STAR Description of Kosenko Valerii's projects

Description of projects using the STAR method completed by Valerii Kosenko

1. Description of projects
by STAR method
Kosenko Valerii

2. #01. Marketing Orientation
Situation
The furniture company operated with separate production, wholesale, and retail functions, lacking a unified marketing-oriented approach.
This led to inefficient inventory management, inaccurate sales budgeting, and an overloaded assortment that impacted profitability. The
project team consisted of 40 members.
Task
I was tasked with creating an integrated management system that prioritized marketing principles. This involved gaining buy-in from key
stakeholders, implementing inventory and sales forecasting methods, and optimizing the product assortment based on customer
demand.
Action
* Conducted workshops and presentations to educate regional managers, line managers, and directors (40 participants) on the
importance of a marketing-oriented approach.
* Introduced inventory management and sales budgeting principles, including forecasting techniques and price-quality analysis (using MS
Excel).
* Performed ABC analysis to identify high-selling, medium-selling, and low-selling furniture series.
* Collaborated with production and sales teams to streamline the assortment based on ABC analysis data.
* Continuously monitored progress through data analysis using an online analytical system (MS Access).
Result
* Successfully conveyed the project's significance to key stakeholders, fostering company-wide adoption of the new system.
* Implemented inventory management and sales forecasting methods, leading to more accurate budgeting and reduced stock holding
costs.
* Reduced the assortment in some furniture series by up to 50% based on ABC analysis, resulting in significant savings on raw materials
(chipboard) and finished product inventory.
* Achieved a substantial increase in profit margin, from 31.5% to 59.6%, through improved inventory management and a more focused
product offering.

3. #02. SAP Retail
Situation
The food retail company needed to upgrade its point-of-sale (POS) system to leverage the functionalities offered by the SAP R3 ERP
system, specifically the POS DM (Point-of-Sale Data Management) module. This would enhance data management and potentially
improve customer service and operational efficiency. The POS DM project team consisted of 5 members.
Task
As part of a 5-person POS DM group, I was responsible for developing and defending the conceptual design for the POS DM block. This
involved defining the technical specifications, outlining data flow, and ensuring alignment with the overall business objectives.
Additionally, I participated in the implementation of functionalities based on the approved design.
Action
* Collaborated with the POS DM group (using MS Excel and MS Word) to design a comprehensive conceptual model outlining the POS
DM block's functionalities and data flow within the SAP R3 system.
* Presented and defended the conceptual design to stakeholders, addressing any concerns and ensuring alignment with business needs.
* Participated in the implementation phase, utilizing SAP Solution Manager to configure and test functionalities based on the approved
design.
Result
* Successfully developed and defended a robust conceptual design for the POS DM block, ensuring it met the technical and business
requirements of the project.
* Contributed to the implementation of the SAP R3 ERP system with the POS DM module, enabling improved data management for the
food retail operation.

4. #03. Reporting. Reporting and Analysis
Situation
A group of electronics retail companies (GRC) lacked a centralized reporting and analysis system, hindering effective monitoring and
decision-making. The Head of the Control Committee needed a tool to assess performance. The project team consisted of 14 members.
Task
My role was to develop a comprehensive reporting and analysis system for the group. This involved defining requirements (TOR for
OLAP reporting), creating a concept based on OLAP technology, and delivering a tool for the Head of the Control Committee.
Action
* Collaborated with stakeholders across the retail companies to understand their reporting needs and data requirements.
* Researched and defined the technical specifications for OLAP reporting, considering data sources, analysis capabilities, and user
access levels.
* Developed a comprehensive concept document outlining the proposed reporting and analysis system, tailored to meet the needs of the
Head of the Control Committee.
* Presented and defended the concept to key decision-makers, ensuring project buy-in and addressing any concerns.
Result
* Developed a well-defined concept for reporting and analysis based on OLAP technology, enabling a centralized view of performance
across the retail group.
* Delivered a valuable tool for the Head of the Control Committee to monitor and assess key processes.

5. #03. Reporting. Business Process Improvement
Situation
Building upon the established reporting system, the project aimed to improve efficiency across the retail group by streamlining business
processes. The project team consisted of 14 members.
Task
My role was to lead the effort in formalizing and optimizing business processes within the group. This included purchase, delivery,
storage, and distribution functionalities.
Action
* Leveraged the reporting system to identify inefficiencies and bottlenecks within core business processes (purchase, delivery, storage,
distribution).
* Collaborated with process owners across departments to map and formalize these processes (using MS Word and MS Project for
documentation and planning).
* Identified duplicate functions and redundant procedures within the organizational structure.
* Developed and implemented improvements to streamline processes, aiming for a 50% reduction in cycle times.
* Created methodological and practical materials (roadmap) for future project management and system development within the group
(using MS Word).
Result
* Successfully formalized and documented key business processes across the retail group, leading to improved transparency and
accountability.
* Optimized the organizational structure by eliminating redundancies, enhancing overall efficiency.
* Achieved a significant reduction (~50%) in the time required to complete individual business processes.
* Established a roadmap for launching, planning, implementing, monitoring, and evaluating future projects within the group.
* Provided a foundation for creating a project management system within the GRC.

6. #04. Retail audit
Situation
A food retail company required a performance evaluation of their stores across three regions in Ukraine: Ternopil, Uzhgorod, and
Simferopol. The goal was to identify areas for improvement and boost overall sales. The project team consisted of 2 members.
Task
My responsibilities within the retail audit team included:
* Visiting and assessing stores across the designated regions.
* Evaluating various performance metrics (e.g., product availability, shelf stocking, promotions, store cleanliness, customer service).
* Compiling audit findings and identifying improvement opportunities for each store.
* Developing a comprehensive report outlining the audit results and recommendations.
Action
* Conducted on-site visits to all stores in the designated regions.
* Evaluated each store based on pre-defined criteria using standardized checklists or rating scales.
* Analyzed the collected data to identify common strengths and weaknesses across stores and regions.
* Communicated findings and discussed improvement opportunities with store managers and regional representatives.
* Compiled a final report summarizing the audit results, including recommendations for enhancing stores performance.
Result
* Completed a comprehensive retail audit of stores across Ternopil, Uzhgorod, and Simferopol regions.
* Provided valuable insights and recommendations for product availability, promotions, and customer service improvement.
* The client reported significant positive impacts after implementing recommendations, including:
- 10% increase in-store traffic
- Increased promotion frequency from monthly to weekly
- 15% growth in overall sales turnover

7. #05. Cosmetics Sales Business Process Optimization
Situation
The cosmetics wholesale company lacked a clear picture of its current business processes. This hindered effective management
reporting, limited business analytics capabilities, and potentially lead to inefficiencies. The project team consisted of 34 members.
Task
My role within this project focused on:
1. Gathering and systematizing information on the company's existing business processes.
2. Contributing to the analysis of this information for various purposes:
- Defining needs for establishing a business analytics department.
- Selecting software to represent business processes through diagrams visually.
- Analyzing statistical data related to individual process components.
3. Participating in efforts to optimize and reengineer business processes for improved efficiency.
Action
* Collaborated with colleagues across different departments to gather information on existing business processes, roles, and
departmental structures.
* Participated in workshops and meetings to understand management reporting needs and analyze existing data related to different
processes.
* Analyzed statistical information on various aspects of the processes (using MS Excel) to identify areas for improvement.
Result
* Successfully documented and systematized information on 23 top-level business processes, 85 sub-processes, and 888 business roles
across 34 positions within 13 departments.
* Played a role in optimizing the organizational structure by eliminating redundancies and streamlining workflows.
* Achieved a significant reduction (approximately 50%) in the time required to complete individual business processes, leading to
increased efficiency.

8. #06. Marketing Business Process Optimization
Situation
The integrated marketing agency lacked a structured approach to its top-level business processes, potentially leading to inefficiencies
and hindering effective project management. The project involved a large team of 79 participants.
Task
My responsibilities within this project encompassed several key areas:
1. Data Collection and Systematization.
2. Project Structuring.
3. Process & Project Optimization.
4. MS Project Server Proposal.
Action
* Collaborated extensively across departments to gather information on existing business processes, project details, roles, and
departmental structures.
* Analyzed project details.
* Participated in workshops and brainstorming sessions to identify areas for improvements.
* Researched and presented a proposal on the benefits of implementing MS Project Server.
Result
* Achieved successful data collection and systematization, documenting 60 top-level business processes, 341 sub-processes, and 6800
business roles across 79 positions within 20 departments.
* Contributed to optimizing the organizational structure by eliminating redundancies and streamlining workflows, improving overall
efficiency.
* Achieved a significant reduction (approximately 50%) in completing individual business processes.
* Provided a proposal for implementing MS Project Server, potentially improving project visibility, collaboration, and resource allocation
within the agency.

9. #07. Jewelry Retail Organizational Structure
Situation
The jewelry retail company Head Ofice's existing organizational structure lacked transparency or might have contained redundancies,
hindering efficient operations. The project involved a team of 44 participants.
Task
My responsibilities within this project focused on:
1. Assessment of Current Structure:
* Review job descriptions and documents and conduct interviews with top and middle managers.
* Analyzing questionnaires and collected data to identify potential inefficiencies or redundancies.
2. Developing an Optimized Structure:
* Participating in stakeholder discussions to present findings and propose a revised organizational structure.
3. Implementation and Approval:
* Coordinating with relevant parties to ensure alignment and address concerns regarding the revised structure and role allocation.
* Finalizing and approving the optimized organizational structure and key performance indicators (KPIs).
Action
* Reviewed existing job descriptions and administrative documents and interviewed top and middle managers.
* Analyzed questionnaires and interview data to identify potential areas for improvement in the organizational structure.
* Presented findings and proposed a revised structure with a clear delineation of departments, roles, and responsibilities.
* Participated in collaborative discussions to develop a project plan for implementing the optimized structure.
* Contributed to finalizing and obtaining approval for the revised organizational structure and associated KPIs.
Result
* Gathered and analyzed information on the existing structure: 36 top-level business processes, 146 sub-processes, and 1494 business
roles across 44 positions within 20 departments.
* Successfully implemented an optimized organizational structure by eliminating duplicate functions and streamlining workflows.

10. #08. Food Retail Organizational Structure
Situation
The food retail company Head Ofice's existing organizational structure lacked transparency or might have contained redundancies,
hindering efficient operations. The project involved a team of 121 participants.
Task
My responsibilities within this project focused on:
1. Assessment of Current Structure:
* Review job descriptions and documents and conduct interviews with top and middle managers.
* Analyzing questionnaires and collected data to identify potential inefficiencies or redundancies.
2. Developing an Optimized Structure:
* Participating in stakeholder discussions to present findings and propose a revised organizational structure.
3. Implementation and Approval:
* Coordinating with relevant parties to ensure alignment and address concerns regarding the revised structure and role allocation.
* Finalizing and approving the optimized organizational structure and key performance indicators (KPIs).
Action
* Reviewed existing job descriptions and administrative documents and interviewed top and middle managers.
* Analyzed questionnaires and interview data to identify potential areas for improvement in the organizational structure.
* Presented findings and proposed a revised structure with a clear delineation of departments, roles, and responsibilities.
* Participated in collaborative discussions to develop a project plan for implementing the optimized structure.
* Contributed to finalizing and obtaining approval for the revised organizational structure and associated KPIs.
Result
* Gathered and analyzed information on the existing structure: 13 top-level business processes, 52 sub-processes, and 638 business
roles across 27 positions within 12 departments.
* Successfully implemented an optimized organizational structure by eliminating duplicate functions and streamlining workflows.

11. #09. Medical Sales Business Process Optimization
Situation
The medical equipment sales company potentially lacked well-defined business processes and have internal conflicts due to unclear
roles and responsibilities. The team consisted of only 4 members.
Task
My contribution to the project involved:
1. Process Analysis: Gathering and systematizing information on the company's existing processes.
2. Project Structuring: Analyzing how ongoing projects aligned with the identified top-level business processes.
3. Role & Responsibility Definition: Develop transparent matrices outlining the authorities, responsibilities, and workload distribution for
each position within the company (limited to 4 positions).
4. Conflict Resolution.
Action
* Collaborated with colleagues to gather information on existing business processes, projects, roles, and responsibilities.
* Analyzed project details to understand how they aligned with the top-level business processes.
* Participated in workshops and discussions to define clear and balanced responsibility matrices for each of the four positions to
eliminate role ambiguity and potential conflicts.
* Engaged in open communication and team-building exercises to address the underlying causes of conflict and promote a more positive
and collaborative work environment.
Result
* Successfully documented the company's business processes, including 10 top-level and 50 sub-processes.
* Mapped ongoing projects to the relevant business processes, ensuring alignment and potentially improving project management.
* Developed clear and well-defined role and responsibility matrices, leading to a fairer workload distribution and reduced potential for
conflicts.
* Contributed to a positive shift in team dynamics by addressing and eliminating the root causes of conflicts.

12. #10. Logistics Business Process Optimization
Situation
The warehouse logistics company was preparing to implement a new SAP ERP system. To ensure a successful transition, a thorough
analysis and potential optimization of existing business processes were necessary. The project team consisted of 8 members.
Task
My role within the project encompassed several key areas:
* Business Process Mapping: Develop a hierarchical structure (tree) outlining the company's business processes at three levels.
* Responsibility and Authority Definition: Collaborating with stakeholders to define clear responsibility and authority matrices.
* Process Analysis and Prioritization: Identifying and evaluating each function within the company. Conducting a SWOT analysis.
* Process Optimization and Documentation: Developing flowcharts for the SAP ERP implementation department.
* Project Management Support: Offering consulting support to ensure the project adhered to PMBOK standards.
Action
* Participated in workshops and meetings to gather information, define roles and responsibilities, and analyze processes.
* Conducted SWOT analysis for various functions.
* Created visual representations of the business processes.
* Documented all findings and recommendations for the SAP ERP implementation department.
* Provided guidance and ensured adherence to PMBOK project management best practices.
Result
* Documented the company's business processes: 39 (Level 1), 176 (Level 2), and 811 (Level 3). Roles and responsibilities for 6855
positions across 45 positions within 8 departments.
* Identified and addressed potential issues through SWOT analysis.
* Provided the SAP ERP implementation department with a clear understanding of existing business processes and opportunities for
optimization.
* Ensured the project followed PMBOK standards, promoting efficient and effective implementation of the new ERP system.

13. #11. Transition from SAP ERP to 1C
Situation
The warehouse logistics company planned to migrate its core business processes from the SAP ERP system to the 1C platform. This
transition aimed to reduce costs or better meet its specific needs. The project team consisted of 22 members.
Task
My responsibilities encompassed several key areas:
* Understanding Current System: Analyze how various departments within the company utilize functionalities within SAP ERP.
* Identifying Alternative Solutions: Research and recommend suitable 1C modules or functionalities to replace existing in SAP.
* Data Migration Planning: Contribute to developing a plan for migrating relevant data from SAP to the new 1C system.
* User Training and Support: Develop and deliver training materials to help employees adapt to and work effectively within the new 1C
system.
Action
* Collaborated with stakeholders across different departments to understand their current workflows and how they utilized functionalities
within SAP ERP.
* Researched and evaluated 1C capabilities, identifying appropriate modules or functionalities to address the needs of each department.
* Participated in meetings to discuss the transition plan, data migration strategy, and user training approach.
* Developed training materials or conducted training sessions to equip users with the necessary skills and knowledge to work effectively
in the new 1C system.
Result
* Achieved a transition from SAP ERP to the 1C platform, ensuring core business processes in HR, finance, procurement,
sales/distribution, and warehouse management functioned effectively within the new system.
* Provided comprehensive training and support to company personnel, enabling them to utilize the new system effectively and minimizing
disruption during the transition process.

14. #12. Org Development of Service Sales
Situation
The B2B and B2C, stationery and gift sales company, needed a well-defined and optimized structure for its service sales management
department. The project team consisted of 13 members.
Task
My responsibilities within this project encompassed several key areas:
* Current Structure Analysis: Gather information to create a matrix outlining the sales department's existing reporting structures.
* Function Prioritization and Analysis: Evaluate all departmental functions and assign priority ratings.
* Information Flow and Standards: Analyze internal document flow within the department.
* Performance Measurement: Develop proposals for collecting and analyzing data related to labor standards within the sales department.
Action
* Gathered information about existing structures, roles, responsibilities, and document workflows.
* Participated in workshops and meetings to analyze current practices, identify areas for improvement, and brainstorm solutions.
* Analyzed departmental functions and assigned priority ratings based on defined criteria.
* Conducted SWOT analysis for key departmental functions.
* Developed proposals for collecting and analyzing data related to labor standards.
* Provided a basic demonstration to showcase the potential benefits of project management software for departmental tasks.
Result
Developed the OLAP MS Excel pivot tables, which contain information about:
* functions of the department and personnel up to the 3rd level of detail,
* authority: 1510 connections, 18 positions, 62 employees.
* rating of priorities (problematicity + significance) of the department’s functions,
* SWOT analysis of functions at the 2nd level of detail.
Introduced the concept of project management software and its potential benefits for the sales department

15. #13. Sales Manager Job Description
Situation
The B2B and B2C stationery and gift sales company was needed a well-defined Sales Manager job description to ensure clarity of roles
and responsibilities. The project team consisted of 17 members.
Task
My responsibilities within this project focused on several key areas:
* Sales Process Optimization: Analyze the existing sales process to identify areas for improvement and redundancies.
* Job Description Development: Develop a clear and comprehensive job description for the Sales Manager role based on the optimized
sales process and authority matrix analysis.
* Monitoring System Implementation: Design a system to monitor and track how effectively Sales Managers adhere to their defined
powers and responsibilities outlined in the job description.
Action
* Analyze the existing sales process and identify roles and responsibilities.
* Process improvement, define clear steps within the sales process, and assign roles accordingly.
* Analyze the authority matrix to understand the specific powers and authorities assigned to Sales Managers.
* Draft a comprehensive Sales Manager job description based on optimized process insights and authority matrix analysis.
* Design a monitoring system to track Sales Manager performance, outlining data collection methods and identifying responsible parties.
Result
* Developed the OLAP MS Excel pivot tables, with clear structures across three levels: 7 top-level business processes, 28 sub-functions
within those processes,107 specific job roles assigned to functions, 465 total business roles mapped to existing 18 sales positions.
* Created an approved job description for the Sales Manager role, outlining responsibilities, authorities, and expectations based on the
optimized sales process and authority matrix.
* Established a system for monitoring the implementation of powers by Sales Managers, ensuring adherence to their defined roles and
responsibilities.

16. #14. Org Development of Marketing
Situation
The B2C retail stationery and gift company's marketing department needed a well-defined and optimized structure. This led to
inefficiencies, conflicting areas of responsibility, and a lack of focus on critical functions. The project team consisted of 9 members.
Task
My responsibilities within this project encompassed several key areas:
* Current Structure Analysis: Gather information to create a matrix outlining the existing reporting structures (linear and functional) within
the marketing department. Identify and recommend solutions to eliminate any conflicting areas of responsibility.
* Function Prioritization and Analysis: Evaluate all departmental functions and assign priority ratings based on "problematic" and
"significance." Conduct a SWOT analysis for key functions (2nd level of detail). Develop visual representations of high-priority functions.
* Performance Measurement: Develop proposals for collecting and analyzing data related to labor standards.
Action
* Gathered information about existing structures, roles, responsibilities, and potential conflicts.
* Analyzed departmental functions and assigned priority ratings based on defined criteria.
* Conducted SWOT analysis for key departmental functions.
* Created visual representations to map high-priority functions and their key processes.
Result
* Developed the OLAP MS Excel pivot tables, which contain information about functions of the department and personnel up to the 3rd
level of detail, authorities: 3334 connections, 31 positions, 126 employees.
* Rating of priorities (problematic + significance) of the department’s functions,
* SWOT analysis of functions at the 2nd level of detail,
* Graphic diagrams of functions with a rating of more than 7,
* Presented well-defined proposals for collecting and analyzing data related to labor standards, a step that could significantly enhance
our performance measurement capabilities.

17. #15. Marketing Job Descriptions & Monitoring
Situation
The B2C retail stationery and gift company's marketing department lacked clearly defined job descriptions for its employees. This
potentially led to confusion about roles, responsibilities, and reporting structures. The project team consisted of 9 members.
Task
My responsibilities within this project focused on two key areas:
* Job Description Development: - Leverage the authority matrix to identify specific powers and responsibilities for each marketing
position (28 positions). - Develop clear and comprehensive job descriptions for all nine marketing employee roles based on the authority
matrix and a unified marketing department work structure.
* Monitoring System Implementation.
Action
* Engaged collaboratively with colleagues across the marketing department to gather comprehensive information about existing roles,
responsibilities, and authorities.
* Analyzed the authority matrix to understand each marketing position's authorities.
* Drafted clear and comprehensive job descriptions for all nine marketing roles, ensuring alignment with the authority matrix and the
unified marketing work structure.
* Designed a system to monitor employee performance against job descriptions.
Result
* Developed nine approved job descriptions for marketing department employees, outlining responsibilities, authorities, and expectations
based on the authority matrix and the unified work structure.
* Created a unified marketing work structure documented in an OLAP MS Excel pivot table report, encompassing: 4 top-level business
processes, 14 sub-processes, 40 functions, 167 detailed business processes at the 4th level, 1296 business roles of 28 positions.
* Established a system for monitoring the implementation of powers by employees, ensuring adherence to their defined roles and
responsibilities.

18. #16. Annual Product Catalog Release (MS Project)
Situation
The B2C office supplies company lacked a well-defined and efficient process for releasing its annual product catalog. This potentially led
to delays, missed deadlines, and inefficient resource allocation. The project team consisted of 12 members.
Task
My responsibilities within this project encompassed several vital areas:
* Process Mapping: Collaborate with stakeholders to define a comprehensive workflow for producing the annual product catalog*
Resource Allocation: Identify and assign the necessary resources (personnel, equipment, software) to complete each step.
* MS Project Implementation: Develop a detailed and clear project plan within MS Project, outlining tasks, durations, dependencies,
resource assignments, and a clear timeline.
* Training & Communication: Train project participants on the fundamentals of using MS Project.
Action
* Facilitated workshops and meetings to gather stakeholder input, defining a detailed product catalog production workflow.
* Collaborated with team members to identify and assign necessary resources (personnel, software, etc.) for each stage.
* Utilized MS Project to create a comprehensive project plan, outlining tasks, durations, dependencies, resource assignments, and a
clear timeline for the entire catalog release process.
* Delivered training sessions to equip project participants with the skills to use MS Project to track progress and manage resources.
* Established regular communication channels (meetings, reports) to inform all stakeholders of project progress and address emerging
issues.
Result
* Developed a comprehensive MS Project file for tracking timing, resources, and budget for the annual product catalog release.
* Provided project participants with the necessary training to utilize MS Project effectively.
* Achieved a significant improvement in project efficiency, potentially reducing the overall duration of the product catalog release by 2
months.

19. #17. Optimizing Factory Operations & Roles
Situation
The stationery product factory lacked a clear and optimized structure regarding linear reporting and functional subordination. This
potentially led to inefficiencies, conflicting areas of responsibility around job roles. The project team consisted of 39 members.
Task
My responsibilities within this project encompassed several key areas:
* Current Structure Analysis
* Function Prioritization and Analysis
* Job Description Development
* Monitoring System Implementation
Action
* Collaborated with colleagues across the factory to gather information
* Analyzed departmental functions and assigned priority ratings based on defined criteria.
* Conducted SWOT analysis.
* Created processes diagrams.
* Developed clear and comprehensive job descriptions for all factory roles based on the authority matrix analysis.
* Designed a system to monitor employee performance against job descriptions.
Result
* Created a comprehensive OLAP MS Excel pivot table report outlining the existing factory structure, including: - 9 top-level processes,
36 sub-processes, 195 sub-sub-processes, 394 detailed processes. - A matrix outlining reporting structures and potential areas of
conflict (3250 business roles for 46 positions). - Ratings for the priority of functions. - SWOT analysis.
* Developed processes diagrams.
* Provided job descriptions for all factory roles, ensuring clarity of expectations and responsibilities.
* Established a system for monitoring.

20. #18. Optimizing Procurement Business Process
Situation
The Papyrus factory, a stationery product manufacturer, lacked a clearly defined and efficient procurement process. This potentially led to
delays, inefficiencies, and a lack of transparency. The project team consisted of 3 members.
Task
My responsibilities within this project encompassed several key areas:
* Process Analysis and Optimization: Collaborate with stakeholders to analyze the current procurement process, identify areas for
improvement, and develop an optimized workflow.
* Documentation and Training: Draft and obtain approval for clear regulations outlining the optimized process.
* Monitoring and Feedback: Develop a system to monitor and gather feedback on implementing the optimized process.
Action
* Conducted workshops and meetings with stakeholders to analyze the current process, and design an optimized workflow.
* Drafted clear and comprehensive BP regulations for the optimized procurement process.
* Developed and approved visual flowcharts depicting the procurement process for different inventory item groups.
* Designed and approved any necessary accompanying documents.
* Delivered training sessions to familiarize process participants with the new regulations, flowcharts, and documents.
* Established a system to monitor the implementation of the optimized process.
Result
* Approved the optimized procurement process.
* Developed and obtained approval for visual flowcharts representing the procurement process for various inventory item groups.
* Designed and obtained approval for any accompanying documents used in the procurement process.
* Conducted training sessions, ensuring all participants in the procurement process are familiar with the new regulations and
documentation.
* Established a system to monitor and gather feedback on implementing the optimized procurement process.

21. #19. Streamlining Personnel Service Operations
Situation
The HR department of a B2B, B2C stationery company lacked a clear structure regarding reporting lines and functional authority. This
potentially led to confusion about roles, conflicting areas of responsibility, and inefficiencies. The project team consisted of 7 members.
Task
My responsibilities within this project encompassed several key areas:
* Current Structure Analysis: Create a matrix outlining existing linear and functional structures.
* Function Prioritization and Analysis: - Evaluate all departmental functions and assign priority ratings based on "problematicity" and
"significance." - Conduct a SWOT analysis. - Develop process diagrams (ratings above 7).
* Job Description Development
* Monitoring System Implementation: Design a system to monitor employee adherence to job descriptions.
Action
* Gather information about existing structures, roles, responsibilities, and potential conflicts.
* Analyze current practices, identify areas for improvement, and brainstorm solutions for streamlining the structure.
* Analyzed departmental functions and assigned priority ratings based on defined criteria.
* Conducted SWOT analysis.
* Created process diagrams.
* Developed job descriptions for all HR roles based on the authority matrix analysis.
* Designed a system to monitor employee performance against job descriptions.
Result
* Created a comprehensive OLAP MS Excel pivot table report outlining the existing HR department structure, including: 1 top-level
process, 13 sub-processes, 35 sub-sub-processes, 138 detailed processes. - A matrix outlining reporting structures and potential areas
of conflict (1173 business roles for 34 positions). - Ratings for the priority of various departmental functions. - A SWOT analysis.
* Job descriptions for all HR roles, ensuring clarity of expectations and responsibilities.

22. #20. Optimizing Boutique Store Operations
Situation
The boutique store lacked a clear and optimized structure regarding reporting lines and functional authority. This potentially lead to
inefficiencies, conflicting areas of responsibility, and a lack of clarity around job roles. The project team consisted of 15 members.
Task
My responsibilities within this project encompassed several key areas:
* Current Structure Analysis: - Create a matrix outlining existing linear and functional structures.
* Function Prioritization and Analysis: - Evaluate all departmental functions and assign priority ratings based on "problematicity" and
"significance." - Conduct a SWOT analysis. - Develop process diagrams (ratings above 7).
* Job Description Development: - Leverage the authority matrix for each boutique position (16 positions) and job descriptions.
* Monitoring System Implementation: - Design a system to monitor employee adherence to job descriptions.
Action
* Gather information about existing structures, roles, responsibilities, and any potential conflicts.
* Analyze current practices, identify areas for improvement, and brainstorm solutions for streamlining the structure.
* Analyzed departmental functions and assigned priority ratings based on defined criteria.
* Conducted SWOT analysis for key departmental functions.
* Developed job descriptions for all boutique roles based on the authority matrix analysis.
* Designed a system to monitor employee performance against job descriptions.
Result
* Created a comprehensive OLAP MS Excel pivot table report outlining the existing boutique structure, including: - Departmental
functions and personnel details up to four levels (1 top-level process, 4 sub-processes, 21 sub-sub-processes, 96 detailed processes).
- A matrix outlining reporting structures and potential areas of conflict (327 business roles for 16 positions). - A SWOT analysis.
* Developed visual flowcharts outlining high-priority functions within the boutique.
* Provided well-defined job descriptions for all boutique roles, ensuring clarity of expectations and responsibilities.

23. #21. Creating a Project Plan for Store Opening
Situation
The company lacked a structured and efficient process for opening a new store. This potentially led to delays, resource inefficiencies,
and budget overruns. The project team consisted of 21 members.
Task
My responsibilities within this project focused on several key areas:
* Process Mapping: - Collaborate with stakeholders to define all tasks involved in opening a store. - Identify the sequence and
dependencies between these tasks. - Estimate the time required for each task.
* Resource Allocation: - Identify and assign the necessary resources (personnel, equipment, budget) required to complete each task.
* Project Planning and Management: - Develop a detailed project plan within MS Project, outlining tasks, durations, dependencies,
resource assignments, and a clear timeline.
Action
* Facilitated workshops and meetings to gather input from stakeholders, defining a comprehensive workflow for opening a store.
* Collaborated with team members to identify and assign necessary resources (personnel, equipment, budget) for each stage.
* Utilized MS Project to create a comprehensive project plan, outlining tasks, durations, dependencies, resource assignments, and a
clear timeline for the entire store opening process.
Result
* Developed a comprehensive MS Project file for tracking timing, resources, and budget for opening a new store.
* Achieved a significant improvement in project efficiency, potentially reducing the overall project duration by one month.

24. #22. Streamlining Security Service Operations
Situation
The retail company lacked a comprehensive understanding of its security service's current state and potential areas for improvement.
The project team consisted of 15 members.
Task
My responsibilities within this project focused on several key areas:
* Current State Assessment: - Gather information to understand the existing security service's structure, processes, and capabilities.
* Threat Identification: - Identify and categorize potential threats to the company, including their severity and likelihood of occurrence.
* Optimization Recommendations: - Develop recommendations to enhance the security service's effectiveness and efficiency.
* Future Planning: - Determine priorities for future organizational development projects related to security.
Action
* Collaborated with security personnel to understand the existing security service, including its structure, processes, and resources.
* Conducted a thorough assessment of potential threats, categorizing them based on severity and likelihood.
* Analyzed the gathered information to identify weaknesses and areas for improvement within the security service.
Result
* Developed a comprehensive understanding of the existing security service's state.
* Identified and categorized a total of 561 potential threats across 13 classification levels.
* Provided a list of recommendations for optimizing the security service.
* Determined priorities for subsequent organizational and strategic development projects related to security.

25. #23. Store and Warehouse Premises Optimization
Situation
The store-warehouse faced safety concerns, inefficient use of space, and difficulty in controlling goods placement. The project team
consisted of 30 members.
Task
My responsibilities included:
* Assessing the existing store layout to identify safety hazards and inefficiencies.
* Developing a redesign plan to improve employee safety, increase passage widths to fire safety standards, enhance control over goods
placement, and expand warehouse space.
* Implementing the redesigned layout and optimizing workspaces.
Action
* Conducted a thorough inspection of the store premises to identify safety hazards and areas for improvement.
* Developed a detailed redesign plan, including measurements and specifications for increased passage widths and optimized
workspace layouts.
* Collaborated with construction and design teams to implement the redesigned layout.
Result
* Increased passage widths to meet fire safety standards.
* Implemented a store layout that allows for full visibility and control of the entire retail area, eliminating "dead zones."
* Expanded warehouse space by 20%.

26. #24. Developing a Pharmacy Chain Based on Theory of Constraints
Situation
The company aimed to expand its pharmacy chain by applying the Theory of Constraints (TOC) principles to optimize operations and
increase sales. The project team consisted of 17 members.
Task
My responsibilities within this project focused on several key areas:
* Process Analysis and Optimization: - Utilize TOC tools (UDEs, Tree of Existing Reality) to analyze existing processes and identify
constraints. - Develop breakthrough solutions to address identified constraints. - Verify solutions through the Tree of Future Reality
analysis.
* Customer Segmentation and Offer Development: - Segment customer base and develop tailored "mafia offers" for each segment.
* Project Management and Implementation: - Develop detailed project plans using MS Project for 22 TOC initiatives. - Implement the
developed solutions and monitor progress.
* Performance Measurement and Improvement: - Develop motivation systems for medical representatives and marketing departments.
Action
* Led the application of TOC tools to analyze existing processes and identify constraints.
* Developed and implemented customer segmentation and "mafia offer" strategies.
* Created detailed project plans for 22 TOC initiatives using MS Project.
* Monitored project progress and implemented necessary adjustments.
* Developed and implemented motivation systems for medical representatives and marketing departments.
Result
* Implemented 22 TOC development projects.
* Established a project implementation control system to ensure timely responses to deviations.
* Achieved a 40% increase in sales through effective motivation systems for medical representatives and marketing departments.

27. #25. Optimizing Project Office Operations
Situation
The electronics retail company lacked a standardized project management approach, leading to inconsistencies in project execution and
potential missed opportunities. The project team consisted of 12 members.
Task
My responsibilities included:
* Developing and implementing a project management methodology aligned with the company's strategy.
* Creating a robust project selection process.
* Providing training and support to project teams.
* Establishing a knowledge repository for project best practices.
* Implementing project monitoring and control procedures.
* Introducing and supporting project management information systems.
Action
* Conducted research and analysis to develop a suitable project management methodology.
* Defined criteria for project selection and implemented a corresponding process.
* Developed and delivered project management training programs.
* Established a central repository for project documentation and lessons learned.
* Implemented project monitoring and control procedures, including key performance indicators and reporting mechanisms.
* Introduced and supported the use of project management software (e.g., MS Project) for project planning and tracking.
Result
* Implemented a project selection mechanism aligned with the company's strategy.
* Formalized and implemented 14 key projects using MS Project.
* Established a project management methodology and provided training to enhance project execution capabilities.
* Created a knowledge repository for project best practices.
* Implemented a system for monitoring and controlling project performance.

28. #26. Implementation of a Project Office
Situation
The TV channel lacked a centralized project management function, leading to inconsistencies in project execution and potential
inefficiencies. The project team consisted of 314 members.
Task
My responsibilities included:
* Developing and implementing standardized project management practices.
* Establishing and staffing a dedicated project management office (PMO).
* Providing regular project updates to the TV channel's board.
* Implementing a corporate project management system using MS Project, SharePoint, and Project Server.
* Training project managers in the use of these tools.
Action
* Conducted research and analysis to develop a comprehensive project management methodology.
* Defined roles and responsibilities for the PMO team and recruited necessary staff.
* Established reporting mechanisms and communication channels to provide regular updates to the board.
* Implemented the MS Project suite as the corporate project management system.
* Developed and delivered training programs for project managers on the use of MS Project, SharePoint, and Project Server.
Result
* Established a project management office and defined standardized project management practices.
* Implemented a corporate project management system using MS Project, SharePoint, and Project Server, managing 70 projects.
* Trained project managers to effectively utilize the project management system.
* Enabled the TV channel's board to have up-to-date visibility into project progress.
* Achieved a 30% reduction in project budget through improved planning and resource allocation.

29. #27. Optimization of Procurement Process
Situation
The company's procurement process lacked efficiency and alignment with long-term goals. The project team consisted of 14 members.

Task
My responsibilities included:
* Analyzing the existing procurement process to identify strengths, weaknesses, opportunities, and threats.
* Defining current and future goals for the procurement function.
* Developing an optimized procurement process aligned with the company's strategic objectives.
* Implementing the optimized procurement process and monitoring its performance.
Action
* Conducted a thorough analysis of the existing procurement process, including documenting current steps, roles, and responsibilities.
* Defined the company's current and desired future state for procurement.
* Developed a detailed "as-is" and "as-should" process map for procurement.
* Conducted a SWOT analysis to identify areas for improvement.
* Developed recommendations for process optimization and presented them to stakeholders.
* Implemented the optimized procurement process and trained relevant personnel.
* Established a system for monitoring process performance and gathering feedback.
Result
* Documented and optimized the procurement process.
* Aligned procurement activities with the company's long-term goals.
* Reduced the time required to complete the procurement process by approximately 50%.
* Achieved a reduction in financial losses by up to 80% through the elimination of identified threats.

30. #28. Optimization of Finance Business Process
Situation
The company's financial management processes lacked efficiency and alignment with strategic goals. The project team consisted of 14
members.
Task
My responsibilities included:
* Analyzing the existing financial management process to identify strengths, weaknesses, opportunities, and threats.
* Defining current and desired future states for the financial function.
* Developing an optimized financial management process aligned with the company's strategic objectives.
Action
* Conducted a thorough analysis of the existing financial management process, including documenting current steps, roles, and
responsibilities.
* Defined the company's current and desired future state for financial management.
* Developed a detailed "as-is" and "to be" process map for financial management.
* Conducted a SWOT analysis to identify areas for improvement.
* Developed recommendations for process optimization and presented them to stakeholders.
* Implemented the optimized financial management process.
Result
* Documented and optimized the financial management process.
* Aligned financial activities with the company's long-term goals.

31. #29. Improving Project Management for Service Station Network
Situation
The service station network lacked a standardized project management approach, leading to inefficiencies in project planning, resource
allocation, and tracking. The project team consisted of 52 members.
Task
My responsibilities included:
* Implementing a project portfolio management system using MS Project.
* Analyzing resource allocation across projects to identify potential bottlenecks.
* Demonstrating the capabilities of MS Project for project tracking and control.
Action
* Identified and documented key projects within the network.
* Utilized MS Project to create a centralized portfolio of projects.
* Analyzed resource utilization across projects to identify potential conflicts and imbalances.
* Demonstrated the effectiveness of MS Project for tracking project progress, managing tasks, and monitoring budgets.
Result
* Formalized a portfolio of 14 projects within MS Project.
* Demonstrated resource loading and identified resource needs across projects.
* Showcased the ability to track project progress using MS Project.
* Optimized resource allocation and a 30% budget savings.

32. #30. Creating a Restaurant Opening Project Plan in MS Project
Situation
The fast-food company lacked a standardized approach to planning and managing restaurant opening projects. This led to inefficiencies
and inconsistencies in project execution. The project team consisted of 30 members.
Task
My responsibilities included:
* Defining the hierarchical structure and authority matrix for restaurant opening projects.
* Developing a detailed project plan using MS Project to visualize project timelines, dependencies, and resource allocation.
Action
* Collaborated with cross-functional teams to define roles and responsibilities for restaurant opening projects.
* Created a hierarchical work breakdown structure and an authority matrix outlining decision-making processes.
* Developed a comprehensive project plan in MS Project, including tasks, dependencies, durations, and resource assignments.
* Iteratively refined the project model based on feedback and analysis.
Result
* Developed a standardized hierarchical work structure and authority matrix for restaurant opening projects.
* Created optimized project models in MS Project, reducing project duration by one month.

33. #31. Implementation of Project and Process Offices
Situation
The satellite television company lacked a centralized project management function, leading to inconsistencies in project execution and
inefficiencies. The project team consisted of 20 members.
Task
My responsibilities included:
* Developing and implementing project and process management standards.
* Establishing a project office and defining its functions.
* Implementing a project management information system.
* Providing training and support to project teams.
Action
* Conducted research and analysis to develop project and process management standards.
* Established the project office and defined its roles and responsibilities.
* Implemented a project management portal using Google Sites.
* Developed standardized project documentation templates (initiative application, project charter, MS Project file).
* Implemented a project monitoring and reporting system.
* Developed and delivered training materials for project management.
Result
* Established a project management office and defined standardized processes.
* Implemented a project management portal and project documentation templates.
* Established a project monitoring and reporting system.
* Reduced project implementation time by approximately 20%.

34. #32. Optimization of Commercial Business Processes
Situation
The company's commercial department faced inefficiencies in its sales processes, leading to potential revenue loss and customer
dissatisfaction. The project team consisted of 17 members.
Task
My responsibilities included:
* Analyzing the existing "Sales of Services" business process to identify areas for improvement.
* Developing a hierarchical structure of the process to visualize its components and dependencies.
* Conducting a SWOT analysis to identify strengths, weaknesses, opportunities, and threats.
* Creating a matrix of powers to define roles and responsibilities within the process.
* Implementing process improvements based on the analysis.
Action
* Conducted interviews with employees in commercial departments to understand the current "Sales of Services" process.
* Developed a hierarchical structure of the process to visualize its steps and decision points.
* Conducted a SWOT analysis to identify process bottlenecks and areas for improvement.
* Developed a matrix of powers to clarify roles and responsibilities.
* Implemented changes to the process based on the analysis and recommendations.
Result
* Developed a detailed understanding of the "Sales of Services" business process.
* Identified and addressed process bottlenecks through a SWOT analysis and matrix of powers.
* Reduced the time required to complete business processes by 30%.

35. #33. Implementation of an E-Commerce Project Office
Situation
The e-commerce company lacked a centralized project management function, leading to inconsistencies in project execution and
potential missed opportunities. The project team consisted of 45 members.
Task
My responsibilities included:
* Analyzing and optimizing the existing project management methodology
* Establishing a project selection process aligned with the company's strategy.
* Developing and delivering project management training programs.
* Creating a central repository for project documentation and best practices.
* Implementing project monitoring and control procedures.
Action
* Conducted research and analysis to refine the project management methodology.
* Developed a project selection process based on strategic alignment.
* Created training programs to equip project teams with necessary skills.
* Established a project database to archive historical information and best practices.
* Implemented a project management information system (PMS) utilizing MS Project, JIRA, Ceptah Bridge plugin, and Confluence for
project planning, tracking, collaboration, and reporting.
Result
* Optimized the project management methodology for e-commerce projects.
* Established a mechanism for selecting strategic projects.
* Trained project teams to improve execution capabilities.
* Created a central project knowledge base.
* Implemented a comprehensive project management information system.
* Achieved a reduction in project implementation timelines by approximately 10%.

36. #34. Launching Project Management Consulting Company
Situation
We identified an opportunity to introduce project management consulting services for the oil and gas and construction sectors in
Kazakhstan. The project team consisted of 10 members.
Task
My responsibilities included:
* Developing project management consulting services tailored for the oil and gas and construction industries.
* Securing a client for the initial project launch.
* Providing comprehensive project management consulting services for the client's major project.
Action
* Conducted market research to assess the need for project management consulting services in Kazakhstan's oil & gas and construction
sectors.
* Developed a service portfolio catering to specific needs of these industries.
* Secured a contract with a client for project management consulting services related to the "First Integrated Gas Chemical Complex in
the Atyrau Region."
* Conducted a project management documentation audit, identifying potential issues and providing recommendations.
* Developed and implemented a stakeholder management strategy to ensure alignment with both government and private investors.
* Established project structures (PBS, WBS) and a responsibility matrix (RACI), clarifying roles and organizational structure.
* Evaluated bids from Chinese contractors for the project.
Result
* Launched PMC company in the targeted market.
* Secured a major project with a key client in the oil and gas sector.
* Delivered a comprehensive range of project management consulting services, including documentation audit, stakeholder
management, and organizational structure development.
* Provided valuable support during the client's contractor selection process.

37. #35. Organizational Structure and Authority Matrix Development
Situation
The EdTech company lacked a clear and defined organizational structure and authority matrix, leading to inefficiencies and potential
conflicts. The project team consisted of 16 members.
Task
My responsibilities included:
* Developing a standardized framework for creating organizational structures and authority matrices.
* Creating the initial organizational structure and authority matrix for the company.
* Providing training and knowledge sharing on the developed framework.
Action
* Conducted research and analysis of organizational structure best practices.
* Developed a framework for creating organizational structures and authority matrices.
* Created the initial organizational structure and authority matrix using Google Sheets.
* Developed and delivered training on the framework and its application.
Result
* Established a standardized framework for organizational structure development.
* Developed the initial organizational structure and authority matrix for the company.
* Provided training and knowledge sharing on the developed framework.