StatusDemoReportOFThisAccountfortes.pptx

descriptiom of different job

1. CRM - Weekly Tracker   5– Feb – 2024 to  09– Feb – 2024 

2. Overall Summary Attendees :

3. Robin C A & Team Client/Project activities  SFCC – Robin/Shilpa (24 hours+3 hrs) January Release – Completed. Done regression and sanity testing Tested February release tickets - InProgress Provided the RMA report to Mary from Jan 2023 to December 2023 Provided the updated User report (all users list, active users list, inactive users list) to audit team Aria – Roshini (Total – 32 hours+4hrs)/Rekha (Total – 40 hours+4hrs) Customers are Over billed-Contract Date mismatch issue: Identified affected accounts, excluded accounts already refunded and writeoff .[CAS-220478-N9S2Z3(contract mismatch), CAS-220651-V0Y2J2(refund script)].-In progress Multiple Payment issue [ CAS-220457-L1N7H8 ] Customer is charged without supporting Invoice [CAS-220491-B5K4J0] Addition of new feature In app purchase –Discussed. Coupon Codes are created for service requests RITM0050866, RITM0050782, RITM0050151. Worked on Production issues Daily monitoring activities.   Certification   Shilpa : SFDC PD1 Certification – on schedule Learning and Training PD1 Certification : Unit testing in Apex Created an updated documentation of salesforce (process of converting an lead into an opportunity and eventually either closing the opportunity as "Won" or "Lost.").   It is uploaded in this SharePoint Plan for next week SFCC – Robin/Shilpa Daily monitoring activities Feb release tickets testing Aria – Roshini To study CPQ. Aria – Rekha Update CVR monthly Plan Price in Production Create NSP plans in Production

4. THANK YOU