tara
Jewels, Mar ‘11
JV with CM&D, USA
for construction &
project mgmt. in Jun
‘13
First Development
Management
Contract in Jaipur, in
Oct ‘13
Launched SILA
Connect -A Cloud
Based ERP System in
Jun ‘13
First Public Sector
FM Contract at J&K
Bank, BKC, Mumbai
in Sep ‘13

3. MANAGEMENTTEAM
SahilVora:Founder/ManagingDirector
•SahilplaysageneralmanagementandbusinessdevelopmentroleatSILA.Hiscurrentfocusisonbuildingthe
Construction&ProjectmanagementbusinesswithCM&D
•PriortoSILA,hehasheldpositionsatGeorgeWeissAssociates,aUSD3billionhedgefund,atUBS&atMorgan
StanleyintheUSA.HewasalsoamemberofacoreteamthatledapoliticalcampaignforacurrentIndian
MemberofParliament,CabinetMinister
•HeholdsBachelorsinEconomics&InternationalStudiesfromTrinityCollege,USA
•Sahilhasalsobeenacompetitivesquashplayer,representingIndiaatvariousInternationalevents
RushabhVora:Co-founder/Director
•RushabhoverseestheFacilityManagementbusinessandplaysabusinessdevelopmentrole.Hiscurrentfocus
istoscaletheFMbusinessanddevelopbusinessforSILA
•PriortoSILA,RushabhworkedwiththeInvestmentBankingDivisionatUBS,LazardandBGCCantorFitzgerald
inNewYorkandSingapore
•HeholdsaBachelorsinEconomics&Chinese(Mandarin)fromTrinityCollege,USAandaMastersinBusiness
Administration(MBA)degreefromINSEAD,France/Singapore
•RushabhhasalsorepresentedIndiaatvariousInternationalsquashtournaments
PARTNERS
1.HarreshN.Mehta-Promoter,RohanLifescapes
2.ConstructionManagementandDevelopment(CM&D)Inc.,USA
3.RoseRockIndia–AStevenRockefeller(Jr.)initiativetoforayintoIndianRealEstate

4. © Copyright 2011 Sila Solutions Private Limited
•CommencedoperationsinApril2010,currentlymanageover3millionsquarefeetofrealestate
•Assetsundermanagementincludecorporateoffices,corporateparks,shoppingmalls,publicareasof
luxuryresidentialcomplexes,entertainment&amusementparks,industrialfacilities,andasectionof
MumbaiInternationalAirport
•Builtacloudbased,proprietaryERPsystemcalledSILAConnecttostreamlineprocesses&systems
•Housekeeping
•Security
•Helpdesk/Billing
•Transport
•Engineering –Mechanical, Electrical, Technical
•Horticulture
•Pantry Management
•Fire & Emergency
Service Offerings:
Key Clients:
FACILITY MANAGEMENT -OVERVIEW

5. © Copyright 2011 Sila Solutions Private Limited
ENGINEERINGSOFT SERVICES SECURITY HELPDESK/BILLING
FRONT DESK/
VISITOR MGMT
SECURITY &
RESCUE
FIRE & EMERGENCY
PANTRY
MANAGEMENT
HORTICULTURE PARKING, VISITOR &
VEHICLE MOVEMENT
DIESEL
GENERATORS
ELEVATORS
ELECTRICAL/ HVAC
BUILDING MGMT
SYSTEM (BMS)
HOUSE-KEEPING &
FAÇADE CLEANING HEALTH & SAFETY
PLUMBING
PEST CONTROL
FACILITY
MANAGEMENT
TRANSPORT
COMPLAINT
MANAGEMENT
BILLING & ACCOUNTS
MEDICAL
ASSISTANCE
EMPLOYEE
TRANSPORT
MAIL ROOM
TRAVEL DESK
SERVICES STRUCTURE

6. © Copyright 2011 Sila Solutions Private Limited
SOFT SERVICES AND HELPDESK
House Keeping
•Upkeepofthepremises
•MaintainingHygieneLevel
•PresentableLobby’s
Pest Control
•PestControlInspections
•RegularTreatments
Façade Cleaning
•PlanningFaçadeCleaningActivities
Concierge Services
•Restaurantreservations
•Movieticketbookings
•BillPaymentServices
•MoversandPackers
•NewspaperandMagazineVendors
•Medical/HospitalInformation
•Utilities(Gas,Electricity&Telephone)
Helpdesk
•TenantComplaints
•TenantAssistance
•Reprographics
•MedicalAssistance
•Printing–Stationeries
•MIS&MMR
Food Court/Pantry
•CatererFinalization
•UpkeepofIn-Housekitchen
•MenuSelection
•FoodFeedback
Horticulture
•GreenEnvironment
•MaintainingLawnandGarden
•Beautifyingthepremises
•CreatehealthyAtmosphere

7. © Copyright 2011 Sila Solutions Private Limited
SECURITY AND TRANSPORT
Security
•BMS
•PhysicalGuards
•CCTV
•AccessControl
•FireAlarmSystem
•PASystem
•KeyManagement
•Bio-Metrics
Fire & Emergency
•PlanningEvacuations
•Training
•TenantCoordination
•MedicalAssistance
•Fireequipments&Gadgets
•LiasioningwithLocalFireDepartment
&Police
•Firesystem
•EmergencyRescue
Parking
•ParkingManagement
•Planning&maximumutilizationofspaces
•AllocationofParkingSlots
Vehicle Movement
•Planningvehiclemovement
•Controloverunauthorizedvehicleentry
•Vehiclespeedcontrol
•Providingvehicleidentificationtags
Visitor Movement
•Planningvisitormovement
•ControloverunauthorizedAccess
•Guidelinesovervisitorsmanagement
Transport
•EmployeeTransportReservations
•SecurityClearancesforEmployeeTransport
•HotelandTravelReservations

8. © Copyright 2011 Sila Solutions Private Limited
ENGINEERING
Plumbing
•WaterManagement
•STPOperations
•Piping
•TenantSupport
•WaterMeters
•Borewellmaintenance
Electrical
•AMC&PPMSchedules
•PlanningconsumptionofElectricity
•CriticalandNonCriticalelectricalsystem
•Lightingoperationfloors&commonarea
•UPSbackup
•DGbackup
•LiasioningwithBEST
HVAC
•AirConditioning
•ChillersandAHU’s
•CoolingTowers
•BTUMeters
Elevators
•Planningoperations
•AMC&PPMSchedules
•Guidelines
Diesel Gensets
•AMC&PPMSchedules
•Fuelmanagement
•PowerContinuity
General Maintenance
•BMS
•Carpentry
•AVEquipments
•ProjectSnags
•MedicalAssistance
Swimming Pool
•Filtration
•Pooloperator

9. SILA CONNECT
SILACONNECTisacloudbasedERPSystemthatSILAhasbuilttoimproveprocesses.
AlongwithSILA’steam,ourclientsaregivenaccesstothisplatformtotrackoperations
attheirsites.

10. SILA CONNECT

11. *This is not an exhaustive list
© Copyright 2011 Sila Solutions Private Limited
CLIENTS

12. Project Details
WebeganservicingthePiramalHealthcareGroupofcompaniesin
February2011.Beingafairlyinexperiencedcompanyatthetime,
SILAwashandedapilotprojectcontractatonethegroup’ssmaller
officesinHCC247,Vikhroli.Ourteamsuccessfullymanagedthe
office,beatingperformancetargetsoverthecourseoftheyear.Over
thepast3years,wehavebeensuccessfulintakingovermostofthe
PiramalGroup’sassetsinMumbai.OursitesincludelargeCorporate
OfficesandaMedicalDiagnosticCenterandLaboratory.
Services at PiramalGroup
SILA provides Integrated Facility Management Services at the groups
offices and buildings across Mumbai. We currently service Piramal
Annex & PiramalRealty at Lower Parel; PiramalHealthcare at Vikhroli
West, and PiramalReal Estate at Thane.
Value Created
SILA is able to create value by increasing PiramalGroup’s ability to
focus on their core business, while SILA is taking care of their facility
related needs. SILA has also given client access to our online ERP
System, SILA Connect, to track our daily operations and improve
efficiency.
CASE STUDY -PIRAMAL GROUP, MUMBAI

13. Project Details
TheRubyisapremium1.3millionsqftcommercialbuildinglocatedin
Dadar,Mumbai.TheRubyhasstateoftheartequipmenttosupport
allfunctionsattheproperty.Thetowercurrentlyhasthetallestglass
façadeinthecityofMumbai,andalsohousestheIndian
headquartersofasErnstandYoungwhooccupyabout25%ofthe
multitenantedbuilding.
Services at The Ruby Tower
SILAwasawardedtheFacilityandTransitionmanagementcontract
fortheRubyin2010.ThecontractwasawardedtoSILAin
partnershipwithJasonO’ConnorofO’Connor&Associates.SILA’s
offeringsatthesitecomprisesoftechnicalservices,softservicessuch
asconcierge,housekeeping,landscapingandhelpdeskservices.
Value Created
SILAhascontinuouslycreatedvaluefortheclientbyensuringhigh
qualityfacilitymanagementserviceseventhoughthesitehasbeenin
projectstagesinceSILAtookover.SILAhasbeenabletoreducethe
facilitymanagementcostswithtimebyusingefficientsystemsand
technologytoservicethefacility,reducingtherelianceonmanpower
asmuchaspossible.Thetechnicalteamhastakenseveralenergy
savinginitiatives,allowingthemtooptimizeenergyconsumptionto
thebestoftheirability.
CASE STUDY -THE RUBY TOWER, MUMBAI

14. CASE STUDY -MUMBAI INTERNATIONAL AIRPORT, TERMINAL 2
ProjectDetails
Theyear2006witnessedamomentouschangefortheairportsinIndiawith
theprivatizationofMumbai’sGVKChhatrapatiShivajiInternationalAirport
(GVKCSIA).Inordertoachieveaglobalstandard,GVKCSIAhaspartnered
withwell-knowninternationalexpertsforairportdesignandoperations.
Terminal2,referredtoasT2,willbestate-of-art4levelintegratedterminal
anditwillbeuniqueasourland,ourheritage.ThedistinctlyproudIndian
designofthisnewterminalwillsetnewinternationalstandards,across
everyaspectsuchasarchitecture,planning,technology,functionalityand
service.
ServicesatGVK
SILAhasbeengiventheopportunitytoworkonauniqueandprestigious
projectattheTerminal2ofInternationalAirportstarting25
th
November,
2013.SILAiscurrentlyprovidingthecleaningandmaintenanceservicesona
3-Kmlongwall,called‘JayaHe’,whichdisplaysdifferentkindsofartwork
suchasancientsculptures,statues,hugewindchimes,mapsmadeofe-
wasteandglass,wood&stoneartifacts.SILAhasdeployedateamof
housekeepingjanitorsoverlookedbyObservers(Supervisors)&Project
Head.
ValueCreated
SILAhasspeciallypartneredwithGermanbasedcompany,themostpopular
cleaningmaterialsupplier,topreservetheartworksdisplayedinanopen
environmentsuchasInternationalAirport.SILAhasmadesurethatthe
teamdeployedhasknowledgeandexperienceofMuseology&
ConservationofArt.SILAhasbeenworkinginsyncwithconservationistand
variousartists,whoseartisdisplayedattheInternationalAirport,toprepare
aSOPsforcleaningandmaintainingofartwork.

15. CASE STUDY -ADLABS IMAGICA, MUMBAI
Project Details
AdlabsImagicaisastate-of-artthemeparkthatopenedinApril2013.
TheparkisownedandoperatedbytheAdlabsgroup,headedby
ManmohanShetty.AdlabsImagicaisIndia's"first"international
themepark,locatedofftheMumbai-Puneexpressway,about90mins
southeastofMumbai.Thepropertyisspreadover300acresofland,
andtheUS$200millionthemeparkisexpectedtoformthe
centerpieceofAdlabsEntertainment’sUS$305millionentertainment
district.
Services at Adlabs Imagica
SILAofficiallybeganitsoperationsatAdlabsImagicainApril2013,
howeverSILA’steamhadbeenregularlyengagingwiththeAdlabs
teamonthepropertymanagementoperatingplanattheparklong
beforetheparkwaslaunched.OurteamatAdlabsImagicaisheaded
byaSiteExecutive,whomanageshissoftservicesteamatthepark.
Value Created
Tobeginwith,SILAwasabletocreatevaluebyguidingtheownersof
theparkonhowtoimplementsoftservicesoperationsatthetheme
park.SILAhasalsoensuredaconsistentqualityofhousekeeping
servicesattheparksincetheparkhasgonelive.Wecontinueto
ensurethatahighqualityofservicedeliveryismaintained,withthe
focusbeingontrainingandretrainingofourteamonground.

16. CASE STUDY -THE JAMMU & KASHMIR BANK, MUMBAI
ProjectDetails
J&KBankincorporatedin1938,andislistedontheNSEandtheBSE.
ItfunctionsasuniversalbankinJammu&Kashmirandasa
specializedbankintherestofthecountry.Itisalsotheonlyprivate
sectorbankdesignatedasRBI’sagentforbankingbusiness,and
carriesoutthebankingbusinessoftheCentralGovernment,besides
collectingcentraltaxesforCBDT.Itoperatesontheprincipleof
‘sociallyempoweringbanking’andseekstodeliverinnovative
financialsolutionsforhousehold,smallandmediumenterprises.
ServicesatTheJammu&KashmirBank
SILAwasappointedbyJammuandKashmirBanktomanagetheir
brandnewofficebuildinginAugust,2013.Afteracompetitive
biddingprocessthatinvolvedtheleadingpropertymanagement
serviceproviders,SILAwasawardedthecontracttomanagethe
assetwhichislocatedatBandraKurlaComplex,Mumbai.SILA
providesfacilitymanagementservicesfortheentirebuilding
coveringapproximately65,000squarefeet.
ValueCreated
Jammu&KashmirBankhandedovertheirsiteattheprojectstage
andSILA’stransitionteamwasresponsibleforbringingthepremises
inworkingcondition.SILAwasinitiallyresponsibletodeepclean
(leftoverdebris,constructionmaterials,etc)&pestcontroltoreduce
themenaceofrats,mosquitoes&otherinsects.SILAhascontinued
tomaintainthesiteinasteadystatesincetakingover.

17. CASE STUDY –NEELKANTH WOODS, THANE
ProjectDetails
NeelkanthWoodsisaluxuryresidentialpropertylocatedat
Manpada,Thane.ThepropertyisnestledinYeoorHillsoneofthe
bestlocationsinThaneDistrict.Thepropertycurrentlycomprisesof
severalresidentialvillas,andthreemultistoryresidentialtowersare
currentlybeingbuiltinadditiontothehouses.Facilitiesinclude,
joggingtracks,afullyfunctionalfivestarclubhouse–withafitness
center,asquashcourt,anindoorbasketballcourt,badmintoncourts
andalargeswimmingpool.
ServicesatNeelkanthWoods
SILAtookoverthepropertymanagementatNeelkanthWoodsin
August2012.OurteamatNeelkanthWoodsmanagessoftservices,
security,andengineeringservices.Ourscopeincludestheupkeepof
allpublicareasoftheproperty.Weconstantlyinteractwiththevilla
ownerstoensurethatwearemeetingtheirneedsandexpectations.
ValueCreated
Alongwiththehelpofthedeveloperandthevillaowners,SILAhas
beenabletoprovideanoticeablechangeinthequalityof
housekeepingandfacilitymanagementservicesonsite.SILAspent
thefirst3months,effectively‘cleaningup’thepropertytobringitup
topotential.SILA’steamandprojectvendorsworkedonthepool,
electricalandmechanicalfaults,thelandscapingandplants,public
roads,andoverallhousekeepingatthepremises.Ahelpdesksystem
andsecuritymonitoringsystemhasbeenputintoplaceatthesitein
ordertosetupamoreefficientpropertymanagementoperation.

18. CASE STUDY -BILAKHIA HOUSE, VAPI
ProjectDetails
BilakhiaHouseisaprestigiouspropertyoftheBilakhiaBrothers
locatedinVapi,Gujarat.Itcomprisesofcorporateofficebuilding
(withitssubsidiarycompanieslikeMerilLifeScience&MicroInk),
guesthouse&clubhouse.Ithasecofriendlyenvironmentwith
waterbodyandgreeneryaround.
ServicesatBilakhiaHouse
SILAstartedservicingBilakhiaHouseinNovember,2013.SILA
currentlyprovideshousekeepingcommonareasofa4storey
officebuildingand14activityroomsandaclubhouse.
ValueCreated
Bilakhiahousewasinitiallymaintainedbytheirinhouseteam
withoutprofessionalsupervision.OnceSILAtookover,itsteam
incorporatedcleaningprocessesandsystemsthathaveorganized
thecleaningprocesstoensurebettercleaningstandardsatthe
facility.

19. CASE STUDY -SMAAASH, MUMBAI
ProjectDetails
SMAAASHisanewsports-centricimmersiveandinteractive
entertainmenthubintheheartoftheCityandspreadover40000
squarefeet,offeringamixofactiveandpassiveentertainment,
innovativegames,interactivesportsandsocializingandeatingareas.
SMAAASHhas8cricketnetsspreadover2floors,anF1simulatorand
asoccerstadiumtoshowcasethefootballskills,anoutletfor
bowling,communicatingandhavingpartiesheldaswell.
ServicesatSMAAASH
SILAstartedservicingSMAAASHatKamalaMillsinApril1,2013with
ateamof22janitorsheadedby2supervisorsandateamleader.SILA
replacedaleadingglobalserviceprovideratthesite.SILAcurrently
providesfacilitymanagementservicesatSMAAASH,withafocuson
softservices.
ValueCreated
SILAhasaddedvaluebyprovidingwellgroomed&comprehensively
trainedjanitorsalongwithexperiencedsupervisors&teamleader.
Ourteamhasbeenabletomanagethesiteefficientlywithoutany
setbackssincewetookover.

20. CASE STUDY -ALOK INDUSTRIES, MUMBAI & SILVASSA
ProjectDetails
AlokIndustriesisoneofthelargestfullyintegratedtextilecompaniesin
theworldwithadominantpresenceinthecottonandpolyestersegments.
Alok’sandhasthelargesttextilemanufacturingpracticeinIndia.Their
manufacturingfacilitiesarespreadacrossthecountry,focusedinGujarat
andNaviMumbai.
ServicesAtAlokIndustries
SILAservicestheircorporateofficesinMumbaiandpartsofits550Acre
manufacturingcampusinSilvassa,Gujarat.TheSilvassacampusincludes
manufacturingplants,aschool,andaresidentialtownshipdevelopment
calledAlokCity.
SILAbeganprovidingsoftservicesatAlok’sH&A(apparelbrand)corporate
officeinAshfordTowers,Mumbai,in2011.In2012,SILAtookoverthe
managementofthecompany’scorporateheadquartersinPeninsula
CorporatePark,Mumbai.InMay2012,SILAwasappointedtomanagesoft
servicesofpremiummanufacturingproductionfacilitiesofthecompany
ontheirSilvassacampus.ThiswasSILA’sfirstindustrialproject,thefocus
beingprimarilyonsoftservicesandplant/machineryupkeep.
ValueCreated
SILAwasablecreatevalueatAlok’scorporateofficesandattheir
manufacturingfacilities.Atthecorporateoffices,SILAwasabletobring
aboutanoticeabledifferenceinthequalityofhousekeepingservices.This
wasdonebyensuringthattheclientwasprovidedwithawell-trained
teamthatimplementedefficientprocessesandprocedures.Atthe
industrialfacilities,thefocuswastoshiftfromtherelianceonmanpower
tousingmoremachines.Wereengineeredtheentirecleaningprocessat
theAlok’smanufacturingplants.Thisresultedinlowerrelianceon
manpowerandanenormousimprovementthequalityofupkeepatthe
plants.

21. CASE STUDY -AUTOBAHN ENTERPRISES, MUMBAI
ProjectDetails
AutobahnEnterprisesPvt.Ltd.isoneoftheoldestnetworkpartnersofthe
VolkswagenGroup(SkodaandVolkswagen)inIndia.Autobahnhasexclusive
showrooms&servicestationsacrossMumbai.Asanauthorizeddealerfor
SKODAAuto,VolkswagenandNissanIndiatoday,Autobahnrankshigh
amongstthedealersforcustomersatisfaction.
ServicesatGVK
SILAstartedservicingAutobahnin2011,beginningwithanewSkoda’s
servicecenterinKurla,Mumbai.Theteamensuredhighqualityservice
deliveryatAutobahn’sSkodaservicecenterandwasawardedservice
contractsatallofAutobahn’sshowroomsandservicecenters.TodaySILA
services8showroomsforSkoda,Volkswagen,andNissanalongwith4car
servicecenterslocatedacrossMumbai.SILAdeployedveryprofessional&
welltrainedteamof2Supervisors,33janitorsand9pantryboysamongthe
Autobahn’slocations.
ValueCreated
SILAhasbeenabletocreatevalueatAutobahneventhoughitmanages
sitesinvariouslocationsacrossthecity.SILAintroducednewcleaning
processesandsystems,whichensuredthatthehousekeepingoperationsat
Autobahnsshowroomsandworkshopsefficientandcosteffective.