SIX SIGMA IN HR

1. Shubham Rusia Presented By : IN HUMAN RESOURCE

2. Capsule To learn Six Sigma

3. Sigma is the Greek letter representing the standard deviation of a population of data. Six Sigma is a highly disciplined process that helps a company focus on developing and delivering near-perfect products and services. It is a way of knowing where you are and where you could be! Define Six Sigma

4. What is Six Sigma ? Measure of how well a process is performing - Six Sigma process produces 3.4 defects per million opportunities - Most companies are at 3-4 sigma level Philosophy of reducing defects so we can improve customer satisfaction and reduce costs Business Strategy that increases process performance resulting in enhanced customer satisfaction and improved bottom line ( $$ ).

5. Six Sigma It is a Philosophy Anything less than ideal is an opportunity for improvement Defects costs money Understanding processes and improving them is the most efficient way to achieve lasting results It is a Process To achieve this level of performance you need to: D efine, M easure, A nalyse, I mprove and C ontrol It is Statistics 6 Sigma processes will produce less than 3.4 defects per million opportunities

6. Sigma Level Sigma Level (Process Capability) Defects per Million Opportunities 2 308,537 3 66,807 4 6,210 5 233 6 3.4 Six Sigma = 99.9997 % Six-Sigma is an integrated quality improvement framework , which aims at ensuring no more than 3.4 defects per million opportunities.

7. What it means to be @ Six Sigma Is 99% (3.8 s ) good enough ? 99.99966% Good – At 6 s 20,000 lost mails per hour 7 lost mails per hour Unsafe drinking water almost 15 minutes each day One minute of unsafe drinking water every seven months 5,000 incorrect surgical operations per week 1.7 incorrect surgical operations per week 2 short or long landings at most major airports daily One short or long landing at major airports every five years 200,000 wrong drug prescriptions each year 68 wrong drug prescriptions each year

8. Why Six Sigma? Money Customer Satisfaction Growth Quality Competitive Advantage Employee Pride

9. Selection and Retention in Six Sigma

10. Project Team Effectiveness HR professionals can help the project teams work together more effectively. Potential HR contributions in this area include: Ensuring team leaders and members get training and/or coaching in teamwork, conflict management, communications, dealing with difficult team members, and other team effectiveness skills . Acting as a resource for Black Belts who encounter team-related challenges they cannot surmount.

11. D efine M easure A nalyze I mprove C ontrol Six Sigma Phases D M A I C

12. Define Define Customers and Requirements (CTQs) Develop Problem Statement, Goals and Benefits Identify the Process Define Resources Evaluate Key Organizational Support Develop Project Plan and Milestones Develop High Level Process Map

13. Measure Define Defect and Opportunity Develop Data Collection Plan Validate the Measurement System Prepare data collection plan : - How many data points do you need to collect ? How many days do you need to collect data for ? What is the sampling strategy ? Who will collect data and how will data get stored ?

14. Analyze Define Performance Objectives How well or poorly processes are working compared with Competitor’s Identify Sources of Variation Don’t focus on symptoms, find the root cause

15. Improve Perform Design of Experiments Develop Potential Solutions Develop implementation plan. Prepare final presentation. Present final recommendation to Management Team. Correct/Re-Evaluate Potential Solution

16. Control Define and Validate Monitoring and Control System Develop Standards and Procedures Implement Statistical Process Control Verify Benefits, Cost Savings/Avoidance, Profit Growth How will you maintain to gains made -Change policy & procedures - Change drawings Change planning Revise budget Training

17. Master Black Belt Black Belts Green Belts Team Members / Yellow Belts Champions Mentor, trainer, and coach of Black Belts and others in the organization . Leader of teams implementing the six sigma methodology on projects . Delivers successful focused projects using the six sigma methodology and tools. Participates on and supports the project teams, typically in the context of his or her existing responsibilities.

18. Master Black Belt Roles Responsibilities Enterprise Six Sigma expert Permanent full-time change agent Certified Black Belt with additional specialized skills or experience especially useful in deployment of Six Sigma across the enterprise - Highly proficient in using Six Sigma methodology to achieve tangible business results. Technical expert beyond Black Belt level on one or more aspects of process improvement (e.g., advanced statistical analysis, project management, communications) Basic Black and Green Belt training Coach / Mentor Black Belts

19. Roles Responsibilities Six Sigma technical expert Temporary, full-time change agent (will return to other duties after completing a two to three year tour of duty as a Black Belt) Leads business process improvement projects where Six Sigma approach is indicated. Successfully completes high-impact projects that result in tangible benefits to the enterprise Coach / Mentor Green Belts Recommends Green Belts for Certification Black Belt

20. Green Belt Roles Responsibilities Six Sigma Project originator Part-time Six Sigma change agent. Continues to perform normal duties while participating on Six Sigma project teams Six Sigma champion in local area Recommends Six Sigma projects Participates on Six Sigma project teams Leads Six Sigma teams in local improvement projects

21. Yellow Belt Roles Responsibilities Learns and applies Six Sigma tools( Maps and Metrics, Design of Experiments ) to projects Actively participates in team tasks Communicates well with other team members Demonstrates basic improvement tool knowledge Accepts and executes assignments as determined by team

22. Six Sigma Companies

23. Six Sigma - Financial Services

24. Six sigma certification

25. Why should HR encourage Six Sigma and Lean in the organization : Some of the skill sets and competencies that get developed along with the implementation of Six Sigma are as below: Builds Team Building Competency Creates a learning culture Develops Coaching and Mentoring skills Improves presentation and training skills Improves Project Management skills Encourages Statistical Thinking Opportunity to set challenging targets

26. Creates cross functional awareness / competency building Motivation through awards and recognition Encourages sharing and learning between strategic business units.

27. Why should HR be involved in Six Sigma Some examples of projects a green belt or black belt from HR can work, with a focus of process improvement are as listed below : Recruitment and Induction Process Performance Management Process Knowledge Management Human Resource Information System Training and Development Process Compensation Disbursement and Reimbursement Process

28. Employee related administrative transactional processes Competency Development Process Job Design and Analysis

29. Reference Books & Websites www.zdnet.com/six-sigma www. sixsigma ranch.com www.sixsigma .ua.edu