Soft skills and humane touch in nsg profession.pptx

Importance of soft skills, types
Methods followed for clinical nurses

1. SOFT SKILL AND HUMANE TOUCH IN NURSING PROFESSION CAPT SUMANA BHATTACHARYA

2. Nursing is an art ,and if it is to be made an art it requires as exclusive a devotion , as hard a preparation ,as any painter’s or sculptor’s work ; for what is it having to do with a dead canvas or cold marble compared with having to do with the living body , the temple of Gods spirit ? It is one of the fine arts . I had almost said ,finest of fine arts. Florence Nightingale

3. NURSE N : NOBILITY ,KNOWLEDGE U : USEFULNESS , UNDERSTANDING R : RIGHTEOUSNESS , RESPONSIBILITY S : SIMPLICITY , SYMPATHY E : EFFICIENCY ,EQUANIMITY

4. THE INTERNTIONAL COUNCIL OF NURSES (ICN) DEFINES ……………. “ Nursing as the unique function of nurse ,that is to assist an individual (sick or well) in the performance of those activities contributing to health or its recovery ( or to a peaceful death ) that he would perform unaided if he had the necessary strength ,will or knowledge” .

5. PRINCIPLES OF NURSING SAFETY THERAPEUTIC EFFECTIVENESS COMFORT USE OF RESOURCES GOOD WORKMANSHIP INDIVIDUALITY

6. NURSING – A PROFESSION A profession is defined as an occupation with ethical components ,that is devoted to the promotion of human and social welfare.

7. ETHICS ETHICS PERTAINS TO THE “STUDY OF THE MORALS OR MORAL ISSUES”

8. PRINCIPLES OF ETHICS BENEFICENCE (DOING GOOD) NONMALEFICENCE (AVOIDING HARM ) AUTONOMY (SELF – DETERMINATION ) JUSTICE (TREATING PEOPLE FAIRLY) FIDELITY (KEEPING PROMISES ) VERACITY (TRUTH TELLING ) CONFIDENTIALITY (RESPECTING PRIVILEGED INFORMATION)

9. GUIDELINES FOR ETHICAL NURSING PRACTICE THE ANA CODE FOR NURSES : CLIENT DIGNITY AND UNIQUENESS. PRIVACY AND CONFIDENTIALITY. CLIENT PROTECTION. NURSING ACCOUNTABILITY AND RESPONSIBILITY. MAINTAINENCE OF COMPETENCE. INFORMED JUDGMENT. PARTICIPATION IN INQUIRY.

10. CONTD : IMPLIMENTATION AND IMPROVEMENT OF STANDARDS OF CARE. ENHANCEMENT OF EMPLOYMENT CONDITIONS TO FOSTER THE QUILITY OF CARE. ENHANCEMENT OF NURSING INTEGRITY AND IMAGE. COLLABORATION FOR THE PROMOTION OF PUBLIC HEALTH NEEDS.

11. SOFT SKILLS WHAT ARE THEY???

12. THE WAY YOU MANAGE YOUR PATIENTS AS A PERSON AND NOT A DISEASE / SYNDROME IS WHAT INTERPERSONAL SKILLS ARE ALL ABOUT. EXPLAINING THINGS BEFORE YOU DO IT, RSPECTING THEIR WISHES OR OPINIONS, TREATING THEM WITH DIGNITY, BEING SUBJECTIVE, ALLOWING THE PATIENT TO HELP YOU IN YOUR DECISION-MAKING – THESE ARE SOFT SKILLS…

13. NOT LIKE THESE PLEASE

14. COMPONENTS OF SOFT SKILL

15. PEOPLE DO NOT GET ALONG BECAUSE THEY FEAR EACH OTHER. PEOPLE FEAR EACH OTHER BECAUSE THEY DO NOT KNOW EACH OTHER. THEY DO NOT KNOW EACH OTHER BECAUSE THEY HAVE NOT PROPERLY COMMUNICATED WITH EACH OTHER. - MARTIN LUTHER KING COMMUNICATION

16. WHAT IS COMMUNICATION ? THE PROCESS OF EXCHANGING INFORMATION THROUGH A SYSTEM OF SYMBOLS, SIGNS AND BEHAVIOUR. THE SYNONYMS FOR COMMUNICATION ARE FEELING , SPEAKING, CORRESPONDING, WRITING, LISTENING , EXCHANGING ETC.

17. WHY COMMUNICATE ? 70% OF ANY SINGLE DAY IS SPENT IN …………………………..COMMUNICATION

18. COMMUNICATION VERBAL COMMUNICATION NON VERBAL COMMUNICATION

19. COMMUNICATION VERBAL COMMUNICATION ENCODER OR SENDER DECODER OR RECEIVER MESSAGE NOISE FEEDBACK

20. NON VERBAL COMMUNICATION A GENUINE SMILE AN INSINCERE SMILE

21. THE OPEN PALM INDICATES HONESTY AND TRUST WORTHINESS . UPRIGHT POSTURE, OPEN ARMS, AND A GENUINE SMILE CONVEY EASE & CONFIDENCE A FEARFUL PERSON’S FACE IS TENSE.

22. AND SOME TIMES SILENCE SAYS A LOT

23. TYPES OF COMMUNICATION INTRA PERSONAL – DIALOGUE BETWEEN CONSCIOUS SELF AND UNCONSCIOUS VALUES INTER PERSONAL – DIALOGUE BETWEEN TWO PERSONS ORGANISATIONAL – INTERACTION WITHIN ANY ORGANISATON

24. SUGGESTED TECHNIQUES TO IMPROVE COMMUNICATION

25. MY LAI – Vietnam 1969

26. DIVISION TO BRIGADE (WRITTEN ORDER) : “ON NO ACCOUNT MUST HAMLETS BE BURNED DOWN.”

27. BRIGADE TO BATTALION (ON RADIO) : “DO NOT BURN DOWN ANY HAMLETS UNLESS YOU ARE ABSOLUTELY CONVINCED THAT THE VIETCONGS ARE IN THEM.”

28. BATTALION TO COMPANY (ON RADIO) : “IF YOU THINK THERE ARE ANY VIETCONGS IN THE HAMLETS, BURN THEM DOWN.”

29. COMPANY COMMANDER TO TROOPS (VERBAL ORDER) : “BURN DOWN THE HAMLETS !”

30. RAPPORT EYE TO EYE CONTACT. TRUST. TRUTHFULNESS . PROFESIONALISM . UNCONDITIONAL POSITIVE REGARD . COMFORTABLE ENVIORNMENT .

31. MUTUAL RESPECT GIVE AND TAKE INDIVIDUALITY SELF AWARENESS

32. GENUINNESS SUPPORTING BEHAVIOUR OPENNESS IMMEDIACY

33. EMPATHETIC APPROACH TRY TO UNDERSTAND FROM OTHERS POINT OF VIEW OR TRY TO PLACE YOURSELF IN OTHERS SHOE.

34. WARMTH AND ACCEPTENCE COMFORTABLE ENVIORNMENT. PROTECTION SECURITY BELONGINGNESS PROVISION OF BASIC NECESSITIES PROVISION OF ENTERTAINMENT RELIGIOUS AND MORAL SUPPORT

35. PATIENT’S BILL OF RIGHTS AUTONOMY INFORMED CONSENT ADVOCACY CONFIDENTIALITY PRIVACY TRUTH TELLING

36. TODAY WE HAVE TALLER BUILDINGS AND WIDER HIGHWAYS , BUT SHORTER TEMPERAMENTS AND NARROWER POINTS OF VIEW

37. The most selfish one letter word........... "I" Avoid it.

38. The most satisfying two-letter word....... "WE" Use it.

39. The most poisonous three-letter word..... "EGO" Kill it.

40. The most used four-letter word........... "LOVE " Value it.

41. The most pleasing five-letter word....... "SMILE" Keep it.

42. The most powerful nine-letter word.... "KNOWLEDGE" Acquire it.

43. The most important lesson in life is……. “forgiveness” ADOPT IT.

44. QUESTIONS AND COMMENTS