TLE 9 HAHAHAHAHHAHHAHAH40 WORDS KAKA2.pptx

tle ATTRIBUTES OF A FOOD ATTENDANT

1. Attributes of a Food Service Attendant Food service

2. Teamwork Works well with others to provide efficient service. Supports team members during busy hours. Communicates effectively with chefs, servers, and managers. Example: Helping a co-worker deliver meals during rush hour.

3. Punctuality and Reliability Always arrives on time and ready for duty. Can be trusted to complete assigned tasks. Shows consistency and commitment to work schedule. Key idea: Dependability builds trust in the workplace.

4. Professional Appearance and Hygiene Wears clean uniform and maintains neat grooming. Keeps hands and nails clean at all times. Represents the establishment with professionalism. Remember: A tidy look reflects food safety and respect for customers.

5. Product Knowledge Understands menu items and ingredients. Can answer customer questions confidently. Suggests dishes or beverages appropriately. Example: Knowing allergens in dishes to inform customers.

6. Problem-Solving Skills Handles customer complaints calmly and politely. Finds quick solutions during service problems. Uses judgment to prevent small issues from becoming big ones. Tip: Stay calm and focus on solutions, not blame.

7. Physical Stamina Can stand and move for long hours. Maintains energy and alertness throughout the shift. Handles physical tasks like carrying trays or cleaning. Reminder: Proper rest and hydration improve endurance.

8. “Have you ever been served in a restaurant? What made that experience good or bad?”

9. Duties and Responsibilities of a Food Service Attendant

10. Learning Objectives By the end of the lesson, students should be able to: Identify the duties of a food service attendant. Explain their responsibilities in maintaining quality service. Appreciate the importance of professional behavior in food service.

11. Introduction to the Role A Food Service Attendant ensures customers receive quality service in dining establishments. They act as the link between customers and kitchen staff. Their job includes serving food, assisting guests, and maintaining cleanliness.

12. Greeting and Seating Customers Welcomes guests with warmth and respect. Escorts them to their seats and provides menus. Sets the tone for a pleasant dining experience.

13. Taking and Delivering Orders Records customer orders clearly and accurately. Coordinates with kitchen staff to ensure correctness. Serves dishes and drinks promptly and carefully. Double-checks if the food matches the order.

14. Monitoring Customer Needs Observes customers during meals. Offers refills or additional assistance. Handles special requests politely.

15. Handling Complaints Professionally Listens attentively to customer concerns. Stays calm and polite even in difficult situations. Reports serious complaints to supervisors. Rule: Never argue—always find solutions.

16. Clearing and Resetting Tables Removes used plates, glasses, and utensils quickly. Cleans and sanitizes tables for the next guest. Keeps the dining area tidy at all times.

17. Assisting in Food Preparation Helps in simple kitchen tasks when needed. Refills condiments and beverages. Maintains cleanliness in food prep areas.

18. Processing Payments Presents bills accurately to customers. Handles cash or card transactions honestly. Returns the correct change and says “Thank you.”

19. Following Health and Safety Standards Practices proper hygiene and sanitation. Uses clean uniforms and protective equipment. Follows food handling and storage guidelines.

20. Teamwork and Communication Works smoothly with co-workers and supervisors. Communicates clearly and respectfully. Supports others during peak hours.

21. End-of-Shift Duties Cleans assigned areas before leaving. Returns tools and utensils properly. Prepares the station for the next shift.

22. Write two major duties of a food service attendant.