The foundations of communication .pptx

The foundations of communication by Dr priyanka

1. “The foundations of communication”

2. “Everyone wants success”

3. “Fundamental course for MBBS students ” PDE program (professional development including ethics) “The foundations of communication” Discussion & closure

4. Table of contents: General introduction of communication (b/w medical professions & patients) Need for proper communication Common barriers of effective communication practice.   Techniques of effective communications Conclusion Take home message

5. General introduction of communication Communication is a process of exchanging /understanding information from one person to another person by speaking, writing or using some other medium Communication is a two way process which has both verbal as well as nonverbal (feel the emotions of the patients ) An effective communicate or understands their audience

6. Need for proper communication These skills are used for information gathering, diagnosis, treatment and patient education. It is the building block on which a therapeutic relationship with the patient is constructed. By understanding a patient, health care provider can draw a total care plan which is best suited for that patient. Spread the awareness of health related issues & retain the respect of a DOCTOR.

7. Common barriers Techniques to overcome Language Learn it Illiteracy Awareness program Hesitation Be frank Social fear Give assurance for secrecy

8. Common barriers Techniques to overcome Surrounding environment of clinical setting Set it properly Lack of truthfulness On doctors Gain it

9. Techniques of effective communications Consider the patient as a person with a disease rather than a “case” Narrate the situations & complete health care plan which encourage the patients to talk more Practice how to break bad news and handling various reactions by the patients and their relatives Dig in deep to step-down from the tip of the iceberg (clinical history)

10. Lead it from front to take the patient at right direction by putting right question Has to win confidence of patient & attendant Spend adequate time with patient Reassure the patient to create a comfort zone Privacy should be ensured

11. Conclusion A good communication can improve patient outcome, patient and physician satisfaction. Good communication skills are essential for high quality, effective and safe medical practice. Communication skills can be effectively trained but are best achieved through reviewing our own style of communication.

12. Take home message

13. Thank u….have a good time ahead