Thur-345-IV-Key Performance Indicators for Facility Operations.ppt

Key Performance Indicators for Facility Operations

1. Key Performance Indicators for
Facility Operations
Roger Young
FacilityMastersOnline.com
[email protected]
978-886-6093

2. •High Expectations
Internal/External
• More with Less
• Demonstrate Success
• Be Credible
Simple Truths

3. •Demonstrate … quantitative measuring
•Show … results
•Develop standards and set expectations
•Demonstrate effectiveness
How to Maintain Credibility

4. •Understand the Expectations
•Know the Key Questions
•Identify the Metrics
•Collect Data as Part of the Process
•Compare Metrics Over Time
•Benchmark With Others
Strategy

5. •Properly Maintaining School Facilities
•Energy Efficiency
•Maximize Resources
•Minimize Risk
•Environmental Safety
Expectations

6. •Key Questions/Metrics –
–What is being done?
•Completed work orders by type (routine, PM, emergency),
trade, system, use of PM templates, cost
–How well is it being done?
•Time to complete, run time, emergencies, staff survey
–What needs to be done?
•Deferred work orders, life cycle analysis, capital needs and
renewal, facility audit
Properly Maintain School Facilities

7. •Collect Data (Timely, Comparable, Accurate)
–Work order, date initiated, date completed
–Type of work (PM, emergency, routine), location
–Category (HVAC, roof, electrical, plumbing, grounds)
–Cost, labor time
–Type and condition of equipment
•Part of Process – Maintenance Management
System such as SchoolDude.com
Properly Maintain School Facilities

8. Maintenance Program
Number of Work Orders
Backlog
Status of Budget
Emergency Work Orders
Days to Complete Work Orders
PM Hours
Quality Assurance

9. Examples …

10. Surveys…

11. Energy Management …
Consumption
Conservation
Accomplishments
Data:

12. Convert all units to K BTU to benchmark/rank schools according
to how much energy they use per square foot.
Energy Conversion Factors
1 kWh = 3.412 kBtu 1 Gal Propane = 91.6 kBtu
1 CCF = 103 kBtu 1 Gal #2 Fuel Oil = 139 kBtu

14. SchoolDude UtilityDirect Energy Cost/Sq Ft Report

15. •SF / custodian
•Overall cost in $/SF
•Custodial materials cost in $/SF
•Overtime
•Satisfaction Survey
KPI: Custodial

16. •Turnover
•% of staff replaced
•Change in staff size
•Attendance rates
•Average cost of pay and benefits per person
KPI: Personnel

17. •Square footage per student
•Students per athletic field
•Overall cost of custodial, utilities, maintenance in
$/SF
•Comparison metrics:
–Overall cost / building age
–Overall cost / enrollment
–Overall cost / total
•Percent of district square footage in portables
KPI: Overall

18. KPI: Environmental Safety
•Student injuries
•Number of inspections
•Respiratory complaints with nurse
•State and federal reporting
•IPM complaints
•Life safety inspections

19. •Understand the Expectations
•Know the Key Questions
•Identify the Metrics
•Collect Data as Part of the Process
•Compare Metrics Over Time
•Benchmark With Others
Strategy

20. Thank You