Taking Order.pdf

taking order

1. Taking
Order

2. As you know Order taking is a
skillful art for any waiter. After
proper greeting and seating a
waiter needs to wait for the
guest to take order.
Today, we will learn how to
take food order in restaurant
through step by step
instruction.

3. Step-1
Observe your guest: Be observant and use
proper timing
Smile, make eye
contact and try to
anticipate when the
guest is ready to order
e.g. when a guest
closed the menu or
look around, that is an
indication that he/she
is ready to order

4. Step-2:
Approach to the
table:
Approach the
guest table with
a smile and
maintain eye
contact by
saying:
Excuse me
Mr./Mrs./Ms… or
Sir/Madam, may I
take your order
please

5. Step-3: Suggestive
selling:
Recommend your
buffet to the guest by
saying: May I suggest
our (according to the
meal period):
lunch buffet which
consist of ….. dinner
buffet which consist
of….
If the guest prefers to
order from the a la
carte menu, advise the
guest of our daily
specials or other
promotion
Offer further suggestions
accordingly by saying:
Excuse me
Mr./Mrs./Ms…. or
Sir/Madam, would you
like to have an
appetizer to start with,
may I suggest our ….
Or
•Today’s bar special is
(name of a cocktail/
mocktail).”/ Shall I bring you
an iced tea or a mocktail to
start with?

6. Step-4:Takethe
Order:
Duringtheordering
process,notedown
thenumberof
guests and items
ordered in a
sequential order
correspondingto
theseatsonyour
orderpad
Takeorder
fromthe
ladyfirst
followbyan
older
gentleman
oraguest
andthe
hostlast

7. KOT(KitchenOrderTicket)
1.SLNo.31672(refPicture)
2.TableNo
3.Cover–TotalNo.ofGuest
4.Time
5.Date
6.Quantity
7.Item
8.CoverNo-fromthekitchenentrance
Cover
No1,then2,3, 4….anticlockwise.
Allordertakerstoapproachtable
withKOTPadfortakingorders.

8. Step-5:
Repeat
the
Order:
Afteralltheguestshas
ordered,repeatthe
order back (from the
order pad) to the guests
by saying ( inaclear,
confidentandpolite
manner):Excuseme
Mr./Mrs./Ms…. or
Sir/Madam, may I
repeat your order
please,theyare…

9. Step-6:Informthetimeline

10. Step-7: Before leaving the
table:
When guest has
acknowledged the order,
thank guest politely and
collect all menu

11. Tips:
Confirm with the guests if they would prefer to be served course
by course or all the dishes at the same time (For guests who has
ordered more than one dish or have differentnumbersofdishes)
Refertothemenutoidentifytheitemsthatcan bepreparedwith
differentmethods
or servedwithdifferentsauces,etc.Askthe guestwhatthey
wouldprefer
Alwaysapproach guestina friendlyandcourteousmanner
Speakwitha clearandconfidenttone
Addressguestbytheirname wherepossible
Allordertakerstoapproachtable withKOTPadfortakingorders.
Pleaselistento guestattentivelywhenhe isplacingtheorder.
Ifyoufeelorderrequireschangeasguesthasorderedforwrong
combination,please
suggestguestbyusingphrase,“MayI suggestyouto……….”
Onceyou’vetakentheorder,pleaserepeattheorderwithrequest/
instruction given
byguest.(Sir,you’veaskedforMixVegetablesinhotgarlicsauce,
butyoudon’t
require mushroom in same. Or Sir you’ve asked for
Chicken steaks with more vegetables,andyouwon’t
requirepotatoestobeservedwithsame.).
Whilerepeatingorder,pleasemakesurethatyouare audible
andguestispaying attentiontoyou.