TFD Product Knowledge and Customer Service.pptx

Product knowledge and customer service

1. Year 10 hospitality Week 3 Product knowledge and customer service  

2. Customer service

3. Customer service To ensure you provide the best customer service: know what your customers consider to be good customer service take the time to find out customers' expectations follow up on both positive and negative feedback you receive ensure that you consider customer service in all aspects of your business continuously look for ways to improve the level of customer service you deliver.

4. Product knowledge

5. How could you help customers with the following requests Customer request Menu Item A customer would like a coffee without milk? A customer would like a fruity mocktail? A customer has an allergy to Gluten. What could you suggest? A customer needs a vegetarian dish?. A wants something deep fried but without butter?

6. Good customer service includes Greeting and welcoming customers Promptly taking orders – manual or electronic Efficient delivery food and drinks Cleaning tables and the establishment in a timely manner Resolving customer problems effectively

7. Plough back