The End of the Missed Call - How AI Recaptures Lost Leads and Secures ROI

This workshop is focused on practical approaches to help you identify the "First Step" for your AI journey.

1. WORKSHOP
THE END OF THE MISSED CALL
How AI Recaptures Lost Leads and Secures ROI
Wyem Dardouri
Director of Product
15 years' experience with iovox
Supporting Real Estate Marketplaces
John Hennessy
Director of Sales
17 years' experience in Property Industry
RightMove, Zoopla, On the Market, Reapit

2. THE AI DILEMMA CEOs and Boards
are demanding AI solutions to
drive efficiency and stay
competitive.
The market is flooded
with complex “do everything”
services which makes it hard to
know where to begin or who to trust.
Large-scale AI projects
are often perceived as high-risk
with an uncertain path to ROI.
The pressure is real
The first step is
often unclear
This workshop is focused on
practical approaches to help
you identify the “First Step”
for your AI journey.

3. WORKSHOP GOAL
That you leave today with 1-2
practical and actionable ideas to
incorporate AI into your business.
(other than asking ChatGPT how to write an email!)

4. A small commercial then on with the show!

5. iovox’s
AI SOLUTIONS
Our AI solutions are built on nearly two decades of providing
enterprise-grade call tracking and analytics to leading
companies worldwide.
Today, we leverage that expertise to optimize your marketing
and operations with AI services that deliver:
Attribution
Know the origin of every
customer interaction
Analysis
Understand the intent within
every conversation
Automation
Drive immediate action from
every opportunity

6. 1.
Missed
Calls
2.
Missed
Voicemails
THE 2
BIGGEST
MISSES
That are
easily fixable

7. Property Portal
advertisers
throughout
Europe miss 38%
of calls on average
24% of missed
calls occur outside
of normal business
hours
MISSED CALLS
What does that mean
for your brand?
Disappointment
Your advertiser probably isn’t very
happy about not capturing more leads.
The person calling about the house
probably isn’t very happy and already
called someone else.

8. A large multi-
location customer
has more than
190,000 voice mails
each month, the
majority of which
are unreturned and
have gone to
voicemail heaven
MISSED
VOICEMAILS
You may not be responsible for
answering the calls *or* making sure
that those that went to voice mail were
returned, but you will likely be blamed
for underperformance by advertisers
who may think your platform is not
providing high quality leads.
190,000 unreturned voicemail messages
are 190,000 *people* who just had a
bad brand experience with you and
your advertising partner.

10. HOW CAN AI BE
USED TO HANDLE
MISSED CALLS?
Your customers miss 100% of the calls they can’t answer
after hours.
Consider starting there with AI Voice Agents.
You can always expand to all calls later but prove the value
with something easy.
An AI voice agent is a conversational system that
engages property callers, gathers key details, and
qualifies their intent so only the most valuable leads
reach sales teams or advertisers.

11. AI VOICE AGENTS
•Pick a customer that leans into new technology.
•Run a small pilot of 20-30 locations only on after-hours calls
for 60 days.
•Automatically push the output of the lead qualification into
the advertisers CRM.
•At the end of 60 days, evaluate with your advertiser how
much value they saw in the AI-based lead qualification.
•If successful, scale to other locations for after-hours calls or
all calls.
Suggestions to consider

12. HOW CAN AI BE
USED TO HANDLE
VOICEMAILS?
Consider starting with AI Voicemail.
•Can be your brand
•Output can go to email or pushed into CRM
AI Voicemail is a smart call-handling service that
records, transcribes, and summarizes missed calls,
then prioritizes them so teams can quickly act on
the most important opportunities.

13. AI VOICEMAIL
•Pick a customer that leans into new technology.
•Run a small pilot of 20-30 locations only on after-hours calls
for 60 days.
•Automatically push the output of the lead qualification into
the advertisers CRM.
•At the end of 60 days, evaluate with your advertiser how
much value they saw in the AI-based lead qualification.
•If successful, scale to other locations for after-hours calls or
all calls.
Suggestions to consider

14. Our Guiding
Principles for
AI Success
iovox’s proven ‘crawl, walk, run’ methodology is a practical, low-risk
path to scaling AI across your business with measurable results.
Think Small (at first)
Crawl
Start Focused
•We work with you to identify high-
impact use cases that can deliver
quick measurable wins.
•This approach minimizes risk and
builds immediate momentum.
Walk
Prove the Value
•We analyze initial results against
clear KPIs, then iterate and refine
to maximize impact.
Run
Scale with Confidence
•With a proven ROI, we provide
a roadmap to scale the
solution across your entire
organization.

15. THANK YOU
FOR JOINING
QUESTIONS?