Soft Skills Devender K Jatav Dy Director of Training Printing Technologist (Digital), Financial MIS, PG (Tourism Management) IT Tools, Java-VB, Intranet & Internet New Training Technology-ILO (Turin), Italy LinkedIn followers – 82 00 + - 6/30/18 Devender K Jatav, Deputy Director
Why Soft Skills? 6/30/18 Devender K Jatav, Deputy Director Soft skills complement the hard skills Lets analyze data relating to : Elements matters most during interview Major questions that are difficult to reply Reasons for rejections in interview Length of Telephone Interview
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Soft Skills? 6/30/18 Devender K Jatav, Deputy Director Qualities of Soft skills constitute following: Definition Personal Qualities & Interpersonal skills Good soft skills & Attitudes Three traits employers look for Sixty Soft Skills Some important soft skills Communication Skills Interview Skills Appearance
Definition Soft Skills refers to the cluster of personality traits: social grace, facility (fairly good command) with language, personal habits , friendliness, and optimism that mark people to varying degree. 6/30/18 Devender K Jatav, Deputy Director
Examples of soft skills Personal Qualities: Responsibility Self esteem Sociability Self management Integrity/honesty 6/30/18 Devender K Jatav, Deputy Director
6/30/18 Devender K Jatav, Deputy Director Examples of soft skills: interpersonal skills Participate as a Team man Teaches other Serve clients/customer Exercise leadership Negotiates Work with cultural diversity
What we understand so far… Good soft Skills in the highly competitive corporate world will help you to “stand out” in a crowd of routine job seekers even with possession of a mediocre skills and talent. Good Soft Skills 6/30/18 Devender K Jatav, Deputy Director Class Discussion: Question What makes you stand out in the crowd?
The most common traits an employer looks for: Positive work ethic – sympathy or empathy Good attitude - skills, updated knowledge, soft skills Desired to learn and be trained – never have “I know all “ attitude 6/30/18 Devender K Jatav, Deputy Director
6/30/18 Devender K Jatav, Deputy Director Good Attitude It is a behavioral skills that can not be taught. However, it can be developed through continuous training. You must be ready to solve problems and create win-win situation. You must be able to take responsibility for your actions and lead without calling it quits as the most critical moments Class Discussion: Do you run or you stay when things gets tough?
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COMMUNICATION SKILLS: 6/30/18 Devender K Jatav, Deputy Director
Seven C’s of Effective Communication the ability to convey or share ideas and feelings effectively. ‘you'll need good communication skills and must be able to work well with others’ 6/30/18 31 Management Development Series Devender K Jatav
Seven C’s of Effective Communication Completeness information to 5 W + 1H Conciseness - using fewest words Consideration - target group Concreteness - be specific instead of general 5. Clarity – precise familiar and easy words Courtesy - Correctness- 6/30/18 32 Management Development Series Devender K Jatav
41 – Basic spelling and grammar Ability to spell correctly Forming words Rules for language – The system of rules by which words are formed and put together to make sentences 6/30/18 Devender K Jatav, Deputy Director
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Interview Skills 6/30/18 Devender K Jatav, Deputy Director
6/30/18 Devender K Jatav , ATI Mumbai 39 Interview Definition A job interview is a process in which a potential employee is evaluated by an employer for prospective employment During this process, the employer hopes to determine whether or not the applicant is suitable for the job.
6/30/18 Devender K Jatav , ATI Mumbai 40 Communication Matching your communication style to that of the interviewer. Listen carefully to the interviewers questions Avoid interrupting the interviewer. Try not to use jargon in your answers or questions.
6/30/18 Devender K Jatav , ATI Mumbai 41 A good handshake Pronounce the interviewer's name PROPERLY. Get the interviewer to do a lot of the talking. Maintain Good eye contact with your interviewer. Smile. Look as if you are enjoying the conversation. Have a Confident posture. Mirror your interviewer's body language. Keep all your answers positive. Show ENTHUSIASM. LISTEN carefully to the interviewer's question. Ask the interviewer questions when the opportunity arises Interview Communication Skills
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Now, let us try to frame replies to the questions generally raised in during Interview