Simply C2- an new approach to setting up customer service

Simply C2 is a customer service platform (Portal + Mobile App + CRM) which brings the service provider (you!) and your customer together. No matter how you provide customer service; in the Field or in your own Service Centre:
Your customer gets access to the system to
Log repair requests
Track progress on repair requests
Chat with the assigned the technician
Simply C2 is a Customer Service Portal, Service CRM and Mobile App rolled into one. It's free to use for the first 30 users.
Simply C2 can be configured for providing service at customer locations where your field technician visits the customer and attends to the problem.
Configure Simply C2 for automating customer service processes if your customers bring your equipment to your service centre.
We promise you a simple 10 minutes to set up your CRM. And we over-deliver!
You will be ready with the software in place- configured for your service environment, your team enrolled and ready to announce to the world
Select your service delivery model: field service or service centre.
Add the product models and their descriptions which you service.
Add your users upto your licenses.
Let your customers know that they can now log service complaints through the Simply C2 App.
Simply C2 has been implemented for customers in industries as diverse as water purification, petrol distribution, diesel genset, laboratory equipment etc. It processes tens of thousands of service tickets per day with zero downtime.
Simply C2 makes it possible to reduce the dependence on or even do away with call centres.

1. Simply C2
Simply C2
An idea whose time
has come
Automate your customer service process from ticket
logging to close
Free Sign-Up:
crm.simplyc2.com
[email protected]
www.simplyc2.com
SUPER CHARGE YOUR CUSTOMER
SERVICE
Set up your own
Customer Service
Portal
- Start Free!

2. Field service
Simply C2 can be configured for providing
service at customer locations where your field
technician visits the customer and attends to
the problem.
You can track the technician location. The
photos are time and location stamp photos.
Your technician can send repair estimates and
even accept payment at site- directly to your
bank account.
Service Centre
Configure Simply C2 for automating
customer service processes if your
customers bring your equipment to your
service centre.
Track key metrics like time taken to assign
to a technician, to troubleshoot and to
close.
Generate service estimates and receive
payments.
Track spare parts usage. Service TAT,
revenue per technician and fault history.
What is Simply C2?
Simply C2 is a customer service platform
(Portal + Mobile App + CRM) which brings
the service provider (you!) and your
customer together. No matter how you
provide customer service; in the Field or
in your own Service Centre:
Your customer gets access to the system
to
-Log repair requests
-Track progress on repair requests
-Chat with the assigned the technician

3. Simply C2
features
Standout Features
What sets Simply C2 apart from all other
customer support CRMs is simplicity.
-Of its interface
-Of its menu driven set-up; get started on
your customer support CRM journey in
hours rather than months.
-Of scalability- in the size of team and
functionality. Start small and add features
as and when you need them.
Get in touch
WhatsApp: [phone]
Free Sign-Up: crm.simplyc2.com
[email protected]
www.simplyc2.com

4. Mobile app + Customer Portal
For your customer
-Keep a list of equipment with service
history, Register service complaint,
Chat with your team, Approve repair
estimate and pay
For your team
- Track complaints, assign complaints,
attend to the ticket, raise repair estimate,
accept payment
Simplicity- Simply C2
Comprehensive set of
features
•AMC and Warranty Tracking of
Installed Base
•Tickets management
•Repair, PM, Calibration,
Installation, Refuelling
•In App Notifications and 2-way
messaging (any language)
•Dashboards and Reports
•Spare parts- usage and stock taking
•Estimates, Payments and Invoices
•Location tracking on Mobile app
•Photos and documents sharing
•WhatsApp- 2-way messaging in any
language
•Set up in ten minutes
Any product, any size
Simply C2 can be configured
for customer service of any
product type (s), any team
size, any geography. Your
customer can communicate
with you in any language of
the world.

5. Bring your customers on the
same platform
As part of the set-up process, we let you
invite your customers to try this new way
of getting customer service.
And you can invite them through e-mail/
WhatsApp or simply announcing it on your
website.
It’s FREE for your customers. Always will
be.
Our ten minutes promise
We promise you a simple 10 minutes to set
up your CRM. And we over-deliver!
You will be ready with the software in
place- configured for your service
environment, your team enrolled and ready
to announce to the world
•Select your service delivery model: field
service or service centre.
•Add the product models and their
descriptions which you service.
•Add your users upto your licenses.
•Let your customers know that they can
now log service complaints through the
Simply C2 App.

6. Case
Studies
We like challenges
Simply C2 has enabled customers in all sorts
of environments and industries to set up and
run their customer support function.
In the following pages we present some of the
most demanding use cases.
Get in touch
Free Sign-Up:
crm.simplyc2.com/register
WhatsApp
[phone]
[email protected]
www.simplyc2.com

7. Huge benefits
•Operational metrics improved, as did
asset health. Spares consumption went
down.
•SLA compliance improved leading to
customer satisfaction.
•Itemized repair estimates led to
transparency and customer trust.
•Increased AMC renewal.
Nation-wide Petrol Pumps
Bare facts
•~ 40000 petrol stations spread over 28
states
•~ 70000 dispensing units
•Complaints logged 24/7
•PM, Repair, Calibration tickets
•Strict SLA
Post Implementation
~ 2000 tickets per day
-SLA compliance
-Instant ticket logging and assignment
-Close loop with customer

8. Huge benefits
•Operational metrics improved, as did
asset health. Spares consumption went
down.
•SLA compliance improved leading to
customer satisfaction.
•Proper stock management of spare
parts
•Customer satisfaction and trust.
Telecom tower maintenance
Bare facts
•~ 2500 telecom towers in 4 states
•~ 12000 equipment under maintenance
•Complaints logged 24/7
•PM, Repair, Refuel, Install, Site
inspection tickets
•Strict SLA
Post Implementation
~ 200 tickets per day
-150 technicians with mobile app
-SLA compliance
-Instant ticket logging and assignment
-Geo-tagged photos and visit details
-Close loop with customer

9. Huge benefits
•Operational metrics improved, as did
asset health. Spares consumption went
down.
•SLA compliance improved leading to
customer satisfaction.
•Proper stock management of spare
parts
•Customer satisfaction and trust.
Diesel Genset Maintenance
Bare facts
•~ 35000 Diesel Gensets in 27 states
•~ 650 technicians
•Complaints logged 24/7 in a call centre
•PM, Repair tickets
•Strict SLA
Post Implementation
~ 500 tickets per day
-All technicians with mobile apps
logging service activities
-Spare parts stock usage tracking
-Instant ticket logging and assignment
-Geo-tagged photos and visit details

10. Huge benefits
•Customer satisfaction improved
•Revenue realisation went up
•Itemized repair estimates led to
transparency and customer trust.
•Spare consumption was accounted for
and stock taking was easy.
Water purification equipment service center
Bare facts
•Water ATM, Dosing Pump, Multiport
Valves
•~10 service centres across the country
•~ 2-3 service technicians per centre
•Repair only
•Warranty or out of warranty
Post Implementation
~ 50 tickets per day
-30% increase in invoices
-Revenue realisation up by 35%
-Instant ticket logging and assignment
-Close loop with customer

11. Huge benefits
•Created a database of all tankers in a
short period of time
•Predictability in service and availability
of technician in depots
•Customer trust in genuine spare parts
•Load estimation of service in service
depots with efficient manpower
allocation
Petrol tanker service depots
Bare facts
•Petrol and diesel transport tankers
•~12000 tankers across 23 states
•~60 service centres across the country
•~ 1-2 service technicians per centre
•Repair only; Warranty or out of
warranty
Post Implementation
~ 50 tickets per day
-Structured process for revenue
realisation
-Tankers enlisted in short period of time
-Instant ticket logging and assignment
-Close loop with customer on WhatsApp