SpyFly Background Checks Services Help Center

SpyFly provides complete background check service, making it fast, easy, and safe for people to find and learn the truth about anyone. We aggregate billions of public records into a single, easy to use interface and manage the information for you with cutting edge technology.

1. SpyFly Background Checks services help center


SpyFly provides complete background check service, making it fast, easy, and safe for people
to find and learn the truth about anyone. We aggregate billions of public records into a single,
easy to use interface and manage the information for you with cutting ed ge technology. In
addition, SpyFly provides personal protection tools to keep you and your family safe from
sexual predators and other criminals.

How is SpyFly different from the competition?

SpyFly was founded with the mission of making it safe and easy for people to find and learn
the truth about each other. By providing our members fast, easy and affordable access to
public records, members can quickly make informed decisions about individuals they interact
with. Historically, access to public records was difficult to obtain – that’s where SpyFly comes
in. SpyFly levels the playing field by utilizing cutting edge technology to provide its members
with the most complete background information available.

Where is SpyFly located?

SpyFly is headquartered in Goleta, CA. We are located at 7127 Hollister Ave., Suite 25 A-314,
Goleta, CA 93117.

How do I know my personal information is secure?

We use advanced technology to protect your private information during any transaction on
our website. Our website uses 128-bit Secure Socket Layer (SSL) that encrypts (scrambles)
your information the transmission of personally identifiable information, including your credit

2. card information. Encrypting your private information prevents it from being read while it is
transferred through cyberspace.

An easy way to tell that your transactions are secure is as follows: If you are using a Firefox
or Microsoft browser you will see a small key or padlock in the bottom right corner of your
browser window. This icon indicates that your transaction is secure. Another way you can tell
when your credit card is safe to look at the URL address. A URL that begins with "https://" is
also an indication that all your personal information is being transmitted to a secure server.

What is the trial fee for?

This trial fee is to cover the cost of processing your trial subscription.

How much does the SpyFly service cost?

You can run unlimited background reports for 7 days for a low trial fee. This is a risk-free 7-
day trial period. If you choose to keep your membership beyond the 7 -day trial period, our
monthly membership fee is less than $30.00 per month. If you cancel before your trial period
expires, no monthly charges will occur. Please visit our Terms of Use for complete details.

Will I get charged if I don’t use the service?

Yes, you will. Your membership fees cover the costs of providing the services to you, whether
you use the service or not. Please note, some of the SpyFly features go to work for you the
second you set them up. For example, the monthly monitoring of registered sex offenders
occurs automatically once a monitoring area has been set up. This way you don’t have to log
into the website every time you want to know if a new sex offender has registered near your
family. We call this the burglar alarm for sex offenders.

Where do I go if I need help?

If you need support at any time, please contact member support toll free at 1-800-831-9235,
or Contact Us via our website. This will immediately send our customer service representatives
an e-mail to which we will respond promptly.

I can’t remember my Password.

Please visit the SpyFly website and click on the Member Login Link at the top of the page. You
will be provided the option to retrieve your Password. You may also conne ct with us via the
Contact Us page or email us at [email protected].

I signed up as a SpyFly member, what do I do now?

Please monitor your email account that you used during your sign -up to obtain your
Registration Confirmation Email. The email will contain your login credentials and Customer
ID. Use your User Name and Password to log in to the SpyFly website. If you have any
questions please call our member support team at 1 -800-831-9235.

What do I do if I did not receive my Registration Confirmation E mail?

3. Occasionally, a mistyped email or other technical issues may delay or hinder receipt of your
Registration Confirmation Email. Please contact our member support team as soon as possible
at 1-800-831-9235 to confirm that your email address is correct.

It is critical that you keep your email address in Your Account up-to-date. To protect against
spam filters, please confirm that [email protected] has been added to your spam filter or
“safe senders” list. This will ensure that emails from SpyFly are delivered and not marked as
spam or junk mail.

How do I log into the SpyFly website?

In your Registration Confirmation Email you will be provided with your User Name and
Password. Both, your User Name and Password are needed to log into the website. If you
have any questions please call our member support staff at 1 -800-831-9235, they will be
happy to assist you.

How do I cancel my membership?

To cancel your SpyFly membership please call member support at 1 -800-831-9235 and a
representative will assist you with your cancellation. You may also modify or cancel your
membership by logging into your online account.

I have moved. How do I change my address and contact information?

You can log into you SpyFly account and click on the My Account tab. There, you will be able
to change your address and contact information. Alternatively, you can call member support
1-800-831-9235. One of our member support representatives will be happy to assist.

How do I unsubscribe from your email list?

If you no longer wish to receive emails from SpyFly, simply click the "Unsubscribe" link at the
bottom of any email message you receive from us . You can also click on the Unsubscribe Your
Email Address which can be found at the bottom of the SpyFly website. Your unsubscribe
request will be honored immediately. Please note it may take up to 10 business days for your
email address to be completely removed from our database. Also, you will still receive account
and billing notices from us, if applicable.

How do I contact SpyFly’s member support department?

Please call our friendly member support staff at 1-800-831-9235. We are available: Monday
through Friday from 5AM - 8PM PT and Saturday and Sunday from 6AM - 7PM PT.

How do I opt-out my information from SpyFly searches?

We take your privacy very seriously. To be removed from our database, please use visit our
Remove My Information page to opt -out of our database.

If the data you provide is “public record” why do I have to pay for it?

4. By providing our members fast, easy and affordable access to public records, members can
quickly make informed decisions about individuals they interact with. Historically, access to
public records was difficult to obtain – that’s where SpyFly comes in. SpyFly levels the playing
field by utilizing cutting edge technology to provide its members with the most complete
background information available. As you can imagine, aggregating all of the information that
we make available to you is not easy and, therefore, not cheap. In addition, we may purchase
some of the data from other companies to ensure we have the best and most accurate
information available.

Source URL: https://www.spyfly.com/help-center/help-center