ГАННА КАПЛУН «Тестування на основі персон: ідея, інструменти, приклади»

Online QADay 2024 #2

ГАННА КАПЛУН
«Тестування на основі персон: ідея, інструменти, приклади»

https://linktr.ee/qadayua

1. Persona-based testing Idea, tools, examples and best practices

2. HANNA KAPLUN Medicine Telecom Automotive State registries A/B marketing Automotive Test Engineering Lead MS in Applied Math, Dnipro National University MS in Finance, Dnipro National University ISTQB FL, AL Test Analyst, AL Test Manager Various courses on Coursera CMMI V1.3 Team A Member AWS Cloud Practitioner Microsoft Azure Data Scientist Associate Complicated test design techniques Data science, stats and visualization Test engineering leadership for mission-critical presale initiatives Internal and external consulting services Worked with all kinds of platforms (Windows, MacOS, iOS, Android, embedded) T-shaped specialist due to experience working as a support specialist, technical writer, Oracle DB developer, BA Participated in several successful pre-sales activities Performed quality audits and assessments with varying levels of formality Conducted a lot of employee interviews and assessments Wrote dozens of articles on testing and R programming Conducted a few trainings, meetups, conference speeches in testing Have significant teaching experience (testing-related)

3. Persona-based testing idea Tools Best practices: good Best practices: bad 01 02 03 04 Examples 05

4. Persona-based testing idea 01

5. Persona-based testing idea A Persona is a fictional character/user profile created to represent a user type that might use a product/or a service in a similar way. Be in customer’s shoes.

6. Persona characteristics in testing Questions to ask Characteristics Customers who use the product as intended Those who are not current users but for who might be and who will use the product as intended Those who are not current users, NOT part of target audience and who will NOT use the product as intended Age Job/Role Accessibility Geolocation Behavioral patterns Goals Pain points Anything that can affect how they use the product

7. Tools 02

8. Tools to create personas There are no specific tools for persona-based testing, but those used in marketing are fully applicable in testing, however, we might usually want something lightweight. My personal favorite , just a customizable template Step-by-step wizard , lightweight but more focused on buyer personas Pdf template with input fields and user-friendly descriptions Templates for persona creation and the generator tool One more pdf template , a more complicated one Very visual guide along with designs and some predefined libraries (there are free and paid plans)

9. Best practices: good 03

10. Know your user

11. Notice what’s important

12. Best practices: bad 04

13. Do your test design first

14. Don’t focus on edge cases only

15. Examples 05

16. Employee management app

17. Navigation app