standards satisfication AIESEC Internnational

1. Standards &
Satisfaction

2. Standards and Satisfactions
are key activities what we
as AIESECers need to
deliver to our customers.
Through ensuring Standard
& Satisfaction, we facilitate
Inner & Outer Journey for
the customers which in the
end develop the leadership
qualities. Focusing on the
that means we
are delivering on the
value we promised to the
customers, it is the
essential bottomline.

What is
Standards &
Satisfaction?

3. Standards & Satisfaction

4. VISA &
WORK PERMIT
The EP can legally enter and
stay in the country/territory
and perform the activities
stated in the Opportunity.
AIESEC has provided in
written format all the
information required to
arrange for any documents,
visa or work permits that may
be required.

5. All alignments and agreements must be made in a
way writing and must have saved PDFs which
prove that this information was passed, with the
purpose of stopping the entities of AIESEC.


In the visa you will find all the information HUB about visa for all operations, always stay
tuned: https://hub.aiesec.org.br/visa-hub/
General

6. 1.Before APD, check in the HUB if that country's VISA is accepted;
2.Approved;
3.Within a week after the APD:
●The HE must inform the EP with all necessary information on visas and laws related to the Exchange;
●The EP must send the copy of the Passport to the HE;
4.Within two weeks after receiving the copy of the Passport:
●The HE must send all the information necessary to be document made and/or work permit visa and entry
into the country;
●The EP should check if has all requirements for the visa withdrawal;
5.The EP should apply to seen in up to two weeks after receipt of all documents for the implementation of the
same;
●SE should align the EP when the rights and obligations in relation to the seen;
6.The SE should ensure that HE and EP are complying with all its obligations and if any part is not fulfilled its
obligation, should apply the Case Solving Flow.
Recommended timeline

7. OGX Responsibilities ICX Responsibilities


1.Align with the EP which are his obligations in the
process;
2.Always track the ICX to send the correct information;
3.Always check if the information sent by ICX are correct;
4.Follow the EP in the process of withdrawal of the visa;
5.Be aware of the timeline.


1.Always be aware of the information contained in the
visa HUB;
2.Always seek update of new information about visa;
3.Analyze if that actually authorizes the
implementation of visa activities that will be carried
on the Exchange;
4.Be aware of the timeline.
5.Align well with the EP what seen allows and that the
visa bans and align even when the EP can stay in the
country.

8. 1.Amendment of documents necessary for withdrawal of the visa - this type of application is very unstable,
so all parts (SE, HE and EP) should always be on the lookout for specific visa related update.

2.HE inform seen wrong - Both EP as SE should check if the information passed by HE is correct and if those
procedures really allow the kind of activities that the EP will hold in that country.

3.EP wrong visa or no visa - Must be very strong in relation to the alignment seen and obligations of the
refente EP, all those aligned should be made in such a way written and saved in PDF to safeguard the AIESEC
of possible problems.

4.Some of the parties (HE, SE and EP) do not comply with the timeline - the delay is not acceptable activities,
should finish the term end entity should send an email charging there is a solution to this problem within 48
hours and that if there is no solution that will become a case the ECB level. You also negotiate a new
deadline, since all parties agree and be aware if the length of time required for the visa withdrawal will fit in
the time leading up to the completion of the Exchange, never stretch more than 7 days after the default.
What can go wrong?

9. Compendium Global
For complete informations, access the Compendium Global: https://goo.gl/c8ZDaF


Supporting Document - Recommended pages:
EP Criteria - pages 52 and 53
General Policies and Procedures Applicable to OP taker - page 55
General Policies and Procedures Applicable to Hosting Entity - pages 56 and 57


Need more information?

10. ARRIVAL
PICK UP
The Exchange Participant is picked up by
a representative of AIESEC.
The Host entity will state in the
Opportunity where the Exchange
Participant will be picked up/options on
where will be picked up. Before
realization the Host entity has provided
written information to the EP on any
domestic transportation required to
arrive at this point of pickup.

11. All alignments and agreements must be made in a way writing and must
have saved PDFs which prove that this information was passed, with the
purpose of stopping the entities of AIESEC.
General

12. Good cases
➔ICX combine with other area
in LC so they can be
responsible for be present in
the arrival too in high pick


➔Elect a pick up team inside ICX area that
will be responsible to do an schedule with
the arrival trainees, organize pick ups, do
banners and engage the LC to go.
➔Create a challenge that counts how many
times the member participates of extra jobs
like pick up, first day in NGO, RIS, OPS (....)

13. 1.EP with all informations about bus, subway or taxi necessary to
transfers;
2.HE combine with the EP a specific and easy point to find and meet;
3.HE send the number of AIESEC’s responsibles for pick up to the EP
before she/he travel from her/him country;
4.Stay in contact with the EP during the trip;
5.HE be there in time.
Checklist

14. OGX Responsibilities ICX Responsibilities


1.Align with the EP which are his obligations in the
process;
2.Align with ICX the date and hour of EPs arrival
3.Always check with ICX if they are conscious about
EPs arrival information
4.Always track if ICX to send the correct information.

1.Understand that it's their responsibility to pick up
the EP
2.Align with the EP arrival informations (local, time
and personal informations to recognize the EP)
3.Align with the EP the way (if it's necessary to take
a bus or other transportation)
4.Be there to pick up the EP
5.Arrive on time

15. 1.oGX doesn’t align with the EP who is the responsible for the pick up - try send the number to
the EP during the trip and guarantee that the HE will be in time on the airport or bus station.
2.oGX send the EP to an entity that doesn't care about pick up - first, doesn't send to this LC, but
if the EP really wants to go, explain to she/he about it by email.
3.ICX doesn’t feel responsible for the EP’s pick up - try realize a chat to talk about this delivery
and in any case, doesn’t send to this LC.
4.ICX doesn’t align with the EP the arrival time - maximum 1 week before the EP travel,
guarantee the HE has someone to realize the pick up and align the time.
5.The flight be delayed - keep contact with SE and EP to receive the information about the new
time to arrive, if doesn’t have anyone to pick up in the new time, explain to the EP and SE, send
the Host address and align the EP to take a taxi or bus to go there.
6.The EP get lost in the airport or bus station - HE should try contact the EP by phone and/or
advertise by informations desk your local.
What can go wrong?

16. DEPARTURE
SUPPORT
AIESEC Host entity has
offered in written format
information on how to
depart from the country two
weeks before the end of the
internship.

17. All alignments and agreements must be made in a way writing and must
have saved PDFs which prove that this information was passed, with the
purpose of stopping the entities of AIESEC.
General

18. 1.Communicate the Stakeholders about the date, hour and local to
departure one week early;
2.EP needs to know all informations about bus, subway or taxi;
3.Stay in contact with the EP during the trip.
Checklist

19. OGX Responsibilities ICX Responsibilities
1.Talk with the EP to know all informations
about your trip;
2.Schedule an Reintegration Seminar before
the EP come back.

1.Guarantee that the EP has all informations
about your trip;
2.Communicate the Stakeholders about the
trip to they can to say good bye;
3.Guarantee the EP has an OPS scheduled
by SE.

20. EP lost her/his transportation - Try buy or change to new fly/trip, if she/he is in your city, check
if someone can accommodate her/him during this time. If she/he is another city, contact a
Hostel near she/he, take basic informations (price, availability to the necessary days, how is the
accommodation and how arrive there from where the EP is), share all informations with the EP
and communicate the SE.

EP leave the city without communicate - Communicate the SE or the HE about, try contact the
EP and send a message or email (with videos, images and/or text) to her/him talking about your
experience here.
What can go wrong?