Techniques of therapeutic communication ppt

therapeutic communication

1. Techniques of Therapeutic communication By , 17NS030

2. LISTENING It is an active process of receiving information. Responses includes maintaining eye contact, nodding ,gesturing and other non-verbal communication convey to the patient that he is being listened to and understood .

3. Broad openings Encouraging the patient to select topics for discussion Example: “What are you thinking about?”

4. RESTATING Repeating the main thought expressed by the patient Example: “you say that your mother left you when you were 5 years old.”

5. Seeking clarification Asking patient to elaborate or give examples of ideas or feelings to seek clarification of what is unclear. Example: “ I am not familiar with your work, can you describe it further for me.”

6. REFLECTING Throwing back the patients statement in a form of question that helps patient to identify feelings. Example: Patient: I think I should leave now. Nurse: Do you think you should leave now.

7. Focusing Pursuing a topic until its meaning or importance is clear. Example: You were saying…..”

8. IDENTIFYING THEMES Asking to identify recurring thoughts, feelings, behaviors. Example: when do you always feel the need to check the locks and doors.

9. INFORMING The skill of information giving. Example: “ I think you need to know more about your medications.”

10. HUMOUR AND SILENCE HUMOUR : Discharge of energy through cosmic enjoyment of imperfection. SILENCE: Lack of verbal communication for a therapeutic reason.

11. SUGGESTING Presenting of alternative ideas for the patient to problem solving. Example: “ Have you thought about responding to your boss in a different way when he raises that issues with you?

12. Sharing perception Asking the patient to verify the nurses understanding of what the patient is thinking or feeling. Example: “ You are smiling but I sense that you are angry with me.”