Study Skills_ Chapter 5_ Communication.pdf

This chapters talks about the business communication at College or University Level.

1. یمحرلا نحمرلا الله مسب
Chapter 5
Communication
Study Skills
Instructor: Murtaza Malekzada, M. Ed.

2. OUTLINE
TODAY, WE WILL BE COVERING THE FOLLOWINGS :
Pre-teaching
AskingaboutPreviousHomeworkandLesson
Duringteaching-NewLesson
WhatIsCommunication?
TheProcessofInterpersonalCommunication
Non-verbalCommunication
Activities/tasks(ByStudents)
Conclusion(ByInstructor)
Post-teaching
Homework/assignments

3. Pre-teaching
AskingaboutPreviousHomeworkandLesson
1.Who can give me a quick summary of what we studied last
week?
2.What did you all think about the homework from last time?
SpecificFocus:
3.Can anyone share the key points from last week’s lesson?
4.Did everyone complete the reading assignment on Unit 4?

4. 1.Can someone communicate
without speaking? How?
2.In groups, try to come up with a
definition of communication.

5. WHAT IS COMMUNICATION?
Murtaza Malekzada, M. Ed.

6. WHAT IS COMMUNICATION?
Communicationisthesumofallthethingsonepersondoes
whenhewantstocreateunderstandinginthemindofanother.It
involvesasystematicandcontinuousprocessoftelling,listening
andunderstanding.(Allen,n.d.).
Communicationistheprocessofsharinginformation,ideas,or
feelingsbetweenpeople.

7. THE PROCESS OF INTERPERSONAL COMMUNICATION
Theprocessofexchanginginformationbetweentwoormore
people.Forexample,aKabulUniversitystudentexplaininga
projectideatoclassmatesinagroupdiscussion.
Itisatwo-wayprocessthatinvolvesbothsendingandreceivingmessages.

8. THE PROCESS OF INTERPERSONAL COMMUNICATION
1.Sender (Communicator):
The person who starts the communication.
2.Message:
The information, idea, or feeling that the sender wants to convey.
Can be verbal (spoken/written) or non-verbal (gestures, tone, expressions).
3.Encoding:
The process of turning thoughts into words, symbols, or actions.
Example: Choosing words for a speech, or using hand gestures.
4.Channel (Medium):
The means through which the message is sent.
Examples: Face-to-face talk, phone call, email, text message.

9. THE PROCESS OF INTERPERSONAL COMMUNICATION
5. Receiver:
1.The person who gets the message.
2.Interprets (decodes) the message to understand its meaning.
6. Decoding:
1.The process of interpreting or understanding the sender’s message.
7. Feedback: The receiver’s response to the sender.
1.Shows whether the message was understood or not.
2.Example: Answering a question, nodding, or writing back.

10. THE PROCESS OF INTERPERSONAL COMMUNICATION
8. Noise (Barriers):
1.Anything that blocks or confuses the message during communication
2.Examples: Background sounds, poor internet, language differences, or even emotional stress.

11. Chapter 1 -11
Sender
Has an Idea
1
Sender
Encodes the Idea
2
Sender
Produces Message
3
Audience
Decodes Message
6
Audience
Receives Message
5
Sender
Transmits Message
4
Audience
Reacts to Message
7
Audience
Sends Feedback
8
COMMUNICATION PROCESS

12. NON-VERBAL COMMUNICATION
•Sending messages without using words.
•Often stronger than verbal communicationbecause people
believe what they see more than what they hear.
Key Types:
•Body Languageposture, movements
•Eye Contact looking, avoiding gaze
•Gestureshand movements, signals
•Facial Expressionssmile, frown, surprise
Example:Showing agreement by nodding.

13. NON-VERBAL COMMUNICATION
1. Gestures
Movements of the hands, arms, or body that express
ideas or emotions.
Example:
1.Nodding the head up and down shows agreement.
2.Raising a hand in class shows you want to speak.

14. NON-VERBAL COMMUNICATION
2. Gaze or Eye Contact
Looking at someone directly shows attention, confidence, or respect.
Example:
Students who keep eye contact with the teacher show they are listening.
Class activity: Practice short conversations with and without eye
contact; ask students which feels more respectful or confident.

15. NON-VERBAL COMMUNICATION
3. Touch (Haptics)
Physical contact used to communicate feelings.
Example:
A handshake is common when greeting teachers, classmates, or
colleagues.
Placing a hand on the chest shows sincerity and respect.

16. NON-VERBAL COMMUNICATION
4. Space
The physical distance between people when they communicate.
Example:
1.In Afghan culture, friends may stand close when talking, but students
usually keep more distance when speaking with professors.
2.In a classroom, sitting too close to the teacher may feel uncomfortable.

17. “Seek first to understand,
Then to be understood”
(Covey, 1989)

18. GROUP WORK
Instruction
You will be divided into 6 groups.
Each group will read different pages.
Work together: discuss, help, and understand the text.
The T will observe, guide, and supportduring your work.
At the end, the T will choose one representativefrom each group to explain in front
of the class.
Be ready because anyone in the group may be chosen!