Soft skills in leadership

Soft skills in leadership

1. SOFT SKILLS IN Leadership By Subham khalid Roll no - 01

2. Soft Skills in Leadership The most successful leaders have not only mastered technical skills, they've also mastered  S oft Skills . Commonly known as People or Interpersonal S kills , soft skills like negotiating, building morale, and maintaining relationships are key to a leader's success. Leaders use interpersonal skills to build company morale and maintain relationships. The soft skills that all good leaders need include knowing how to negotiate, making sure to listen to each employee, and giving praise when due.

3. 14 Soft Skills Here are seven soft skills leaders need to be successful — as well as tips to hone them. Effective Communication Great Listener Deliver Bad N ews T actfully Know How T o S ay N o T o P eople Negotiation Skills C riticize Others Respectfully and Productively Tackle Difficult Employees

4. 14 Soft Skills Maintain Professionalism Adapt To Changes 9. Handle Resistance  10. Handling Complaints 11. Good Manners 12. Respectful During Arguments 13. Work-Life Balance

5. 1. Communicate effectively Being able to communicate effectively is perhaps the most important of all life skills. A person's body language can often be more important than what he or she is actually saying . Maintain eye contact while speaking to show respect and sincerity, hold good posture to project confidence, avoid gestures that are distracting or convey disinterest such as crossed arms or fidgeting with clothing/jewelry, and make sure facial expressions align with the message being communicated. 2. Great Listeners The best leaders are not just skilled at articulating their own thoughts, they're also great listeners. We tend to associate being the loudest voice in the room with power and control, but successful leaders understand the importance of listening to others' thoughts and ideas.

6. 3. D eliver B ad News T actfully Deliver bad news in person rather than via email or memo, take responsibility, be as honest as possible, and give employees an opportunity to respond and discuss how the news affects them. 4. Know How to say no to people Empathize with people when saying no to let them know you understand the situation, explain your reasoning for saying no, and end the conversation on a positive note by offering another way to help .  5. Negotiation Skills Leaders have good negotiation skills, and know how to find solutions that work for everyone. Look at the situation through the other person's eyes, be prepared to offer several options, show that you've heard and understood the other side, and offer to help out in some way to demonstrate that you're a team player.

7. 6. C riticize O thers R espectfully and Productively Give criticism in private, don't point fingers, don't sugarcoat the problem, be specific about what you want to change, and ask for the person's input so they feel they're part of the solution. 7. Tackle Difficult E mployees Leaders must know how to deal with difficult employees whose behavior and attitudes can jeopardize workplace harmony. Tackle the problem as soon as possible instead of waiting to deal with it, rely on documented information when pointing out unacceptable behavior, implement a plan for correcting the behavior, to ensure the positive change is permanent.

8. 8. Maintain professionalism  Establish clear boundaries if you work with friends, be fair to all subordinates regardless of friendships, and avoid any special treatment or favors.  9 . A dapt to Changes In professional settings, employees will often look to their leaders during times of change for reassurance, guidance, and a sense of stability. Give employees the opportunity to share their thoughts, focus on the positive, and remain available to answer questions.

9. 10. Handle resistance  Handle resistance gracefully by focusing on the issue and remaining non-confrontational, taking responsibility if you contributed to an issue, and asking for the resistors' help in coming to a resolution.  11. H andling C omplaints Strong leadership skills mean handling complaints with tact and fairness. C onsider establishing a rule that you can't complain unless you also offer a resolution to the problem. 

10. 12. Good Manners Respect people's time and be early for meetings. Don't use the speaker phone except when necessary, don't interrupt, and be sure to say please and thank you .  13. R espectful D uring A rguments B e polite, keep a calm and steady voice, avoid pushing the other person's buttons during an argument, and focus on moving forward .  14. Work-life balance It is not only key to keeping employees happy, it's also crucial for productivity. Leaders recognize that allowing employees time to rest and recharge outside of the office will help them be more productive when they are on the clock.