slide deck for CLUTCH_SXSW Submission.pdf

SXSW slid deck

1. LISTENING INTELLIGENCE (LQ)
©2021 Brio Enterprise LLC d/b/a ECHO Listening Intelligence. All rights reserved. Unauthorized reproduction and distribution, in whole or in part are expressly prohibited. ECHO is a trademark of Brio
Enterprise LLC, registered in the U.S. Patent & Trademark Office. ECHO LISTENING INTELLIGENCE, the ECHO LISTENING INTELLIGENCE logo and LIFT are trademarks of Brio Enterprise LLC.

2. EFFECTIVE COMMUNICATION FOR HEALTHY ORGANIZATIONS

3. Our GOAL: We want to
radically change the way you
THINK ABOUT listening.

4. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
▸TIME: Teams lose the equivalent of nearly an entire workday (7.47 hours)
each week to poor communication



Relevant stats:

https://www.agilitypr.com/pr-news/public-relations/bad-connection-study-finds-poor-communication-costs-businesses-1-2-trillion-annually/
https://everyonesocial.com/blog/internal-communications-statistics/
https://www.inc.com/marcel-schwantes/survey-91-percent-of-1000-employees-say-their-boss.html
https://blog.smarp.com/internal-communications-the-shift-toward-two-way-relationships


▸REVENUE: US companies with 500 full-time employees lose $6.25M
every year due to poor communication.
▸PERFORMANCE: 85% of employees and executives cite lack of
collaboration and ineffective communication for workplace failures.

5. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
70-80% of our workday is spent communicating
45-55% of that time, is devoted to listening

6. How we communicate dramatically
affects how we get work done.
Listening is ½ of the equation.

7. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
We all Listen DIFFERENTLY

▸We hear with our ears and
Listen with our brain

▸No two brains are alike

▸We all process information
differently with unique filters

8. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
The Four ways we Listen:
CONNECTIVE
LISTENING
REFLECTIVE
LISTENING
ANALYTICAL
LISTENING
CONCEPTUAL
LISTENING
LISTENING IS A HABIT

9. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
CONNECTIVE
LISTENING
FOCUSES on what the
interaction means for others
FILTERS through interests
in other people, groups,
processes, and audiences

10. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
REFLECTIVE
LISTENING
FOCUSES on what the
interaction means for them
FILTERS what is heard
through one’s own
experiences, interests
and purposes

11. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
ANALYTICAL
LISTENING
FOCUSES on what the
interaction means to an issue
or objective situation
FILTERS what is heard
through interest in results
and facts

12. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
CONCEPTUAL
LISTENING
FOCUSES on the big
picture and ideas, often
abstract
FILTERS what is heard
through an interest in
concepts and possibilities

13. What gets in the way of our BEST listening?

14. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
▸What you think about

▸What you care about

▸What you already know about

We misunderstand important
information

15. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
▸We talk at approximately 150-175 words
per minute.
▸We listen at approximately 500-600 words
per minute.
What we do with our excess processing
power gets us into trouble!

We talk and listen at different
speeds.

16. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
It’s all connected…
▸
Listening
ThinkingSpeaking
BRAIN

17. COPYRIGHT 2022 ECHO LISTENING INTELLIGENCE | ALL RIGHTS RESERVED
Listening Intelligence is your ability
to:
Understand your
own listening
preferences
Recognize the
listening preferences
of others
Adapt to
circumstances
and people in real time